About FixMeStick

By Derek Lakin
HighYa Staff Updated on: Feb 27, 2018

The FixMeStick is a bootable USB device that can quickly scan your computer, identify any viruses or malware, and then effectively remove them. Despite its power, it‘s simple for any user to install, ready to go right out of the box, and works over four steps:

  1. Plug it into any USB port.
  2. FixMeStick will reboot your computer and scan it for viruses using three of the best anti-virus engines in the world.
  3. The software will then automatically connect to your Wi-Fi network, download information about all the latest threats, report back anything it finds, and automatically remove them (the entire process might take anywhere between 30 minutes and a couple of hours).
  4. Unplug FixMeStick from the USB port and you’re good to go!

Compared to other anti-virus solutions, FixMeStick contains its own Linux-based operating system and works while your computer’s sleeping, so viruses already on your PC can’t actively hide their presence or resist their removal, since they’re not actively running.

You’ve got to admit that FixMeStick sounds appealing, especially if you’re not exactly a computer whiz. But there are a lot of scams in this industry, so is FixMeStick among them, or is it the real deal?

Let’s answer all your most important questions by starting with some background information.

Antivirus Basics

We wrote an in-depth guide titled How To Get Free Anti-Virus Software & Surf Smarter, that we’d recommend reading when you have a few moments. If you’re pressed for time, though, Wikipedia provides a concise definition of a computer virus:

“A computer virus is a malware program that, when executed, replicates by inserting copies of itself (possibly modified) into other computer programs, data files, or the boot sector of the hard drive; when this replication succeeds, the affected areas are then said to be "infected”. Viruses often perform some type of harmful activity on infected hosts, such as stealing hard disk space or CPU time, accessing private information, corrupting data, displaying political or humorous messages on the user's screen, spamming their contacts, logging their keystrokes, or even rendering the computer useless.”

In layman’s terms, once your computer is infected by malicious software, it could run poorly and even hand your personal and financial information over to would-be scammers. But how can antivirus software help protect against viruses, and how does FixMeStick set itself apart from the competition?

How Anti-Virus Software Works: FixMeStick vs. the Competition

How Do Most Anti-Virus Software Works? Just like any other type of computer program, each piece of anti-virus software will work a little differently and implement a variety of features.

But according to How To Geek, in general, anti-virus software runs in the background (you’re usually not aware that it’s doing its thing) and scans every file you open. When you do this, it quickly compares the program to “known viruses, worms, and other types of malware,” and then alerts you as soon as a threat is detected.

In addition to comparing files individually, most anti-virus software can also perform full-system scans in order to detect threats that might otherwise remain for months (or even years, if it’s a program you rarely use).

Is FixMeStick Different?

Comparatively, the company advertises there are a couple of key distinctions with FixMeStick:

First, it leverages the power of 10 different antivirus programs at once: it’s built upon three leading antivirus programs (McAfee, Avira, and Sophos), and accesses seven other online programs when in use, to provide “the broadest and fastest response to the latest threats.”

Second, FixMeStick is a plug-in USB device that scans your computer before it boots, and before the infections start running, which they emphasize is the best approach, and one that the U.S. Computer Emergency Readiness Team recommends. Here’s another concise summary provided by Wikipedia:

“The best and most reliable method for operating-system-level rootkit detection is to shut down the computer suspected of infection, and then to check its storage by booting from an alternative trusted medium (e.g. a "rescue" CD-ROM or USB flash drive).[70] The technique is effective because a rootkit cannot actively hide its presence if it is not running.”

While we didn’t test any of these devices ourselves, the website reports that FixMeStick’s Pro version “connects to the McAfee GTI and OPSWAT Metadefender file reputation servers to achieve up-to-the-second threat detection.”

FixMeStick Spec SheetFixMeStick contains multiple scanners on the stick, and use more scanners in the cloud, which can help identify threats in advance. Credit: FixMeStick Technologies Inc

Is FixMeStick Just Another Registry Cleaner?

Whether you’ve been exploring different anti-virus solutions for a while, or just started researching all your options a couple weeks ago, you’ve probably encountered at least one scam disguised as a registry cleaner, which just ends up making your PC’s performance worse—or that installs more viruses and malware. In our opinion, TurboYourPC is a prime example of this.

However, FixMeStick is not a registry cleaner—and we definitely don’t think it’s a scam. Why? Let’s take a look at a sampling of industry and customer feedback.

Online Customer Reviews For FixMeStick

FixMeStick has thousands of professional and customer reviews available online, most of which appear to be positive.

For example, PC Mag gave FixMeStick a four-star (excellent) rating, and liked that the device is bootable, easy to use, features three different scanning engines, and gives you the ability to undo in case you run into any problems.

On Amazon, FixMeStick had more than 1,800 reviews customer reviews and a 3.7-star average rating. There, customers liked that it was easy to use, provided effective results, and that the product is backed up by great support. On the other hand, some found that FixMeStick didn’t work properly (whether it didn’t identify known viruses or malware, and/or didn’t effectively remove them), and didn’t improve PC performance.

FixMeStick also received high ratings on HSN.com (341 reviews, 4.3-star rating) and Walmart.com (139 reviews, 3.7-star rating), with many of the same compliments and complaints noted on Amazon.

The anti-virus software is manufactured by FixMeStick Technologies based out of Montreal, QC.

How much will FixMeStick’s software cost you?

How Much Does FixMeStick Cost & Where Can You Buy It?

FixMeStick is available in three different options:

  • A 30-day trial for $9.95 plus S&H, which allows you to install the software on up to three computers. Then, once 30 days have passed, you’ll be billed the remaining $44.99 for a 1-year subscription.
  • One- year subscription for $59.99.
  • FixMeStick PRO, which allows you to install the software on as many computers as you like, for $299.99 per year.

Note: FixMeStick can also be found at a wide variety third-party retailers, such as Amazon, Walmart, Best Buy, Office Depot, HSN.com, and Fry’s Electronics. To find one near you, visit the company’s Store Locator page.

If purchased directly through the company, FixMeStick comes with a 45-day refund policy. And you don’t even have to ship it back to the company. You’ll also receive a virus removal guarantee, which states: “If your FixMeStick didn't remove your virus, let us know and we'll remove it manually for free.”

If needed, FixMeStick also comes with unlimited free email, phone, and chat support, which you can initiate by contacting customer service at support@fixmestick.com, or calling 888-530-6125.

We’ve covered a whole lot of ground already, so let’s go ahead and wrap things up.

Is FixMeStick a Good Anti-Virus Solution?

Remember the anti-virus article we mentioned at the beginning? Comparing FixMeStick to any of the free programs we discussed in it isn’t really fair. Why?

Because FixMeStick is intended to work in tandem with them—or any other anti-virus program. Kind of like of like how a hammer and a nail are two separate things, but generally work better when used together.

So, if you haven’t already, we’d recommend reading through the article and starting with some quality anti-virus software. However, if you are having a hard time cleaning an infected PC, based on their competitive pricing, length of time in business, ease of use and mostly positive online customer—and professional—feedback, you might consider adding the FixMeStick to your arsenal.

But keep in mind that if you’re technically-minded, you can download each of the anti-virus programs the include yourself, create your own bootable device (this is actually the case with most anti-virus vendors) for free, and accomplish much of the same thing.

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202 Consumer Reviews for FixMeStick

Average Consumer Rating: 3.9
Rating Snapshot:
5 star: 124 4 star: 21 3 star: 5 2 star: 14 1 star:  38
Bottom Line: 73% would recommend it to a friend
Showing 1-11 of 202
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  • Editor’s Note: It is our understanding that this company has been asking its customers to leave feedback on HighYa. We assure you that each of these reviews has still been subjected to the same verification & vetting process that all submitted reviews go through. Learn More Here
  • On the edge of my seat!

    • Clearwater, FL,
    • Jan 17, 2019
    • Verified Reviewer

    I'm so happy I got the FixMeStick as I'm a little more older but know how to pretty much keep up with the fast new technologies, but if you ever have problems, you need FixMeStick! My one flat screen is older, but FixMeStick went right in and cleaned it better than any services I've tried, and it's so expensive, and they don't mind taking your hard earned money. So if you want it done right, don't hesitate, get it, you won't be disappointed. I can't thank you enough as my devices were totally messed up when I went through being robbed, so you'll see how it will save you. Thank you kindly.

    Bottom Line: Yes, I would recommend this to a friend

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  • Still going

    • Colorado,
    • Jan 17, 2019
    • Verified Reviewer

    Initially, I had trouble getting it started. My high schooler got it going Friday and it's still going. It has never been cleaned, and I'm almost afraid of what's on it!

    So I honestly can't give an accurate review as I haven't been able to access my computer yet. But it seems to be working. I'm very excited to be able to use the FixMeStick from home. Not in our budget to take the computer for repairs. I hope this helps someone!

    Bottom Line: Yes, I would recommend this to a friend

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  • Prompt, courteous service

    • West Newfield, ME,
    • Jan 16, 2019
    • Verified Reviewer

    Although I did have to try starting the FixMeStick a few times before it worked, it did work properly and removed a virus on my computer. I received prompt delivery and received prompt and courteous assistance from FixMeStick when I asked for help.

    Bottom Line: Yes, I would recommend this to a friend

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  • Refund

    • Edmonton, Alberta, Canada,
    • Jan 16, 2019
    • Verified Reviewer

    After being billed for an automatic yearly renewal for my FixMeStick, which I declined, and when I contacted the support section I received an immediate rebate back to my credit card. I was pleased with the prompt service for my refund; this practice is rare when dealing with such issues online if the proper department is even available to address refunds.

    Bottom Line: Yes, I would recommend this to a friend

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  • Finally got to use it.

    • Jan 16, 2019
    • Verified Reviewer

    I've had my FixMeStick since it came out, my computer was already acting crazy. I was ready to discard it in the garbage because I had purchased a new computer. So before throwing the computer away, I plugged it in one more time. The computer came on and cut off. So I took the battery off and it came on and stayed on. So I finally got a chance to install FixMeStick and it removed 31 viruses and it's working fine now. Thanks to FixMeStick.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    FixMeStick

    • Ontario, Canada,
    • Jan 16, 2019
    • Verified Reviewer

    Hello Guys and Gals, I have installed my FixMeStick. It only took four and a half hours to complete its task. It found several viruses and removed them. I have an old Lenovo computer. It is slow. I had expected the speed to improve after the treatment. However, that is not to be. It is as slow as it ever was. So I have concluded that although the FixMeStick did its job, my computer is still a pile of crap.

    I thank you for the effort and am sure it will work wonders on a new computer, once I can afford one.

    Bottom Line: Yes, I would recommend this to a friend

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  • Good product for removal of files

    • Las Vegas, NV,
    • Jan 16, 2019
    • Verified Reviewer

    I got the product about a week ago and I have used it twice. The first time, it removed four files that were slowing my computer down. I immediately saw improvement in the glitches in my accessories as well.

    The second time it found no issues.

    The process takes a while as the product goes through each of your files and process that are assigned to your computer and then gives you the results.

    I found it an easy process for my needs and will use it throughout the year to get the computer operational and at top speed! FixMeStick is a great a product.

    Bottom Line: Yes, I would recommend this to a friend

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  • Sustained persistence

    • Cincinnati, OH,
    • Jan 16, 2019
    • Verified Reviewer

    I was very pleased with the FixMeStick device, which I did employ for use on my laptop. Very easy and effective. I wanted to add that although another issue on my home PC could not be resolved, Marco Bertoli never gave up on supplying multiple options to help me. This diligence and dedication to customer service speaks volumes to me about this person and the company behind him. Thank you for an exceptional product and for your focus on service to your customers!

    Bottom Line: Yes, I would recommend this to a friend

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  • Good product

    • Sudbury, Ontario, Canada,
    • Jan 16, 2019
    • Verified Reviewer

    I am not very tech savvy. But by following the instructions that came with it, I managed to get it to work quite quickly. It didn’t take as long as it said to do the scan. I purchased mine from the shopping channel and the price was excellent. I would definitely recommend to others.

    Bottom Line: Yes, I would recommend this to a friend

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  • General inquiry

    • Ontario, Canada,
    • Jan 15, 2019
    • Verified Reviewer

    Great product. I will not hesitate to continue to use this product in the future. When I needed a general inquiry resolved I was pleased by their prompt attention. It gives me peace of mind knowing it will clean up any viruses, etc.

    Bottom Line: Yes, I would recommend this to a friend

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  • Remove Bing from Google

    • Corona, CA,
    • Jan 15, 2019
    • Verified Reviewer

    Although some computers today use Windows 10 and have a certain defalt browser for Windows 10. Some people would rather use Firefox, Explore, Google, etc., in place or along with that default browser. However, these people experience attacks on their preferred browser engine by the default browser or an affiliate of the default. Example, Microsoft Edge with Bing. You click on your preferred browser, as you've done several times before without problems, until one day the installed default shows up in place of your browser. I'm not computer savvy to resolve the problem after several failures. I turned to FixMeStick who helped navigate my resolution. Computer default is set up, you have to tell it "You got someone else."

    Bottom Line: Yes, I would recommend this to a friend

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