About Flex Cycle

By HighYa Research Team
Published on: Apr 27, 2015

Flex Cycle is a low-impact stationary fitness bike that claims to “wake up” muscles that haven’t been used in years, which can help you regain your active lifestyle and reduce your blood pressure. And because Flex Cycle’s movements can return fluid to your joints and help them move better, it’s also claimed to help reduce pain associated with osteoporosis and arthritis.

In order to accomplish this, Flex Cycle is claimed to move your upper and lower body at the same time, and to feature 6 adjustable settings for proper position and resistance. And because Flex Cycle doesn’t have a seat, the company claims you’ll be able to use it while sitting in your favorite chair or sofa. As such, Flex Cycle is claimed to be ideal for individuals with limited mobility.

Whether you’ve never been into fitness or have been “out of the game” for a few years, you recognize the important of staying active as you get older, but many of the devices and routines out there seem to hurt more than they help.

Is Flex Cycle any different though, and will it provide good value for your money? Consider the following:

Flex Cycle’s Design

Based on the product’s website, Flex Cycle appears to have a unique design that works similar to a bicycle, but without any seat. Instead, the company claims you can sit anywhere you like, including your favorite chair or sofa, and adjust the Flex Cycle to the proper position.

This is in contrast to other popular ASOTV indoor exercise machines such as Sit N Cycle, which provides a seat, but only works the legs.

But is this design advantageous? Let’s take a closer look.

Flex Cycle Side Effects

Even with Flex Cycle’s limited adjustability, we’d have to worry that improper positioning (such as a chair that’s too low, overly plush couch cushions, etc.) could quickly lead to strained muscles; especially since Flex Cycle’s target market is older individuals who might be more prone to injury.

In fact, according to RelayFitness, for indoor cycling exercises, “The seat is typically as high as the individual’s hip height where you would wear a pair of pants.” When taking this information and comparing it to Flex Cycle’s demonstration video, none of the models are shown sitting this high, which could be a cause for concern.

Finally, although there aren’t any dimensions provided on the product’s website, the Flex Cycle’s base appears to be relatively narrow, which might cause a tipping concern. In fact, at several points in the Flex Cycle commercial you can clearly see the base moving. And when you couple this with the fact that your feet will be strapped to the pedals, this could lead to potential injury, especially for older adults who may have balance issues to begin with.

How Portable is Flex Cycle?

Also, throughout Flex Cycle’s commercial and website, the device is being used in many public places, such as on park benches, at the beach, and more. But ask yourself this: If you’re suffering from osteoporosis, arthritis, or other types of joint pain, how likely will you be to lug it around?

The Flex Cycle’s weight isn’t listed, but considering the device’s target market, we’d be inclined to think it will be used mostly at home (despite how nice it would be to exercise outside).

Are Customers Finding Freedom with Flex Cycle?

Flex Cycle was a very new product at the time of our research (URL registered March 2015), so there were no online customer reviews available.

However, Flex Cycle is manufactured by Tristar Products, one of the primary companies within the “As Seen on TV” genre. As such, the company manufactures dozens of popular ASOTV products, including Copper Wear, Clear TV, Perfecter Fusion Styler, and more.

Among more than 700 HighYa reader reviews for these products (as of 4/22/15), they held an average rating of 2 stars, with common complaints citing failure to work, poor quality, and difficult customer service experiences. While you might not experience the same with Flex Cycle, it might be worth keeping in mind.

See Also: Peloton Cycle Review

From a company perspective, despite nearly 1,000 complaints, Tristar holds an A- with the Better Business Bureau. Many of these reference the same complaints noted above.

Flex Cycle Pricing & Refund Policy

Flex Cycle is priced at three payments of $19.99, plus $9.99 S&H, bringing your total to $69.96.

Flex Cycle comes with a 60-day refund policy, as well as a 60-day warranty against defects in materials and workmanship. If you process a warranty claim, keep in mind you’ll have to pay to send it back to the manufacturer, and will also be required to pay an additional $7.99 to have the company send you a replacement.

In order to request a refund or process a warranty claim, you’ll need to contact customer service at 973-287-5135.

Will Flex Cycle Give You a New Lease on Life?

Chopping to the point: Based on Flex Cycle’s design, we have some reservations that it might be more prone to cause injury than it would be to provide any kind of measurable health benefits, especially for at-risk older adults.

And while we’re not saying this is necessarily the case, based on the low consumer reputations carried by ASOTV products, we also have some reservations about its quality, and whether or not it’s piece of equipment that will provide you with good value for your hard-earned money.

With all of this in mind, we might recommend first speaking with your physician and then trying some senior-specific low-impact exercises at home before ordering Flex Cycle.

Read 4 Flex Cycle Customer Reviews and Complaints

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Average Customer Rating: 1.2
Rating Snapshot:
5 star: 0 4 star: 0 3 star: 0 2 star: 1 1 star:  3
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  • 1 out 1 people found this review helpful

    A horrible customer service

    • By Cindy Lentz,
    • Berea, Ohio,
    • Nov 27, 2015
    • Verified Reviewer

    I ordered my Flex cycle on June 4th, 2015. I have been calling them periodically since that date, and hearing nothing but excuses. They keep telling me a number of days or weeks that the order will ship in, and it never does. This is ludicrous! I wanted it for the summer months, and here we are in the middle of November. What in the world is going on with these people? Horrible service. Horrible company. They should be ashamed. My rating is minus 1 star.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful


    • By Carlos,
    • New York, NY,
    • Nov 5, 2015

    I placed the order on August 1st, it is now October 30th. I called about a month ago and they said they didn't have any more and that it will take a week or 2 to get new ones. I check my order status and it says I cancelled it. Definitely a scam.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful


    • By E. Sperzel,
    • Indiana,
    • Oct 6, 2015

    It was 5 months yesterday when I ordered the Flex Cycle and still don't have it. They have my email address and credit card info but I still don't have communication or PRODUCT.

    I call them monthly and am told by reps and supervisors that it is made in China and is on back order. They get shipped out here in US and it will be shipped in 2 weeks. I still don't have it.

    I'm thinking it's a scam and about to file a report with the BBB.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 6 people found this review helpful

    Never received order

    • By Lynda Wilson,
    • Magnolia, AR,
    • Jun 23, 2015

    We ordered the Flex Cycle a couple of months ago. We called after 6 weeks to check on order and were told it was on back order and we should receive it soon. Three and a half weeks later it is still a no show and there's no way to call. I wish I had my first payment back. My mother-in-law needed this for her legs. I guess we will have to find something else for her. Scam.

    Bottom Line: No, I would not recommend this to a friend

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