About FlightHub

By Autumn Yates
HighYa Staff

Are you looking for cheap travel prices with a side of authentically Canadian customer service? FlightHub is an Ontario-based online travel agency that promises the lowest possible prices and multiple conveniences, including:

  • Instant E-ticket delivery that arrives immediately after your booking.
  • Transparent all-in pricing that never surprises you with hidden fees or extra charges.
  • Zero hold time when calling their customer service.
  • Beginning-to-end customer support that extends beyond the ticket buying process to during and after your trip.

Additionally, FlightHub customers can conveniently monitor their reservations online or through a mobile app, receiving travel alerts, schedule changes, or other important information about an upcoming trip.

How Does FlightHub Do It?

The skilled travel specialists at Flighthub boast over two decades of serving Canada’s travel needs offline. Now, Flighthub has caught up with the world of internet commerce by expanding to online bookings with a software database that they claim can’t be beaten.

Flighthub claims direct access to wholesalers, airlines, and hotel suppliers in Canada, allowing their customers to enjoy insider savings without needing to visit multiple websites or locations to compare the best prices.

Why Else Does FlightHub Claim to Be a Better Choice?

Flighthub appears geared towards those who don’t travel frequently, with a support section that answers questions like “How do I use an E-ticket?” and “How do I get a passport?” alongside standard queries such as “When do I need to check in for my flight?”

Aside from their promises of superior customers service, Flighthub offers travelers daily deals that range from $20 off flights to Europe to 55% off hotel bookings.

Flighthub offers travel guides to a variety of their destinations, including information on top tourist attractions and weather.

Screenshot of Flighthub Travel Guides Screenshot of www.flighthub.com

These guides also conveniently display prices converted into Canadian dollars. However, the items that are listed, such as how much it costs to rent a tennis court for one hour or the price to purchase one kilogram of tomatoes, don’t appear particularly useful to the average traveler.

What’s Bad About Booking With FlightHub?

First off, Flighthub is aimed at serving Canadian customers. As they are a third-party vendor, not an airline, there isn’t a route map available on their website. However, all of their potentially handy travel information is only relevant to those based in, or traveling to, Canada.

As far as actually using FlightHub’s search engine, I found it to be clunkier than my personal favorite, Google Flights. Flighthub isn’t the worst airfare search I’ve seen, in that it doesn’t force you to enter airport codes. Additionally, it does offer a convenient drop-down calendar for picking your dates.

However, this is a very no-frills search that fails to offer any flexibility in your searching that might help you discover a lower price, such as the date-by-date low prices displayed in Google Flight’s drop-down calendar, or the totally convenient flexible date option available at SkyScanner.

Like other third-party online travel agents, Flighthub also lacks information on low-cost options Southwest Airlines and Spirit Airlines, which don’t allow their prices to be displayed anywhere other than their official websites.

More on Booking Flights:

Next up on the negatives? While Flighthub doesn’t come right out and admit it, customer reviews of their service state that there are hidden fees—Flighthub membership fees, to be exact.

According to customers, making a booking through Flighthub automatically signs you up for a Flighthub Elite Membership, where you’re given the exclusive opportunity to enjoy monthly charges of $5.95 in exchange for:

  • Access to exclusive travel agent prices
  • Member-only priority customer service line
  • Seat sale alerts as they happen
  • Free Best Purchase Guarantee on all bookings
  • Elite offers and discounts from their travel partners

Those promises are confusing, as Flighthub already claims that customers get the best possible price and never have to wait for customer service assistance. Are these benefits promised to every Flighthub customer or are there additional elite offers and sale alerts for members?

We called Flighthub to clarify whether or not their membership was mandatory—or, at least, automatic when booking through the website. The company’s phone tree doesn’t provide a direct line to speak with customer service. Instead, we were forced to choose bookings and then requested to be transferred to the appropriate party. After a 12 wait, we decided to terminate the call.

So much for that “zero hold time when calling customer service” that Flighthub promised.

With our question about whether or not membership is automatic left unanswered, our best guess is that it’s the former, as your Flighthub Elite Membership login appears to be the same information used to book through Flighthub, leaving us to understand that there’s no distinction between being a customer and an Elite Member.

An additional warning: Because Flighthub is based in Canada, U.S. customers might be charged an international transaction fee due to the currency conversion banks must perform when you book with this company.

We’ll take an in-depth look at customer reviews in a moment. But first, let’s examine Flighthub’s Best Purchase Guarantee.

Is FlightHub’s Best Purchase Guarantee That Great?

If you’re booking a flight in the United States, the U.S. Department of Transportation regulates that any non-refundable ticket purchased at least seven days before the flight is subject to a 24-hour grace period during which you can hold, change, or cancel your reservation.

While Transport Canada doesn’t appear to enforce the same rule, most major airlines, including Air Canada, still offer their customers that grace period.

Which is why we were surprised to learn that Flighthub’s much-touted Best Price Guarantee isn’t anything more than a similar grace period. Actually, it’s a little less. According to their website:

The Best Purchase Guarantee plan allows you to cancel your booking within the same day (11:59 PM EST) you made the purchase. No questions asked! Simply select the Best Purchase Guarantee plan during the checkout process. The cost is $19.99 per passenger. If you would like to apply your Purchase Guarantee, please call us toll free at 1-800-900-1431, or email us at guarantee@flighthub.com.

So, instead of allowing you 24-hours, Flighthub only gives their customers until midnight on the day of purchase. Additionally, they’ll charge you almost $20 for the convenience, which doesn’t seem like such a great deal.

What Customers are Saying About Flighthub

Flighthub isn’t positively reviewed around the web, with complaints ranging from high ticket prices to hidden fees.

One customer left the following complaint on TripAdvisor:

“I tried to book a flight from Toronto to Barcelona today. The price on the confirmation was different than the one quoted before pressing the Book now button. When I called the 800 number to immediately complain the best they claimed they could do was to charged me $150.00 to cancel the order! Contacted the credit card company to report the fraud all they can do is initiate a dispute resolution.”

While this customer doesn’t explicitly state how long it took him to notice the price difference, if it occurred on the same day as his booking, the $150 fee would contradict FlightHub’s Best Purchase Guarantee.

Previous Flighthub customers replying to the above complaint also called the service a ripoff. One person stated that they were not allowed to use their Flighthub credit to purchase any other flights, being told that none were available. Another claimed that his refund was never actually sent.

Aside from switching prices after purchase and failing to refund money, Flighthub is also accused of sneakily charging customers a monthly membership fee of $5.95 without their approval.

The general consensus over 34 comments? That those who used Flighthub won’t be doing so again.

Bottom Line On Flighthub

How does Flighthub get away with switching ticket prices? A quick peek at their Terms & Conditions states the following:

All prices displayed on the web site are subject to change without notice until ticketed. In some instances, a fare may change after a reservation has been made. In this case we will contact you to advise you of the fare increase before we proceed any further.

The prices set out on the web site may not include taxes or airport charges or other fees. In this case taxes, airport charges and any additional fees will be displayed during the booking process but prior to payment submission. Special conditions may apply to the prices set out on the web site. In the event that your booking is being processed via third party discounters, a service fee may apply.

What the above fine print allows Flighthub to do is bump up the purchase price of your ticket after confirmation, then potentially take weeks or months issuing a refund, as one previous Flighthub customer states was their experience in this thread.

Bottom line on Flighthub’s travel services? Lacking any superb search features or customer protection policies that allow you to cancel your purchase after their short grace period, I don’t personally see any reason to book through Flighthub once you look past their marketing hype.

A better alternative is to use a third-party online travel agent, such as Google Flights or Skyscanner, to search for ticket prices. Then, book directly with the airline of your choice. That way, you get the convenience of viewing all possible ticket prices without becoming obligated to a middle man, should your plans change.

Want to learn more about how to find great travel deals? Check out our tips in:

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108 Consumer Reviews for FlightHub

Average Consumer Rating: 2.3
Rating Snapshot:
5 star: 28 4 star: 9 3 star: 1 2 star: 0 1 star:  70
Bottom Line: 34% would recommend it to a friend
Showing 1-11 of 108
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  • Misinformation and fraudulent practices

    I booked a flight for my parents coming from Nigeria. I asked the agent specifically when she said they will be coming through USA about a transit visa and she said they will only be in the US for less than 4 hours layover in Detroit, therefore, there's no need for transit visa coming through America. I told her to go ahead.

    Getting to the airport in Nigeria they were not allowed to board the plane, the reason being that they do not have a USA visa. I called FlightHub immediately, that was about six hours to the flight time. I was on the phone for over three hours being pushed back and forth; I think the agent deliberately kept me that long for a reason.

    After a very long delay, she then transferred me to her supervisor. Surprisingly, the supervisor said because this has just been brought to his attention and it's less than two hours for the flight to leave there is nothing he could do to help me, and all my crying didn't move him. He said no refund or credit, and my $3300 is gone. Later I called to see what they can do to help me and I was told that Air France has canceled the ticket, which means it's not a no-show case. I was then asked to pay additional $1500 to issue them another ticket for a different date, which I did.

    They told me to expect a mail confirming the ticket; this mail never surfaced. I called again only to be told that Air France has changed the status of the tickets to no-show, therefore, no refund and no credit. So almost $5000 for a ticket that would have normally cost less than $3000.

    Please, could anyone reading this comment and is able to help come to my aid. I'm helpless. My parents are coming for my daughter's wedding but FlightHub has messed it up.

    Bottom Line: No, I would not recommend this to a friend

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  • Experience

    • Vancouver, British Columbia, Canada,
    • Apr 17, 2018
    • Verified Reviewer

    I have been purchasing my flights through FlightHub for the last three years! Even looking thought other conventional website I go back to FlightHub because their website is simple and easy to navigate. In addition, I feel FlightHub has the best budget-friendly airfares and has not let me down when browsing through other airfare sites. I recommend FlightHub to all my friends, family, and co-workers!

    Bottom Line: Yes, I would recommend this to a friend

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  • Booking ticket from SGN to YYZ

    It is really easy to book with FlightHub. It also gives you a choice of a date with a price that I like. You can save lot of money with this option if you don't have to be fixed to a date. I love FlightHub.

    Bottom Line: Yes, I would recommend this to a friend

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  • Review

    The process was smooth and simple, and they offered many different selections with great prices! Everything was straightforward and the customer service was spectacular! I was searching for a flight for days on different apps and sites and was coming up short and getting confused. I was recommended by a friend to try FlightHub, and I found the perfect flight on the first try! I had questions about baggage, and they answered immediately to help resolve the issue. I’ll definitely be using this site for now on to purchase flights! Thanks FlightHub!

    Bottom Line: Yes, I would recommend this to a friend

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  • Online booking and fees

    This website made buying a ticket for a great low price easy and very helpful. However, when I got my credit card bill, there was an additional charge of $11.95. I assume that’s a booking fee, but I never saw it listed when I ordered my ticket. HEADS UP FELLOW TRAVELERS! There are other websites with no booking fees; next time I will use one of them.

    Bottom Line: No, I would not recommend this to a friend

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  • Right on the money

    • Turlock, CA,
    • Apr 15, 2018
    • Verified Reviewer

    I was looking around all over for a flight to Canada to visit my family up north, which seemed a simple enough order. Finding one so close to graduation season without breaking the bank is another story. My wife recommended FlightHub after using it herself, and I'm glad to have found out about this site. All the flights were neatly compiled with links to track price changes in the future, not to mention having better prices than most other booking sites. The booking process itself was simple and concise, and they even held onto my place in line while I finished up other arrangements. FlightHub is now my go-to site for all my future trips!

    Bottom Line: Yes, I would recommend this to a friend

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  • Worst experience ever

    • Ontario, Canada,
    • Apr 15, 2018
    • Verified Reviewer

    I booked two flights on April 3rd for my mother and I. For whatever reason they canceled my mom's trip. I got an email in the morning after booking at 11 pm the night before saying it was canceled. So I rebooked it for $90 more. They spelled her name wrong, and I'm still battling now to get it corrected. They will not make the name change even though Swiss Air says there are no fees to change the name. I have had MasterCard involved and making calls to FlightHub also, and they are still refusing. Now I have to cancel that ticket and lose $300 and apparently pay a cancellation fee to FlightHub on top of that and then rebook another ticket through Swiss Air.

    My mom went to the bank to find out what the problem is with the credit card and the bank said FlightHub did not even try to put through a payment. So they just did this so we would book at a higher price and then have to cancel the ticket.

    This is absolutely ludicrous. Why have has FlightHub not been shut down? While still in the middle of this I have been going to the Better Business Bureau and other places and FlightHub has nothing but bad reviews and it seems to be the same complaint. How do we put this company out of business?

    I'm just wondering if this review will even go through if it's going through FlightHub, LOL.

    Bottom Line: No, I would not recommend this to a friend

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  • Good service

    Good site, easy to view all the prices from different airlines and compare deals. Facilitates our searches because we can see the alternate date prices, etc. The site allows to find a good price and see if it's better to wait before buying the ticket or take advantage of the deals.

    Bottom Line: Yes, I would recommend this to a friend

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  • Love FlightHub

    This is the second time I have used FlightHub. I love it. The first time was amazing, and I am praying the second one is the same. The website is easy to use and not misleading like other sites.

    Bottom Line: Yes, I would recommend this to a friend

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  • Easier than making a cup of coffee, quicker than ordering it!

    I was constantly checking for flights to Mumbai and got the best deal on FlightHub. Plus the option to pre-select the seats right when you book the flight was amazing! I've been using FlightHub for over three years now, and it never disappoints!

    Bottom Line: Yes, I would recommend this to a friend

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  • Loving FlightHub

    It was easy and convenient; you can pick flights and times you want! I have recommended FlightHub to several friends. When I called to get help, they were helpful and easy to talk to, they understood exactly what I wanted, and they did their best to try and help! This is a great website and is easy to use! I would use this website again! My friend goes to Antigua a lot, so I know she'll use this website in the future. Thanks for making this a pleasant experience.

    Bottom Line: Yes, I would recommend this to a friend

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