About FlightHub

By Autumn Yates
HighYa Staff

Are you looking for cheap travel prices with a side of authentically Canadian customer service? FlightHub is an Ontario-based online travel agency that promises the lowest possible prices and multiple conveniences, including:

  • Instant E-ticket delivery that arrives immediately after your booking.
  • Transparent all-in pricing that never surprises you with hidden fees or extra charges.
  • Zero hold time when calling their customer service.
  • Beginning-to-end customer support that extends beyond the ticket buying process to during and after your trip.

Additionally, FlightHub customers can conveniently monitor their reservations online or through a mobile app, receiving travel alerts, schedule changes, or other important information about an upcoming trip.

How Does FlightHub Do It?

The skilled travel specialists at Flighthub boast over two decades of serving Canada’s travel needs offline. Now, Flighthub has caught up with the world of internet commerce by expanding to online bookings with a software database that they claim can’t be beaten.

Flighthub claims direct access to wholesalers, airlines, and hotel suppliers in Canada, allowing their customers to enjoy insider savings without needing to visit multiple websites or locations to compare the best prices.

Why Else Does FlightHub Claim to Be a Better Choice?

Flighthub appears geared towards those who don’t travel frequently, with a support section that answers questions like “How do I use an E-ticket?” and “How do I get a passport?” alongside standard queries such as “When do I need to check in for my flight?”

Aside from their promises of superior customers service, Flighthub offers travelers daily deals that range from $20 off flights to Europe to 55% off hotel bookings.

Flighthub offers travel guides to a variety of their destinations, including information on top tourist attractions and weather.

Screenshot of Flighthub Travel Guides Screenshot of www.flighthub.com

These guides also conveniently display prices converted into Canadian dollars. However, the items that are listed, such as how much it costs to rent a tennis court for one hour or the price to purchase one kilogram of tomatoes, don’t appear particularly useful to the average traveler.

What’s Bad About Booking With FlightHub?

First off, Flighthub is aimed at serving Canadian customers. As they are a third-party vendor, not an airline, there isn’t a route map available on their website. However, all of their potentially handy travel information is only relevant to those based in, or traveling to, Canada.

As far as actually using FlightHub’s search engine, I found it to be clunkier than my personal favorite, Google Flights. Flighthub isn’t the worst airfare search I’ve seen, in that it doesn’t force you to enter airport codes. Additionally, it does offer a convenient drop-down calendar for picking your dates.

However, this is a very no-frills search that fails to offer any flexibility in your searching that might help you discover a lower price, such as the date-by-date low prices displayed in Google Flight’s drop-down calendar, or the totally convenient flexible date option available at SkyScanner.

Like other third-party online travel agents, Flighthub also lacks information on low-cost options Southwest Airlines and Spirit Airlines, which don’t allow their prices to be displayed anywhere other than their official websites.

More on Booking Flights:

Next up on the negatives? While Flighthub doesn’t come right out and admit it, customer reviews of their service state that there are hidden fees—Flighthub membership fees, to be exact.

According to customers, making a booking through Flighthub automatically signs you up for a Flighthub Elite Membership, where you’re given the exclusive opportunity to enjoy monthly charges of $5.95 in exchange for:

  • Access to exclusive travel agent prices
  • Member-only priority customer service line
  • Seat sale alerts as they happen
  • Free Best Purchase Guarantee on all bookings
  • Elite offers and discounts from their travel partners

Those promises are confusing, as Flighthub already claims that customers get the best possible price and never have to wait for customer service assistance. Are these benefits promised to every Flighthub customer or are there additional elite offers and sale alerts for members?

We called Flighthub to clarify whether or not their membership was mandatory—or, at least, automatic when booking through the website. The company’s phone tree doesn’t provide a direct line to speak with customer service. Instead, we were forced to choose bookings and then requested to be transferred to the appropriate party. After a 12 wait, we decided to terminate the call.

So much for that “zero hold time when calling customer service” that Flighthub promised.

With our question about whether or not membership is automatic left unanswered, our best guess is that it’s the former, as your Flighthub Elite Membership login appears to be the same information used to book through Flighthub, leaving us to understand that there’s no distinction between being a customer and an Elite Member.

An additional warning: Because Flighthub is based in Canada, U.S. customers might be charged an international transaction fee due to the currency conversion banks must perform when you book with this company.

We’ll take an in-depth look at customer reviews in a moment. But first, let’s examine Flighthub’s Best Purchase Guarantee.

Is FlightHub’s Best Purchase Guarantee That Great?

If you’re booking a flight in the United States, the U.S. Department of Transportation regulates that any non-refundable ticket purchased at least seven days before the flight is subject to a 24-hour grace period during which you can hold, change, or cancel your reservation.

While Transport Canada doesn’t appear to enforce the same rule, most major airlines, including Air Canada, still offer their customers that grace period.

Which is why we were surprised to learn that Flighthub’s much-touted Best Price Guarantee isn’t anything more than a similar grace period. Actually, it’s a little less. According to their website:

The Best Purchase Guarantee plan allows you to cancel your booking within the same day (11:59 PM EST) you made the purchase. No questions asked! Simply select the Best Purchase Guarantee plan during the checkout process. The cost is $19.99 per passenger. If you would like to apply your Purchase Guarantee, please call us toll free at 1-800-900-1431, or email us at guarantee@flighthub.com.

So, instead of allowing you 24-hours, Flighthub only gives their customers until midnight on the day of purchase. Additionally, they’ll charge you almost $20 for the convenience, which doesn’t seem like such a great deal.

What Customers are Saying About Flighthub

Flighthub isn’t positively reviewed around the web, with complaints ranging from high ticket prices to hidden fees.

One customer left the following complaint on TripAdvisor:

“I tried to book a flight from Toronto to Barcelona today. The price on the confirmation was different than the one quoted before pressing the Book now button. When I called the 800 number to immediately complain the best they claimed they could do was to charged me $150.00 to cancel the order! Contacted the credit card company to report the fraud all they can do is initiate a dispute resolution.”

While this customer doesn’t explicitly state how long it took him to notice the price difference, if it occurred on the same day as his booking, the $150 fee would contradict FlightHub’s Best Purchase Guarantee.

Previous Flighthub customers replying to the above complaint also called the service a ripoff. One person stated that they were not allowed to use their Flighthub credit to purchase any other flights, being told that none were available. Another claimed that his refund was never actually sent.

Aside from switching prices after purchase and failing to refund money, Flighthub is also accused of sneakily charging customers a monthly membership fee of $5.95 without their approval.

The general consensus over 34 comments? That those who used Flighthub won’t be doing so again.

Bottom Line On Flighthub

How does Flighthub get away with switching ticket prices? A quick peek at their Terms & Conditions states the following:

All prices displayed on the web site are subject to change without notice until ticketed. In some instances, a fare may change after a reservation has been made. In this case we will contact you to advise you of the fare increase before we proceed any further.

The prices set out on the web site may not include taxes or airport charges or other fees. In this case taxes, airport charges and any additional fees will be displayed during the booking process but prior to payment submission. Special conditions may apply to the prices set out on the web site. In the event that your booking is being processed via third party discounters, a service fee may apply.

What the above fine print allows Flighthub to do is bump up the purchase price of your ticket after confirmation, then potentially take weeks or months issuing a refund, as one previous Flighthub customer states was their experience in this thread.

Bottom line on Flighthub’s travel services? Lacking any superb search features or customer protection policies that allow you to cancel your purchase after their short grace period, I don’t personally see any reason to book through Flighthub once you look past their marketing hype.

A better alternative is to use a third-party online travel agent, such as Google Flights or Skyscanner, to search for ticket prices. Then, book directly with the airline of your choice. That way, you get the convenience of viewing all possible ticket prices without becoming obligated to a middle man, should your plans change.

Want to learn more about how to find great travel deals? Check out our tips in:

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2241 Consumer Reviews for FlightHub

Average Consumer Rating: 4.4
Rating Snapshot:
5 star: 1600 4 star: 359 3 star: 46 2 star: 38 1 star:  198
Bottom Line: 88% would recommend it to a friend
Showing 1-11 of 2241
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  • Editor’s Note: It is our understanding that this company has been asking its customers to leave feedback on HighYa. We assure you that each of these reviews has still been subjected to the same verification & vetting process that all submitted reviews go through. Learn More Here
  • Terrible customer

    • Ontario, Canada,
    • Jan 15, 2019
    • Verified Reviewer

    The worst customer service I have ever had. I searched for a flight date and the wrong date was booked. I called them within 10 minutes of booking to change or cancel my flight and they said I would be charged $20 to do so. I had asked to speak with a supervisor to which I waited on hold for a half an hour and then was still charged the $20 for a flight I had not even wanted in the first place. I will never do business with this company again and would not recommend them to anyone. Their policies are a garbage money grab but realistically they probably don't care about this review anyway seeing as their customer service was so horrible.

    Bottom Line: No, I would not recommend this to a friend

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  • Double charge payment ticket on my credit card

    • Richmond, British Columbia, Canada,
    • Jan 11, 2019
    • Verified Reviewer

    Hello.

    This company is a huge scam. They charged me double on my credit card and pretended to offer a credit refund when we needed to cancel and rebook. I will never ever buy anything for that company. Also, I will really tell everyone about not using it. Scam. Crap company.

    Bottom Line: No, I would not recommend this to a friend

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  • Very poor service, bad experience

    • Toronto, Ontario, Canada,
    • Jan 10, 2019
    • Verified Reviewer

    I booked a flight through FlightHub and there was a change in the flight. FlightHub failed to update the itinerary and took no responsibility when we called them after showing up for a flight on the wrong day based on the information they provided. The representative hung up on us! Very disappointed.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Misguided flights

    • Toronto, Ontario, Canada,
    • Jan 9, 2019
    • Verified Reviewer

    I flew from Toronto to Tampa and my return flight was from Tampa to Toronto with a layover in Washington. My itinerary failed to tell me once I got to Washington I would either have to pay $65 to take a shuttle to another airport in Washington that was an hour away during rush hour traffic OR pay $75 more to fly back at the airport I arrived at!

    I called customer service and explained my dilemma and was told it was the fault on behalf of the airline and was hung up on!

    I called back AGAIN and spoke to a man named Cordie who told me it was the airline's fault as well as my own!

    I ended up paying the $75 from the airport I arrived at, had to RUN through the airport and was the last person on the plane.

    FlightHub will NOT reimburse me for THEIR mistake.

    I will NEVER use FlightHub again and suggest travellers to look elsewhere for booking a flight or any kind of vacation or to bring extra money for unexpected and inconvenient surprises like this!

    Bottom Line: No, I would not recommend this to a friend

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  • Worst Company Ever

    • Ontario, Canada,
    • Jan 5, 2019
    • Verified Reviewer

    This is the worst travel company that I have dealt with in my entire life and I have traveled extensively in the last 20 years. Their web site does not work properly. When you click a button thinking you paid for something on the site it doesn't actually work. I basically paid for something I didn't get and when I contacted the company, they couldn't do anything for me. They said their system did not show that I paid for the service when I actually did and told me I had to prove that I pressed the correct button. Really? I lost a few hundred dollars on this deal. So be very wary of this site as their system does not work and you will be charged more. I will NEVER use this site again. Terrible customer service. Use at your own risk.

    Bottom Line: No, I would not recommend this to a friend

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  • Fraud, they sell higher price tickets then switch you, saying system error

    • Ontario, Canada,
    • Dec 21, 2018
    • Verified Reviewer

    I purchased two premium class tickets, travel confirmation show correct tickets. Then five months later they change the flights and downgrade the tickets to economy and "claim" a FlightHub systems error at the time of booking. After three hours talking on the phone with various departments, they refuse to honor the premium class tickets I purchased.

    First they say the premium seats are no longer available, I check the website and they are still selling the seats! Then they blame AirNewland. FlightHub refuses to honor the premium seating even though all contact via FlightHub confirms my purchase.

    Bottom Line: No, I would not recommend this to a friend

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  • Absolute scam

    • Prince George, British Columbia, Canada,
    • Dec 20, 2018
    • Verified Reviewer

    I had booked flights out and returning and I declined their offer for travel insurance and cancellation insurance, and there was a glitch to their system where it changed my flight dates between my receipt and itinerary and they will not reimburse or look into the issue with their software. So I had to book a complete other flight. I do not recommend FlightHub to anyone flying. Phone your airlines directly!

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Cancel ticket

    • Calgary, Alberta, Canada,
    • Dec 13, 2018
    • Verified Reviewer

    I used FlightHub to book my ticket. I had an issue, so I put my travel on hold for later.

    When I called FlightHub to cancel, they applied $150 just to cancel, and I have one year to rebook another flight ticket that they will charge another $200.

    What I found out is that airlines match the prices of all the other agents. Also, they don’t charge the cancellation fee, and when you are ready to book a ticket, they charge only $100.

    When I called FlightHub to bring this to their attention, I got a supervisor from the Philippines by name Stalla hang up on me.

    From now on, I will go straight with airline, better service, and they match the price, and you avoid the extra scam from the third party.

    Bottom Line: No, I would not recommend this to a friend

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  • My travel credit is LOST

    • British Columbia, Canada,
    • Dec 12, 2018
    • Verified Reviewer

    This is not a professional company. They do not care and want to steal money. Their rules are not clear, and they try to pass you from one agent to another repeating exactly the same thing. The office is overseas, somewhere they say they cannot "disclose."

    I had travel credits for $825. Their online link to my ticket would not give any results, no matter what dates I choose to travel. Then, I called customer services several times, spend more than two hours on the phone, and I was told there was no availability even if on their regular FlightHub search for the same itinerary and same destination and airline (their rules). Then I was told I had to pay $625 more on top of the $825 I already paid to change my flight? Now, I have to lose $825.

    Bottom Line: No, I would not recommend this to a friend

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  • FlightHub is a scam company, stay away

    • Montreal, Quebec, Canada,
    • Dec 9, 2018
    • Verified Reviewer

    I wanted to cancel my booking. They clearly stated that the cancelation fees would be $250 on their website. First they made it impossible to do it through their website, you get a blank page when you click the cancel button.

    When I called an agent, she confirmed that the cancelation fees are only $250 (I paid $917), I accepted the cancelation, then the day after, they called me saying that the airline company will charge you an extra $500 fees for the cancelation, so in total $750 in cancelation fees for a $917 ticket, which is clearly a big scam.

    Bottom Line: No, I would not recommend this to a friend

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  • Disappointed!

    • Seattle, WA,
    • Dec 6, 2018
    • Verified Reviewer

    Hey, I got my daughter a ticket from Honolulu to Seattle, Washington, it was the cheapest around. I sent her the confirmation number and the next day she called me and said it says that the flight had been canceled. I tried looking at my bank and the money was still taken out. I call the representative that was not very helpful at all and she said it was my bank's fault, and I didn’t have enough money in my bank when I had plenty of money in my bank for this ticket. Now they’re watching to make sure I don’t get scammed or these guys don’t take more money out, and now my daughter doesn’t get to go to Seattle for Christmas because the flights are too much now, thanks.

    It says these guys did pre-authorize the money the money was in the account and then all of a sudden these guys canceled it. I was scared to redo it again and re-order the ticket for more money to come out. It’s really upsetting that this happened, and now I’m trying to find her another flight to try to emergency get her there for Christmas and every other airline is triple the price now.

    Bottom Line: No, I would not recommend this to a friend

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