FixMeStick Reviews

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FixMeStick

Overall Rating

4.3

697 Customer Reviews

Summary

FixMeStick is a plug-and-play USB device that is intended to remove viruses from your computer and optimize it for speed. See How customers are reviewing this product.

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Customer Reviews

4.3 Stars out of 697 Reviews
5 Star:70% 4 Star:11% 3 Star:3% 2 Star:4% 1 Star:10%
84% Recommend This Product
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Posted on Oct 30, 2018

Make sure you get all the information prior to purchase

By Richard K., Sandy Hook, Manitoba, Canada, Verified Reviewer

I recently renewed my FixMeStick, but prior to renewing, I asked if I could use my current stick on my Mac. They assured me that they could convert my current stick to Mac. I renewed my stick and proceeded to use it on my PC first and then tried to use it on my Mac.

After several attempts without success, I got ahold of their support and was informed that this particular stick would only work with a PC. This was because I had used it on a PC first and now it wasn't able to be converted. So in order to use a FixMeStick on my Mac, I would have to purchase another stick.

Had I known this in the first place, I wouldn't have bothered to renew.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Oct 31, 2018

Hi Richard!

I'm sorry you had trouble with your FixMeStick. It's true that our FixMeSticks work on either PC or Mac, so you will not be able to use it on both computers. However, if you'd like to use your FixMeStick on your Mac from now on, we can convert your FixMeStick for you! Just contact our support at support@fixmestick.com and we'd be more than happy to help you!

Best,

Claire

Helpful Review? 1 Person Has Voted

Posted on Nov 1, 2018

Great tech support

By Marie T., Camden, SC, Verified Reviewer

I was having trouble with my FixMeStick. I sent an email for help as what to do. Ms. Richardson responded very quickly. She told me something to try. I tried and it didn't work on the first try. I sent her a reply that it didn't work. She responded again very quickly with something else to try. I am in my 70's so I am not very computer smart, but she stayed with me until we got things to work. I hope all of the support team is as helpful as Ms. Richardson was. Thanks in advance.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Nov 15, 2018

Didn't help at all

By Jeff W., New Braunfels, TX, Verified Reviewer

I was hoping for more speed at startup and programs running on my computer. After running FixMeStick as per instructions, I saw no change what so ever. This is a real disappointment!

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Nov 18, 2018

Hi Jeff,

Sorry to hear you are disappointed! It's possible the reason your computer slowdown is due to something other than virus issues. Please email us at support@fixmestick.com, an agent would be more than happy to work with you to get your computer running faster!

Best,

Claire

Helpful Review? 1 Person Has Voted

Posted on Nov 16, 2018

On my laptop - not what I had hoped for! On my PC, seems to run better.

By Janet C., San Antonio, TX, Verified Reviewer

Hard to give details...The laptop just has not been running well - it is slow (I defragged it and it was better), just takes forever to start up and get running!

I used the FixMeStick, came up with three viruses. I cleared them out but did not really see a change in how the laptop is running.

On my PC - it seems to be running better. Three viruses on this one too. So, it's all to "iffy" right now. I don't think I would recommend it at this time. It sure didn't seem to help the laptop.

I don't know why I was sent two. I would rather have paid for just one. I don't recall two being advertised on the HSN Show. I don't have six different items to use it on.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Nov 18, 2018

Hi Janet,

We are selling two FixMeSticks with three licenses on HSN right now! Please contact us at support@fixmestick.com, an agent would be happy to work with you to get your computer running properly!

Best,

Claire

Helpful Review? 1 Person Has Voted

Posted on Nov 16, 2018

Success

By William H., Childersburg, AL, Verified Reviewer

My laptop was extremely slow. The Stick was used and the speed increased to an unexpectedly high level. Excellent product! I will recommend this device to anyone having a like problem!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Nov 17, 2018

Rip off!

By Jim H., San Diego, CA, Verified Reviewer

They charged my credit card three times after the initial purchase. I never authorized any additional charges. I had to block them with a credit card company. DO NOT give these people your credit card number!

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Nov 18, 2018

Hi Jim,

Please contact us at support@fixmestick.com and we will look into this for you.

Best,

Claire

Helpful Review? 1 Person Has Voted

Posted on Nov 19, 2018

So far, not so good!

By Bob O., Sun City Center, FL, Verified Reviewer

After installing the FixMeStick and scanning my computer, it didn't find any viruses, and it said the overall health was good. Unfortunately, it must have messed up my virus protection program called Viper as now it has been turned off and I can't get it back up, so to say the least, I am not happy at all. I will try to reach the help/support group to see what is going on.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Nov 19, 2018

Hi Bob,

Sorry to hear you're not satisfied with the FixMeStick! It sounds like your computer was virus-free! For Vipre, please send us an email at support@fixmestick.com and we'd be more than happy to get that going for you again. I'll also let our engineers know that this happened so it doesn't happen again!

Best,

Claire

Helpful Review? 1 Person Has Voted

Posted on Nov 19, 2018

Not a big deal

By Brian G., Spiro, OK, Verified Reviewer

No real change in anything. The other program they recommended actually caused some grief...erased all the password cookies and keeps coming on to do a check. It is very distracting.

I would not recommend this product to another, considering I had a better experience with an off the shelf product.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Nov 19, 2018

Hi Brian,

Sorry to hear you did not love the FixMeStick. If you are having trouble with any of our partner products or with your computer after running FixMeStick, please send an email to support@fixmestick.com or reach out to the specific partner product's support to get that sorted out! We're more than happy to do whatever we can to make your experience the best possible.

Best,

Claire

Helpful Review? 1 Person Has Voted

Posted on Nov 20, 2018

A great product!

By Wilbur F., Indiana, Verified Reviewer

I had some problems booting up from the main router for internet connection, but that was a manufacturing error. I got it to work after reading the manual. The FixMeStick worked flawlessly and no ignoring popup while running. Great app.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Nov 23, 2018

Waste of money

By Chuck P., Illinois, Verified Reviewer

It did nothing to solve my problem. Waste of time and money. The customer service is non-existent. I cannot speak to a live person. They will not respond to emails. Still have spam interruptions when I attempt to get in my MSN Hotmail account. Also experiencing issues when I am on certain websites like Chicago Blackhawks NHL. Shame on this company. Should be called Fix Nothing Stick.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Nov 23, 2018

Hi Chuck,

I'm sorry to hear you are having problems and weren't able to get through to customer support! I've taken a preliminary look for your email, but was unable to find it. If you go to our website at www.fixmestick.com and click the chat button in the bottom-right, you will be able to chat with one of our agents! They will be more than happy to connect to your computer and resolve the issues you're having.

We look forward to hearing from you.

Best,

Claire

Helpful Review? 1 Person Has Voted

Posted on Nov 23, 2018

Sad customer service

By Rick F., British Columbia, Canada, Verified Reviewer

Tried this for my MacBook pro (& iMac). Didn't work initially and then took months to receive a replacement stick. That didn't work and then another replacement. Finally worked but with hours of online support.

Finally, they said they would extend my subscription period due to my many problems. Then my subscription expired on the original date anyway. When I asked them why via email, I received no answer.

Frustrating & disappointing. Maybe it works for PCs?

Waste of time and money.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Nov 23, 2018

Hi Rick,

Thank you for reaching out. This is exactly why we appreciate our customer reviews. We are extremely sorry for the poor handling of your case. This has been brought up to upper management and we will be using this as a learning opportunity for our team.

As for your subscription, I have given you another 6 months.

Please let us know via email if there's anything else we can do!

Best,

Claire

Helpful Review? 1 Person Has Voted

Posted on Nov 27, 2018

Is worth the money ONLY IF you know you have a virus or are prone to computer viruses

By John G., Milton, FL, Verified Reviewer

I received one of the FixMeStick from my friend who bought two of them. I think she was under the assumption that this would prevent viruses, as well as get rid of them if she ever had that problem. She just bought a new HP laptop and thought she would benefit from this product right away. I ran my FixMeStick on a 2-year-old HP computer that has been having problems. I have done everything possible, including hiring a local computer repair shop to see what they could do.

They said that I might have a virus. I also installed a paid for "Cleaner." After the FixMeStick was used, it took 4 and a 1/2 hours to scan and did not find any viruses. I don't really know what the value of this product is really. Kind of a bummer.

One last mention: The instructions are not an exact map to follow. I had to go online.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Nov 27, 2018

Hi John,

We're sorry to hear the FixMeStick was not what you or your friend were expecting. It certainly is a great tool for removing computer viruses from your computer! In fact, it's pretty much the same thing that most technicians at computer repair shops use! If you suspect you may have a virus on your computer that FixMeStick isn't detecting, please email us at support@fixmestick.com or go to our website www.fixmestick.com and chat with an agent. We'd be happy to take a look at your computer for you!

Looking forward to hearing from you.

Best,

Claire

Helpful Review? 1 Person Has Voted

Posted on Nov 29, 2018

This company tested me badly

By Kevin G., Shorewood, WI, Verified Reviewer

I bought two on HSN, each handling two computers. I gave one as a gift, kept the other for my two computers, a desktop, and a laptop. I never knew if it was working, takes forever to do the scan, like 8 hours. I go to plug it in and it says my subscription is for two computers, and they detect that I’m using it on a third computer, in violation of terms of service. After a number of frustrating calls, they agreed to expand my subscription to handle three computers. Now I have never used it on any other computer than the same two computers I got it for. I recently plugged it in for a scan, and it’s back to telling me I’ve exceeded the terms of use by using on three computers, apparently making it unusable on either computer, unless I but another subscription! What a surprise! These guys are thieves!

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Nov 30, 2018

Hi Kevin,

I apologize for the experience you've had. It is very strange that the FixMeStick is behaving in this way. If you could send us an email at support@fixmestick.com with the serial number of your FixMeStick, we can more easily look into this for you and resolve the issue.

We look forward to hearing from you.

Best,

Claire

Helpful Review? 1 Person Has Voted

Posted on Nov 30, 2018

FixMeStick

By Jane M., Kitimat, British Columbia, Canada, Verified Reviewer

Love this product. It was easy to use and really works. It only took a couple of hours to run and it found malware on my laptop. It was great to know that my laptop is now clean and safe.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Nov 30, 2018

Virus removal

By Paul W., Philadelphia, PA, Verified Reviewer

I ordered this after my bank account was hacked. The scan informed me I had three viruses my other checkers did not find. My laptop was also running slow. Cleaning the viruses made my system run faster. My laptop still has an issue with random reboots, which I thought was due to the viruses. I was hoping this would fix any registry issues, but I don’t think this product does this.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Dec 1, 2018

Waste of money

By Michael B., McAllen, TX, Verified Reviewer

I bought it and had problems on my computer. It would not boot up past the boot screen. I chatted with Customer Service for a long time and it was to no avail. They had me trying things I had already tried. I finally gave up after it screwed up my computer and submitted for my money back.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Dec 4, 2018

Hi Michael,

I'm sorry to hear the FixMeStick was not helpful for you. While the FixMeStick is excellent at removing viruses, if viruses are not the problem, it cannot repair an already-broken computer.

Please let us know if there's anything else we can help with!

Best,

Claire

Helpful Review? 1 Person Has Voted

Posted on Dec 2, 2018

Not really happy

By David H., Severna Park, MD, Verified Reviewer

After the FixMeStick took an awful amount of time to scan my one computer, it only found one software it considered bad, and it was my PC Matic antivirus software, which it insisted on deleting. I guess my current software is good enough!

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Dec 4, 2018

Hi David,

Sorry to hear you're not happy with the FixMeStick. Are you still concerned about virus-related issues on your computer? It's possible your computer was otherwise clean. If you are still concerned about an undetected virus, please send us an email at support@fixmestick.com and we'd be more than happy to remotely connect to your computer and take a look!

Best,

Claire

Helpful Review? 1 Person Has Voted

Posted on Dec 3, 2018

Don't believe the hype...

By Michael S., New York, Verified Reviewer

This thing does not work. I tried it on two different computers and it failed to do anything but waste my time. I'll be returning this ASAP.

System #1 failed numerous time to even load. I followed instructions to load manually and after several attempts and several more reboots, it finally loaded 1 hour and a half later. It listed some files but would not remove them. I tried to run it again but it would not start.

System #2, after a 1/2 hour and 6 attempts it ran, then went into an unending search for something, which it never found, so I had to shut it down after 4 hours. I tried it again, then the same thing happened.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Dec 4, 2018

Hi Michael,

Thanks for your review! I'm sorry to hear you've been unsuccessful with the FixMeStick. I would love to offer some help as I'm confident we can get the FixMeStick working properly on both of your computers. Please send us an email at support@fixmestick.com and we'd be more than happy to work with you.

Looking forward to your email.

Best,

Claire

Helpful Review? 1 Person Has Voted

Posted on Dec 4, 2018

Misleading name

By Julian M., Florida, Verified Reviewer

This device might be a good virus protection item, but it is not a "fix it" stick. Unfortunately, I must have been half asleep when I purchased this online. I thought this would have more operational fixes than just a virus scanner.

The name is too grandiose for what it does. If you already have a functional virus scanner, this will not improve much on the situation.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Dec 6, 2018

Hi Julian,

You are correct that the FixMeStick is for removing viruses on your computer. However, it is much more effective than the average virus-scanner. Regular antivirus and virus scanners work while your operating system is working, which also means viruses are active and can hide from them easily. FixMeStick works behind-the-scenes, on its own operating system so it's able to detect and remove viruses that conventional antivirus software can't even detect.

Let us know at support@fixmestick.com if you ever need any assistance with your FixMeStick!

Best,

Claire

Helpful Review? 1 Person Has Voted

Posted on Dec 5, 2018

Initially great...then worrisome

By Paul B., Michigan, Verified Reviewer

Firstly - I have the FixMeStick Plus Lifetime Usage for six PC's from HSN. So why do I keep getting emails to sign up for my second year and all the other ad come-ons? Quite annoying.

The first usage was flawless and mostly automatic. Removed several trojans, etc.

Second usage (two weeks later), same computer, same thumb drive, the computer didn't recognize FixMeStick. Then endless poorly written or non-existent instructions on what to do. Black screens, command prompts that gave no direction, etc. etc.

I finally got lucky after the third reboot and the darn thing scanned again and found one virus or malware or whatever.

If my third try is anything like the second one...then my rating will be ZERO and I will tell as many people as possible of the nightmares...I will also return to HSN.

So let's hope the third time works...and it's as easy as they CLAIM it is in advertisments.

Undecided...and not hopeful.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Dec 6, 2018

Hi Paul,

Thank you for your review. Sorry to hear the second time you used your FixMeStick wasn't as simple as the first! If you ever have any issues with getting your FixMeStick to work, don't hesitate to call us at the number provided on your package, or send us an email at support@fixmestick.com. Further, I have opted you out of receiving emails. Let us know if you'd like us to change that in the future.

Best,

Claire

Helpful Review? 1 Person Has Voted

Posted on Dec 12, 2018

Not impressed

By Debra E., New York, Verified Reviewer

I followed all directions and was notified scan and virus removal was complete. But I still have many problems with all sorts of "stuff" getting in the way, especially during boot up, which takes up to 20 minutes! Also, after the scan, I no longer have access to programs such as MS Access and others.

Needless to say, I'm returning the item.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Dec 13, 2018

Hi Debra,

Thanks for your review! I'm sorry to hear you aren't impressed with the FixMeStick. While it is super effective at removing viruses, it's possible it may have missed something or the problems you're having with your computer are not virus related! Please send us an email at support@fixmestick.com or chat with an agent directly on our website www.fixmestick.com, and we'd be more than happy to see what's going on and get your computer working properly!

Looking forward to hearing from you.

Best,

Claire

Helpful Review? 1 Person Has Voted

Posted on Dec 15, 2018

Not worth it

By Brian W., Alberta, Canada, Verified Reviewer

None, and I mean NONE of the instructions were correct, nor did they work on my ASUS. I wound up having to go into the BIOS and change the method of booting, but I wound up changing so many factors that I had to take notes so I can reset after I got the thing to actually run.

And when it finished the scan, it was SUPPOSED to "clean" my computer. It neither did nor did it offer to do so. Instructions clearly indicate that it will.

Keep your money, take your system into a reputable computer tech.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Dec 17, 2018

Hi Brian,

I'm sorry you had trouble with the FixMeStick. I can assure you that once the scan is complete, it will alert you to any viruses and instruct you to clean them. If you're concerned you may still have viruses on your computer, please send us an email at support@fixmestick.com and we'd be more than happy to take a look for you.

Best,

Claire

Helpful Review? 1 Person Has Voted

Posted on Dec 16, 2018

Not worth the money

By Ken S., Grand Prairie, TX, Verified Reviewer

I ordered the Stick from HSN. I ran FixMeStick when it arrived. The run took almost 1.5 hours on a high-speed gaming computer that contained no gaming software files. It came back with two minor errors. I then ran Malwarebytes free version and it found one major problem that FixMeStick missed and it took less than 10 minutes to find it. For this reason, I am returning my FixMeStick to HSN for a refund. After 1.5 hours it did not detect a major problem that a free software found in less than 10 minutes. This is not all it is stated to be.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Dec 17, 2018

Hi Ken,

I'm sorry to hear the FixMeStick missed a virus on your computer! If you can recall what the threat was that Malwarebytes found that we did not, please report it to support@fixmestick.com. We're always on the hunt for ways to improve the product! Further, if you're worried the FixMeStick may have missed anything, please email us at the same email and we'd be happy to remotely connect to take a look.

Best,

Claire

Helpful Review? 1 Person Has Voted

Posted on Dec 18, 2018

Ordering a FixMeStick was the best move I've made in a long time

By Robert N., Harrisburg, PA, Verified Reviewer

I got my computer back after four days of not knowing what to do. As soon as I received my FixMeStick in the mail from Amazon, I was on the road to being back on track. And I mean back big time. The FixMeStick not only fixed my frozen computer, it now runs just like when I bought it new seven months ago. I'm just so totally elated that at so little cost I was able to have my computer back without having to take it to the shop or worse wrangling with the manufacturer to get a new one under its warranty. Thanks FixMeStick, I have been brought back to life.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Dec 18, 2018

FixMeStick

By Jim F., Winnipeg, Manitoba, Canada, Verified Reviewer

Easy to use and happy with results. I am not computer literate, but it was easy for me to set up and run a scan. I would recommend to anyone.

FixMeStick personnel were quick to follow up on my first scan and inquire if I had any issues with FixMeStick. I didn’t.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Dec 20, 2018

FixMeStick

By Jim H., Frankfort, IN, Verified Reviewer

Hi, I was having PC problems with virus and malware problems. I call a friend to tell her my computer is screwing up and everything was crashing. I first had Chrome from Google, it was infected, then I went to Explorer, both crashed. My friend said "I got you a FixMeStick for Christmas, I'll give it to you early so you can use it and see what happens." The only problem I had was it stayed on the "checking your internet connection" for about 6 hours. I read it and it said I could continue without being online. After I skipped that, it took about three hours, but after it was done running, I removed the stick and my PC has never run and operated so smooth and fast before. It really really worked. GREAT JOB, thanks!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Dec 20, 2018

Not worth it!

By Anthony G., Lincoln Park, NJ, Verified Reviewer

It worked okay on my Windows 8 system, but on my XP System, I cannot start the computer. It took around 6 hours to clean the Windows 8 computer, but on the XP, after a few seconds, the screen went black with a flashing line in the upper left corner.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Jan 2, 2019

Hi Anthony,

Thanks for reaching out. The FixMeStick sometimes requires different booting methods on different computers. If you're getting a flasher in the top left corner, you will likely be required to start the FixMeStick using Failsafe 2. This will be completing option B on your instructions insert, or here: https://support.fixmestick.com/hc/en-us/articles/200196766-How-to-Start-the-FixMeStick-From-the-BIOS-Boot-Menu. If you have any further questions, please contact us at support@fixmestick.com.

Best,

Claire

Helpful Review? 1 Person Has Voted
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