FIXD Review: A Detailed Look

By J.R. Duren
HighYa Staff
Updated on: Feb 13, 2020

FIXD is a device that reads the codes causing your vehicle’s check engine light to turn on, then tells you the problem and its symptoms through the device’s app.

For most of us, the check engine light creates fear. We don’t know what the problem is. We don’t know how much the mechanic will charge to diagnose the check engine light and repair the issue.

FIXD’s device tries to remedy that by telling you what’s wrong with your car and giving you estimates for how much it should cost to fix the issue.

Our review will address how the device works, show you what its strengths and weaknesses are and explain why it may or may not be right for you.

Pros: Cons:
  • Great tool for DIY mechanics
  • Identifies the most common causes of the problem
  • Gives an estimate for repair costs
  • Easy to set up
  • Access to in-depth repair suggestions requires a paid membership
  • The free version won’t tell you how to fix the problem
  • Diagnosis can’t tell you for certain what is causing the problem

How It Works

When you buy a FIXD device, you get what’s known as an “OBD-II” reader. An OBD device reads the error codes your car’s computer creates when something’s wrong with your engine.

The device works on all cars made in or after 1996.

When you receive your FIXD, you go through a quick setup process:

  1. Download the app.
  2. Turn on your phone’s Bluetooth
  3. Open the app
  4. Input the sensor code on your FIXD device
  5. Plug the device in and turn on your car

Within seconds, your app and OBD reader will sync. Then, the reader sends the error codes to the app. Once the information transfer is done, you’ll get the following information for each code:

  • The problem associated with the code
  • The code number
  • Symptoms related to the issue

For example, your app may tell you that one of the cylinders in your car is misfiring. The app will tell you which cylinder is misfiring and what possible symptoms of the misfire are:

  • Engine hesitates
  • Increased vibration while driving
  • Hard to start

The app color-codes the issues. Red means the issue is urgent and you need to fix it soon. Yellow represents issues you can drive with but will eventually need to replace.

Also, FIXD tells you how much you should expect to pay to repair the problem. It also gives common solutions for the mechanical problem causing the code.

Once you get all the information you need, you can use the FIXD app to “clear the code,” which means turning off your check engine light.

FIXD Premium

Premium is FIXD’s upgraded membership. Its main advantages are that you have access to a mechanic hotline and the Identifix Network.

You can call the hotline to get advice from mechanics about the error code and how to fix the issue causing the code. The Identifix network is a database where mechanics upload their notes and advice about error codes.

The advantage here is that you get advice on how to fix the problem causing the error code. If you like to DIY car repairs, you can get insight on what to fix and how to fix the issue.

Pricing, Return Policy, and Warranty

The device costs between $49 and $60, depending on where you buy it. FIXD is available at Amazon, Best Buy, Target, Costco, Walmart, and through the FIXD website.

FIXD premium costs $7.99 a month or $59.99 a year.

If you purchased from the FIXD website, you have 30 days from the date of delivery to return your device if you aren’t happy with it. To start the return, identify your order number in the email FIXD sent you after your purchase.

Your device comes with a one-year warranty that covers defects in manufacturing or materials. The warranty doesn’t cover damage due to negligence (you accidentally ran over with your car, for example) or modification.

If you make a claim, you’ll need to do so through FIXD’s warranty portal and within one year of your delivery date. FIXD will replace your OBD reader with a new device. They will not give you a refund.

Analysis of Customer Reviews

Our FIXD customer review analysis identified common trends among good and bad reviews about the product. Review trends help understand how well the device works in real-life situations.

Common compliments:

  • Accurate assessment of what’s wrong with the car
  • Drivers fixed parts based on FIXD’s codes and saved money

Common complaints:

  • App did not connect to a device like it was supposed to
  • No error codes even though a car is running erratically
  • Error codes didn’t match the actual problem

Consumers seem to fall into two camps. FIXD diagnosed the problem and provided accurate suggestions to fix the problem. Or, the device didn’t diagnose the right problem or reported a healthy engine despite noticeable issues.

These observations tell you that you need to have realistic expectations when you buy FIXD. The app may suggest the fix that actually works, or it may not provide any helpful information.

Pros and Cons

Pros

Quick diagnosis: We all want a quick diagnosis of what’s wrong with our car. FIXD does that, and it gives you the added benefit of listing symptoms and telling you how soon you should address the issue.

Repair estimates: FIXD removes the fear of unfair pricing. The device tells you the price you should expect to pay for repairs most often related to the engine code. You’re getting an objective quote because FIXD doesn’t benefit from your repair costs.

Easy to use: The entire set-up process takes around 90 seconds. You don’t need to be a mechanic or car expert to know how to use it.

Cons

Multiple issues could cause one code: While it’s nice to know the error code that’s producing your check engine light, your FIXD device isn’t going to tell you what to fix or how to fix it.

O.J. Lopez, owner of Chicago-area repair shop Fluid MotorUnion, points out that error code for a misfiring cylinder may be due to any number of issues: a loose timing chain, a camshaft error, bad spark plugs or a damaged ignition coil.

Your inclination might be to fix the cheapest part first—spark plugs—but if that isn’t the real issue, you’ve spent time and money without addressing the problem.

False Sense of Security

Much of our fear about engine errors is in the unknown. What’s causing the issue and how much will it cost to fix it? The information FIXD gives you alleviates some of that fear. However, you’re still left with an engine problem for which you have to find a solution.

And, if you don’t have the mechanical expertise to pinpoint the problem, the FIXD diagnosis won’t be much help.

“OBD devices tend to give consumers a false sense of security. They think having the device gives them some sort of inside information that only mechanics get,” Lopez said. “But the device only tells you what’s wrong, not how to fix the problem.”

Inaccurate Repair Estimates

Your FIXD’s repair estimates are going to be a rough estimate of a likely solution. However, car repairs can involve multiple factors. These factors could include extra repairs the app didn’t estimate.

Also, you may not always find a mechanic who will quote you a price that matches what FIXD predicted.

The Bottom Line

FIXD is a device that uses well-known technology to provide an answer for why your check engine light is on. The app furthers its usefulness by telling you how severe the problem is, common solutions and what a repair should cost.

Here are a few suggestions about who we think this app is good for and who may not like it:

Who It’s Good For

You’re an experienced DIY mechanic: The information the app gives you to diagnose what’s wrong and give you common fixes you may be able to do on your own. This process is an efficient way for you to find the real cause of your engine problems.

“These types of devices are more for your more knowledgeable DIY guys who want more information about the engine problem,” Lopez said. “I would view it as something to put in your bag of tricks.”

You want to protect yourself against dishonest mechanics: One of your fears may be that mechanics will try and charge you for problems that don’t exist or lie about what’s wrong with your car. Knowing your engine codes gives you the information you need to counteract suspicious repair costs your mechanic quotes you.

FIXD Premium gives you an additional layer of protection. Your access to their mechanic hotline and Identifix further increases your understanding of what’s wrong.

You want a simple explanation of what’s causing your check engine light: The FIXD app’s use easy-to-understand explanations of what’s going on with your care won’t make you feel stupid. Within seconds, you’ll know the problem and get recommendations for the most common fixes.

Who It’s Not Good For

You expect to get one solution for your car’s problem: You will be disappointed if you buy the FIXD so you can get a single solution for an engine problem.

Engine codes can indicate a variety of problems. Even seasoned mechanics sometimes have to refer to repair databases to understand what might cause a certain code, Lopez said.

You want an instruction manual for the needed repair: FIXD isn’t going to tell you how to fix the part that you need to replace. It will suggest easy fixes, but you’ll need to find an instruction video or manual that will walk you through the repair.


Read 91 FIXD Customer Reviews and Complaints

Write a Review
Average Customer Rating: 3.7
Rating Snapshot:
5 star: 56 4 star: 5 3 star: 2 2 star: 2 1 star:  26
Bottom Line: 68% would recommend it to a friend
Showing 1-11 of 91
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  • Sucks

    • By Chuck D.,
    • Arizona,
    • Mar 23, 2020
    • Verified Reviewer

    Okay, the unit must work, but when I tried to use it, through the app, a ransom for $70 was demanded before it would tell me what was wrong. This POS is just another scam. Why would I have to buy these pieces of crap and then have to pay to get the results of the sensor tests? This is predatory advertising.

    Bottom Line: No, I would not recommend this to a friend


  • Put your greed away.

    • By Richard G.,
    • Ferndale, WA,
    • Jan 16, 2020
    • Verified Reviewer

    I bought three, based on the ads (rough looking guy identifies himself as a mechanic). Hi, I'm Rocky Mechanic...blah blah blah, how his friend said...he tried it...blah blah blah, and holy molly, it does everything my 12 thousand dollar pro device does. Or the one where he decided to check it for himself, plugs it in and discovers his gas cap wasn't tightened. Dramatically opens the gas door and tightens cap...problem solved. Yeah, BULL! Before you even think about it, do what I SHOULD have done...go to Google or the App Store and ask for the app. You have a choice! Choice of what? Pay $59.99 for a year's subscription (you have that many lights?) OR pay $7.99 a month. Hmmm? Three units discount brings it to $39.81 each. PLUS $7.99 MONTH (OR FOR ONE USE, IF YOU'RE NOT to quick with math). You guys should be kicked off campus! Of course, if you refund my purchase price, I'll call it even. Oh, no, not quite, I need the freight back to your dorm.

    Bottom Line: No, I would not recommend this to a friend


  • Extra charges

    • By Robert G.,
    • North Port, FL,
    • Dec 29, 2019
    • Verified Reviewer

    Bought this unit and it worked great the first time I used it but wouldn't work on another car. I tried to download the app again (months later) for the same car it worked on before but now they're telling me there's a yearly fee to use the app. I've already brought this product for $59.99 and it was free to use. I'm not paying another $59.99 a year for a one time use. What a waste of money. It was developed by a few college buddies. I guess greedy people come in all ages.

    Bottom Line: No, I would not recommend this to a friend


  • Don’t buy!

    • By Tammy A.,
    • Calgary, Alberta, Canada,
    • Nov 21, 2019
    • Verified Reviewer

    When I first bought this product we loved it! It gave us codes for everything except the ABS. Then we started noticing they were adding extra stuff that you could pay a monthly fee to access. I figure, hmm, whatever, everyone needs to make some money.

    Well, fast forward to about a year and we find that now it won’t do ANYTHING WITHOUT A MONTHLY FEE! It says nothing about this at all. It says the app is free and just pay for the sensor and be on your way. This is a bald faced lie. Don’t buy this.

    Save yourself the hassle and buy a BluDriver. I’m replacing my FIXD with a BluDriver and then I’m going to plug in my Blu and run over all 3 FIXD sensors and consider myself smarter from the experience.

    Bottom Line: No, I would not recommend this to a friend


  • Only good for check engine light

    • By Rudolph C.,
    • Los Angeles, CA,
    • Sep 19, 2019
    • Verified Reviewer

    I bought the FIXD and used it for the first time on Saturday and was very disappointed!

    I cleaned my filters on my 2012 S550 and forgot to plug back in the switch at the back of the right filter before starting. Of course, the check engine light came on, which I cleared after plugging back in.

    My car is perfect now with no check engine light but FIXD would not forget this problem unless I call a mechanic. Very disappointed.

    Bottom Line: No, I would not recommend this to a friend


  • Monthly cost

    • By Tommy M.,
    • Texas,
    • Jul 24, 2019
    • Verified Reviewer

    While the device gave me feedback on most emission check and failed in three and not available on a few more. I could only get standard checking with minimum feedback unless I subscribe to the $7.99 monthly payments to have the device tell me what each checkpoint is. Never knew that through all the reviews. I don't have a check engine light on so maybe it's me. But there is a monthly charge that has not been mentioned in any of the reviews or advertisements that I viewed. Not sure what my next step is at this time. But if it sounds too good to be true, it is. Not sure if I would recommend to a friend because I am on the 7-day free limited trial and don't plan on subscribing at this time. I honestly don't know if to recommend. So will select no, only let them know the monthly charge and let them decide.

    Bottom Line: No, I would not recommend this to a friend


  • Great idea but faulty product

    • By Pat M.,
    • Albuquerque, NM,
    • Jul 1, 2019
    • Verified Reviewer

    I bought FIXD to determine the cause of a "REAR DIFF TEMP" light that flickered intermittently on the dash. The impression through their advertising is that the cause of the warning light could be determined by using their device. Not a clear message...this is only for the "CHECK ENGINE" light. It does not have the capacity to evaluate the cause of transmission or brake warning lights that come on.

    To ascertain more information, I sent an email which took 2 days for them to answer. I had also signed up for the "Premium FIXD" service, $8 per month, which gives the subscriber a phone number to call...a Mechanic Hotline, as it were (in addition to other features on the phone app). There was no answer except for a recording of hours informing me of when someone would be available. I was expecting much easier accessibility to customer service, especially after buying into the "Premium" service.

    Well...the email was finally answered, and I was given the explanation that some manufacturer's systems weren't fully compatible with the FIXD device, and they were trying to work out details. "Thank you for your patience..." sounds great but with no indication when those issues will be resolved...I saw the serious limitations with this product. In the meantime, I have decided that I won't be spending $8 per month (I had canceled my subscription) as well as the $50 cost of the device. (It went back to Target for my refund.) I will be purchasing the BlueDrive OBD2 scanner for $99. The customer reviews are much more favorable regarding device features AND customer support. I was just hoping for more pleasant FIXD experience at half the price.

    Bottom Line: No, I would not recommend this to a friend


  • FIXD is a scam

    • By Dan B.,
    • Powell River, British Columbia, Canada,
    • Jun 18, 2019
    • Verified Reviewer

    I too thought that the FIXD app was free but to initiate it I had to sign up for an $11.00 monthly subscription fee. I am going to throw my $80.00 (CAD) investment into the garbage. There was no mention of a subscription in the ad where I bought 3 of these.

    Bottom Line: No, I would not recommend this to a friend


  • Great piece of equipment

    • By Eric C.,
    • Woodstock, Ontario, Canada,
    • May 8, 2019
    • Verified Reviewer

    Works great. No regrets with this purchase. Has always fix any of my concerns. Highly recommend anyone to purchase a FIXD reader, it has saved me money having to have truck scanned. Purchased another for my son. Save your money and don’t get ripped off having your car scanned, this unit will tell you what is needed for the do-it-yourself repairs.

    Bottom Line: Yes, I would recommend this to a friend


  • FIXD

    • By David P.,
    • Orlando, FL,
    • May 8, 2019
    • Verified Reviewer

    Great little gadget. I can diagnose any issues with my car and do all preventive maintenance before any issues occur. You're better off getting the premium because the standard doesn’t give you many options but still worth it guaranteed. You won’t regret it.

    Bottom Line: Yes, I would recommend this to a friend


  • Great product

    • By Tami Z.,
    • Portland, ME,
    • May 8, 2019
    • Verified Reviewer

    Since purchasing FIXD I’ve helped myself and family members diagnosed vehicle issues, saving hundreds by not having to go to a garage to have them diagnose issues. I would highly recommend to everyone that drives to order this product and get all your vehicles set up. I think it’s great to also have more than one vehicle set up for each device. The upgrades that you are doing are great. Keep up the good work. (I ordered 3 units when I placed my order.) Great investment.

    Bottom Line: Yes, I would recommend this to a friend


Showing 1-11 of 91

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