FIXD Review: A Detailed Look

By J.R. Duren
HighYa Staff
Updated on: Feb 13, 2020

FIXD is a device that reads the codes causing your vehicle’s check engine light to turn on, then tells you the problem and its symptoms through the device’s app.

For most of us, the check engine light creates fear. We don’t know what the problem is. We don’t know how much the mechanic will charge to diagnose the check engine light and repair the issue.

FIXD’s device tries to remedy that by telling you what’s wrong with your car and giving you estimates for how much it should cost to fix the issue.

Our review will address how the device works, show you what its strengths and weaknesses are and explain why it may or may not be right for you.

Pros: Cons:
  • Great tool for DIY mechanics
  • Identifies the most common causes of the problem
  • Gives an estimate for repair costs
  • Easy to set up
  • Access to in-depth repair suggestions requires a paid membership
  • The free version won’t tell you how to fix the problem
  • Diagnosis can’t tell you for certain what is causing the problem

How It Works

When you buy a FIXD device, you get what’s known as an “OBD-II” reader. An OBD device reads the error codes your car’s computer creates when something’s wrong with your engine.

The device works on all cars made in or after 1996.

When you receive your FIXD, you go through a quick setup process:

  1. Download the app.
  2. Turn on your phone’s Bluetooth
  3. Open the app
  4. Input the sensor code on your FIXD device
  5. Plug the device in and turn on your car

Within seconds, your app and OBD reader will sync. Then, the reader sends the error codes to the app. Once the information transfer is done, you’ll get the following information for each code:

  • The problem associated with the code
  • The code number
  • Symptoms related to the issue

For example, your app may tell you that one of the cylinders in your car is misfiring. The app will tell you which cylinder is misfiring and what possible symptoms of the misfire are:

  • Engine hesitates
  • Increased vibration while driving
  • Hard to start

The app color-codes the issues. Red means the issue is urgent and you need to fix it soon. Yellow represents issues you can drive with but will eventually need to replace.

Also, FIXD tells you how much you should expect to pay to repair the problem. It also gives common solutions for the mechanical problem causing the code.

Once you get all the information you need, you can use the FIXD app to “clear the code,” which means turning off your check engine light.

FIXD Premium

Premium is FIXD’s upgraded membership. Its main advantages are that you have access to a mechanic hotline and the Identifix Network.

You can call the hotline to get advice from mechanics about the error code and how to fix the issue causing the code. The Identifix network is a database where mechanics upload their notes and advice about error codes.

The advantage here is that you get advice on how to fix the problem causing the error code. If you like to DIY car repairs, you can get insight on what to fix and how to fix the issue.

Pricing, Return Policy, and Warranty

The device costs between $49 and $60, depending on where you buy it. FIXD is available at Amazon, Best Buy, Target, Costco, Walmart, and through the FIXD website.

FIXD premium costs $7.99 a month or $59.99 a year.

If you purchased from the FIXD website, you have 30 days from the date of delivery to return your device if you aren’t happy with it. To start the return, identify your order number in the email FIXD sent you after your purchase.

Your device comes with a one-year warranty that covers defects in manufacturing or materials. The warranty doesn’t cover damage due to negligence (you accidentally ran over with your car, for example) or modification.

If you make a claim, you’ll need to do so through FIXD’s warranty portal and within one year of your delivery date. FIXD will replace your OBD reader with a new device. They will not give you a refund.

Analysis of Customer Reviews

Our FIXD customer review analysis identified common trends among good and bad reviews about the product. Review trends help understand how well the device works in real-life situations.

Common compliments:

  • Accurate assessment of what’s wrong with the car
  • Drivers fixed parts based on FIXD’s codes and saved money

Common complaints:

  • App did not connect to a device like it was supposed to
  • No error codes even though a car is running erratically
  • Error codes didn’t match the actual problem

Consumers seem to fall into two camps. FIXD diagnosed the problem and provided accurate suggestions to fix the problem. Or, the device didn’t diagnose the right problem or reported a healthy engine despite noticeable issues.

These observations tell you that you need to have realistic expectations when you buy FIXD. The app may suggest the fix that actually works, or it may not provide any helpful information.

Pros and Cons

Pros

Quick diagnosis: We all want a quick diagnosis of what’s wrong with our car. FIXD does that, and it gives you the added benefit of listing symptoms and telling you how soon you should address the issue.

Repair estimates: FIXD removes the fear of unfair pricing. The device tells you the price you should expect to pay for repairs most often related to the engine code. You’re getting an objective quote because FIXD doesn’t benefit from your repair costs.

Easy to use: The entire set-up process takes around 90 seconds. You don’t need to be a mechanic or car expert to know how to use it.

Cons

Multiple issues could cause one code: While it’s nice to know the error code that’s producing your check engine light, your FIXD device isn’t going to tell you what to fix or how to fix it.

O.J. Lopez, owner of Chicago-area repair shop Fluid MotorUnion, points out that error code for a misfiring cylinder may be due to any number of issues: a loose timing chain, a camshaft error, bad spark plugs or a damaged ignition coil.

Your inclination might be to fix the cheapest part first—spark plugs—but if that isn’t the real issue, you’ve spent time and money without addressing the problem.

False Sense of Security

Much of our fear about engine errors is in the unknown. What’s causing the issue and how much will it cost to fix it? The information FIXD gives you alleviates some of that fear. However, you’re still left with an engine problem for which you have to find a solution.

And, if you don’t have the mechanical expertise to pinpoint the problem, the FIXD diagnosis won’t be much help.

“OBD devices tend to give consumers a false sense of security. They think having the device gives them some sort of inside information that only mechanics get,” Lopez said. “But the device only tells you what’s wrong, not how to fix the problem.”

Inaccurate Repair Estimates

Your FIXD’s repair estimates are going to be a rough estimate of a likely solution. However, car repairs can involve multiple factors. These factors could include extra repairs the app didn’t estimate.

Also, you may not always find a mechanic who will quote you a price that matches what FIXD predicted.

The Bottom Line

FIXD is a device that uses well-known technology to provide an answer for why your check engine light is on. The app furthers its usefulness by telling you how severe the problem is, common solutions and what a repair should cost.

Here are a few suggestions about who we think this app is good for and who may not like it:

Who It’s Good For

You’re an experienced DIY mechanic: The information the app gives you to diagnose what’s wrong and give you common fixes you may be able to do on your own. This process is an efficient way for you to find the real cause of your engine problems.

“These types of devices are more for your more knowledgeable DIY guys who want more information about the engine problem,” Lopez said. “I would view it as something to put in your bag of tricks.”

You want to protect yourself against dishonest mechanics: One of your fears may be that mechanics will try and charge you for problems that don’t exist or lie about what’s wrong with your car. Knowing your engine codes gives you the information you need to counteract suspicious repair costs your mechanic quotes you.

FIXD Premium gives you an additional layer of protection. Your access to their mechanic hotline and Identifix further increases your understanding of what’s wrong.

You want a simple explanation of what’s causing your check engine light: The FIXD app’s use easy-to-understand explanations of what’s going on with your care won’t make you feel stupid. Within seconds, you’ll know the problem and get recommendations for the most common fixes.

Who It’s Not Good For

You expect to get one solution for your car’s problem: You will be disappointed if you buy the FIXD so you can get a single solution for an engine problem.

Engine codes can indicate a variety of problems. Even seasoned mechanics sometimes have to refer to repair databases to understand what might cause a certain code, Lopez said.

You want an instruction manual for the needed repair: FIXD isn’t going to tell you how to fix the part that you need to replace. It will suggest easy fixes, but you’ll need to find an instruction video or manual that will walk you through the repair.


Read 90 FIXD Customer Reviews and Complaints

Write a Review
Average Customer Rating: 3.7
Rating Snapshot:
5 star: 56 4 star: 5 3 star: 2 2 star: 2 1 star:  25
Bottom Line: 69% would recommend it to a friend
Showing 1-11 of 90
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  • This company is actively collecting reviews from its customers. All reviews submitted are subject to moderation and approval to ensure they meet our Review Guidelines.
  • Can't use this

    Whenever I try to use this app, it wants me to register (again) or sign in. It will not remember me.

    This is just a tool, not the NSA, and we need an app that works when you need it to.

    Bottom Line: No, I would not recommend this to a friend


  • Don’t buy this

    My engine light is on in my Toyota Corolla, so I bought a device to find out why. The device told me that my engine light wasn’t on. So I returned it. They would not send me a label, and they did not give me a full refund. Don’t buy this product!

    Bottom Line: No, I would not recommend this to a friend


  • Don’t buy

    I ordered one for my son way before Christmas and never got it, even though I was told I would. And to this day I am still waiting for my refund. This company is more concerned about money than customer service. Once they have your money, they don’t care about you.

    A bunch of scammers. STAY AWAY! I would give zero stars if possible.

    Bottom Line: No, I would not recommend this to a friend


  • Do not buy

    I ordered two in the summer after I saw an ad on Facebook in the summer of 2017. I have yet to receive this product. They took my money and I never got it. This is a huge scam. I've sent two emails, and they have not gotten back to me. I am out almost $100 to this product. I've tried being nice. I don't like to report people without giving them time to make it right.

    Bottom Line: No, I would not recommend this to a friend


  • Nothing but a headache

    • By Michael Havas,
    • Wappingers Falls, NY,
    • Jan 21, 2018
    • Verified Reviewer

    Along with a bunch of other folks, I wasted a lot of time loading, downloading, and trying to get Bluetooth to read it. No luck. The blue indicator light was non-existing.

    I plugged my monitor reader in, and it worked perfectly. I wasted a lot of time on this item.

    Not worth the headache. Buy a real monitor for a fraction of the cost.

    Bottom Line: No, I would not recommend this to a friend


  • Not worth the cost

    • By Michael Brian,
    • Nashville, TN,
    • Jan 23, 2018
    • Verified Reviewer

    I ordered the product before researching other similar products on the market, most of which are less than half the cost, and provide much more information. After ordering, I was contacted promptly and told there would be a 15-day delay in getting it shipped due to popularity. Twenty days later, I contacted them to cancel the order, which had still not arrived, but miraculously, it had just then shipped.

    The unit will not provide diagnostic unless the check engine light is currently on (it was when I ordered, but not 23 days later.) The unit will also not provide an error code history. It was slow to boot up to the app and/or vehicle; don't know if this will be incurred the next time I hook it up or not.

    The maintenance reminders are virtually useless; you can get much more accurate information from your owner's manual. For instance, FIXD says to change my spark plugs every 30k miles. Really? Mine are platinum, and the owners manual calls for 90k mile replacement.

    Bottom line, save money and go with a product that provides more information.

    Bottom Line: No, I would not recommend this to a friend


  • Not recommended unless you like to be annoyed

    The sensor has to be unplugged and plugged back in ALL the time to get it to work. This is VERY annoying. I should have used the money I spent on this device and got a REAL code reader that works.

    Bottom Line: No, I would not recommend this to a friend


  • Rip off

    I paid for two at $88.00. It said they shipped and that it was delivered, but it never came, and they won't answer any of my emails.

    Total rip off. I have tried without any success to get them to reply. Not at all happy that they are allowed to rip people off without consequences.

    Bottom Line: No, I would not recommend this to a friend


  • This item is blatantly falsely advertised

    • By Tom,
    • Vermont,
    • Mar 26, 2018
    • Verified Reviewer

    I bought this as a Xmas gift. Brake lights came on, found out this piece of crap only works on check engine light, even though they are advertised as check engine as well as car health diagnostics. In other words, both, not one or the other. I do not recommend this item as it is clearly falsely advertised. The take away is, do not trust this or any other items advertised as “the answer to all your needs.”

    Bottom Line: No, I would not recommend this to a friend


  • Poor customer service - do not buy!

    • By Casey,
    • Florida,
    • Mar 30, 2018
    • Verified Reviewer

    I ordered this as a Christmas gift for my husband and dad. A week after I placed my order I was sent an email that my item was on a 16-day back order, so I wouldn't get it in time for Christmas. When I did get my order about a month and a half later, I put it away to use for another occasion. Well, I give it to my husband, but he already has something similar. So, I tried to return my unopened package, but they would not accept it because it was past the 30 days from my shipping date. So, they can give me my product well past 30 days from my order date, but they won't refund past 30 days? What a ridiculous policy, with young, inexperienced owners.

    Bottom Line: No, I would not recommend this to a friend


  • What a scam

    • By Gary Uhlman,
    • Laurel, MD,
    • Apr 7, 2018
    • Verified Reviewer

    I beta tested these devices through NAPA as a part of a pilot program. The owner (I don't know if I can mention names, so I won't), let's call him JG, sat in my office and admitted that the YouTube videos of the people who were saved from being ripped off by the evil mechanic because of his magical device were in fact actors!

    What? ACTORS! Yes my friends, the owner of this company is deceiving people in order to sell his product. Isn't that what he is accusing the mechanic of doing? Wow JG, way to scam people.

    Bottom Line: No, I would not recommend this to a friend


Showing 1-11 of 90

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