Read 57 Exede Internet Customer Reviews and Complaints (Page 6)

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Average Customer Rating: 1.1
Rating Snapshot:
5 star: 1 4 star: 0 3 star: 0 2 star: 0 1 star:  56
Bottom Line: 2% would recommend it to a friend
Showing 56-57 of 57
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  • 13 out 13 people found this review helpful

    Absolutely worst Customer service and signal

    • Mt. Pleasant, TX,
    • Jun 1, 2015
    • Verified Reviewer

    If for any reason your considering this for your home please review. This was sold to my wife as great rural internet, after the first day I knew it was a scam. At last, we were unable to get out of contract. While in process of moving we found the receiver was installed on our neighbor's land and they wanted us to go and fix their mistake. When my wife called to discuss with them, they became rude and when she asked to speak to a manager she got a guy named "Ben." I say this because he refused to give his last name. Great customer service. Called the BBB and they really couldn't do anything since Exede is not part of their network. Imagine that, called corporate office and got the same run around. Save your money and just get a Hotspot. Absolutely the worst company I have ever had the displeasure to deal with about issues.

    Bottom Line: No, I would not recommend this to a friend

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  • 11 out 11 people found this review helpful

    Even dial-up has to be superior

    • Mariposa, CA,
    • Feb 23, 2015
    • Verified Reviewer

    We have the 10 GB plan. It's expensive. The data allowance gets used up in about 8-10 days and then the speed goes to glacial. If the internet service was good, I might be tempted to buy more data, but it's just not worth it. Even when the service is fast it sucks. When fast, websites don't load because the connection gets reset and sites are still slow to load. Overall, all of us are very unhappy with this service. My wife can't access her office, I can't access web-mail and my daughter has to go to my office to use DSL for her college homework. I am exploring any and all alternatives to this horrible service including the possibility of building my own tower.

    Bottom Line: No, I would not recommend this to a friend

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Showing 56-57 of 57

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