About FixMeStick

By Derek Lakin
HighYa Staff Updated on: Feb 27, 2018

The FixMeStick is a bootable USB device that can quickly scan your computer, identify any viruses or malware, and then effectively remove them. Despite its power, it‘s simple for any user to install, ready to go right out of the box, and works over four steps:

  1. Plug it into any USB port.
  2. FixMeStick will reboot your computer and scan it for viruses using three of the best anti-virus engines in the world.
  3. The software will then automatically connect to your Wi-Fi network, download information about all the latest threats, report back anything it finds, and automatically remove them (the entire process might take anywhere between 30 minutes and a couple of hours).
  4. Unplug FixMeStick from the USB port and you’re good to go!

Compared to other anti-virus solutions, FixMeStick contains its own Linux-based operating system and works while your computer’s sleeping, so viruses already on your PC can’t actively hide their presence or resist their removal, since they’re not actively running.

You’ve got to admit that FixMeStick sounds appealing, especially if you’re not exactly a computer whiz. But there are a lot of scams in this industry, so is FixMeStick among them, or is it the real deal?

Let’s answer all your most important questions by starting with some background information.

Antivirus Basics

We wrote an in-depth guide titled How To Get Free Anti-Virus Software & Surf Smarter, that we’d recommend reading when you have a few moments. If you’re pressed for time, though, Wikipedia provides a concise definition of a computer virus:

“A computer virus is a malware program that, when executed, replicates by inserting copies of itself (possibly modified) into other computer programs, data files, or the boot sector of the hard drive; when this replication succeeds, the affected areas are then said to be "infected”. Viruses often perform some type of harmful activity on infected hosts, such as stealing hard disk space or CPU time, accessing private information, corrupting data, displaying political or humorous messages on the user's screen, spamming their contacts, logging their keystrokes, or even rendering the computer useless.”

In layman’s terms, once your computer is infected by malicious software, it could run poorly and even hand your personal and financial information over to would-be scammers. But how can antivirus software help protect against viruses, and how does FixMeStick set itself apart from the competition?

How Anti-Virus Software Works: FixMeStick vs. the Competition

How Do Most Anti-Virus Software Works? Just like any other type of computer program, each piece of anti-virus software will work a little differently and implement a variety of features.

But according to How To Geek, in general, anti-virus software runs in the background (you’re usually not aware that it’s doing its thing) and scans every file you open. When you do this, it quickly compares the program to “known viruses, worms, and other types of malware,” and then alerts you as soon as a threat is detected.

In addition to comparing files individually, most anti-virus software can also perform full-system scans in order to detect threats that might otherwise remain for months (or even years, if it’s a program you rarely use).

Is FixMeStick Different?

Comparatively, the company advertises there are a couple of key distinctions with FixMeStick:

First, it leverages the power of 10 different antivirus programs at once: it’s built upon three leading antivirus programs (McAfee, Avira, and Sophos), and accesses seven other online programs when in use, to provide “the broadest and fastest response to the latest threats.”

Second, FixMeStick is a plug-in USB device that scans your computer before it boots, and before the infections start running, which they emphasize is the best approach, and one that the U.S. Computer Emergency Readiness Team recommends. Here’s another concise summary provided by Wikipedia:

“The best and most reliable method for operating-system-level rootkit detection is to shut down the computer suspected of infection, and then to check its storage by booting from an alternative trusted medium (e.g. a "rescue" CD-ROM or USB flash drive).[70] The technique is effective because a rootkit cannot actively hide its presence if it is not running.”

While we didn’t test any of these devices ourselves, the website reports that FixMeStick’s Pro version “connects to the McAfee GTI and OPSWAT Metadefender file reputation servers to achieve up-to-the-second threat detection.”

FixMeStick Spec SheetFixMeStick contains multiple scanners on the stick, and use more scanners in the cloud, which can help identify threats in advance. Credit: FixMeStick Technologies Inc

Is FixMeStick Just Another Registry Cleaner?

Whether you’ve been exploring different anti-virus solutions for a while, or just started researching all your options a couple weeks ago, you’ve probably encountered at least one scam disguised as a registry cleaner, which just ends up making your PC’s performance worse—or that installs more viruses and malware. In our opinion, TurboYourPC is a prime example of this.

However, FixMeStick is not a registry cleaner—and we definitely don’t think it’s a scam. Why? Let’s take a look at a sampling of industry and customer feedback.

Online Customer Reviews For FixMeStick

FixMeStick has thousands of professional and customer reviews available online, most of which appear to be positive.

For example, PC Mag gave FixMeStick a four-star (excellent) rating, and liked that the device is bootable, easy to use, features three different scanning engines, and gives you the ability to undo in case you run into any problems.

On Amazon, FixMeStick had more than 1,800 reviews customer reviews and a 3.7-star average rating. There, customers liked that it was easy to use, provided effective results, and that the product is backed up by great support. On the other hand, some found that FixMeStick didn’t work properly (whether it didn’t identify known viruses or malware, and/or didn’t effectively remove them), and didn’t improve PC performance.

FixMeStick also received high ratings on HSN.com (341 reviews, 4.3-star rating) and Walmart.com (139 reviews, 3.7-star rating), with many of the same compliments and complaints noted on Amazon.

The anti-virus software is manufactured by FixMeStick Technologies based out of Montreal, QC.

How much will FixMeStick’s software cost you?

How Much Does FixMeStick Cost & Where Can You Buy It?

FixMeStick is available in three different options:

  • A 30-day trial for $9.95 plus S&H, which allows you to install the software on up to three computers. Then, once 30 days have passed, you’ll be billed the remaining $44.99 for a 1-year subscription.
  • One- year subscription for $59.99.
  • FixMeStick PRO, which allows you to install the software on as many computers as you like, for $299.99 per year.

Note: FixMeStick can also be found at a wide variety third-party retailers, such as Amazon, Walmart, Best Buy, Office Depot, HSN.com, and Fry’s Electronics. To find one near you, visit the company’s Store Locator page.

If purchased directly through the company, FixMeStick comes with a 45-day refund policy. And you don’t even have to ship it back to the company. You’ll also receive a virus removal guarantee, which states: “If your FixMeStick didn't remove your virus, let us know and we'll remove it manually for free.”

If needed, FixMeStick also comes with unlimited free email, phone, and chat support, which you can initiate by contacting customer service at support@fixmestick.com, or calling 888-530-6125.

We’ve covered a whole lot of ground already, so let’s go ahead and wrap things up.

Is FixMeStick a Good Anti-Virus Solution?

Remember the anti-virus article we mentioned at the beginning? Comparing FixMeStick to any of the free programs we discussed in it isn’t really fair. Why?

Because FixMeStick is intended to work in tandem with them—or any other anti-virus program. Kind of like of like how a hammer and a nail are two separate things, but generally work better when used together.

So, if you haven’t already, we’d recommend reading through the article and starting with some quality anti-virus software. However, if you are having a hard time cleaning an infected PC, based on their competitive pricing, length of time in business, ease of use and mostly positive online customer—and professional—feedback, you might consider adding the FixMeStick to your arsenal.

But keep in mind that if you’re technically-minded, you can download each of the anti-virus programs the include yourself, create your own bootable device (this is actually the case with most anti-virus vendors) for free, and accomplish much of the same thing.

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333 Consumer Reviews for FixMeStick

Average Consumer Rating: 4.0
Rating Snapshot:
5 star: 210 4 star: 41 3 star: 13 2 star: 21 1 star:  48
Bottom Line: 78% would recommend it to a friend
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  • Editor’s Note: It is our understanding that this company has been asking its customers to leave feedback on HighYa. We assure you that each of these reviews has still been subjected to the same verification & vetting process that all submitted reviews go through. Learn More Here
  • FANTASTIC!

    • California,
    • Mar 19, 2019
    • Verified Reviewer

    I purchased the FixMeStick back in 2015. I really didn't know if I'd ever use it, but at least I'd have it, should by some chance I might find my computer with a virus. Then in 2019, my computer was acting all weird and navigating was almost impossible. I considered calling my "computer guru" son-in-law who is an IT specialist for Microsoft here in California. But I remembered the FixMeStick, and figured I'd try that first. I inserted the thumb drive and let it run...ALL NIGHT! 7 HOURS later, it was done. The report stated it found two serious viruses and cleaned them out! The computer is like NEW now and it's 10 years old! Thank you FixMeStick! Well worth the investment!

    Bottom Line: Yes, I would recommend this to a friend

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  • Computer cleaner

    • Ireland,
    • Mar 19, 2019
    • Verified Reviewer

    I will always recommend FixMeStick to anyone who wants to hear, their operation and service are excellent, AND I AM VERY GLAD THAT I PURCHASED THEIR PRODUCT. To anyone who is thinking of purchasing, DO IT, you cannot go wrong.

    Bottom Line: Yes, I would recommend this to a friend

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  • Great

    • Augusta, WV,
    • Mar 18, 2019
    • Verified Reviewer

    I am very satisfied with the way FixMeStick handled everything. They made me a good deal so I could renew usage of FixMe Stick. They were very nice and friendly, they bent over backwards to help me to renew my subscriptions, and I am thankful.

    Bottom Line: Yes, I would recommend this to a friend

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  • Not happy with FixMeStick service

    • Wharton, NJ,
    • Mar 17, 2019
    • Verified Reviewer

    My FixMeStick was not working, I emailed tech support, was on the computer for over 3 hours troubleshooting the problem with no success. I asked with all the trouble trying to get my FixMeStick reloaded and into your system so that I can use it, why not send me a replacement and I will return my defective one. It was like I asked to get into Fort Knox, we can't do that, and on and on. Anyway, they said that they would find out why I was having a problem and would call me at 1300 hours on Saturday afternoon. Well, here it is, Monday afternoon, and I have not heard from FixMeStick.

    Bottom Line: No, I would not recommend this to a friend

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  • Good product

    • North Bay, Ontario, Canada,
    • Mar 16, 2019
    • Verified Reviewer

    Easy to use. My daughter's PC was giving her problems. When watching videos (Netflix or YouTube), the video feed would go black with only the audio playing. She had to play with the mouse all the time to keep the video on the screen. I ran the FixMeStick and voila, malware found and removed, no more problem.

    Bottom Line: Yes, I would recommend this to a friend

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  • I was doubtful

    • Aurora, IL,
    • Mar 16, 2019
    • Verified Reviewer

    This was not the first time I considered purchasing the FixMeStick. I finally caved in and purchased it. They were right; it took about 3-hours for my first scan. Boy was I surprised. My system ran faster. It booted faster. I can switch from one website to another quickly. So far I don't get the annoying pop-ups. I am still in disbelief that this program fixed my computer problems. I am convinced the FixMeStick works just like they advertise. I recommend this to everyone. Even if your system is running fast for now. We are all bound to catch a virus or something. This will fix it the next time you run the program. I plan to run mine on a monthly basis. The stick is easy to use. I have a PC and run Windows 10.

    Bottom Line: Yes, I would recommend this to a friend

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  • Worked great but still have pop-ups

    • Edmonton, Alberta, Canada,
    • Mar 16, 2019
    • Verified Reviewer

    Really liked this FixMeStick. But I’m getting pop-ups for antivirus. A fast and efficient way to clean up my computer

    Would recommend it. Very easy to use, great for the not so experienced computer users.

    Bottom Line: Yes, I would recommend this to a friend

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  • Not what I was looking for.

    • Ontario, Canada,
    • Mar 16, 2019
    • Verified Reviewer

    I found the FixMeStick inconvenient in that the stick is hard to keep track of. When you have a virus scanner in your computer you can run it as often as you want. Also, after using the FixMeStick my WiFi was gone. After contacting the company about it, they were great and took care of it right away. But I didn’t like that they can remotely use my laptop and make changes. I didn’t like that. This never should have happened in the first place. I ended up canceling my subscription and will be purchasing a different virus scanner.

    Bottom Line: No, I would not recommend this to a friend

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  • FixMeStick - outstanding

    • Bluffton, SC,
    • Mar 15, 2019
    • Verified Reviewer

    I ordered FixMeStick from HSN. When it came, I followed the directions that came with it. It was so easy to complete the task. My computer had twenty-five viruses on it. All were detected and removed! My computer is now running so much better and faster! Thank you FixMeStick.

    Bottom Line: Yes, I would recommend this to a friend

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  • Product renewed

    • Ottawa, Ontario, Canada,
    • Mar 15, 2019
    • Verified Reviewer

    So happy my FixMeStick was automatically renewed for another year. Best antivirus ever, in my opinion! Would recommend to anyone (and have). I can even use it on another computer to help others. I especially like the fact that it is an external device, and doesn't interfere with other programs.

    Bottom Line: Yes, I would recommend this to a friend

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  • So far so GREAT!

    • Toronto, Ontario, Canada,
    • Mar 15, 2019
    • Verified Reviewer

    My laptop crashed. Tried the FixMeStick - so easy to use and here I am using my laptop. Need I say more? Looking forward to adding my mom's laptop as well. Also, I plan to purchase a tablet and will use it there as well.

    Bottom Line: Yes, I would recommend this to a friend

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