About FlightHub

By Autumn Yates
HighYa Staff

Are you looking for cheap travel prices with a side of authentically Canadian customer service? FlightHub is an Ontario-based online travel agency that promises the lowest possible prices and multiple conveniences, including:

  • Instant E-ticket delivery that arrives immediately after your booking.
  • Transparent all-in pricing that never surprises you with hidden fees or extra charges.
  • Zero hold time when calling their customer service.
  • Beginning-to-end customer support that extends beyond the ticket buying process to during and after your trip.

Additionally, FlightHub customers can conveniently monitor their reservations online or through a mobile app, receiving travel alerts, schedule changes, or other important information about an upcoming trip.

How Does FlightHub Do It?

The skilled travel specialists at Flighthub boast over two decades of serving Canada’s travel needs offline. Now, Flighthub has caught up with the world of internet commerce by expanding to online bookings with a software database that they claim can’t be beaten.

Flighthub claims direct access to wholesalers, airlines, and hotel suppliers in Canada, allowing their customers to enjoy insider savings without needing to visit multiple websites or locations to compare the best prices.

Why Else Does FlightHub Claim to Be a Better Choice?

Flighthub appears geared towards those who don’t travel frequently, with a support section that answers questions like “How do I use an E-ticket?” and “How do I get a passport?” alongside standard queries such as “When do I need to check in for my flight?”

Aside from their promises of superior customers service, Flighthub offers travelers daily deals that range from $20 off flights to Europe to 55% off hotel bookings.

Flighthub offers travel guides to a variety of their destinations, including information on top tourist attractions and weather.

Screenshot of Flighthub Travel Guides Screenshot of www.flighthub.com

These guides also conveniently display prices converted into Canadian dollars. However, the items that are listed, such as how much it costs to rent a tennis court for one hour or the price to purchase one kilogram of tomatoes, don’t appear particularly useful to the average traveler.

What’s Bad About Booking With FlightHub?

First off, Flighthub is aimed at serving Canadian customers. As they are a third-party vendor, not an airline, there isn’t a route map available on their website. However, all of their potentially handy travel information is only relevant to those based in, or traveling to, Canada.

As far as actually using FlightHub’s search engine, I found it to be clunkier than my personal favorite, Google Flights. Flighthub isn’t the worst airfare search I’ve seen, in that it doesn’t force you to enter airport codes. Additionally, it does offer a convenient drop-down calendar for picking your dates.

However, this is a very no-frills search that fails to offer any flexibility in your searching that might help you discover a lower price, such as the date-by-date low prices displayed in Google Flight’s drop-down calendar, or the totally convenient flexible date option available at SkyScanner.

Like other third-party online travel agents, Flighthub also lacks information on low-cost options Southwest Airlines and Spirit Airlines, which don’t allow their prices to be displayed anywhere other than their official websites.

More on Booking Flights:

Next up on the negatives? While Flighthub doesn’t come right out and admit it, customer reviews of their service state that there are hidden fees—Flighthub membership fees, to be exact.

According to customers, making a booking through Flighthub automatically signs you up for a Flighthub Elite Membership, where you’re given the exclusive opportunity to enjoy monthly charges of $5.95 in exchange for:

  • Access to exclusive travel agent prices
  • Member-only priority customer service line
  • Seat sale alerts as they happen
  • Free Best Purchase Guarantee on all bookings
  • Elite offers and discounts from their travel partners

Those promises are confusing, as Flighthub already claims that customers get the best possible price and never have to wait for customer service assistance. Are these benefits promised to every Flighthub customer or are there additional elite offers and sale alerts for members?

We called Flighthub to clarify whether or not their membership was mandatory—or, at least, automatic when booking through the website. The company’s phone tree doesn’t provide a direct line to speak with customer service. Instead, we were forced to choose bookings and then requested to be transferred to the appropriate party. After a 12 wait, we decided to terminate the call.

So much for that “zero hold time when calling customer service” that Flighthub promised.

With our question about whether or not membership is automatic left unanswered, our best guess is that it’s the former, as your Flighthub Elite Membership login appears to be the same information used to book through Flighthub, leaving us to understand that there’s no distinction between being a customer and an Elite Member.

An additional warning: Because Flighthub is based in Canada, U.S. customers might be charged an international transaction fee due to the currency conversion banks must perform when you book with this company.

We’ll take an in-depth look at customer reviews in a moment. But first, let’s examine Flighthub’s Best Purchase Guarantee.

Is FlightHub’s Best Purchase Guarantee That Great?

If you’re booking a flight in the United States, the U.S. Department of Transportation regulates that any non-refundable ticket purchased at least seven days before the flight is subject to a 24-hour grace period during which you can hold, change, or cancel your reservation.

While Transport Canada doesn’t appear to enforce the same rule, most major airlines, including Air Canada, still offer their customers that grace period.

Which is why we were surprised to learn that Flighthub’s much-touted Best Price Guarantee isn’t anything more than a similar grace period. Actually, it’s a little less. According to their website:

The Best Purchase Guarantee plan allows you to cancel your booking within the same day (11:59 PM EST) you made the purchase. No questions asked! Simply select the Best Purchase Guarantee plan during the checkout process. The cost is $19.99 per passenger. If you would like to apply your Purchase Guarantee, please call us toll free at 1-800-900-1431, or email us at guarantee@flighthub.com.

So, instead of allowing you 24-hours, Flighthub only gives their customers until midnight on the day of purchase. Additionally, they’ll charge you almost $20 for the convenience, which doesn’t seem like such a great deal.

What Customers are Saying About Flighthub

Flighthub isn’t positively reviewed around the web, with complaints ranging from high ticket prices to hidden fees.

One customer left the following complaint on TripAdvisor:

“I tried to book a flight from Toronto to Barcelona today. The price on the confirmation was different than the one quoted before pressing the Book now button. When I called the 800 number to immediately complain the best they claimed they could do was to charged me $150.00 to cancel the order! Contacted the credit card company to report the fraud all they can do is initiate a dispute resolution.”

While this customer doesn’t explicitly state how long it took him to notice the price difference, if it occurred on the same day as his booking, the $150 fee would contradict FlightHub’s Best Purchase Guarantee.

Previous Flighthub customers replying to the above complaint also called the service a ripoff. One person stated that they were not allowed to use their Flighthub credit to purchase any other flights, being told that none were available. Another claimed that his refund was never actually sent.

Aside from switching prices after purchase and failing to refund money, Flighthub is also accused of sneakily charging customers a monthly membership fee of $5.95 without their approval.

The general consensus over 34 comments? That those who used Flighthub won’t be doing so again.

Bottom Line On Flighthub

How does Flighthub get away with switching ticket prices? A quick peek at their Terms & Conditions states the following:

All prices displayed on the web site are subject to change without notice until ticketed. In some instances, a fare may change after a reservation has been made. In this case we will contact you to advise you of the fare increase before we proceed any further.

The prices set out on the web site may not include taxes or airport charges or other fees. In this case taxes, airport charges and any additional fees will be displayed during the booking process but prior to payment submission. Special conditions may apply to the prices set out on the web site. In the event that your booking is being processed via third party discounters, a service fee may apply.

What the above fine print allows Flighthub to do is bump up the purchase price of your ticket after confirmation, then potentially take weeks or months issuing a refund, as one previous Flighthub customer states was their experience in this thread.

Bottom line on Flighthub’s travel services? Lacking any superb search features or customer protection policies that allow you to cancel your purchase after their short grace period, I don’t personally see any reason to book through Flighthub once you look past their marketing hype.

A better alternative is to use a third-party online travel agent, such as Google Flights or Skyscanner, to search for ticket prices. Then, book directly with the airline of your choice. That way, you get the convenience of viewing all possible ticket prices without becoming obligated to a middle man, should your plans change.

Want to learn more about how to find great travel deals? Check out our tips in:

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2217 Consumer Reviews for FlightHub

Average Consumer Rating: 4.4
Rating Snapshot:
5 star: 1597 4 star: 358 3 star: 46 2 star: 38 1 star:  178
Bottom Line: 89% would recommend it to a friend
Showing 1-11 of 2217
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  • Editor’s Note: It is our understanding that this company has been asking its customers to leave feedback on HighYa. We assure you that each of these reviews has still been subjected to the same verification & vetting process that all submitted reviews go through. Learn More Here
  • Easy to navigate and convenient

    • Milwaukee, WI,
    • Oct 19, 2018
    • Verified Reviewer

    After trying numerous sites looking for the best deals on airfare, I ran across FlightHub. So easy to navigate! I am able to view different pricing/flight options with a minimal amount of time and hassle. This will be my first time flying internationally, and you made it convenient, quick and easy.

    Thank you!

    Bottom Line: Yes, I would recommend this to a friend

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  • Terrible

    • Orangeville, Ontario, Canada,
    • Oct 18, 2018
    • Verified Reviewer

    The worst customer service ever. I booked a flight for seven passengers on July 12th and a flight in October 2018. My infant lap baby's name appeared not the same as the passport. I called since July and up to now they confirmed that there is no problem. But I called Air Canada and they confirmed that my baby would be denied boarding. Only up to this day that they confirmed there is no problem and that they couldn't do anything but to cancel the whole flight and pay again. The agent even blamed me why I didn't call right away. Shame! I called right away when I received the confirmation, how could I ignore the name of my 13-month-old baby when I know the policy is that whatever is on the passport should be the same with the ticket. They hung up on me and put me for more than three hours on hold.

    Bottom Line: No, I would not recommend this to a friend

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  • Easy pickens

    • Ohio,
    • Oct 16, 2018
    • Verified Reviewer

    Very easy to use with really low prices. This is my first time using it and I've already saved hundreds of dollars on a flight that I bought last year for double the price. I hope to continue to use FlightHub.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    Terrible customer service

    • San Antonio, TX,
    • Oct 14, 2018
    • Verified Reviewer

    I recently booked a flight through this company from Newark, New Jersey to Dusseldorf, Germany. I had to make several connecting flights before I reached Newark, and due to bad weather they were delayed and I was unable to make my connecting flights, with time to get to my international flight. I contacted the company several times to see if there was anything that could be done or any way I could be helped with this dilemma and did not receive any useful information, besides that I was out of luck. They would not change my flight to a later date or notify the airline to hold the plane for me. I paid for a round trip ticket and when I was unable to make my first flight, they also canceled the return flight. This is completely ridiculous. I not only lost over $600 I paid for this flight, I also lost money that I paid for reservations at my destination. I was very unimpressed with the system that was in place for resolving problems that customers have, there are no real solutions that the call center can give. Their customer service is rude and extremely unhelpful.

    Bottom Line: No, I would not recommend this to a friend

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  • Okay

    • Hanna, Alberta, Canada,
    • Oct 14, 2018
    • Verified Reviewer

    I thought the process was okay; found a flight, paid for it, done. It seemed fine, and there were no problems. I was generally happy and pleased about the process. We had a terrible experience with another company, so compared to the other company, this was great.

    Bottom Line: Yes, I would recommend this to a friend

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  • Billing issue

    • Brampton, Canada,
    • Oct 13, 2018
    • Verified Reviewer

    I purchase a ticket in CAD $1521 and FlightHub charged me CAD $1559. I don't understand why I need to pay CAD $30-$40 extra. Also, during the booking, FlightHub didn't mention any charges of booking fees and they charged me CAD $22.64, which is not appropriate. Also, when I talked with Customer Service, they told me they cannot revert back CAD $50-$60. If you cannot give cheap tickets and are charging extra money after, then why are you are making people in fools. Stop this business of making people fools.

    Bottom Line: No, I would not recommend this to a friend

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  • Excellent

    My experience was flawless! I received confirmation right away and was pleased with the overall execution. My trip progressed as expected and getting there on both legs there and back was a good experience. Delta is also awesome.

    Bottom Line: Yes, I would recommend this to a friend

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  • Good job, FlightHub

    I have dealt with FlightHub several times for our (my husband and I) trip to the Philippines, including our son's trip to the Philippines too. Also, a most recent one is my upcoming trip to Portland, Oregon in November 14 to 20, 2018. It was always a pleasure to book our flight online/by phone, if I have some serious questions to be answered by an agent. They are always polite and accomodating when I talked to them and answered my questions professionally. I will recommend FlightHub to my family and friends for airline online booking very highly. Thank you for great service.

    Bottom Line: Yes, I would recommend this to a friend

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  • Easy booking

    • Nova Scotia, Canada,
    • Oct 12, 2018
    • Verified Reviewer

    The process was simple to follow and quickly completed. I received my confirmation email quickly and have no complaints.

    It would be nice if they had a price drop guarantee so that if a less expensive option comes along, it would be easy to take advantage of the savings.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    Very unsatisfied customer

    • Kennewick, WA,
    • Oct 12, 2018
    • Verified Reviewer

    They were so unprofessional. Then they booked my flight, took payment, and then in about half an hour, they canceled my flight. Now they sit and have my money on lockdown 6 to 8 weeks. Please, people, do not book with FlightHub.

    Bottom Line: No, I would not recommend this to a friend

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  • Very good

    • Vancouver, British Columbia, Canada,
    • Oct 12, 2018
    • Verified Reviewer

    So far so good. The website was easy to use, the payment went through without a hitch, and I look forward to my trip. I don't know what else you want me to say, and I don't know what my character count is yet.

    Bottom Line: Yes, I would recommend this to a friend

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