My Dad passed away 12 days ago. It was unexpected, so I had to book a last-minute ticket to be able to travel to my country of origin on time for the funerals.
I spent two hours trying to find a ticket while crying for my loss. Finally, I found a ticket with FlightHub - even if the price was 1.5 times more than what I usually pay - which considering my situation, I purchased. But after checking I discovered the arrival time didn’t meet my needs, which was my mistake since I was booking my tickets through tears since I was emotionally distraught.
A larger problem was being charged approximately $600 more than advertised on the website, which wasn't my mistake.
I called to ask for a refund and a correction to the booking.
The agent on the phone helped me to change my arrival time, but I had to pay even more money and when I told him that I have already paid more than announced he said that was the insurance. I was told the price increased while I was calling him because "it's dynamic." And it happened twice within a few minutes, while booking with him, even if I told him that the price was still showing the same on their website; I can imagine it was not him who was doing it but instead, perhaps a combination of numbers in the system in front of him to trap people while calling. I hope It wasn’t a SCAM.
I also gave him the reason for my trip, but it didn't change anything. I ended up paying almost triple what I usually pay for the same destination. Fortunately, I had a credit card to use. Unfortunately, I am now in debt. I can also imagine an airline that endeavors to support its customers in their time of need, not one that takes advantage of them during times when they are most vulnerable.
When I arrived at the airport the day after, a very caring hostess was surprised that I had to pay that amount, especially in this situation and told me that Air Canada and Air Lufthansa, both have what they call "bereavement fair," which I learned was a significant discount when somebody has to travel for the funeral of a direct member of the family.
I called back FlightHub, but they refused to do anything about it. I was asking for a partial refund - telling me that I already used the ticket, and that they don't have any special program like the "bereavement fair."
I called Air Canada and Air Lufthansa, and they tried to help as much as possible, asking me to send an email because they’re not my direct seller so they didn't receive the money since they sell bundled tickets to other agencies and then the agencies deal with it.
So, so far, I'm waiting for the answer from Air Canada and Lufthansa, and I'm paying my debt...
I wish I had known all of this previously. I would have called Air Canada’s reservation service directly. So far, I have always had a pretty good experience with them.
I will NEVER book with FlightHub again!
P.S. If I could put negative stars, I would have done it...
Bottom Line: No, I would not recommend this to a friend