Flaviar

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Overall Rating

4.3

549 Customer Reviews

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Summary

Flaviar offers a quarterly subscription program for rare and premium liquors from around the world and lets you sample a variety of flavors without committing to a full bottle. Overwhelmingly positive customer reviews indicate this subscription company really delivers.

Pros

Extensive selection
Occasionally offers better pricing for bottles than other suppliers
Excellent customer reviews
An easy subscription cancellation process

Cons

Relatively expensive for the amount of alcohol you receive
Some subscribers had shipping problems
Not available in many US states
You don’t have the option for complete customization with tasting boxes

Customer Reviews

4.3 Stars out of 549 Reviews

5 Star:77% 4 Star:4% 3 Star:0% 2 Star:2% 1 Star:14%

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Posted on Dec 31, 2015

Terrible service for gifts

By Amy , California

This seems like a great idea for a gift. Implementation was a problem, though. In theory, you pay, then they send you a certificate with a code that the recipient uses to activate the gift. In practice, what happens is that you get charged, don't get a certificate, and can't give the gift or activate the gift without several days of emailing with their "customer service". The service folks, hopefully refer you back to a page where you can buy a new gift, but don't seem to be able to generate the mysterious certificate.

I still don't have a resolution on this and I am going to ask VISA to revoke the payment soon. It's frustrating given that it could be a really great gift idea.

Bottom Line: No, I would not recommend this to a friend

Company Response from Flaviar Ltd.

Jan 3, 2016

Dear Amy,

Thank you for letting us know of the issue. The gift certificate is sent via email in a matter of minutes from the moment of purchase. I've gone through our records but I'm afraid I'm not able to find any attempts at contact, at least with the limited information I'm able to gather from HighYa (Amy, California).

Please write to us at hello@flaviar.com and we'll be happy to assist you with your troubles. We do our best to answer the majority of inquiries in 24 hours, but we might have taken a bit more liberty during the last couple of days of 2015.

Helpful Review? 5 People Have Voted

Posted on Jul 13, 2016

Waste of money, liars!

By Daniel, Marlton, NJ, Verified Reviewer

I order the flavors of Scotch. In the description it states there will be three .7 liter bottles for $41, which sounded like a nice deal. I received my shipment today and come to find out, it was three 45ml bottles. I am angry at the idea that their app LIED about the size of the bottles I was ordering and the fact that it cost so much for a very small amount. I am sickened. If I could could give zero stars I would. Also, I still have not received my rum kit which I am sure I will be disappointed about as well.

Bottom Line: No, I would not recommend this to a friend

Company Response from Flaviar Ltd.

Jul 14, 2016

Dear Daniel,

Thank you for taking the time to pen down your concerns. We work hard to provide the best possible experience for our members and do our best to address every single concern.

You're referring to the full-size bottles volume, mentioned at the part where we explain which drinks are included in the Tasting Box. As you get to add to cart button it is explicitly explained how much you'd have to pay if you wanted to buy full-size bottles only to get a taste and how many tasters you'll receive and what their volume is.

Please contact us at hello@flaviar.com and we will be happy to resolve any further issues you might have with our service.

Helpful Review? 3 People Have Voted

Posted on Aug 19, 2016

Flaviar shmaviar

By Kate Field, Wisconsin, Verified Reviewer

If you are really into expensive liquor and want to try tiny little samples before investing in a bottle I guess this is good. The promotions however are confusing as to exactly what you will receive for your $60 'membership'. I saw an article about this in a magazine that sounded like you got 3 months of samples - 3 small vials of whiskey the first time and then you get to choose the next 2 months of samples - rum, vodka, gin, whatever. In actuality we got 3 samples of whiskey for $60 and that was it. Oh but this membership 'allows' us to buy more expensive booze to impress our friends, detailed information about the booze, distiller, etc. So what. I can read all that stuff online and buy quality booze at Costco or locally. What a disappointing Fathers Day gift this was! There isn't any way to get your money back either. So with my membership cancelled I get nothing but a bad whiskey taste in my mouth.

Bottom Line: No, I would not recommend this to a friend

Company Response from Flaviar Ltd.

Sep 7, 2016

Dear Kate,

Thank you for reviewing our service and for giving me the opportunity to address your concerns. I'm terribly sorry to hear that you were disappointed with the Flaviar Father's Day Gift.

You have contacted our customer care on July 15 and forwarded the link to the website that promoted our Father's Day Gift (3, 6 and 12 months of Flaviar Membership). We got back to you immediately with the full explanation of what the membership entails: one tasting box per quarter, monthly free shipping, access to exclusive content, online tasting course, exclusive deals, live events etc.

I'm sorry to hear you don't find enough value in what we offer as the tasting boxes are only one of the major club's benefits.

I've looked through our correspondence and haven't been able to find your request for a refund, I'm sorry. Saying that there is no way to get your money back is simply not correct, though. Here is our cancellation policy that can be found in our terms and conditions:

You may cancel your Membership any time by contacting our Membership team. Any refunds are calculated based on the 90-day Membership period as follows. If you cancel within 3 days of signing up to a paid Membership, we will refund your full Membership fee. We may charge you (or withhold from your refund) the value of benefits used by you and your account during this 3-day period. If you cancel at any other time, we will refund your Membership fee pro-rata, based on the remaining duration of the Membership, but only if you and your account did not make any eligible purchases or take advantage of Membership benefits since your latest Membership charge.

I really hope I've managed to address your concerns sufficiently but don't hesitate to contact us at hello@flaviar.com if you need further assistance. Thank you!

Helpful Review? 10 People Have Voted

Posted on Sep 16, 2016

Totally Dishonest/Misleading Advertising & Merchandising

By Matt, Verified Reviewer

Paid $60 for 3 small tasting vials. Fine, whatever. I paid an additional $41 for what I thought was going to be an order of 750ml bottles (given the product page and description) and only received 3 more small tasting vials. So, with Flaviar, you are given the opportunity to spend obscene amounts of money on single servings of whiskey.

I do not recommend anyone waste their money with this scam.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 12 People Have Voted

Posted on Jan 29, 2017

terrible idea waste of money

By Matt Souerwine, Atlanta, GA, Verified Reviewer

You get three 1.5oz bottles of whiskey for your $60 subscription. That is all you get. "Access" to more sampling and deals are not good deals. The bottles are tiny and very, very fragile. Two of my three samples broke before I got to try them. The bottom of the bottles fell right out. Just go to a bar and try some whiskeys, a much more cost effective way to go.

Bottom Line: No, I would not recommend this to a friend

Company Response from Flaviar Ltd.

Apr 13, 2017

Dear Matt,

I'm terribly sorry to hear about the damaged package. I truly hope you've turned to our concierge service at hello@flaviar.com. If not, please do, and we'll make sure to send you a replacement box asap!

The membership fee covers much more than the samples we sent you. Please contact us at the above email address, and we will be happy to explain the membership and the benefits in full! We'll be happy to help you reevaluate and better understand your membership.

Helpful Review? 4 People Have Voted

Posted on Mar 30, 2017

Not worth the money

By Tom, Maryland, Verified Reviewer

My six-month subscription was a Christmas gift from my wife, and initially, I was very excited about it.

And then the Welcome Box came. There were three vials of not even a finger of mediocre whiskey. Definitely not a box I would have chosen, but there goes one of two boxes that were paid for. I looked at the pricing for some of the bottles I was interested in and they were the same, if not more expensive, than buying it locally (never mind the hassle of having to pick the box up from from FedEx since they need a signature and only deliver during the day while I'm at work).

The second tasting box is on its way now, so that's $20 per vial. You get better prices (and a more generous pour) by just going to a bar. The only way this might be worth it is if you don't have any stores with any kind of selection near you. Don't waste your money; try them at a decent bar and then buy the bottle somewhere else.

Bottom Line: No, I would not recommend this to a friend

Company Response from Flaviar Ltd.

Apr 13, 2017

Hey Tom,

Thank you for sharing your concerns. The constructive feedback such as yours only helps us improve our service further.

The six-month membership gets you two tasting boxes, six free shipping tokens, allows you to access some of the most sought after and hard to acquire spirits, and so much more. We want to keep the membership fee as low as possible and include something tangible in it. Then you can tailor the rest of the experience yourself.

The price is always delicate, we understand, but the amount of effort that goes into making members' experience worthwhile and memorable should be taken into account. Our competitive advantage lies in curation, personal recommendations, creating availability of rare and hard to find gems that deserve your attention. Our offer is not all inclusive, and we present only spirits that deserve a spot in your home bar. We encourage and help our members to master the art of tasting. We provide detailed information on spirits, how to keep them fresh, and tips for entertaining on a daily basis through new content. Membership covers many perks, perks usually not offered by the liquor stores.

We understand if your needs and wishes differ from what we offer, and I'm terribly sorry that our club didn't work out for you.

If you need help with anything, let us know. We're easy to reach if you write to us at hello@flaviar.com

Wish you all the best!

Helpful Review? 3 People Have Voted

Posted on Apr 2, 2017

Avoid at all cost

By Ray Washburn, Detroit, MI, Verified Reviewer

I placed an opening order and then got an email about some great sale of samplers. I opened that up and discovered that there was a bunch of stuff marked as sold out. Then when you actually picked something and then went to the checkout, it gave you an option to continue shopping. But if you do not pick anything there is no way to get back to the checkout.

They make this out to be all about great whiskeys and the opportunity to try a lot of rare whiskeys. It is a sale trap and scam designed to squeeze every penny out of you.

Bottom Line: No, I would not recommend this to a friend

Company Response from Flaviar Ltd.

Apr 13, 2017

Hey Ray,

I'm so sorry to hear other members beat you to your favorite picks, but you have to understand that in the "vault," a special section of our shop which is opened for a few days per month only. The samples and bottles are rare and very limited so that we can offer only a few at a time.

We understand that our first-come, first serve policy might be frustrating at times, but this way no one gets an unfair advantage. We like it because it's egalitarian, but we are currently working on further improvements to the model.

We're working hard to provide bigger vault editions in the future, so you'll have even more chance to get your hands on drinks you like the most. A small hint for future, vault releases is only there to help you plan. The vault opens its gates around the same day each month. Hope this helps with planning.

If you have more questions or need help with anything at all, please contact us at hello@flaviar.com. Our team will be most happy to help and answer any questions you might have.

Helpful Review? 8 People Have Voted

Posted on Apr 5, 2017

Not a practical gift

By Ted, New York, NY, Verified Reviewer

This review is for the gift membership.

I received Flaviar as a gift, and it's really not worth the money. For $120 you get a 6-month membership and a tasting box for three vials of whiskey, around 2 oz, that can easily be bought at stores or your local bar for much cheaper.

I still can't figure out what is the point of the membership, since the whiskey they sell is charged at a much higher premium than at my local store.

As a regular person who would not bother with private bottling or have the need to get hard to acquire whiskey, it's truly a big waste of money.

Bottom Line: No, I would not recommend this to a friend

Company Response from Flaviar Ltd.

Apr 13, 2017

Hey Ted,

Thank you for sharing your concerns. Constructive feedback such as yours only helps us improve our service even further.

The six-month membership gets you two tasting boxes, six free shipping tokens, access to some of the most sought after and hard to acquire spirits, and so much more. We want to keep the membership fee as low as possible and include something tangible in it. Then, you can tailor the rest of the experience yourself.

The price is always delicate, we understand, but the amount of effort that goes into making members' experience worthwhile and memorable should be taken into account. Our competitive advantage lies in curation, personal recommendations and creating availability of rare, and hard to find gems that deserve your attention. Our offer is not all inclusive, and we present spirits that deserve a spot in your home bar. We encourage and help our members master the art of tasting, we provide detailed information on spirits, how to keep them fresh, and entertaining tips on a daily basis through new content. Membership covers many perks, perks usually not offered by the liquor stores.

We understand if your needs and wishes differ from what we offer and I'm terribly sorry that our club didn't work out for you.

If you need help with anything let us know, we're easy to reach if you write to us at hello@flaviar.com

Wish you all the best!

Helpful Review? 5 People Have Voted

Posted on Nov 23, 2017

Don't waste your time or money

By Errol Glasser, New York City, NY, Verified Reviewer

I filled out a taste profile expecting to receive samples that fit it. Instead, I got one that did and two that didn't. Adding to this, their prices are exorbitant for the tastings and the full bottles. I tried canceling my membership but they would not terminate it early (that fine print again), so I have resigned myself to getting a dozen tiny samples of grog, most of which I won't drink, for $240. Just tastes like a rip off to me.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 7 People Have Voted

Posted on Apr 13, 2018

Not worth the money

By Donald Barnett, Spartanburg, SC, Verified Reviewer

First, DO NOT pay for a year’s membership! After two months I wanted out, and they refused any refund the full year $210 membership!

Second, their discounts are minimal. Costco is much better!

Third, the charge for their samples is ridiculously expensive.

Fourth, their shipping is a hit and miss. Save your money and avoid Flaviar!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 8 People Have Voted

Posted on Jul 10, 2018

Totally disappointed

By Christina S., Riverton, WY, Verified Reviewer

If anyone is considering signing up for a subscription with Flaviar, be warned. I purchased a 6-month subscription for $120 on 6/13, for Loren for Father’s Day, and his “welcome box” didn’t arrive for 21 days on 7/3. And one of the bottles had leaked in transport.

I asked for a refund, and their policy is you can only cancel your membership within the first 3 days!? How would I even have known by that point we would have a reason to want to cancel? We have been terribly disappointed since the beginning. I would advise against doing business with them. And all he was going to get as best we can tell is two of these “tasting boxes” in his 6-month membership to the tune of $120. Do you know how much liquor I can buy with $120?! They’re all “fluff” and very little substance. How about pay less for marketing materials and more money towards actually delivering a product and some customer service?

Bottom Line: No, I would not recommend this to a friend

Company Response from Flaviar Ltd.

Aug 30, 2018

Hey Christina,

Thank you for sharing your concerns. Constructive feedback is always appreciated and helps us improve further. At the time you wrote this review you were still in contact with our customer support. Your issue has since been resolved in a timely manner and to your satisfaction. The broken sample was replaced with a completely new tasting box, and given the circumstances, we fully refunded your membership fee.

We understand if your needs and wishes differ from what we offer and I’m terribly sorry that the gift didn’t work out. However, there are numerous other benefits save for the tasting boxes. If you’d like us to help you use the membership to the fullest or if you believe your issue wasn’t resolved to your full satisfaction let us know, we’re easy to reach if you write to us at hello@flaviar.com. Wish you all the best!

Helpful Review? 3 People Have Voted

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