About Endurance Auto Warranty
Endurance Auto Warranty is an insurance-backed company whose vehicle service contracts promise to help you protect the investment you made by potentially saving you thousands of dollars on auto repairs.
Endurance tells us their auto warranties are honored at any of the more than 350,000 licensed, ASE certified repair facilities in the US (note: no coverage in CA). Also, their direct-to-consumer model claims to cut out the middleman and save you up to 50%, compared to purchasing a vehicle service contract through a dealership.
And after obtaining an honest, upfront, hassle-free, and complimentary quote for your make and model, you can have coverage in a matter of minutes.
If the manufacturer’s warranty is about to expire on your car, you might be panicked wondering what you’ll do if something goes wrong.
After taking a deep breath and relaxing a bit, you want to know: Is there anything necessarily unique about Endurance that makes them more worthy of your money than their vast competition?
That’s precisely what we’ll help you explore here, starting with the coverage provided by their auto warranty plans.
What Are the Main Differences Between Endurance’s Coverage Plans?
Overall, the are four different Endurance Auto Warranty plans, all of which are subject to a mandatory 30 to 60-day waiting period (and 1,000 miles) before coverage takes effect. This will be determined at the time you apply.
On the other hand, Endurance does not require an inspection of your vehicle.
Important note: We’ll quickly outline some of the primary differences between each of these plans here. However, since they all involve detailed contracts and lots of legalese, we strongly recommend contacting Endurance directly if you have a specific coverage question.
If you need to cover a high-mileage vehicle, Endurance’s Select Premier plan covers air conditioning, cooling system, drive axle assembly, electrical components, engine, fuel system, seals and gaskets, transfer unit, transmission, 24/7 roadside assistance (one service per 72 hours; serviced through Nation Motor Club), and rental car benefits ($30 per day, $150 total per claim).
Note: According to the Endurance representative we spoke with, there isn’t a minimum mileage requirement for the Premier Plan. In other words, it will be determined if your vehicle meets the definition of “high mileage” at the time of application.
If your vehicle is deemed a total loss, Endurance won’t pay more than $12,500, or the actual cash value under the Premier plan, as “determined by the NADA average trade-in value at the time of repair.”
Another big difference is that, according to Premier’s contract:
“You are required to follow the maintenance schedule that applies to your driving habits and climate conditions. Failure to follow the manufacturer’s recommendations that apply to your driving habits and climate conditions may result in the denial of coverage.”
While this is common for most auto warranty companies, we called Endurance for some clarification and learned that it’s possible for them to deny a claim based on missed/improper service that occurred before you took out the policy.
This could be for something as minor as missing an oil change (or changing the oil yourself), or as major as failing to change transmission fluid at 45,000 miles (for example).
In short, whether you choose Endurance or another auto warranty company, it’s immensely important that you’ve followed—and continue to follow—the manufacturer’s recommended maintenance for your vehicle, and that you have the services performed by professionals.
We’re told Secure is the company’s most affordable coverage option, intended to cover vital—and often expensive—components like the drive axle assembly, engine, seals and gaskets, transfer unit, transmission, turbocharger/supercharger, 24/7 roadside assistance, and rental car benefits.
This option also provides the option for a disappearing deductible, as long as you agree to have the vehicle repaired at Firestone or AAMCO.
Compared to the Premier plan, Secure’s limit of liability is, “the lesser of, the average trade-in value of the Vehicle as provided by the NADA Guides or the purchase price of the Vehicle as provided by a Bill of Sale.”
Endurance’s Superior plan is their highest level of stated component coverage (specifically outlines which parts are covered, and for which perils), and includes everything in the Secure plan.
Superior also adds air conditioning, brakes, cooling system, electrical components, front and rear suspension, fuel system, and steering coverage.
Supreme is Endurance’s only all risk auto warranty, which means that, instead of specifically naming all the coverages available (like in the other plans), it provides coverage unless something is specifically excluded.
As a result, Endurance tells us this is their most comprehensive “bumper-to-bumper” coverage.
How Much Does an Endurance Auto Warranty Cost?
The friendly, helpful Endurance representative with spoke with let us know that the main factors impacting price are your vehicle's year, make, model, and mileage, as well as the plan you choose. As a result, the premium will differ a great deal between consumers.
With this said, we found a blog post on the Endurance website from July 2, 2014 indicating that the average cost is $350 to $700 per year.
Also, while Endurance’s auto warranties are transferrable to other individuals and vehicles, you may be subject to a $50 transfer fee (the rep let us know this is generally waived when transferring between vehicles).
All Endurance Auto Warranties come with a 30-day money back guarantee. In order to request one, obtain a quote, or ask general coverage questions, customer support can be reached at 866-432-4443.
What Are Endurance Auto Warranty Customers Saying In Their Reviews?
On ConsumerAffairs.com, Endurance Auto Warranty had an average rating of slightly less than five stars at the time of our research, based on 650 reviews.
There, most compliments referenced knowledgeable, helpful customer service representatives, while the most frequent complaints related to claims issues (delays, declined coverage).
Note: When researching Endurance customer reviews, we found that the bulk of positive feedback only related to basic customer service issues, such as answering questions, changing address, and correcting billing issues—but not necessarily related to the policy paying out when needed.
On the other hand, nearly every customer complaint seemed related to problems with the claims process. This was regardless of the site we visited, including popular options like Yelp and TrustPilot.
Granted, we’re certainly not saying this is what you can expect with your Endurance Auto Warranty. Instead, we’re just reporting the trend.
From a company perspective, Endurance Warranty Services, LLC, is based out of Northbrook, IL and has been in business since 2006.
They had an A+ rating with the Better Business Bureau, based on 657 customer reviews and 234 closed complaints, as of 2/21/17. There, as elsewhere, most compliments referenced helpful customer service, while most complaints related to poor support and denied claims.
Pro tip: As we discussed earlier, one BBB reviewer noted that you can’t perform your own maintenance, so be sure to factor in this added expense if you currently handle most of your basic upkeep.
Who Backs & Supports Endurance Auto Warranties?
Although Endurance administers (i.e. services) most of their auto warranty plans, they’re backed by Wesco Insurance (part of AmTrust Financial Services, Inc.) based out of New York, NY. The company has been in business for decades and was rated A (Excellent) by A.M. Best at the time of our research.
Endurance’s roadside assistance services are provided by Nation Motor Club, LLC, who also held an A+ BBB rating as of 2/21/17. Despite this, their 22 closed complaints frequently referenced long response times and claims issues.
Are Vehicle Service Contracts a Good Idea? What the Pros Have to Say
While the pitch is convincing, most authoritative websites we encountered during our research claimed that extended warranties and vehicle service contracts might not save you as much money as you might think—or any at all.
According to Consumer Reports, their internal survey conducted in 2013 found that “55 percent of owners who purchased an extended warranty hadn’t used it for repairs during the lifetime of the policy. And, on average, those who did use it spent hundreds more for the coverage than they saved in repair costs.”
Specifically, they noted that the net loss per contract was $375, leading to lower overall satisfaction ratings than all other products and services surveyed by the company.
In another article, Consumer Reports notes that vehicle service contract companies often have reputations for denying claims because customers can't prove the vehicle was maintained according to the manufacturer's recommendations. Which brings us back around to the point we mentioned at the beginning.
If you’re still convinced you need one, they recommend closely scouring the fine print for limitations.
Specifically, the Federal Trade Commission recommends keeping in mind that you should ensure they:
- Don’t duplicate any warranty coverage, if one remains on your vehicle (common for power train)
- Are transferable to a new owner if you sell the vehicle, as well as any associated fees
- Are underwritten by an insurance company with a solid financial rating, which references their ability to pay claims
Endurance vs. Other Auto Warranty Companies: Which Is Right For You?
With the exception of the first bullet point above, which will vary by customer, you can see that Endurance Auto Warranty seems to meet all the basic criteria for a solid auto warranty or extended vehicle contract company.
On top of this, Endurance seems to have a mostly positive online customer reputation when it comes to basic services, although—similar to most other auto warranty companies like CarTection, Toco Auto Warranty, and Warranty Direct—their most common complaint was an inclination to deny claims.
Keep in mind that you’ll also find that most other popular vehicle contract companies offer varying coverage plans and some type of refund, so Endurance doesn’t seem to be meaningfully different in these respects, either.
While we’re certainly not claiming anything about Endurance, and we didn’t read any related reports from customers, handing over your information to unregulated third parties is a prime method of obtaining unwanted sales calls and spam.
Did you choose an Endurance Auto Warranty? Did it work out perfectly, or do you feel it was a waste of money? Either way, we want to hear about it in your review below.
1 out 1 people found this review helpful
They are a ripoff. I paid all this money for their extended warranty only to find out twice it didn’t cover anything. Never again am I trusting a warranty company because, in the end, they don’t give a damn about you. If I could give this company zero stars, I would.
Bottom Line: No, I would not recommend this to a friend
2 out 2 people found this review helpful
Terrible customer service and claims department
Our car has been in the shop for four weeks. They had to completely tear down my transmission to have an inspector look at it. After four weeks they denied the claim. It was my torque converter and transmission. Now we are stuck with a $5,000 repair bill. According to the book they sent me, this should be covered, but they refuse to cover the repair.
This is the worst company ever. I talked to several other companies, and they said that my repairs would have been covered if I had a warranty with them. I recommend you run away from this company fast.
Bottom Line: No, I would not recommend this to a friend
1 out 2 people found this review helpful
Extended warranty coverage for vehicles over 100k is a scam!
How can this company advertise a peace of mind for an extended warranty on a vehicle that has over 100k miles and expects no wear and tear? It shouldn't be offered, period. After more than 5 years on the road, wear and tear are expected.
I am very particular when any malfunction message pops up on my dashboard. My contract states timing gear is covered, but they denied my claim because the belt was stretched a little bit out, so they categorized it as wear and tear. Well duh, the car has 108k miles, that's expected, but they denied the claim and refused to show me the pictures or their report as to how they came to this conclusion.
Moreover, to add insult to injury, part of their protocol is that one of their adjusters has to see the engine completely taken apart in order to determine if they will cover the claim, so after my engine has been completely taken apart, I have no choice but to repair said claim, which cost me close to $6k.
You can imagine my frustration when speaking to their manager (Steve) and explaining my frustration with this matter. He refused to help in any shape way or form. Not only did he refuse to give me supporting documentation to support my denied claim, he told me to shut up then proceeded to tell me I wasn't complaining when they covered a starter for my vehicle. How professional was that? Mind you, the starter was replaced over a year ago, in which my monthly payments plus deposit covered two times over.
If anyone has a vehicle with over 100k miles, do not, I repeat, do not waste your time with a warranty; its a scam, they have no empathy, and will not help.
Bottom Line: No, I would not recommend this to a friend