Fabletics

Fabletics

Overall Rating

1.3

109 Customer Reviews

Summary

Fabletics is a budget athletic clothing brand that offers VIP pricing to anyone willing to sign up for a monthly subscription.

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Customer Reviews

1.3 Stars out of 109 Reviews
5 Star:2% 4 Star:3% 3 Star:1% 2 Star:8% 1 Star:83%
7% Recommend This Company
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Posted on Nov 11, 2017

Subscription trap

By Patricia McCall, Colorado, Verified Reviewer

Fabletics is a subscription trap. At first, I thought the “intro offer” was such a great deal. Got two outfits for $25 each. Then I needed to return one of the leggings ($12.50), and they charged me $7 to restock. Not worth it, so I decided to keep it.

Now, good luck remembering to “skip” the month in the short 5-day window. That is how they make their money: you forget to skip and cha-ching! $50 goes out the window. That is exactly what happened to me and I thought, "no worries, their stuff is cute, I will find good use for my $50."

Then I went shopping and quickly found out that I was not allowed to use my “credit” on sale items! Fabletics, what the heck? You have my $50 and now you want to tell me how to spend it? So be aware folks, you are not free to spend you member credit as you wish. You will most likely end up using it for one overpriced outfit that you wouldn’t buy otherwise.

I was beyond annoyed. I tried to cancel my membership over live chat and was advised that if I canceled my membership before spending my “credit,” I would lose the “wonderful” VIP pricing.

I was baffled at their attitude; they will not offer a membership refund, no matter how unhappy their customers are. Don’t just take my word for it, read the 600+ one-star reviews here.

Needless to say, Fabletic's conduct is shameful. This is a company that preys on its customers and profits from their inattention. Not to mention that they are selling “Target” quality activewear at a “Lululemon” price. Skip this one folks, stick with classic retail.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 13 People Have Voted

Posted on Nov 21, 2017

Will have to close my bank account

By Kathleen Orton, Rhode Island, Verified Reviewer

I was tricked into signing up for the VIP account. A few months later they deducted $50 from my account with no warning. This is such a con job. I bet there are people who don't notice the withdrawals. The worst part is that when you try to contact them, you can only reach the Philippines and get a huge runaround. It's really hard to cancel. You have to request a confirmation number and an email confirming the cancellation. I'm still waiting for the email. I may have to close my checking account and open a new one.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 10 People Have Voted

Posted on Jan 12, 2018

No good

By David Maycock, Utah, Verified Reviewer

My son wanted to order some leggings from this website. I allowed him to do so. I did not know that each month it would be a $50 charge to my credit card. Starting one week from the original purchase. Those $30 leggings now cost me $130.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 8 People Have Voted

Posted on Jan 19, 2018

I was robbed by the Fabletics thieves

By Miguel Torres, San Francisco, CA, Verified Reviewer

Do not buy anything from these thieves. I bought a couple of things for my daughter and mysteriously after that charges appeared on my card. I called them, and they promised a refund. They said it could take up to 90 days, but there has been no refund, and now they are impossible to get a hold of. So they basically robbed me out of $150.

I would not buy anything from them. And the product is definitely NOT the level of quality they promised. If I could do ZERO stars, that would be the way to go. I would not think that someone like Kate Hudson would be involved in a scam like this. I would not recommend them to my enemies.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 7 People Have Voted

Posted on Feb 9, 2018

Do not order from this company!

By Liz Ruddock, Bedfordshire, England, Verified Reviewer

They have taken £44 ($60.76) from my account three times without my permission and are refusing to refund it. Apparently, when you sign up as a VIP member, you agree to this. This was not made clear and feel I have been misled. If anyone else feels this has happened to them, please leave reviews explaining what has happened, so others are not misled.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 4 People Have Voted

Posted on Feb 26, 2018

VIP membership con

By Helen Dennis, London, England, Verified Reviewer

I bought a pair of leggings in May 2017. I only noticed today that they had taken £44 ($61.45) for nine months. I was not aware of agreeing to £44 a month when I bought the leggings. They will only refund me £264.00 ($368.64), leaving £132 ($184.32) still on credit with them. I feel conned into spending this money with them.

I have not received any emails from them since my initial purchase confirmation in May 2017, on which it does not mention this membership at all.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 6 People Have Voted

Posted on Mar 9, 2018

Deceptive, very deceptive

By Barrie Rogers, Asheville, NC, Verified Reviewer

I had no clue that I was joining a membership when I did my first order. Normally, I am very observant. Needless to say, they just charged my bank account $49.95. I further found out that I was charged this because I did not order anything this month. What kind of a business charges you for not ordering stuff? I just wanted to try out their leggings. I had NO idea about any of this. This is highly deceptive. I can buy active wear at my local mall, REI, Target, etc. They know this is deceptive. This gives me an even worse impression of Hollywood actors. Kate Hudson, this is wrong. I had to wait 20 minutes on hold to speak to a live agent; of course, they were not even in America. Just wrong...all of it wrong.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 8 People Have Voted

Posted on Mar 13, 2018

Misunderstood

By Joyce Fyfe, Paisley, Scotland, Verified Reviewer

Not happy. I didn't like fact that they take £44 ($61.52) from your bank every month. If you don't want to use it, you can skip a month, and you aren't charged. You can purchase as a guest without the monthly payments. I thought that was what I had done but then realized money was being taken from my bank and going straight to my account. I had £88 ($123.04) to spend.

I asked to cancel my membership and be refunded. They would only refund half, and I was to spend the remainder. I am trying to spend the other £44 ($61.52), but it is proving difficult to get through the checkout without errors. I will never purchase from them again. Be very careful if thinking of joining.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 6 People Have Voted

Posted on Apr 13, 2018

Terrible business

By Liz, Washington, Verified Reviewer

I have been a member for years, but lately, I have had nothing but trouble. The quality has declined; products arriving with loose strings, or poorly sewn seams. The way your member credits apply, you often end up paying more during sales. Also, say you have credits you have paid for a month but not picked an item, for a while, you have about $200 to spend, but it will only apply to certain items, not the entire website. Also, you have the option to opt out of a month, so you don't have to pay. I opted out of this month, but when looking at my credit card statement, I was charged anyway!

Getting into contact and get support is ridiculous. The website is incredibly poorly designed. And using your reward points to get items is obnoxious. I've had items not be sent, and last time I tried to add an item to my cart and it deducted my points but added nothing to my cart, so I had to waste my time waiting on the phone for a representative to do something that should have never been a problem.

The outfits are cute but not worth the trouble and not good enough quality for the price.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Apr 13, 2018

Horrible

By Sara, California, Verified Reviewer

Absolutely horrible. I ordered a pair of leggings for $50 and they came completely damaged, and I called to get a refund but they only allow exchanges. They won't even give you a refund for sending you completely ruined leggings. Their whole VIP thing is a scam and you end up losing your money. To cancel your membership they even make you call them so that they can trick you into staying.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 4 People Have Voted

Posted on Apr 17, 2018

Beware of the VIP Membership

By Betty Walls, Pennsylvania, Verified Reviewer

I ordered from Fablitics but didn't read the fine print. $100.00 later I canceled the membership with nothing to show for it. Never again! I couldn't get my money back, I had to buy something for $100 because it was the only option. I gave one star because I couldn't give 1/2 a star.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 4 People Have Voted
Showing 12-22 of 109

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