Flaviar

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Flaviar

Overall Rating

4.3

549 Customer Reviews

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Summary

Flaviar offers a quarterly subscription program for rare and premium liquors from around the world and lets you sample a variety of flavors without committing to a full bottle. Overwhelmingly positive customer reviews indicate this subscription company really delivers.

Pros

  • Extensive selection
  • Occasionally offers better pricing for bottles than other suppliers
  • Excellent customer reviews
  • An easy subscription cancellation process

Cons

  • Relatively expensive for the amount of alcohol you receive
  • Some subscribers had shipping problems
  • Not available in many US states
  • You don’t have the option for complete customization with tasting boxes

Customer Reviews

4.3 Stars out of 549 Reviews
5 Star:77% 4 Star:4% 3 Star:0% 2 Star:2% 1 Star:14%
81% Recommend This Brand
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Posted on Jul 11, 2015

No cancelation, no response

By Amanda , Northern Ireland

Ordered a taster pack as a stocking filler. It was in association with Groupon so very reasonably priced, and came with a 10 credit note. I was so impressed I ordered another taster pack but failed to spot the point on the order form where the voucher code is applied so was charged full price. My mistake. Contacted Flaviar immediately to ask for the order to be canceled. My five messages (to date) have been ignored and the pack has been dispatched anyway, six days after I first requested it canceled. Now requesting a refund. Disappointed.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 4 People Have Voted

Posted on Jul 11, 2015

Terrible service cannot meet demands

By Hambleton , United Kingdom

Ordered a whiskey and rum tasting set via Groupon on 7th of Dec giving plenty of time for Christmas delivery. After two weeks received email with rubbish looking certificate to use incase my order didn't arrive. As they said partially busy.

Sent three emails did eventually get replies saying should be on way within 7-10 days. One arrived today nearly a month late and still waiting on other. Do not use them if want something promptly. Frustrating they allowed to use Groupon as promo and cannot meet demands of customers.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 4 People Have Voted

Posted on Jul 13, 2015

Dreadful, avoid.

By Scratch , South West England

I ordered a tasting pack from Groupon and it took two months to arrive after many false promises of shipping, claims that I haven't entered my address (really?), and just awful "like it or lump it" service. The whiskies are fine and beautifully presented in the presentation case in nice reusable bottles. However, it's just a shame they can't get the absolute basics, like shipping right.

I was genuinely looking for a whisky subscription service. I'll be avoiding Flaviar for sure, and I'd recommend you do the same.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 4 People Have Voted

Posted on Aug 8, 2015

Epic Fail.

By SJ Boarders , Manchester, UK

Wow, I wish I read these before ordering! I ordered a tasting pack via Living Social in November. Needless to say, I have not received it and after initially ignoring my emails, I even got fobbed of with the usual December. It's now February and they've back tracked and said it was delivered in November after telling me it hasn't been dispatched. They refuse to send another out or refund my money but say they will credit my online account and I would only need to spend another £9 to order another! Needless to say, I have refused to send any more money as I have no faith in them and that I would ever get the product. They are currently investigating this situation with the post office to see who has received my parcel. I am in the process of looking into trading standards and seeing if they can help. Please do not order from them.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 4 People Have Voted

Posted on Feb 14, 2015

Shipment late, half drank bottle of whiskey and empty promises

By Hymis , Lapland, Finland

At the time of the end of December I ordered a couple of collections for me and my friend. 4 of 6 of the bottles arrived at the promised time frame, but had to wait for the rest 2 for additional week. Once I received the rest, one bottle was already open and half drank and thus the problems began.

No responses from Flaviar on the inquiries of refund or a replacement. Neither did I hear anything from a testing set that was promised if you order over 100€ worth of merchandise.

Going to contact my CC company to freeze the payment.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Jul 31, 2015

Late Delivery

By Sameera, Verified Reviewer

I ordered a tasting pack online on 29th January 2015, well ahead by two weeks of Valentines day.

Their FAQ page says they have an option of expedited shipping by adding shipping cost, which never appeared on the screen in the entire checkout process. I knew there would be a small delay considering it is being shipped form UK to US and also that it is alcohol. But it was a big disappointment when even till this day I haven't received my package. I had to make a lot of changes to the Valentines day plan due to this. The customer care people are very prompt in replying, but they do not do more than tracking the shipment online, which even I can do all the time. I cannot comment on the product as I have not received it yet. I wish I can go back now and just cancel the order and ask for a refund.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Jul 15, 2015

Awful

By Jessica , Florida

Never use this company. I placed an order with them and it has been almost a month and a half with still no package delivered. They say that it has been shipped but international delivery is slow. I have ordered things overseas before and never had such a problem. They take a week to answer any customer service emails and the only option they have given to help for the delay is a credit for their company. (I will never use them again ever, so pointless.) Do not use them, they are awful.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Jul 18, 2015

Flaviar is a scam.

By Flaviar Scam, USA, Verified Reviewer

Flaviar is a scam.

I have attached a copy of the emails that I have exchanged with them over the past several weeks. It should not take over a month to get a response, nor for something to be shipped through Slovenia. Really, you think we believe this nonsense.

FROM FLAVIAR:

The tracking number was included in the confirmation email we sent you on the same day we dispatched you order (Feb 13). Please comb your inbox and spam folders to find the email with the following subject: "Your order has shipped! It's Flavour Time."

I've also provided a tracking number with my first reply to your original message (please scroll down through the history of our correspondence). I'm more than happy to link the tracking number again: RG 0001 6797 2 SI

The USPS tracking states (follow this link) that the post of origin is preparing shipping, which is incorrect; the post of origin's tracking status shows that the parcel entered international waters (you can find the tracking service here; you can find the English language tab at the top of the website; also don't forget to insert the tracking number with the secure code).

Cheers,

Uros
Your Flavour Concierge

FROM ME:

"and sent you the tasting pack."

You haven't sent it! If you had you would be providing me with a tracking number for the shipment.

You are liars.

Today I plan to spend my day posting on as many Internet Blogs, my Facebook page, and Whiskey Review sites about your company and your way of operating as possible.

FROM FLAVIAR:

Hey again,

I'm really not sure what we did to upset you so much, Brian. I've apologized for the long delivery time and offered reasonable explanations in hope that you'd be willing to understand our point of view.

No excuse Brian, just explanation - the regular mail sometimes really takes more than a month and here and there a package even gets lost. There's nothing we can do about it, but to apologize and refund the money (as we did). I would still expect the tasting pack to be delivered, since it's still in transit and there is no clear indication that it got lost (just delayed).

As much as I'd love to help, your request is beyond what we're able to do for customers, since we have already refunded you the money and sent you the tasting pack. We're in the process of setting up a US distribution Centre, which should cut down the delivery times by a considerable amount, should you consider giving us another try in the future. This should be a testament to the fact that we're doing all we can to offer the best possible experience to our US customers.

Brian, I hope I've managed to rest your concerns, at least a bit. Please let me know, if there is something else I can do for you, I'll be glad to help.

Cheers,

Uros
Your Flavour Concierge

FROM ME:

The February 12th order still hasn't arrived. What is your excuse for that?

So now you're just going to cancel the order instead of following through with it?

How much money does this scam actually make you? You only refund the money if the people that ordered complained to you?

I guess many people simply forget that they placed the order with you, and don't follow up on it. This makes you money.

Nice scam.

Send me my original order, unless you can't because you are a scam anyway.

FROM FLAVIAR:

Dear ...,

Thank you for taking the time to write to me and giving me the opportunity to explain what I believe has happened.

The Flaviar Welcome Pack, which you ordered on February 12 was not a one-off deal I'm afraid, but a preliminary tasting pack of a flexible monthly subscription, which allows you to skip a month or more or change a particular months tasting pack for another product of your own choosing. Flaviar Welcome Pack can be bought as a one-off deal through this link, but if I figured this out correctly, you've made a purchase by following a link through a newsletter offer we sent you a bit over a month ago.

I've canceled the order for the March tasting pack and refunded the money in full. I will issue a refund for the Welcome Pack as well, should the tracking status not show significant improvements by then.

If you indeed only wished to purchase the one tasting pack without signing up for a subscription, then I suggest you go to your profile page (here), choose the "my account" tab and scroll down until you see the button "suspend", which will allow you to cancel the subscription once and for all.

I hope I manage to shed some light on the situation and dealt with your concerns to your satisfaction. If you need further assistance, please, ask, and I'll be glad to help.

Cheers,

Uros
Your Flavour Concierge

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 4 People Have Voted

Posted on Apr 15, 2015

It's a scam

By SuperCaroline , USA

They took over one month to ship my order despite telling me it was sent two days after my order was placed. It then took another month for it to arrive from Slovenia to the US.

I am shocked to see they have sent this as a gift to avoid paying import and alcohol taxes. To sum it up, poor customer service and a company which is committing fraudulent import.

Bottom Line: No, I would not recommend this to a friend

Company Response from Flaviar Ltd.

Apr 17, 2015

Dear Caroline,

I'm awfully sorry about your experience with our company. Unfortunately, it may happen that the tracking websites don't offer the latest or most reliable information. Don't hesitate to contact our customer care services if we exceeded our promised delivery times and we'll be glad to arrange for appropriate redress. We'll also be happy to address any other concerns you might have. Thank you for understanding.

Helpful Review? 5 People Have Voted

Posted on Oct 19, 2015

When will will I have a chance to taste my purchase?

By Bert Ritter , Belleview, Fl

Shipping must be lost.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Flaviar Ltd.

Oct 20, 2015

Hey Bart,

Thank you for letting us know of your problem and giving us the chance to address your issue.

The tracking shows your parcel as delivered on the 15th, but we'll nevertheless contact you through email to confirm the delivery or arrange for a proper course of action if the order wasn't delivered after all.

You can also always get in touch by reaching out to hello@flaviar.com

Helpful Review? 3 People Have Voted

Posted on Dec 29, 2015

Terrible

By Mark ,

I ordered a rum tasting set and was told it would arrive in 2-10 days. Two weeks later, I get an email saying it has been shipped and will be 2-8 days, along with a tracking number for a parcel that didn't exist. Another two weeks later, I contacted them and they say wait another week. Now a month after and still no parcel and no tracking. Awaiting refund, definitely would not recommend!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 4 People Have Voted
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