eSalon

I was a long-time loyal customer since 2013 (7 years). In my last order I requested a slightly lighter color. No one warned me the gray wouldn’t be covered by the lighter color. I dyed my hair to discover my 7-year-old say she could still see my gray hair. The hair dye did not get to its usual dark color during processing. Something was wrong with the formulation. When I contacted eSalon, I was told the lighter color should have covered the gray and that I didn’t follow the instructions, so that’s why it won’t come out right. I followed everything exactly as the instructions stated. I have been doing this for 7 years. I was told nothing could be done because they had already given me something complimentary in the past due to a gray color issue. It wouldn’t have been a big deal except that the formula wasn’t the same, didn’t turn dark like normal, and it absolutely didn’t cover the gray after I left it on for 30-35 minutes!

I am appalled that a loyal customer means so little. I have never asked for a credit in the past. I have never complained to them until now. The customer service agent, Karen, was unhelpful! I warn you that your loyalty means nothing to them and the formulation is not consistent as of 2020. I am going to Madison Reed.

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend

I’ve been using their product since 2012. Well, in 2020 I changed my formula and all of a sudden it wasn’t working. My grays weren’t covered. The half of my hair that got dyed would fade after a week. All of a sudden I have a crusty scalp and major hair loss. Nothing different in my life or products except changing my hair color shade with them. After googling I see I’m not the only one. So what the heck is going on with this company all of a sudden?

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend

You’re supposed to be able to return an item and get a full refund. Then they claim they never received the item and you never get your money back. I have read dozens of reviews with people having the same issue. eSalon is a huge scam.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I ordered a kit this past summer and took a while to use it. The product is pretty good, though no better than something generic I would buy at a drug store. I had no idea I'd signed up for a recurring service. They don't make it obvious. So I was surprised by the email saying a shipment was ready. Though I replied right away, they went ahead and shipped the product again anyway, and immediately charged me for it. I refused the package and eventually got a refund, but they still charged for shipping! I am very dissatisfied and will never use them again. Beware.

Bottom Line: No, I would not recommend this to a friend

I used two applications and this product is hard to rinse out. This product is not for BLACK WOMEN, leaves a heavy residue, I looked like a rescue pup from the pound. eSalon should issue a disclaimer that it may not be suitable for all hair types instead of taking the money and running, even though it is 30 days past, I should have been able to refund my kit since I was not pleased. They present orders without your permission, I feel all they care about is the ALL MIGHTY DOLLAR. It's sad sisters, be aware, do not buy this product or buy at your own risk. The color is beautiful but not worth the headache.

eSalon, you need to do better by your customers, shame on you!

Bottom Line: No, I would not recommend this to a friend

The first time I used eSalon was many years ago, and my hair was shorter. Then I was very pleased with the outcome. Not anymore.

I totally changed my color, therefore I was pleased that an eSalon colorist called me before making my blend. She was making sure I wanted such a drastically different color.

I colored my hair today following the directions exactly. My hair is very long, to the middle of my back. It took forever to rinse my hair. Finally, I shampooed and used the conditioner supplied. I again rinsed for at least 10 minutes just to get the conditioner thinned out.

I tried blow drying my hair. It was like trying to dry waxed hair. I shampooed two more times and used no conditioner. Still a good amount of wax on my hair.

What in the world did you do with the formula of the conditioner? I love the color, but that's it. I won't use eSalon again.

Bottom Line: No, I would not recommend this to a friend

I made it pretty clear that I wanted a light ash brown. What I ended up with is light brown with A LOT of red in it. Ash brown should not have any red in it at all.

Also, others have said that it left their hair feeling waxy or oily, but I found that it left it feeling way too dry. Even drier than the boxed color you'd get at a store.

Unfortunately, I'm going to go to a salon to get the correct color. I was hoping to avoid that, which is why I tried eSalon, but I kinda feel like it's a scam. They even sent the wrong instructions and I had to ask for the correct version of them.

Use at your own risk.

Bottom Line: No, I would not recommend this to a friend

I ordered this with high hopes. Chose my color, uploaded pictures, contacted the colorist and specified that I desperately wanted this to not end up looking like a typical box dye. I very much wanted a natural color that would liven my brown hair to an Auburn coppery brown color. I expedited my order, very excited, and still waited a week and a half before I received notification that my package was about to ship. My colorist assured me that my color would not be too red and would turn out natural. After getting the tracking info, my package shipped pretty quickly, but that is thanks to USPS. When I got my color, the printed chart of color amounts seemed as though it hadn't been tweaked from the base color I picked to begin with. I almost wanted to send it back. "Customizable" seemed like all they had done was slap one of their pre-prepared dyes with a custom-printed sticker. Even so, I did a strand test and waited a couple of days to see if it looked okay. Against my natural color, I figured it looked alright and went through with the rest. Now my hair is a deep plum red and incredibly dry and fried. When I brush it, bits break off left and right. I have deep conditioned twice and it still feels very dry and tangled. Although they offer the option to redo the color if you aren't happy, I still have not heard anything from my "colorist" after reaching out. I guess they have their money now and I don't matter. I should have bitten the bullet and gone to a real salon. I feel scammed.

Bottom Line: No, I would not recommend this to a friend

I have been a long time customer, over 5 years...maybe longer. Was very happy at first with the product and the customer service, as we fine-tuned the color. It covered the grays well and lasted a reasonable time. In the past few months, they changed the formula and since then it has not covered the grays and not held the color. The appearance is duller than it used to be. Just did my last eSalon coloring. I will change companies. I started with the main front part so it would get the longest time of color. It did not cover and still shows a lot of gray along the part line. Customer service has declined as well. When I tried to explain that it was dull without the previous highlights, I got what felt like a "spanking," telling me the product does not offer highlights. I suspect I got a younger person who did not understand that hair has natural highlights and thought I referred to an added process. I am done with them and will try Madison Reed, as another reviewer suggested. Too bad. They must have changed owners as well as product...not an improvement.

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend

Although the packaging is fantastic and the amount of product you receive is refreshing, I was disappointed with my personalized color. Even though I was very specific and even included a photo, it was pretty far off of what I’d hoped for. Way too heavy on the red tones and the overall color was not a natural-looking color at all. Never used the second portion.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I absolutely LOVE eSalon! The color I chose was SPOT ON. I couldn't be more happier.

The kit with the oil bowl and brush, cape and clips. Perfect! I am looking forward to trying the shampoos and conditioners.

I'm thinking I'll be getting eSalon until I stop coloring my hair.

A very happy customer here and...you CAN'T beat the price!

Bottom Line: Yes, I would recommend this to a friend