FlightHub Review: Will You Really Get the Best Price?

By Autumn Yates
HighYa Staff Published on: May 5, 2016

Are you looking for cheap travel prices with a side of authentically Canadian customer service? FlightHub is an Ontario-based online travel agency that promises the lowest possible prices and multiple conveniences, including:

  • Instant E-ticket delivery that arrives immediately after your booking.
  • Transparent all-in pricing that never surprises you with hidden fees or extra charges.
  • Zero hold time when calling their customer service.
  • Beginning-to-end customer support that extends beyond the ticket buying process to support during and after your trip.

Additionally, FlightHub customers can conveniently monitor their reservations online or through a mobile app, receiving travel alerts, schedule changes, or other important information about an upcoming trip.

How Does FlightHub Do It?

The skilled travel specialists at Flighthub boast over two decades of serving Canada’s travel needs offline. Now, Flighthub has caught up with the world of internet commerce by expanding to online bookings with a software database that they claim can’t be beaten.

Flighthub claims direct access to wholesalers, airlines, and hotel suppliers in Canada, allowing their customers to enjoy insider savings without needing to visit multiple websites or locations to compare the best prices.

Why Else Does FlightHub Claim to Be a Better Choice?

Flighthub appears geared towards those who don’t travel frequently, with a support section that answers questions like “How do I use an E-ticket?” and “How do I get a passport?” alongside standard queries such as “When do I need to check in for my flight?”

Aside from their promises of superior customers service, Flighthub offers travelers daily deals that range from $20 off flights to Europe to 55% off hotel bookings.

Flighthub offers travel guides to a variety of their destinations, including information on top tourist attractions and weather.

Screenshot of Flighthub Travel Guides Screenshot of www.flighthub.com

These guides also conveniently display prices converted into Canadian dollars. However, the items that are listed, such as how much it costs to rent a tennis court for one hour or the price to purchase one kilogram of tomatoes, don’t appear particularly useful to the average traveler.

What’s Bad About Booking With FlightHub?

First off, Flighthub is aimed at serving Canadian customers. As they are a third-party vendor, not an airline, there isn’t a route map available on their website. However, all of their potentially handy travel information is only relevant to those based in, or traveling to, Canada.

As far as actually using FlightHub’s search engine, I found it to be clunkier than my personal favorite, Google Flights. Flighthub isn’t the worst airfare search I’ve seen, in that it doesn’t force you to enter airport codes. Additionally, it does offer a convenient drop-down calendar for picking your dates.

However, this is a very no-frills search that fails to offer any flexibility in your searching that might help you discover a lower price, such as the date-by-date low prices displayed in Google Flight’s drop-down calendar, or the totally convenient flexible date option available at SkyScanner.

Like other third-party online travel agents, Flighthub also lacks information on low-cost options Southwest Airlines and Spirit Airlines, which don’t allow their prices to be displayed anywhere other than their official websites.

Next up on the negatives? While Flighthub doesn’t come right out and admit it, customer reviews of their service state that there are hidden fees—Flighthub membership fees, to be exact.

According to customers, making a booking through Flighthub automatically signs you up for a Flighthub Elite Membership, where you’re given the exclusive opportunity to enjoy monthly charges of $5.95 in exchange for:

  • Access to exclusive travel agent prices
  • Member-only priority customer service line
  • Seat sale alerts as they happen
  • Free Best Purchase Guarantee on all bookings
  • Elite offers and discounts from their travel partners

Those promises are confusing, as Flighthub already claims that customers get the best possible price and never have to wait for customer service assistance. Are these benefits promised to every Flighthub customer or are there additional elite offers and sale alerts for members?

We called Flighthub to clarify whether or not their membership was mandatory—or, at least, automatic when booking through the website. The company’s phone tree doesn’t provide a direct line to speak with customer service. Instead, we were forced to choose bookings and then requested to be transferred to the appropriate party. After a 12-minute wait, we decided to terminate the call.

So much for that “zero hold time when calling customer service” that Flighthub promised.

With our question about whether or not membership is automatic left unanswered, our best guess is that it’s the former, as your Flighthub Elite Membership login appears to be the same information used to book through Flighthub, leaving us to understand that there’s no distinction between being a customer and an Elite Member.

An additional warning: Because Flighthub is based in Canada, U.S. customers might be charged an international transaction fee due to the currency conversion banks must perform when you book with this company.

We’ll take an in-depth look at customer reviews in a moment. But first, let’s examine Flighthub’s Best Purchase Guarantee.

Is FlightHub’s Best Purchase Guarantee That Great?

If you’re booking a flight in the United States, the U.S. Department of Transportation regulates that any non-refundable ticket purchased at least seven days before the flight is subject to a 24-hour grace period during which you can hold, change, or cancel your reservation.

While Transport Canada doesn’t appear to enforce the same rule, most major airlines, including Air Canada, still offer their customers that grace period.

Which is why we were surprised to learn that Flighthub’s much-touted Best Price Guarantee isn’t anything more than a similar grace period. Actually, it’s a little less. According to their website:

“The Best Purchase Guarantee plan allows you to cancel your booking within the same day (11:59 PM EST) you made the purchase. No questions asked! Simply select the Best Purchase Guarantee plan during the checkout process. The cost is $19.99 per passenger. If you would like to apply your Purchase Guarantee, please call us toll free at 1-800-900-1431, or email us at guarantee@flighthub.com.”

So, instead of allowing you 24-hours, Flighthub only gives their customers until midnight on the day of purchase. Additionally, they’ll charge you almost $20 for the convenience, which doesn’t seem like such a great deal.

What Customers Are Saying About Flighthub

Flighthub isn’t positively reviewed around the web, with complaints ranging from high ticket prices to hidden fees.

One customer left the following complaint on TripAdvisor:

“I tried to book a flight from Toronto to Barcelona today. The price on the confirmation was different than the one quoted before pressing the Book now button. When I called the 800 number to immediately complain the best they claimed they could do was to charged me $150.00 to cancel the order! Contacted the credit card company to report the fraud all they can do is initiate a dispute resolution.”

While this customer doesn’t explicitly state how long it took him to notice the price difference, if it occurred on the same day as his booking, the $150 fee would contradict FlightHub’s Best Purchase Guarantee.

Previous Flighthub customers replying to the above complaint also called the service a ripoff. One person stated that they were not allowed to use their Flighthub credit to purchase any other flights, being told that none were available. Another claimed that his refund was never actually sent.

Aside from switching prices after purchase and failing to refund money, Flighthub is also accused of sneakily charging customers a monthly membership fee of $5.95 without their approval.

The general consensus over 34 comments? That those who used Flighthub won’t be doing so again.

Our Bottom Line on Flighthub

How does Flighthub get away with switching ticket prices? A quick peek at their Terms & Conditions states the following:

“All prices displayed on the web site are subject to change without notice until ticketed. In some instances, a fare may change after a reservation has been made. In this case we will contact you to advise you of the fare increase before we proceed any further.

“The prices set out on the web site may not include taxes or airport charges or other fees. In this case taxes, airport charges and any additional fees will be displayed during the booking process but prior to payment submission. Special conditions may apply to the prices set out on the web site. In the event that your booking is being processed via third party discounters, a service fee may apply.”

What the above fine print allows Flighthub to do is bump up the purchase price of your ticket after confirmation, then potentially take weeks or months issuing a refund, as one previous Flighthub customer states were their experience in this thread.

What’s the bottom line on Flighthub’s travel services? Lacking any superb search features or customer protection policies that allow you to cancel your purchase after their short grace period, I don’t personally see any reason to book through Flighthub once you look past their marketing hype.

A better alternative is to use a third-party online travel agent, such as Google Flights or Skyscanner, to search for ticket prices. Then, book directly with the airline of your choice. That way, you get the convenience of viewing all possible ticket prices without becoming obligated to a middle man, should your plans change.

» See Also: Top Travel Tips: Research, Purchase, and Fly with Confidence

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Read 2263 FlightHub Customer Reviews and Complaints

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Average Consumer Rating: 4.4
Rating Snapshot:
5 star: 1596 4 star: 359 3 star: 46 2 star: 38 1 star:  224
Bottom Line: 87% would recommend it to a friend
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  • Editor’s Note: It is our understanding that this company has been asking its customers to leave feedback on HighYa. We assure you that each of these reviews has still been subjected to the same verification & vetting process that all submitted reviews go through. Learn More Here
  • SCAMMERS!

    • Denver, CO,
    • May 23, 2019
    • Verified Reviewer

    Horrible customer service and a complete scam. I made a reservation for this weekend for an upcoming business trip and received an email that my flight was canceled with no explanation. I reached out to customer service several times and even asked to speak to a supervisor regarding the issue since no one had answers and was hung up on each time. I know I didn’t lose service because I called on a landline the representatives were rude and unprofessional and not helpful at all. Still haven’t received a refund as I was told and have reported this to my bank for fraudulent activity. I reached out to United and Frontier since these were the flights I was originally booked with.

    Bottom Line: No, I would not recommend this to a friend

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  • False information

    • Calgary, Alberta, Canada,
    • May 20, 2019
    • Verified Reviewer

    I bought a policy for extended cancellation or change but when I called to do so they said that insurance was good for 24 hours only. I guess most websites have a 24-hour cancellation free of charge anyways. Don't charge people extra for a service you won't offer.

    Bottom Line: No, I would not recommend this to a friend

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  • Award winning most terrible customer service

    • Ontario, Canada,
    • May 18, 2019
    • Verified Reviewer

    I don't normally bother to write reviews but today is the exception. I am a certified workaholic working 7 days a week year round. I was so looking forward to my vacation. I booked two weeks off of work to then make the awful mistake of booking my flight with FlightHub. I booked 2 tickets at 12:30 pm only to receive an email 30 minutes later saying my reservation is canceled. My account was debited $1089.82. Upon calling FlightHub I was put on hold for 1 hour and 30 minutes only to be hung up on. Upon calling my bank only to be told I have to wait 2-10 business days to receive my money back and hung up on for the 3rd time. Thanks, FlightHub, for hands down ruining my vacation. Please, everyone, don't make the same mistake I did, DON'T BOOK WITH FLIGHTHUB, they don't care about customers. I shall now wait for 2-10 business days and wish I were on vacation.

    Bottom Line: No, I would not recommend this to a friend

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  • A FRAUD company! Don't use them! Cheats!

    • Clermont, FL,
    • May 15, 2019
    • Verified Reviewer

    I bought a round trip ticket to Austin from Orlando for June 1st. I canceled within 2 days. I was told they would not refund my ticket and would only offer me a future travel credit of $17 (I bought the ticket for $210), and they said that I must use my $17 credit by August 3rd and must travel to the same destination. This is a company of major cheats. Their customer service is a super joke. Will keep writing bad reviews and reporting them to whoever can help bring this cheating company to its knees!

    Bottom Line: No, I would not recommend this to a friend

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  • FRAUD - BEWARE!

    • Ontario, Canada,
    • May 14, 2019
    • Verified Reviewer

    Do NOT book with FlightHub! They are a fraud and a liar! Lies about policy and flights. Unprofessional staff! Do not fall for the low price. I am disgusted by the service I received by the supervisor!

    Bottom Line: No, I would not recommend this to a friend

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  • Do NOT fly with FlightHub - it's not worth the extra pennies you can save

    • Alberta, Canada,
    • May 14, 2019
    • Verified Reviewer

    If I had a chance to leave a zero rating, I would have done exactly that. When they say, what you pay is what you get, that's exactly right. But this is not even a point that I want to make. The flights might be plenty of and they are cheap, but if you need to make the changes or even simply speak with ANY representative, you are in TROUBLE. The service is NON-existent, people are NOT trained to resolve the issue or even LISTEN to your issue. Puppets are answering the calls who have NO authority to even try to assist you; they read off the script and have no compassion or people skills to work on the resolution. People on the other side of the call speak poor English and have no clue what's expected of them. Shame on you, FlightHub, what a disappointment! Will NEVER use your service and make sure that everyone is aware of your poor service!

    Bottom Line: No, I would not recommend this to a friend

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  • Very bad customer service

    • Canada,
    • May 14, 2019
    • Verified Reviewer

    Very bad customer services. Sold us economy class and it wasn't economy class and we had to pay extra fees for baggage for international flights to Europe and all they said we should have upgraded it on the website, which is not true, it doesn't say anything about upgrade, it says just economy. I found out when I called Air Canada. We will never buy any tickets from them. The manager was very rude to us and he was only trying to cover himself.

    Bottom Line: No, I would not recommend this to a friend

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  • Trying to cheap from not refunding cancellation charge

    • Toronto, Ontario, Canada,
    • May 8, 2019
    • Verified Reviewer

    Poor experience and response from a supervisor during ticket cancellation, they try and find a way not to refund your money. They ask me to directly contact airlines for refund when tickets were booked and charged by FlightHub.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    The worst travel agency EVER!

    • Ontario, Canada,
    • Apr 25, 2019
    • Verified Reviewer

    The most horrible flight agency I have EVER dealt with. Please, people out there, don’t be deceived by their price, RUN far away from these guys, they are all out just for your money. Nothing like a refund, even in most delicate cases where they should show sympathy like illness, they will still never refund you. Their customer service is very poor as well, they keep repeating things in a stereotyped manner, lack of cordination as well, just terrible is the word for these guys. If you know what’s good for you, RUN FAR FROM FLIGHTHUB!

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Is FlightHub a big SCAMMER?

    • Montreal, Quebec, Canada,
    • Apr 16, 2019
    • Verified Reviewer

    My Dad passed away 12 days ago. It was unexpected, so I had to book a last-minute ticket to be able to travel to my country of origin on time for the funerals.

    I spent two hours trying to find a ticket while crying for my loss. Finally, I found a ticket with FlightHub - even if the price was 1.5 times more than what I usually pay - which considering my situation, I purchased. But after checking I discovered the arrival time didn’t meet my needs, which was my mistake since I was booking my tickets through tears since I was emotionally distraught.

    A larger problem was being charged approximately $600 more than advertised on the website, which wasn't my mistake.

    I called to ask for a refund and a correction to the booking.

    The agent on the phone helped me to change my arrival time, but I had to pay even more money and when I told him that I have already paid more than announced he said that was the insurance. I was told the price increased while I was calling him because "it's dynamic." And it happened twice within a few minutes, while booking with him, even if I told him that the price was still showing the same on their website; I can imagine it was not him who was doing it but instead, perhaps a combination of numbers in the system in front of him to trap people while calling. I hope It wasn’t a SCAM.

    I also gave him the reason for my trip, but it didn't change anything. I ended up paying almost triple what I usually pay for the same destination. Fortunately, I had a credit card to use. Unfortunately, I am now in debt. I can also imagine an airline that endeavors to support its customers in their time of need, not one that takes advantage of them during times when they are most vulnerable.

    When I arrived at the airport the day after, a very caring hostess was surprised that I had to pay that amount, especially in this situation and told me that Air Canada and Air Lufthansa, both have what they call "bereavement fair," which I learned was a significant discount when somebody has to travel for the funeral of a direct member of the family.

    I called back FlightHub, but they refused to do anything about it. I was asking for a partial refund - telling me that I already used the ticket, and that they don't have any special program like the "bereavement fair."

    I called Air Canada and Air Lufthansa, and they tried to help as much as possible, asking me to send an email because they’re not my direct seller so they didn't receive the money since they sell bundled tickets to other agencies and then the agencies deal with it.

    So, so far, I'm waiting for the answer from Air Canada and Lufthansa, and I'm paying my debt...

    I wish I had known all of this previously. I would have called Air Canada’s reservation service directly. So far, I have always had a pretty good experience with them.

    I will NEVER book with FlightHub again!

    P.S. If I could put negative stars, I would have done it...

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    I should be in Portugal now - but I'm not because of FlightHub

    • Alberta, Canada,
    • Mar 27, 2019
    • Verified Reviewer

    I had a ticket booked on FlightHub, supposed to be leaving yesterday on WestJet and Azores Airlines to Lisbon Portugal. FlightHub says that WestJet canceled the first leg of my flight due to the Boeing 737 MAX being grounded. I insisted that my booking still be kept, as I was fairly certain a replacement plane would be brought in for the flight. WestJet informed me that FlightHub had canceled my entire booking on March 16th without my permission! How can FlightHub cancel my flights when I've paid and I have tickets?

    After many hours on hold and a day at the airport talking to WestJet guest services, I realized I had no booking any longer and so asked for my refund. It was so infuriating. FlightHub agreed I had no way of traveling to my destination as planned, yet said my refund was not approved and they would have to put in a request to Azores airlines and then possibly get the money back in 6-8 weeks. My travel insurance will not cover the shenanigans of FlightHub, but I have had my credit card put a hold on the funds and list the amount under dispute. I am so furious! Avoid FlightHub at all costs! Any advice for what further action I can take is appreciated.

    Bottom Line: No, I would not recommend this to a friend

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