About FlightHub

By Autumn Yates
HighYa Staff

Are you looking for cheap travel prices with a side of authentically Canadian customer service? FlightHub is an Ontario-based online travel agency that promises the lowest possible prices and multiple conveniences, including:

  • Instant E-ticket delivery that arrives immediately after your booking.
  • Transparent all-in pricing that never surprises you with hidden fees or extra charges.
  • Zero hold time when calling their customer service.
  • Beginning-to-end customer support that extends beyond the ticket buying process to during and after your trip.

Additionally, FlightHub customers can conveniently monitor their reservations online or through a mobile app, receiving travel alerts, schedule changes, or other important information about an upcoming trip.

How Does FlightHub Do It?

The skilled travel specialists at Flighthub boast over two decades of serving Canada’s travel needs offline. Now, Flighthub has caught up with the world of internet commerce by expanding to online bookings with a software database that they claim can’t be beaten.

Flighthub claims direct access to wholesalers, airlines, and hotel suppliers in Canada, allowing their customers to enjoy insider savings without needing to visit multiple websites or locations to compare the best prices.

Why Else Does FlightHub Claim to Be a Better Choice?

Flighthub appears geared towards those who don’t travel frequently, with a support section that answers questions like “How do I use an E-ticket?” and “How do I get a passport?” alongside standard queries such as “When do I need to check in for my flight?”

Aside from their promises of superior customers service, Flighthub offers travelers daily deals that range from $20 off flights to Europe to 55% off hotel bookings.

Flighthub offers travel guides to a variety of their destinations, including information on top tourist attractions and weather.

Screenshot of Flighthub Travel Guides Screenshot of www.flighthub.com

These guides also conveniently display prices converted into Canadian dollars. However, the items that are listed, such as how much it costs to rent a tennis court for one hour or the price to purchase one kilogram of tomatoes, don’t appear particularly useful to the average traveler.

What’s Bad About Booking With FlightHub?

First off, Flighthub is aimed at serving Canadian customers. As they are a third-party vendor, not an airline, there isn’t a route map available on their website. However, all of their potentially handy travel information is only relevant to those based in, or traveling to, Canada.

As far as actually using FlightHub’s search engine, I found it to be clunkier than my personal favorite, Google Flights. Flighthub isn’t the worst airfare search I’ve seen, in that it doesn’t force you to enter airport codes. Additionally, it does offer a convenient drop-down calendar for picking your dates.

However, this is a very no-frills search that fails to offer any flexibility in your searching that might help you discover a lower price, such as the date-by-date low prices displayed in Google Flight’s drop-down calendar, or the totally convenient flexible date option available at SkyScanner.

Like other third-party online travel agents, Flighthub also lacks information on low-cost options Southwest Airlines and Spirit Airlines, which don’t allow their prices to be displayed anywhere other than their official websites.

More on Booking Flights:

Next up on the negatives? While Flighthub doesn’t come right out and admit it, customer reviews of their service state that there are hidden fees—Flighthub membership fees, to be exact.

According to customers, making a booking through Flighthub automatically signs you up for a Flighthub Elite Membership, where you’re given the exclusive opportunity to enjoy monthly charges of $5.95 in exchange for:

  • Access to exclusive travel agent prices
  • Member-only priority customer service line
  • Seat sale alerts as they happen
  • Free Best Purchase Guarantee on all bookings
  • Elite offers and discounts from their travel partners

Those promises are confusing, as Flighthub already claims that customers get the best possible price and never have to wait for customer service assistance. Are these benefits promised to every Flighthub customer or are there additional elite offers and sale alerts for members?

We called Flighthub to clarify whether or not their membership was mandatory—or, at least, automatic when booking through the website. The company’s phone tree doesn’t provide a direct line to speak with customer service. Instead, we were forced to choose bookings and then requested to be transferred to the appropriate party. After a 12 wait, we decided to terminate the call.

So much for that “zero hold time when calling customer service” that Flighthub promised.

With our question about whether or not membership is automatic left unanswered, our best guess is that it’s the former, as your Flighthub Elite Membership login appears to be the same information used to book through Flighthub, leaving us to understand that there’s no distinction between being a customer and an Elite Member.

An additional warning: Because Flighthub is based in Canada, U.S. customers might be charged an international transaction fee due to the currency conversion banks must perform when you book with this company.

We’ll take an in-depth look at customer reviews in a moment. But first, let’s examine Flighthub’s Best Purchase Guarantee.

Is FlightHub’s Best Purchase Guarantee That Great?

If you’re booking a flight in the United States, the U.S. Department of Transportation regulates that any non-refundable ticket purchased at least seven days before the flight is subject to a 24-hour grace period during which you can hold, change, or cancel your reservation.

While Transport Canada doesn’t appear to enforce the same rule, most major airlines, including Air Canada, still offer their customers that grace period.

Which is why we were surprised to learn that Flighthub’s much-touted Best Price Guarantee isn’t anything more than a similar grace period. Actually, it’s a little less. According to their website:

The Best Purchase Guarantee plan allows you to cancel your booking within the same day (11:59 PM EST) you made the purchase. No questions asked! Simply select the Best Purchase Guarantee plan during the checkout process. The cost is $19.99 per passenger. If you would like to apply your Purchase Guarantee, please call us toll free at 1-800-900-1431, or email us at guarantee@flighthub.com.

So, instead of allowing you 24-hours, Flighthub only gives their customers until midnight on the day of purchase. Additionally, they’ll charge you almost $20 for the convenience, which doesn’t seem like such a great deal.

What Customers are Saying About Flighthub

Flighthub isn’t positively reviewed around the web, with complaints ranging from high ticket prices to hidden fees.

One customer left the following complaint on TripAdvisor:

“I tried to book a flight from Toronto to Barcelona today. The price on the confirmation was different than the one quoted before pressing the Book now button. When I called the 800 number to immediately complain the best they claimed they could do was to charged me $150.00 to cancel the order! Contacted the credit card company to report the fraud all they can do is initiate a dispute resolution.”

While this customer doesn’t explicitly state how long it took him to notice the price difference, if it occurred on the same day as his booking, the $150 fee would contradict FlightHub’s Best Purchase Guarantee.

Previous Flighthub customers replying to the above complaint also called the service a ripoff. One person stated that they were not allowed to use their Flighthub credit to purchase any other flights, being told that none were available. Another claimed that his refund was never actually sent.

Aside from switching prices after purchase and failing to refund money, Flighthub is also accused of sneakily charging customers a monthly membership fee of $5.95 without their approval.

The general consensus over 34 comments? That those who used Flighthub won’t be doing so again.

Bottom Line On Flighthub

How does Flighthub get away with switching ticket prices? A quick peek at their Terms & Conditions states the following:

All prices displayed on the web site are subject to change without notice until ticketed. In some instances, a fare may change after a reservation has been made. In this case we will contact you to advise you of the fare increase before we proceed any further.

The prices set out on the web site may not include taxes or airport charges or other fees. In this case taxes, airport charges and any additional fees will be displayed during the booking process but prior to payment submission. Special conditions may apply to the prices set out on the web site. In the event that your booking is being processed via third party discounters, a service fee may apply.

What the above fine print allows Flighthub to do is bump up the purchase price of your ticket after confirmation, then potentially take weeks or months issuing a refund, as one previous Flighthub customer states was their experience in this thread.

Bottom line on Flighthub’s travel services? Lacking any superb search features or customer protection policies that allow you to cancel your purchase after their short grace period, I don’t personally see any reason to book through Flighthub once you look past their marketing hype.

A better alternative is to use a third-party online travel agent, such as Google Flights or Skyscanner, to search for ticket prices. Then, book directly with the airline of your choice. That way, you get the convenience of viewing all possible ticket prices without becoming obligated to a middle man, should your plans change.

Want to learn more about how to find great travel deals? Check out our tips in:

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599 Consumer Reviews for FlightHub

Average Consumer Rating: 4.1
Rating Snapshot:
5 star: 379 4 star: 101 3 star: 9 2 star: 20 1 star:  90
Bottom Line: 81% would recommend it to a friend
Showing 1-11 of 599
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  • Editor’s Note: It is our understanding that this company has been asking its customers to leave feedback on HighYa. We assure you that each of these reviews has still been subjected to the same verification & vetting process that all submitted reviews go through. Learn More Here
  • Why use anyone else?

    • Vancouver, British Columbia, Canada,
    • Jun 17, 2018
    • Verified Reviewer

    For the past five years, I have used countless services to find the best deals possible on flights. FlightHub has consistently had the lowest fares available and routes that don’t involve long layovers in obscure airports. I cannot recommend it enough!

    Bottom Line: Yes, I would recommend this to a friend

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  • Overall good experience

    • Almonte, Ontario, Canada,
    • Jun 17, 2018
    • Verified Reviewer

    FlightHub is simple to use, provides you with options to find the best flights, select seats, etc. I would recommend anyone to use this service. I was looking for an upcoming flight and was able to find a price in my budget on my preferred airline.

    Bottom Line: Yes, I would recommend this to a friend

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  • Simple and efficient

    • Montreal, CA,
    • Jun 16, 2018
    • Verified Reviewer

    Booking was simple, clear, and easy to understand. It only took a few clicks to complete the reservation. You have a big selection of flights and real-time update on the number of seats left.

    Bottom Line: Yes, I would recommend this to a friend

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  • Cheap flights

    • Arizona,
    • Jun 16, 2018
    • Verified Reviewer

    It was super easy to use, and we found great flights. The flights had the perfect time frames too. The charges showed separately on my credit card which was weird, but other than that, good site. Mobile friendly.

    Bottom Line: Yes, I would recommend this to a friend

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  • FlightHub

    • Grand Rapids, MI,
    • Jun 15, 2018
    • Verified Reviewer

    This by far is the best place to purchase tickets for any flights. If you need something cheap and very quick, FlightHub is the best place to go. I use nothing but their app to purchase all my flights because they find me the best prices for my destinations. I would recommend them to everyone and anybody. FlightHub is very excellent.

    Bottom Line: Yes, I would recommend this to a friend

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  • Flight to Chicago

    • St. Albert, Alberta, Canada,
    • Jun 15, 2018
    • Verified Reviewer

    I was totally impressed with the ease of booking and options available. The price point was excellent! The booking site also gives a contact number, which is very helpful. I have already sent a link to friends and family so that they can use this site for making future travel arrangements.

    Bottom Line: Yes, I would recommend this to a friend

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  • A trustworthy experience

    • Prince George, British Columbia, Canada,
    • Jun 15, 2018
    • Verified Reviewer

    It’s not the first time I have booked flights with FlightHub.com, and every time I book I feel confident that I’ll beat the deals on other websites.

    It had always proved its excellence by giving me what I need at the first go.

    I highly recommend others to use this website.

    Bottom Line: Yes, I would recommend this to a friend

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  • My Ghana trip

    • Saskatoon, Saskatchewan, Canada,
    • Jun 15, 2018
    • Verified Reviewer

    I was happy I issued my ticket with FlightHub. It was an amazing opportunity because I started tracking my tickets from last year October and I finally issued my tickets after eight months. It was a good deal, I'm glad I did business with them. I'm staying forever. I did recommend my brother to issue with FlightHub.

    Bottom Line: Yes, I would recommend this to a friend

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  • Really easy to use and everything you need is there

    • New York,
    • Jun 15, 2018
    • Verified Reviewer

    I have used several of these booking services in the past. Kayak, Orbitz, CheapOair. FlightHub was very easy to use with a nice looking interface. The deals and reviews were great. We also found our hotel through this site and are very excited about our upcoming vacation! I will use this site again.

    Bottom Line: Yes, I would recommend this to a friend

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  • Easy booking

    • Georgia,
    • Jun 15, 2018
    • Verified Reviewer

    This was easy looking up the airline, choosing the time to leave, the day and booking my flight for next month travels.

    Many dates to choose from, times to pick and days to choose from which made it very helpful in finding the day, date and time to leave and return!

    It couldn't have been easier to complete.

    Bottom Line: Yes, I would recommend this to a friend

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  • Quick, easy, and ALWAYS lowest price

    • Saskatoon, Saskatchewan, Canada,
    • Jun 14, 2018
    • Verified Reviewer

    I moved to Toronto from Saskatoon a few years ago. I fly home quite often to see my family that I miss lots. At first, I shopped around to all airlines and all booking sites. Over the last few years, I have learned that FlightHub is by far the cheapest and easiest to book. I now don't waste my time, I simply put an alert on my travel destination and dates and an email comes to me when the price drops. Thank you FlightHub for saving me time!

    Bottom Line: Yes, I would recommend this to a friend

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