Read 2254 FlightHub Customer Reviews and Complaints (Page 2)

Browsing the FlightHub website. Then a number pops up and I called around 3 pm. The operator answered, we talked for an hour gathering my info and credit card number, then May, the name of the operator, promised to call me back in 15 minutes, then she never call back...wasted my time.

I had to contact FlightHub re my booking and nobody returns emails or answers phones. You cannot contact anybody ever.

I had to pay again to rebook my flights, and still no word from FlightHub.

Agents are not knowledgeable on how to direct customer complaints. Vague policy ripping off charges that are non-refundable despite travel insurance. I paid a total of $920 with travel insurance and took an additional $250 for trip cancellation due to government's travel advisory to China, only to find out Manulife will only cover $400.

I booked a round trip flight from Toronto to Chicago and paid the $75 cancellation insurance. I had to cancel the flight and book new dates, so I received a $301 credit. I called FlightHub to book a new flight and was told that the flight was $270, so I thought I could use my credit towards it and even have some left over. No, that was not the case. I got transferred to a different department where I was told that the flight now cost $509 so if I wanted to book it I would have to PAY AN EXTRA $207. So, in the end, a $301 flight cost me $583!

I had an awful experience with them. I booked on their website a flight on standard economy, chose them because of reviews. All seemed ok at the beginning, to find out they booked for a totally wrong class. They gave me the lowest class, and no baggage included, I need to pay a third of my thicket price. I call them. The conclusion was we are sorry, it's your fault you chose us.

BE AWARE, you are scammed and will pay more by buying with them.

Hidden fees for this or that. I lost 700 bucks using them. I can't get help from customer support and have to walk away from tickets I bought and paid a fee to extend. Chances are you get something and don't need to change and will be ok...but woe to the rest. They are sharks.

The worst customer service I have ever had. I searched for a flight date and the wrong date was booked. I called them within 10 minutes of booking to change or cancel my flight and they said I would be charged $20 to do so. I had asked to speak with a supervisor to which I waited on hold for a half an hour and then was still charged the $20 for a flight I had not even wanted in the first place. I will never do business with this company again and would not recommend them to anyone. Their policies are a garbage money grab but realistically they probably don't care about this review anyway seeing as their customer service was so horrible.

Hello.

This company is a huge scam. They charged me double on my credit card and pretended to offer a credit refund when we needed to cancel and rebook. I will never ever buy anything for that company. Also, I will really tell everyone about not using it. Scam. Crap company.

I booked a flight through FlightHub and there was a change in the flight. FlightHub failed to update the itinerary and took no responsibility when we called them after showing up for a flight on the wrong day based on the information they provided. The representative hung up on us! Very disappointed.

I flew from Toronto to Tampa and my return flight was from Tampa to Toronto with a layover in Washington. My itinerary failed to tell me once I got to Washington I would either have to pay $65 to take a shuttle to another airport in Washington that was an hour away during rush hour traffic OR pay $75 more to fly back at the airport I arrived at!

I called customer service and explained my dilemma and was told it was the fault on behalf of the airline and was hung up on!

I called back AGAIN and spoke to a man named Cordie who told me it was the airline's fault as well as my own!

I ended up paying the $75 from the airport I arrived at, had to RUN through the airport and was the last person on the plane.

FlightHub will NOT reimburse me for THEIR mistake.

I will NEVER use FlightHub again and suggest travellers to look elsewhere for booking a flight or any kind of vacation or to bring extra money for unexpected and inconvenient surprises like this!

This is the worst travel company that I have dealt with in my entire life and I have traveled extensively in the last 20 years. Their web site does not work properly. When you click a button thinking you paid for something on the site it doesn't actually work. I basically paid for something I didn't get and when I contacted the company, they couldn't do anything for me. They said their system did not show that I paid for the service when I actually did and told me I had to prove that I pressed the correct button. Really? I lost a few hundred dollars on this deal. So be very wary of this site as their system does not work and you will be charged more. I will NEVER use this site again. Terrible customer service. Use at your own risk.