About FlightHub

By Autumn Yates
HighYa Staff

Are you looking for cheap travel prices with a side of authentically Canadian customer service? FlightHub is an Ontario-based online travel agency that promises the lowest possible prices and multiple conveniences, including:

  • Instant E-ticket delivery that arrives immediately after your booking.
  • Transparent all-in pricing that never surprises you with hidden fees or extra charges.
  • Zero hold time when calling their customer service.
  • Beginning-to-end customer support that extends beyond the ticket buying process to during and after your trip.

Additionally, FlightHub customers can conveniently monitor their reservations online or through a mobile app, receiving travel alerts, schedule changes, or other important information about an upcoming trip.

How Does FlightHub Do It?

The skilled travel specialists at Flighthub boast over two decades of serving Canada’s travel needs offline. Now, Flighthub has caught up with the world of internet commerce by expanding to online bookings with a software database that they claim can’t be beaten.

Flighthub claims direct access to wholesalers, airlines, and hotel suppliers in Canada, allowing their customers to enjoy insider savings without needing to visit multiple websites or locations to compare the best prices.

Why Else Does FlightHub Claim to Be a Better Choice?

Flighthub appears geared towards those who don’t travel frequently, with a support section that answers questions like “How do I use an E-ticket?” and “How do I get a passport?” alongside standard queries such as “When do I need to check in for my flight?”

Aside from their promises of superior customers service, Flighthub offers travelers daily deals that range from $20 off flights to Europe to 55% off hotel bookings.

Flighthub offers travel guides to a variety of their destinations, including information on top tourist attractions and weather.

Screenshot of Flighthub Travel Guides Screenshot of www.flighthub.com

These guides also conveniently display prices converted into Canadian dollars. However, the items that are listed, such as how much it costs to rent a tennis court for one hour or the price to purchase one kilogram of tomatoes, don’t appear particularly useful to the average traveler.

What’s Bad About Booking With FlightHub?

First off, Flighthub is aimed at serving Canadian customers. As they are a third-party vendor, not an airline, there isn’t a route map available on their website. However, all of their potentially handy travel information is only relevant to those based in, or traveling to, Canada.

As far as actually using FlightHub’s search engine, I found it to be clunkier than my personal favorite, Google Flights. Flighthub isn’t the worst airfare search I’ve seen, in that it doesn’t force you to enter airport codes. Additionally, it does offer a convenient drop-down calendar for picking your dates.

However, this is a very no-frills search that fails to offer any flexibility in your searching that might help you discover a lower price, such as the date-by-date low prices displayed in Google Flight’s drop-down calendar, or the totally convenient flexible date option available at SkyScanner.

Like other third-party online travel agents, Flighthub also lacks information on low-cost options Southwest Airlines and Spirit Airlines, which don’t allow their prices to be displayed anywhere other than their official websites.

More on Booking Flights:

Next up on the negatives? While Flighthub doesn’t come right out and admit it, customer reviews of their service state that there are hidden fees—Flighthub membership fees, to be exact.

According to customers, making a booking through Flighthub automatically signs you up for a Flighthub Elite Membership, where you’re given the exclusive opportunity to enjoy monthly charges of $5.95 in exchange for:

  • Access to exclusive travel agent prices
  • Member-only priority customer service line
  • Seat sale alerts as they happen
  • Free Best Purchase Guarantee on all bookings
  • Elite offers and discounts from their travel partners

Those promises are confusing, as Flighthub already claims that customers get the best possible price and never have to wait for customer service assistance. Are these benefits promised to every Flighthub customer or are there additional elite offers and sale alerts for members?

We called Flighthub to clarify whether or not their membership was mandatory—or, at least, automatic when booking through the website. The company’s phone tree doesn’t provide a direct line to speak with customer service. Instead, we were forced to choose bookings and then requested to be transferred to the appropriate party. After a 12 wait, we decided to terminate the call.

So much for that “zero hold time when calling customer service” that Flighthub promised.

With our question about whether or not membership is automatic left unanswered, our best guess is that it’s the former, as your Flighthub Elite Membership login appears to be the same information used to book through Flighthub, leaving us to understand that there’s no distinction between being a customer and an Elite Member.

An additional warning: Because Flighthub is based in Canada, U.S. customers might be charged an international transaction fee due to the currency conversion banks must perform when you book with this company.

We’ll take an in-depth look at customer reviews in a moment. But first, let’s examine Flighthub’s Best Purchase Guarantee.

Is FlightHub’s Best Purchase Guarantee That Great?

If you’re booking a flight in the United States, the U.S. Department of Transportation regulates that any non-refundable ticket purchased at least seven days before the flight is subject to a 24-hour grace period during which you can hold, change, or cancel your reservation.

While Transport Canada doesn’t appear to enforce the same rule, most major airlines, including Air Canada, still offer their customers that grace period.

Which is why we were surprised to learn that Flighthub’s much-touted Best Price Guarantee isn’t anything more than a similar grace period. Actually, it’s a little less. According to their website:

The Best Purchase Guarantee plan allows you to cancel your booking within the same day (11:59 PM EST) you made the purchase. No questions asked! Simply select the Best Purchase Guarantee plan during the checkout process. The cost is $19.99 per passenger. If you would like to apply your Purchase Guarantee, please call us toll free at 1-800-900-1431, or email us at guarantee@flighthub.com.

So, instead of allowing you 24-hours, Flighthub only gives their customers until midnight on the day of purchase. Additionally, they’ll charge you almost $20 for the convenience, which doesn’t seem like such a great deal.

What Customers are Saying About Flighthub

Flighthub isn’t positively reviewed around the web, with complaints ranging from high ticket prices to hidden fees.

One customer left the following complaint on TripAdvisor:

“I tried to book a flight from Toronto to Barcelona today. The price on the confirmation was different than the one quoted before pressing the Book now button. When I called the 800 number to immediately complain the best they claimed they could do was to charged me $150.00 to cancel the order! Contacted the credit card company to report the fraud all they can do is initiate a dispute resolution.”

While this customer doesn’t explicitly state how long it took him to notice the price difference, if it occurred on the same day as his booking, the $150 fee would contradict FlightHub’s Best Purchase Guarantee.

Previous Flighthub customers replying to the above complaint also called the service a ripoff. One person stated that they were not allowed to use their Flighthub credit to purchase any other flights, being told that none were available. Another claimed that his refund was never actually sent.

Aside from switching prices after purchase and failing to refund money, Flighthub is also accused of sneakily charging customers a monthly membership fee of $5.95 without their approval.

The general consensus over 34 comments? That those who used Flighthub won’t be doing so again.

Bottom Line On Flighthub

How does Flighthub get away with switching ticket prices? A quick peek at their Terms & Conditions states the following:

All prices displayed on the web site are subject to change without notice until ticketed. In some instances, a fare may change after a reservation has been made. In this case we will contact you to advise you of the fare increase before we proceed any further.

The prices set out on the web site may not include taxes or airport charges or other fees. In this case taxes, airport charges and any additional fees will be displayed during the booking process but prior to payment submission. Special conditions may apply to the prices set out on the web site. In the event that your booking is being processed via third party discounters, a service fee may apply.

What the above fine print allows Flighthub to do is bump up the purchase price of your ticket after confirmation, then potentially take weeks or months issuing a refund, as one previous Flighthub customer states was their experience in this thread.

Bottom line on Flighthub’s travel services? Lacking any superb search features or customer protection policies that allow you to cancel your purchase after their short grace period, I don’t personally see any reason to book through Flighthub once you look past their marketing hype.

A better alternative is to use a third-party online travel agent, such as Google Flights or Skyscanner, to search for ticket prices. Then, book directly with the airline of your choice. That way, you get the convenience of viewing all possible ticket prices without becoming obligated to a middle man, should your plans change.

Want to learn more about how to find great travel deals? Check out our tips in:

Sign Up for HighYa Newsletter

Sign up for HighYa newsletter and get our best content delivered in your inbox as well as 3 free eBooks to help you save money and shop smarter. Enter your email below to get started!

1958 Consumer Reviews for FlightHub

Average Consumer Rating: 4.4
Rating Snapshot:
5 star: 1416 4 star: 306 3 star: 40 2 star: 35 1 star:  161
Bottom Line: 89% would recommend it to a friend
Showing 1-11 of 1958
Sort reviews by:

  • Editor’s Note: It is our understanding that this company has been asking its customers to leave feedback on HighYa. We assure you that each of these reviews has still been subjected to the same verification & vetting process that all submitted reviews go through. Learn More Here
  • Fight or flight

    • Dripping Springs, TX,
    • Sep 23, 2018
    • Verified Reviewer

    So who else is an actual grown human and still gets completely freaked out, like heavy breathing and butterflies in your stomach, when you go to book a flight? Well, yesterday, I put on my big girl panties and used FlightHub for the first time and it was such a relief to not only KNOW that I was getting the best deal, but I was also seeing all the options for different flights on my days of travel, and getting all the pertinent information about travel insurance, cancelation fees and baggage fees for various airlines. Way to organize everything I'd need to know in one easily navigable website! I'm happy to say I stayed calm and booked my flight with a smile on my face and for $106 less than my first attempt with a competitor's booking site. Thanks, FlightHub. Next time, I'll for sure be skipping the "fight" and going straight to the "flight"!

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • Very reliable

    • Merida, Mexico,
    • Sep 23, 2018
    • Verified Reviewer

    I use FlightHub to book all my flights. I fly about once a month, and they have never given me any problems. I highly recommend them to all my friends who travel. They allow you to choose between several options to find the flights that suit you best.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • Trip to Fort Lauderdale, Florida

    • Colorado,
    • Sep 22, 2018
    • Verified Reviewer

    I need a flight to Florida and wanted a good price with the best times for us to travel. I tried many sites, but I got the best price and times on this site. I am very satisfied and would use this site for my next trip.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • It was a very convenient experience

    • Calgary, Alberta, Canada,
    • Sep 22, 2018
    • Verified Reviewer

    It was a very convenient experience. The terms and conditions were clearly outlined prior to making the purchase. In addition, I could compare the prices between various airlines, which allowed me to make the appropriate purchase.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • Frustrating experience

    • Vancouver, British Columbia, Canada,
    • Sep 22, 2018
    • Verified Reviewer

    - The website is unclear and the cancellation policy is worded so that it appears that you offer free cancellation or changes of booking on the same as most other companies do.

    - The inability to change a seat selection from a fee-required seat to "any seat." Seat selection was still processed on my credit card in spite of having changed it once I realized a fee was attached.

    - The confirmation and booking tab makes it seem like to you will be directed to another page to confirm all your details prior to booking

    - Incorrect date somehow showed up for my booking showed up, again after it was too late to cancel booking in progress

    - I then called the support number to try and stop the booking less than 10 minutes after making it and was still told I would be charged the $75 cancellation fee and seat selection fee

    - A better understanding of people in distress when booking (in my case I needed to get to Ottawa for a parent in critical condition while having to leave another parent also in critical condition in 2 separate provinces).

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • Easy, fast, and affordable

    • Nashville, TN,
    • Sep 22, 2018
    • Verified Reviewer

    I liked that FlightHub was super convenient and easy to use. It did all the work for me to find the best price between different airlines to my choice destination. Having the filters helped find the exact times I was looking to leave and return. It was so easy and a great experience overall. I will definitely go to FlightHub first before viewing other flight websites.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • Very easy and clearly to do a reservation

    • Quebec, Canada,
    • Sep 22, 2018
    • Verified Reviewer

    It's not my first time with FlightHub, and it's always good. Thank you for the alert, and it's not the last time for me. I very appreciate. I use that service for Canada and the USA and it's always simple. And when I have a question, they always have someone to answer me.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • Happy

    • L’Orignal, Ontario, Canada,
    • Sep 22, 2018
    • Verified Reviewer

    Searching for a flight to New Orleans was quick and easy to find the best price! There were many options to choose from and many price points to choose from. I would recommend FlightHub to friends and family.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • Intuitive, convenient, inexpensive, and quick

    • Toronto, Ontario, Canada,
    • Sep 22, 2018
    • Verified Reviewer

    What I like about FlightHub is that it is very intuitive to use. There are no hidden fees, the search engine is easy to use, there are multiple ways to filter results, and flight information is easy to compare. Once I had the dates and location in mind, it took me less than 10 minutes to go through my options and book the flights. Prices are very competitive, too. I've used FlightHub twice now (last year for Greece and this year for France), and had great experiences both times!

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 1 out 1 people found this review helpful

    Worse company ever

    • Prince Edward Island, Canada,
    • Sep 22, 2018
    • Verified Reviewer

    Once you book your flight, they basically wipe their hands of you. I needed to cancel flights due to medical reasons, and they tell me I must cancel myself through the airline. I call the airline who advises FlightHub booked me; therefore, must cancel.

    This scenario is not a one-time occurrence - it has happened at least twice. Then when I asked that they send me an email directing me what to do, they tell me quote-unquote "that is not possible." This from a supervisor.

    Their flights are not lower than others, but their customer service is horrific. Not worth the headache.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • Booking tickets

    • Nova Scotia, Canada,
    • Sep 22, 2018
    • Verified Reviewer

    I had recently purchased three tickets for my wife, her sister, and mother to fly to Burbank from Halifax. It was pretty straightforward and easy. The only problem I had was the time elapsed, and I need to refresh the page and ended up starting over. I know the problem was my fault, not theirs. I love that these guys have competitive pricing and are very easy to purchase from, plus their 1-800 number is always on the screen for people like me.

    I can see me using FlightHub for all my flights.

    Thanks.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


Showing 1-11 of 1958

Write a Review for FlightHub!

Share your experience to help others shop smarter & discover great products.

Write a Review