FIXD Review: A Detailed Look

By J.R. Duren
HighYa Staff
Updated on: Feb 13, 2020

FIXD is a device that reads the codes causing your vehicle’s check engine light to turn on, then tells you the problem and its symptoms through the device’s app.

For most of us, the check engine light creates fear. We don’t know what the problem is. We don’t know how much the mechanic will charge to diagnose the check engine light and repair the issue.

FIXD’s device tries to remedy that by telling you what’s wrong with your car and giving you estimates for how much it should cost to fix the issue.

Our review will address how the device works, show you what its strengths and weaknesses are and explain why it may or may not be right for you.

Pros: Cons:
  • Great tool for DIY mechanics
  • Identifies the most common causes of the problem
  • Gives an estimate for repair costs
  • Easy to set up
  • Access to in-depth repair suggestions requires a paid membership
  • The free version won’t tell you how to fix the problem
  • Diagnosis can’t tell you for certain what is causing the problem

How It Works

When you buy a FIXD device, you get what’s known as an “OBD-II” reader. An OBD device reads the error codes your car’s computer creates when something’s wrong with your engine.

The device works on all cars made in or after 1996.

When you receive your FIXD, you go through a quick setup process:

  1. Download the app.
  2. Turn on your phone’s Bluetooth
  3. Open the app
  4. Input the sensor code on your FIXD device
  5. Plug the device in and turn on your car

Within seconds, your app and OBD reader will sync. Then, the reader sends the error codes to the app. Once the information transfer is done, you’ll get the following information for each code:

  • The problem associated with the code
  • The code number
  • Symptoms related to the issue

For example, your app may tell you that one of the cylinders in your car is misfiring. The app will tell you which cylinder is misfiring and what possible symptoms of the misfire are:

  • Engine hesitates
  • Increased vibration while driving
  • Hard to start

The app color-codes the issues. Red means the issue is urgent and you need to fix it soon. Yellow represents issues you can drive with but will eventually need to replace.

Also, FIXD tells you how much you should expect to pay to repair the problem. It also gives common solutions for the mechanical problem causing the code.

Once you get all the information you need, you can use the FIXD app to “clear the code,” which means turning off your check engine light.

FIXD Premium

Premium is FIXD’s upgraded membership. Its main advantages are that you have access to a mechanic hotline and the Identifix Network.

You can call the hotline to get advice from mechanics about the error code and how to fix the issue causing the code. The Identifix network is a database where mechanics upload their notes and advice about error codes.

The advantage here is that you get advice on how to fix the problem causing the error code. If you like to DIY car repairs, you can get insight on what to fix and how to fix the issue.

Pricing, Return Policy, and Warranty

The device costs between $49 and $60, depending on where you buy it. FIXD is available at Amazon, Best Buy, Target, Costco, Walmart, and through the FIXD website.

FIXD premium costs $7.99 a month or $59.99 a year.

If you purchased from the FIXD website, you have 30 days from the date of delivery to return your device if you aren’t happy with it. To start the return, identify your order number in the email FIXD sent you after your purchase.

Your device comes with a one-year warranty that covers defects in manufacturing or materials. The warranty doesn’t cover damage due to negligence (you accidentally ran over with your car, for example) or modification.

If you make a claim, you’ll need to do so through FIXD’s warranty portal and within one year of your delivery date. FIXD will replace your OBD reader with a new device. They will not give you a refund.

Analysis of Customer Reviews

Our FIXD customer review analysis identified common trends among good and bad reviews about the product. Review trends help understand how well the device works in real-life situations.

Common compliments:

  • Accurate assessment of what’s wrong with the car
  • Drivers fixed parts based on FIXD’s codes and saved money

Common complaints:

  • App did not connect to a device like it was supposed to
  • No error codes even though a car is running erratically
  • Error codes didn’t match the actual problem

Consumers seem to fall into two camps. FIXD diagnosed the problem and provided accurate suggestions to fix the problem. Or, the device didn’t diagnose the right problem or reported a healthy engine despite noticeable issues.

These observations tell you that you need to have realistic expectations when you buy FIXD. The app may suggest the fix that actually works, or it may not provide any helpful information.

Pros and Cons

Pros

Quick diagnosis: We all want a quick diagnosis of what’s wrong with our car. FIXD does that, and it gives you the added benefit of listing symptoms and telling you how soon you should address the issue.

Repair estimates: FIXD removes the fear of unfair pricing. The device tells you the price you should expect to pay for repairs most often related to the engine code. You’re getting an objective quote because FIXD doesn’t benefit from your repair costs.

Easy to use: The entire set-up process takes around 90 seconds. You don’t need to be a mechanic or car expert to know how to use it.

Cons

Multiple issues could cause one code: While it’s nice to know the error code that’s producing your check engine light, your FIXD device isn’t going to tell you what to fix or how to fix it.

O.J. Lopez, owner of Chicago-area repair shop Fluid MotorUnion, points out that error code for a misfiring cylinder may be due to any number of issues: a loose timing chain, a camshaft error, bad spark plugs or a damaged ignition coil.

Your inclination might be to fix the cheapest part first—spark plugs—but if that isn’t the real issue, you’ve spent time and money without addressing the problem.

False Sense of Security

Much of our fear about engine errors is in the unknown. What’s causing the issue and how much will it cost to fix it? The information FIXD gives you alleviates some of that fear. However, you’re still left with an engine problem for which you have to find a solution.

And, if you don’t have the mechanical expertise to pinpoint the problem, the FIXD diagnosis won’t be much help.

“OBD devices tend to give consumers a false sense of security. They think having the device gives them some sort of inside information that only mechanics get,” Lopez said. “But the device only tells you what’s wrong, not how to fix the problem.”

Inaccurate Repair Estimates

Your FIXD’s repair estimates are going to be a rough estimate of a likely solution. However, car repairs can involve multiple factors. These factors could include extra repairs the app didn’t estimate.

Also, you may not always find a mechanic who will quote you a price that matches what FIXD predicted.

The Bottom Line

FIXD is a device that uses well-known technology to provide an answer for why your check engine light is on. The app furthers its usefulness by telling you how severe the problem is, common solutions and what a repair should cost.

Here are a few suggestions about who we think this app is good for and who may not like it:

Who It’s Good For

You’re an experienced DIY mechanic: The information the app gives you to diagnose what’s wrong and give you common fixes you may be able to do on your own. This process is an efficient way for you to find the real cause of your engine problems.

“These types of devices are more for your more knowledgeable DIY guys who want more information about the engine problem,” Lopez said. “I would view it as something to put in your bag of tricks.”

You want to protect yourself against dishonest mechanics: One of your fears may be that mechanics will try and charge you for problems that don’t exist or lie about what’s wrong with your car. Knowing your engine codes gives you the information you need to counteract suspicious repair costs your mechanic quotes you.

FIXD Premium gives you an additional layer of protection. Your access to their mechanic hotline and Identifix further increases your understanding of what’s wrong.

You want a simple explanation of what’s causing your check engine light: The FIXD app’s use easy-to-understand explanations of what’s going on with your care won’t make you feel stupid. Within seconds, you’ll know the problem and get recommendations for the most common fixes.

Who It’s Not Good For

You expect to get one solution for your car’s problem: You will be disappointed if you buy the FIXD so you can get a single solution for an engine problem.

Engine codes can indicate a variety of problems. Even seasoned mechanics sometimes have to refer to repair databases to understand what might cause a certain code, Lopez said.

You want an instruction manual for the needed repair: FIXD isn’t going to tell you how to fix the part that you need to replace. It will suggest easy fixes, but you’ll need to find an instruction video or manual that will walk you through the repair.


Read 90 FIXD Customer Reviews and Complaints

Write a Review
Average Customer Rating: 3.7
Rating Snapshot:
5 star: 56 4 star: 5 3 star: 2 2 star: 2 1 star:  25
Bottom Line: 69% would recommend it to a friend
Showing 1-11 of 90
Sort reviews by:

  • This company is actively collecting reviews from its customers. All reviews submitted are subject to moderation and approval to ensure they meet our Review Guidelines.
  • Works for me

    I was reading a few reviews and one guy stated the device doesn't keep history. YES IT DOES. I coded it up on both of my cars. Maybe he doesn't know how to view the history.

    FIXD worked great for me.

    Bottom Line: Yes, I would recommend this to a friend


  • FIXD gadget

    Cool gadget and easy to use. I followed instructions and had no problems. Make sure you have VIN on hand when plugging in otherwise you will have to start all over again. I had my engine check reset in no time at all and found the little problem I had as an easy fix.

    Bottom Line: Yes, I would recommend this to a friend


  • Quick and easy

    • By Dennis Gillies,
    • Saskatoon, Saskatchewan, Canada,
    • May 1, 2018
    • Verified Reviewer

    One of the simplest apps and machines to help with tune-ups and problem-solving. The item was inexpensive and is quite compact to either keep in your car or your toolbox. I would strongly recommend this for anyone to buy.

    Bottom Line: Yes, I would recommend this to a friend


  • Love it

    I just used my new FIXD reader. Very easy to set up.

    It helped me with the right info to fix it myself and saved me a lot of money vs. the Jag dealer.

    Try it, you will love it!

    Bottom Line: Yes, I would recommend this to a friend


  • My review, great product

    • By James Martin,
    • Copperas Cove, TX,
    • May 2, 2018
    • Verified Reviewer

    I bought five and when my wife gets home, we get to check her car too. It sure helps to know a problem so a mechanic can't tell you something else and charge thousands. I would highly recommend this for every car in America newer than 1995 (1996 and up).

    Bottom Line: Yes, I would recommend this to a friend


  • FIXD works great on 1999 Toyota 4Runner

    • By Aun Drae,
    • Florida,
    • May 3, 2018
    • Verified Reviewer

    Within two minutes after connecting FIXD to my 1999 Toyota 4Runner, I was expertly made aware of why my check engine light was on. Great tool for any car owner. I'm also going to use it in my future purchases of used cars. EXCELLENT.

    Bottom Line: Yes, I would recommend this to a friend


  • Awesome diagnostic tool

    This tool has saved me 1000s of dollars. I was a mechanic for years and to be honest, this tool diagnoses problems as good or better than most scanners a shop uses. It’s easy to use and understand. I highly recommend it to the experienced as well as non-experienced mechanics.

    Bottom Line: Yes, I would recommend this to a friend


  • Great to manage a family fleet

    As a father, it falls on me to manage the fleet of family vehicles. But I can't always be sure that my wife or daughters are telling me about little problems, and when they finally do, it's often too late! This allows me to keep an eye on everyone's car, keep them on the road, and even caught an engine temp problem before it became really costly! I would 100% recommend.

    Bottom Line: Yes, I would recommend this to a friend


  • Best tool ever.

    • By Greg Oswald,
    • Big Sky, MT,
    • May 3, 2018
    • Verified Reviewer

    This is one of the only tools in our box that has returned a 1000% on investment. Marvelous! We own several. We will be ordering 22 more so we can leave in vehicles at all times for prevention measures.

    Bottom Line: Yes, I would recommend this to a friend


  • Easy to install

    • By Audrey Kunkel,
    • South Carolina,
    • May 3, 2018
    • Verified Reviewer

    I'm impressed that this small device can do so much. Good to know that I will be informed when a problem happens and I'll know exactly what the problem is so I will be able to avoid being lied to by a mechanic.

    Bottom Line: Yes, I would recommend this to a friend


  • Products work as advertised. Excellent.

    • By Bill Speir,
    • Alaska,
    • May 3, 2018
    • Verified Reviewer

    Installation was easy. The setup was straightforward. I like the timeline feature that shows recommended maintenance schedules. I recommend this product for those who care about their vehicle.

    Bottom Line: Yes, I would recommend this to a friend


Showing 1-11 of 90

Write a Review for FIXD!

Share your experience to help others shop smarter & discover great products.

Write a Review
FIXD