What Is Finn by Chase?

By J.R. Duren
HighYa Staff
Published on: Jul 31, 2018

Finn by Chase is the bank’s mobile-only checking and savings account for iPhones (6S and higher) that provides all the features of full-fledged bank accounts while incorporating budgeting tools and automated savings.

When the banking platform launched in July 2018, it was seen as Chase’s move to acquire Millennial consumers looking for a non-traditional banking experience that focuses on a fluid mobile experience that doesn’t require paper checks or visits to a branch office.

The new product from Chase is basically like a bank within a bank, which is an interesting thing because today’s personal finance world is made up of non-bank banking apps and big banks. Finn represents a merging of the two worlds.

How does it work? Which features are most important to consumers like you? How does Finn rate against competing banking apps?

Those are the questions that we’re going to analyze in this review. Once we’ve worked through each of these topics, we’ll finish up with a section on the pros and cons of Finn, as well as who we think might be a good fit for the banking app.

Pro tip: New Finn by Chase customers are eligible for a $100 cash bonus if they use the app regularly for six months and don’t have a pre-existing Chase checking account.

How Does Finn by Chase Work?

If you are a Chase customer, you’ll go to the Finn page and click the “Apply” button. At that point, Finn will ask you if you have an iPhone 6S or newer. Then, you’ll be asked to sign into your Chase account.

What’s interesting about this is that you’ll have to fill out an application for Finn even if you already have a bank account with Chase. They’re treating Finn as if it were an entirely new product. Thankfully, though, Chase will import all of your information. You’ll have to click through two pages before your application is complete.

If your application is accepted, you’ll get a Finn account that you can access from your iPhone and your web browser. In the event that you lose your phone, Chase says, you can access your Finn account from your laptop, desktop or tablet.

According to Finn’s FAQ page, you get a debit card with your account but it will take up to 10 days for your card to arrive.

There are two main things that can make or break your ability to get a Finn account. First, Finn isn’t available in every state. Second, Finn doesn’t offer joint accounts. If you have an existing Chase account with your partner, parent or spouse, they won’t be able to share your Finn account.

Pro tip: You can choose one of several emojis to label your transaction (more on that later).

Finn by Chase Features

As we mentioned earlier in our review, Finn by Chase provides a checking and savings account, as well as automatic savings and budgeting.

Basically, Finn combines many of the tools you could get from separate apps into one platform that allows you to enjoy the freedom of online banking while keeping track of your finances and tucking some money away for a rainy day.

Your budgeting screen implements a circle chart split up into several different categories like groceries and utilities.

The interface reminds of similar charts in apps like Clarity Money and Empower. One of the useful menu items you have is to switch from a monthly to a weekly view and vice versa. It’s not the most powerful budgeting tool we’ve seen but it does provide you a snapshot of where your money is going.

In our opinion, it’s a decent budgeting tool for someone who doesn’t have a wide variety of expenses. However, if you’re a family with payments going to many different places on a daily basis, the basic interface may be a little too basic.

The automatic savings feature you have actually has several different options within it.

First, you can set up recurring savings deposits of whichever amount you choose.

The second option you have is to institute a round-up savings plan, in which every transaction you make with your checking account will be rounded up and the different sent to your savings account. For example, if you spend $18.37 at Target, Finn will send $0.63 to your savings account.

Your third choice is to send money to your savings account every time you spend money at a certain store and your fourth choice is to save money based on certain transactions you make and the emoticons you choose. For example, you could tell Finn to save $10 every time you choose a sad-face emoji for a particular transaction.

You can also set up recurring savings when you spend a certain amount of money in a particular spending category or location.

The idea behind this multi-faceted approach is that most of us are bad at saving. So, Finn provides simple – and in some cases, fun – ways to identify the type of savings automation that best fits your personality or your spending habits.

Other Features

In addition to what we listed above, Finn allows you to make mobile deposits by taking pictures of the front and back of your checks. This feature already existed within the Chase banking app. As someone who uses Chase’s app to deposit checks, I can tell you that it’s very convenient and have had no issues with any of the dozens of checks I’ve deposited.

Now, just because I haven’t had any negative experiences with Chase mobile doesn’t guarantee that you won’t either.

In addition to this, a crucial feature to this banking app is that you can reach Finn customer service by phone call or chat. We think this is important because many tech startups offering mobile banking don’t have phone numbers to call; you’re limited to emails or chat.

In some cases, opening a chat window can connect you with a customer service rep within seconds but that’s not always the case. The same goes for email.

So, in this sense, Finn offers the advantage of being able to call and talk with a real person if you’re having issues with Finn or you just want to ask some questions.

Pro tip: You can do direct deposits with Finn, their FAQ page says.

Finn by Chase Fees and Transaction Limits

While Chase isn’t going to charge you a monthly fee to use your account, there, according to the terms and conditions, certain situations in which Chase will charge you a fee:

  • Out-of-network ATM fee: $2.50
  • Foreign transaction fee: 3%
  • Rush shipping for debit card replacement: $5

These are the most relevant fees you’ll encounter.

Finn accounts have four specific spending limits:

  • Purchases: $3,000
  • ATM withdrawals from Chase branches: $3,000
  • Non-branch Chase ATM withdrawals: $1,000
  • Non-Chase ATM withdrawals: $500

Now, this could pose a problem if you make rent or mortgage payments from your checking account if you live in an expensive city like New York or San Francisco. Chase’s fine print, however, notes that you can request a different purchase limit that’s subject to approval.

How Finn Compares to Other Chase Bank Accounts

What makes Finn unique among Chase’s other bank accounts is that it doesn’t make you meet any requirements in order to get a fee-free checking account.

For example, Chase’s “Total Checking” will waive the $12 monthly fee if you can do one of the following, according to their website:

  • Have direct deposits of at least $500 a month
  • Have $1,500 in your checking account every day
  • Have a combined balance of $5,000 in all you Chase accounts

The Chase account that’s most like Finn is their College Checking. The monthly fee is $6 but is waived for up to five years if you make a direct deposit of any amount each month or you have an average daily balance of $5,000.

Chase’s other checking accounts require a daily balance of at least $15,000: Premier Plus and Premier Platinum.

The Final Word: Pros and Cons of Finn by Chase

Based on our research, we believe that Finn by Chase’s strengths are that it has no monthly fees, you can make mobile deposits and you get a $100 bonus for signing up for the account and meet the requirements.

The other big advantage is that you have a phone number you can call to resolve any problems you might have with your account.

There are two main downsides to the app, in our opinion.

First, at the time of publishing, it is only available on iPhone 6S's and higher.

Second, Finn doesn’t really provide something that you can’t get anywhere else. For example, if you prefer to use a purely online bank and want to avoid a big bank like Chase, you can piece together a trio of apps to cover your checking, automatic savings and budgeting.

An example of a self-made trio would be Chime (checking), Acorns (savings) and YNAB (budgeting).

In our opinion, Finn is a feature-rich mobile banking platform that combines the simplicity of today’s fintech apps with the customer support of a big bank. It’s a good fit for someone who wants to shed the traditional banking format and explore mobile banking while knowing that an established, popular bank is backing your accounts.

Read 6 Finn by Chase Customer Reviews and Complaints

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Average Customer Rating: 1.0
Rating Snapshot:
5 star: 0 4 star: 0 3 star: 0 2 star: 0 1 star:  6
Bottom Line: 0% would recommend it to a friend
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  • App crashes a lot

    • By Karan P.,
    • Seattle, WA,
    • Jan 13, 2020
    • Verified Reviewer

    Unreliable, service not available at multiple points of time. Need to fire some people at the top I guess.

    I do not like that I have to click on account activity at least 20 times to get recent transactions. This is 2020.

    Bottom Line: No, I would not recommend this to a friend

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  • HORRIBLE - beware of $200 new account scam!

    • By Shaun E.,
    • Oklahoma,
    • Jun 17, 2019
    • Verified Reviewer

    First, I opened my account online, only to receive the $200 promotion (after your account has a direct deposit) to keep my account open for 6 months. My first check wasn't set up for a direct deposit. When I went into the branch to cash my check (which was a Wells Fargo business issued check) I was advised that Chase would have to hold my check for a few days and could only give me $100.00 until the check cleared. I asked why they couldn't contact Wells Fargo to verify if the funds were good or not, I was advised that they couldn't do that and I would just have to wait for the funds to be cleared. My wife took a picture of the check and deposited (immediately) into her Bank of Oklahoma account through a mobile deposit, without me even being on her account. Bank of Oklahoma verified the funds and released the check.

    After the 20th business day of waiting, I called Chase and was advised to wait a few more days. After a few more days of waiting, I called back and was advised that I would not receive the $200 because I was supposed to receive a coupon offer, but did not receive one and that the account had been open for 21 days, so the offer was no longer valid for me. And, the previous representative did not notate that she advised me to wait a few more days for the $200 credit. I went in and spoke with a branch manager who advised me that there was no notation that the representative (I spoke with on 5/29/19) told me that I didn't need a coupon. So, basically, she called me a liar and believed her incompetent employee over me. So, the customer service experience was H-O-R-R-I-B-LE!!! Plus, they charge to speak with customer service, after so many free calls.

    I am closing my account as soon as my outstanding checks clear and moving over to the Bank of Oklahoma. They don't offer the fraudulent $200 that Chase offers, but they are much more professional, give accurate information, post-credits before debits, mobile banking, better offers for monthly checking account fees, and they don't charge you to speak to customer service, and...they allow you to deposit money in someone else's bank account. Chase will not allow anyone to even make a deposit to someone else's account, even with an account number.

    This bank doesn't stand by their offers, charge for services that should be free, inconvenience customers by making them wait days to get their own money when a customer sets up an account online with Chase. Nightmare...

    Bottom Line: No, I would not recommend this to a friend

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  • Don’t do it!

    • By Ashley G.,
    • Atlanta, GA,
    • Mar 19, 2019
    • Verified Reviewer

    Their customer service is bogus! I opened an account online and they sent an email saying your card is on the way. I tried to add money using another debit card and couldn’t log in into the new account. I called and the representative told me the services were down and to call back later or the next business day. I called the next business day and was told the same thing. So I decided to wait a few days, I got a representative on the phone and she said your account is closed due to verification. So I provided all of the necessary info and was able to open a second account.

    Everything went well for about three weeks and I made many different transactions on the account. I went to log in to check my direct deposit status and I received an error message a few times. I gave them a call again and was told I need to send additional info because the account was restricted, which I provided. After calling back to make sure the matter was taken care of, the new rep told me the account was closed and couldn’t take deposits and it would take up to 10 business days for the account to be fully closed and then 10 business days afterwards to get my deposit mailed out to the address on file.

    I escalated up to a senior representative who was no help. They told me I had no choice but to wait and that I could open up another account. But who would want to deal with that again? Just poor business etiquette all around and I was never notified about needing additional information either by mail or email! Don’t do to yourself.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Off to a bad start!

    • By Tilina R.,
    • Houston, TX,
    • Feb 20, 2019
    • Verified Reviewer

    I just got my card, set up the app, and the next day the app keeps telling me that they are experiencing difficulties and to try again later. Well, it's been three days and they are still experiencing difficulties. I have deleted the app several times and reloaded it and still the same message. I am very disappointed.

    Bottom Line: No, I would not recommend this to a friend

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  • 6 out 6 people found this review helpful

    Terrible - don't recommend

    • By G. B.,
    • Boston, MA,
    • Jan 20, 2019
    • Verified Reviewer

    I liked the account for a couple of months until I had a month where I had to do a couple of transfers from my savings and they automatically switched my savings account to a checking account. I didn't see a problem with that, except that the app only works if you have both a checking and a savings. Unfortunately, the only way to write checks is through the app, so due to this, I was unable to pay any of my bills via check, such as my rent check. Customer service was thoroughly unhelpful and would not switch my account back, or open a new savings account, without completely closing my original account. So now have to go back to my old Capital One account where I can get useful old fashioned paper checks.

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 8 people found this review helpful

    Disappointed customer

    • By Emily D.,
    • Missouri City, TX,
    • Jan 10, 2019
    • Verified Reviewer

    First of all, I opened up a Finn account, and then when my husband tried to send me money (he is overseas) that couldn’t go and they suspended my account, until I went into the branch and got it all straightened out. Well, I thought it was. Then I wanted to deposit a check into my account and my card got stuck in ATM machine. I called the customer service, he apologized and said they will send me another card. Then I get my new card, call it in to get it activated, I see no problems, then after waiting to see if my direct deposit was done it shows no money in the account. I talked to Chris, then he transferred me to Grant, he went back and forth trying to get answers as to why my account was CLOSED. Then he came back, they couldn’t figure out what happened at their end and there nothing they could do. I wasn't finished talking to him but then the next thing I know he is telling me "Thank you for calling Finn" and "have a great day." REALLY! I have never been so disappointed in this.

    Bottom Line: No, I would not recommend this to a friend

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