Fabletics

Reading all your negative reviews just makes me more infuriated with the company than I already am. Like most of you, I have had my share of nightmares with this "company."

My nightmare started back in December 2017 when I saw a commercial for their two for $24 special. I’d just been medically diagnosed to wear compression socks and sufferers had told me about Fabletics tighter fitting yoga pants. I jumped for joy! I ordered two pairs last week in December. One month passed by, two months passed by. I never received the pants.

I reached out to customer service, and this is when he told me that they weren’t in stock. So this shows that if I hadn’t reached out, I would have never received my pants or been refunded for my order. Then a mysterious $49.95 charge appeared on my bank statement from them. Once again I called customer service, and they told me that I’d been enrolled in this wonderful monthly program, and blah blah blah.

Bottom line is this: I never agreed or gave them permission (to charge my card) to be a part of their VIP membership program. At this point, I called my bank to file a claim against them and they had instructed me to reach out to Fabletics directly with my needs first. I reached out ONCE AGAIN to customer service where she said they’d issue a refund check. To this day I have yet to receive a check in the mail from this company.

I finally called my bank last week and they issued me my refund. She mentioned in this call that they get SO many claims against this store. And now I’m receiving health magazines from them as a gift from another company in the mail. I never gave them permission to give this company my address! So please, if you’re going to take anything away from my story, let it be this. Stay away! You’re just setting yourself up for trouble.

Bottom Line: No, I would not recommend this to a friend

Absolutely horrible experience!! They are a total scam and fraud. Do not give your credit card details EVER! They had been taking $50 out of my credit every month AFTER I had called and canceled my account and stole a total of $400 out if my credit card before I was able to call them again to get my money refunded! Absolutely horrible! This company should be shut down!

Bottom Line: No, I would not recommend this to a friend

I have reached out twice to the Fabletics.com customer service department and each time, the rep did not bother to read my email but gave me a generic response that was not tailored to my situation.

The first time, I placed an outfit in my cart, and then accidentally added the same outfit a second time. I was unable to get the second outfit removed from my cart and emailed customer service.

The reply I received talked about cookies and versions of web browsers, blah, blah, blah....and ultimately the rep CANCELED my entire order. So when I signed back in again, the outfit I wanted was out of stock. When I wrote back to let them know how this was not what I asked for and how inconvenient it was, I got no response back.

Months later when I found an outfit in stock that I did want, I placed the order, and according to my cart, I was getting 20% off because I was signing up for VIP and this was my first purchase. I found a promo code online for $10 my first outfit and applied the code to my shopping cart. The promo code reduced the 20% off discounted price of $39.96 down to $29.96.

When my debit card was billed, I was billed $39.96 instead of $29.96.

I wrote to customer service to get it corrected and Shelly wrote back with a general template response stating that the $20 outfit first time purchase is only valid within 24 hours of registering with Fabletics.com.

Nowhere in my email did I ask about the $20 outfit for first time purchases!

The clothes might be great (do not know since nothing has arrived yet), but I do not know if they can stay in business for long with customer service representatives who do not care enough to read letters from their customers, and instead look at the subject and send a pre-written generic response.

Bottom Line: No, I would not recommend this to a friend

Feeling frustrated and exhausted with this company. They charged my card for a year! I tried to cancel my membership numerous times by calling the customer service number (which has recently changed) only to be put on hold then hung up on. The bank was only able to recover some of the charges while the Fabletics kept $400. This is ridiculous since I have read in other posts, they have given a full refund to other customers!

Bottom Line: No, I would not recommend this to a friend

I was tricked into signing up for the VIP account. A few months later they deducted $50 from my account with no warning. This is such a con job. I bet there are people who don't notice the withdrawals. The worst part is that when you try to contact them, you can only reach the Philippines and get a huge runaround. It's really hard to cancel. You have to request a confirmation number and an email confirming the cancellation. I'm still waiting for the email. I may have to close my checking account and open a new one.

Bottom Line: No, I would not recommend this to a friend

I am furious! There is a hidden membership fee, which I had absolutely no idea of, it had not been made clear. I read it on the help page after 40 minutes of searching for any information on why they may have taken money out of my account.

Apparently you had to decline before the 5th of the month, my October was going great until this manipulative company took 44 pounds from me. Yes they did have the information on their website, but as I said, unfortunately, I found out it was not clear enough. I am an 18 year old female, who is studying, I bought a pair of leggings for 15 pounds, to encourage myself to attend the free college gym more, if I had of known these leggings would have ended up costing me 59 pounds, I would have steered well clear, considering the fact that the leggings aren't as nice as I had hoped. Anyway, the only thing I loved about them is the hidden pocket, but I suppose I should have guessed that if this company integrated hidden pockets into their clothing, they would be likely to include hidden costs also. What this has cost me is a whole days work, which due to studies I only get 6-8 a month.

I am ringing them tomorrow to hope I am still within the withdrawal clause, which is another thing they have not made clear whatsoever. If the person I speak to in customer services tomorrow says I can get my money back I will demand they shut down my account as soon as the repayment has been made, and I won't ever buy about this website again. I will make sure to warn people of this hidden cost and I will ensure that people on review sites hear of this monstrosity.

Bottom Line: No, I would not recommend this to a friend

I wish I had never joined this. Clothes are incredibly overpriced, even at the discounted rate. The seams in the pants don’t last. The most recent pair I received ripped after less than a month.

The worst part is if you don’t skip by the fifth of the month, you pay fifty dollars. Which means if you miss your email or forget or are traveling, etc., it will cost you. Yes, you can use that as a credit toward their clothes, but who wants more of their low-quality clothes anyway?

The only reason I haven’t canceled already is it can’t be done online but requires a phone call, which I assume means talking to someone with a book of prepared responses who tries to convince you to stay. What a gimmick of a marketing strategy. Good quality items will sell themselves. They don’t need gimmicks to do it for them. So many red flags I overlooked when agreeing to their terms.

Bottom Line: No, I would not recommend this to a friend

Online shopping is so common that you never read the terms and condition when you click on submit button on your order. These scammers are actually signing you up for a membership $49.95 a month! Even Costco takes $65 for a year.

Stay away!

Bottom Line: No, I would not recommend this to a friend

It is a membership program. They deduct $49.95 per month from your bank account. If you don’t spend the money it stays on the account as a credit. If you cancel your account because you don’t want to buy any more workout clothes they will keep your money and charge you more for the purchase. If you keep the account open there is a small window to freeze the account month to month to eliminate the charge but you have to remember to freeze it or they take the money.

I have $500.00 on the account and they will not refund me.

How is this legal?

Bottom Line: No, I would not recommend this to a friend

I don’t write reviews ever but the experience I just had made my blood boil. I did not realize I was going to be charged $50 reoccurring because it’s in super fine print. When I talked to the customer service rep he was the most condescending rep I’ve ever experienced. Said basically it was my fault for not reading and that they wouldn’t be refunding my money. When I kept saying things he kept pasting the same response saying "As I already told you." Then when I went back to see if I ever received the reminder email that j was about to be charged (like I apparently was supposed to), I didn’t receive an email and he said that It sounded like a personal email problem. I received every single other email from them but not this one, yet it’s my own problem. So rude. Will be canceling and not using again. The quality is not good enough to spend that much on these products.

Bottom Line: No, I would not recommend this to a friend

Con merchants that automatically make you a member and charge you £44 ($56.92) per month without you being aware. They are very clever in their marketing, so you think its trustworthy and then deliberately try to catch you out. They position their so-called "clear information" at the side where it just looks like the usual advert rubbish you get on websites. Very easy to ignore, which they know most people will. Should be an opt-in service and not one you have to opt out of when you eventually realize you've been caught out.

Bottom Line: No, I would not recommend this to a friend