Read 16 Electra Hair Brush Customer Reviews and Complaints (Page 2)

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Average Consumer Rating: 1.1
Rating Snapshot:
5 star: 0 4 star: 0 3 star: 1 2 star: 0 1 star:  15
Bottom Line: 6% would recommend it to a friend
Showing 12-16 of 16
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  • 4 out 4 people found this review helpful

    Never received the item.

    • Bangalore, India,
    • May 14, 2017
    • Verified Reviewer

    I tried contacting their customer care and ended up just getting automated replies for the emails. It was advertised for $29.9 and I was charged more without any intimation. This company is the worst!

    Bottom Line: No, I would not recommend this to a friend

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  • 14 out 15 people found this review helpful

    Never order this Electra Hair Brush

    1. I was not able to review my order before finalizing it, and I got an e-mailed bill totaling $48.85, which included $29.95 (the advertised price for the item), $9.95 for shipping (which was never disclosed while I was placing the order), and $8.95 in sales tax (which is a rate of 30% vs. the WV sales tax of 6% or 7%).

    2. I attempted to cancel the order immediately after I placed it, and only received a "canned" response as follows:

    "Thank you for contacting Customer Support. A representative will respond to your email within 24 - 48 hours. To speak with a representative, please contact our customer support department at 1-844-465-8255. We are available 24 hours a day, 7 days a week. Best Regards, Deal Club Support, www.dealclub.sale, Customer Service: 1-844-465-8255, We are available 24 hours a day, 7 days a week" [commas added].

    3. I attempted to call since they were available 24/7, and "whomever" answered the call took my information, and then left me on hold until the call was disconnected.

    4. I called again and was told by "whomever" answered the call, that basically they did not handle this product, and was told I would get a callback.

    5. The call never came.

    6. I received the following e-mail:

    "Hello Janet, Thank you for contacting Electra Hair Brush customer service email support. We are sorry to hear that you want to cancel your order. Our orders are processed as soon as they are placed. At this time, your Deal Club has already been processed for shipment. If you are interested in keeping your Deal Club, we would like to offer you a 50% refund on your original purchase. If you still intend to cancel the order, we understand, but please be aware that you would have to send the product back to us and you will also be charged a 30% restock fee. Please let us know what you would like to do., Thank you for being a valued customer., Best Regards, Deal Club Support, www.dealclub.sale, Customer Service: 1-844-465-8255, We are available 24 hours a day, 7 days a week" [commas added].

    PLEASE NOTE: I was NEVER advised until this e-mail that there would be a 30% restocking fee.

    7. I have since made an inquiry as follows and am awaiting a reply: "What would be the precise amount you offer as a 50% refund?"

    8. I have also since made an inquiry as follows and am awaiting a reply: "Also, how was the sales tax calculated?"

    That's it for now.

    P.S. I ordered the item at approximately 6:40 am on 4/23/17 and sent my cancellation requests at approximately 7:30 am on 4/23/17.

    Bottom Line: No, I would not recommend this to a friend

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  • 16 out 16 people found this review helpful

    Product not received

    • Old Reynella, South Australia, Australia,
    • Jan 13, 2017
    • Verified Reviewer

    This company is a total scam. Do NOT purchase these brushes.

    I too have contacted the company via email and had an initial response saying that I didn't provide a shipping address, which I did, so then they told me the brushes would be resent at no extra cost to me. No tracking is provided (or email) confirming that the brushes had been sent or anything at all.

    Now that I have complained and said that I want a full refund of $266, my emails are being sent back to me as undeliverable. I purchased the brushes 1st of November 2016. This is a total scam, do not purchase these products from Electra.

    Bottom Line: No, I would not recommend this to a friend

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  • 12 out 12 people found this review helpful

    Upset with my experience

    • Victoria, Australia,
    • Dec 21, 2016
    • Verified Reviewer

    After emailing to complain that I only ordered one brush, not two, I got a reply email that the balance taken from my for extra brush would be refunded to the same account and I would receive just the one brush.

    It is now 12/8/16 and no brush has been received as I write. I have emailed the company several times and get no reply. Yes, it's daylight robbery and these people should be put out of business immediately.

    Bottom Line: No, I would not recommend this to a friend

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  • 22 out 22 people found this review helpful

    Scam

    I saw this item on Facebook, clicked to get mine. Was very easy, name, address, bank details. Pressed purchase, then site timed out. Tried again, was told that I already bought the item. No invoice, no confirmation. Contacted site, they promised invoice with in 24-48 hours, but nothing. Find out I was charged £10.55 extra for some protection, but I haven't requested anything. When item came I was asked to pay custom charges I knew nothing about.

    We have agreed for me to return the item, which I have done and now my emails are getting blocked so I can not proceed with a refund.

    So they stole £115.43 from me. They're just a scam. They haven't even given me my order number

    Bottom Line: No, I would not recommend this to a friend

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Showing 12-16 of 16

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