Focallure Reviews

DO NOT buy from them. I literally wanted to buy and try ONE item. Upon check out there was a FREE TRIAL BOX in my cart with no way to remove it. I didn't think too much about it at the time, but upon submitting my order I received email confirmation AND another email telling me that I'd subscribed to their "BabeBox," which is not at all what I had wanted.

I immediately tried to contact them about the shenanigans, asking if they could cancel said box and just send me the product I wanted.

LITERALLY, I could not talk to a real person. THREE TIMES I received the same scripted email telling me that I had agreed to a trial, to which the first box is free and the second I must pay for...and can cancel after that.

But I NEVER AGREED to this! These terms were not displayed, and even if they were, they FORCED the box into my cart with no way to remove it!

Even though I immediately contacted them, it took days for them to respond with complete crap AND they'd already charged my card.

Unless you're down to have a company force themselves on you and your bank account, STAY FAR AWAY.

I can't say what their products are like, but with this kind of service, it's a surprise they have any customers at all!

Bottom Line: No, I would not recommend this to a friend

I ordered a product, HairAway, from the Focallure ad on Facebook. Without my knowledge, they added a BabyBox monthly subscription for cosmetics. I immediately tried to cancel this subscription and sent several emails to cancel the subscription. The reply was that the subscription could not be canceled until after one month supply of cosmetics was paid for. In addition, I have not received the product that I ordered. The company deceptively added this subscription, refused to cancel, and did not send the product ordered. What the heck do I want with cosmetics being a male?

Avoid ordering from them at all costs!

Bottom Line: No, I would not recommend this to a friend

I signed up for a free trial box and all I had to pay was $6.95 shipping. The first box showed that it had shipped but I never received it! After contacting them a few times they determined that it was lost. They shipped another box out to me. I was less than thrilled with the contents of the box! My Ipsy box is way better and only costs $10 and I do NOT have to pay shipping! I tried to cancel my subscription but was told that I was required to get at least one full-price box before I could cancel the subscription. (The paperwork where I signed up for the FREE box did NOT specify this!) So needless to say they continually tried to bill my PayPal account, and I tried to make sure that there was never enough money for them to be able to bill me, since they REFUSED to CANCEL my account! They offered percentages off to try another box, and eventually they won! I had enough money in my PayPal account and they charged me $35.95 for another Beauty Box! I’m STILL TRYING TO GET my subscription CANCELED!

NOT IMPRESSED with the PRODUCTS in the box or the CUSTOMER SERVICE! Both are SAD!

Bottom Line: No, I would not recommend this to a friend

It's been 30 days (3/30/17) since I ordered for the Lift Bra and I'm yet to have it delivered. The only contact is via email, and they have only responded once with an unclear answer. So far, it doesn't look good.

Bottom Line: No, I would not recommend this to a friend

Do not buy the backless, strapless, push-up sticky bra if you are looking for lift and support. It does NOT work and is a total waste of money! They will not refund you either. I threw mine right into the trash.

Bottom Line: No, I would not recommend this to a friend

I have been waiting for a month for an order. After emailing and trying to find answers, they keep telling me the same thing, "it's on back order." I ordered two items. Why can't I get the second item, which is not on back order? "Because we send them together." What the heck. So, you're going to make me wait instead of at least sending me one item and saying as soon as more are in stock we'll let you know? They didn't even tell me my item was on back order until I inquired!

I Google Mapped the address on the order form they sent, and it's a house in Las Vegas (304 S. Jones St). I already emailed PayPal for a refund. I ordered the vamp stamp and a nail stamper.

Bottom Line: No, I would not recommend this to a friend

I placed an order on July 9th and just received the product today, August 15th. I was really excited to get these as I have short and straight eyelashes. I am 100% disappointed. The lashes have a tiny magnet in the center so when you put them on the ends stick out and hold no shape to your eyes, and it slides off way too easily. You might as well get the glue-on type. It looks horrible.

Bottom Line: No, I would not recommend this to a friend

I ordered lashes over a month ago that were supposed to arrive in 5-7 business days. They did not arrive. I've been trying to track this order and with no luck. This company does not respond. I've tried their Facebook page, and no one answers the messages there either.

Bottom Line: No, I would not recommend this to a friend

On 7/20/17, I placed an order for, among other things, magnetic eyelashes (three pairs). My credit card was charged immediately. After a couple of weeks with no correspondence regarding my order status, I contacted the organization via their site. I received a feeble response that I should be patient as the organization was having difficulties with suppliers. As a peace offering, I was given a 10% discount on future purchases.

A month after I made my original purchase, the organization's website still showed my order as "unfulfilled." I wrote again stating that I wanted a refund because the customer service was so lacking. For example, I felt that the organization should've kept me up-to-date on the status of my order with regards to their suppliers. I am still waiting for a credit. I cannot understand why this organization does not care about follow-up with clients.

Due to Focallure’s laissez-faire attitude, I've decided that Focallure Cosmetics is a sketchy vendor, and I do not trust them enough to ever do business with them again. I suggest you look elsewhere for beauty products too!

Bottom Line: No, I would not recommend this to a friend

I purchased the IVamp eyeliner on August 11th, but have never received it. I have contacted them via email several times, only to be sent the same generic "we will get back to you" reply. I have sent two emails requesting a refund, but those have gone unanswered. Very poor customer service and a waste of my $21.

Bottom Line: No, I would not recommend this to a friend

I ordered the baby foot deep moisturizing in May and I never got my order. I sent them emails, and the only answer was the generic "We got your email." This was a waste of money and time.

Bottom Line: No, I would not recommend this to a friend

They took my money, never replied to my questions, and I never received ANY product. NEVER buy from this scamming website or facebook site. Someone needs to stop them from thieving from people.

Bottom Line: No, I would not recommend this to a friend

I ordered five lipsticks and it only took two and a half MONTHS to arrive at my doorstep. After a month I started emailing customer service, and they never gave me a clear estimate of when it would ship. After two months I asked for a refund and never got a reply.

So, if you order here, be aware that it might take FOREVER to get your order. Boo.

Bottom Line: No, I would not recommend this to a friend

They refused to ship my package I paid $80 for with expedited 3-5 day shipping for three weeks, and are still currently arguing with me and aren't sending the package or refunding me. This business is a SCAM.

Bottom Line: No, I would not recommend this to a friend

I ordered my items from them over one month ago. They took the money out of my account and never even shipped my stuff. I sent over ten emails and messages on Facebook and Instagram. They have never replied. They stole my money.

This company is a fraud to steal your money. I reported them to the BBB and found out they have over 113 fraud complaints. I just want to help someone from going through what I went through.

Bottom Line: No, I would not recommend this to a friend

I ordered Focallure items from a different website than the one listed here and did not experience the same issues. I really like the products. One of the items took longer, but that was indicated in the product listing, so I was not too worried about it. Now I am curious and wonder if there are different distributors or resellers for this line. When I asked about the item that took longer (liquid concealer), I was told that it was shipped from outside of the US and my other products were shipped from the US. They were completely transparent about the origin and did not indicate in any way that is was 100% US-based.

Bottom Line: Yes, I would recommend this to a friend

An American business name as a front for a Chinese import make-up company reselling cheap products.

I've been waiting over four months now for products they failed to deliver, said would re-deliver, then the CE said I lied about it all and threatened legal action, despite email chains from multiple customer service reps at her company admitting fault and promising action. Once taken up with PayPal, I was offered a 20% refund. It's now been reported to the FBI for online criminal activity, and judging by the number of complaints saying THE EXACT SAME THING. I wouldn't want to be in the CEO's shoes.

Bottom Line: No, I would not recommend this to a friend

I order my things last Monday and it is now Wednesday the 25th of April and I still haven't received my purchase. Not good business at all. First and last time ordering from this company. I'll stick with my Mac products.

Bottom Line: No, I would not recommend this to a friend

I placed my order on May 9th, and I have yet to receive it. I contacted their customer service department several times and have gotten conflicting information. The only thing that's consistent is the responses I'm getting are identical to the responses others have gotten, and they reported this company to the BBB. All I want is a refund.

Bottom Line: No, I would not recommend this to a friend

Two months of waiting and I never received anything.

I sent them emails, more than 10. All they ask is just to wait and be patient. I called DHL, and clearly, they said the sender should have given a refund or resent the packages. Focallure is totally a scam, and now they never reply to my message.

Bottom Line: No, I would not recommend this to a friend

I placed this order on April 27, 2018, and we are now on June 6th and I have yet to receive my order. I wrote the company on May 9th asking about my purchased product, because the site says shipping would be 2-5 business days, and being May 9th, we're already 8 days in. The response was I ordered a product that was in high demand and they underestimated the popularity of the product. They are working hard to get my item shipped. "Good news is that you will be on this batch of orders dispatching . You will receive additional email regarding the ETA but it shouldn't take long," was my response on May 12th.

They offered me a $10 credit, that was nice, but you think I want to order again from this site after my experience? Not likely. On May 19th I get a message saying my order will be shipped at any moment, making me think finally it's packaged and ready to be sent to me. WRONG. Now, May 26th, I'm questioning about a refund. They let me know May 27th they will give me 10% of my $25.00 order, which is $2.50. I don't want to shop here again!

We're now on June 6th, and I have yet to receive the product that I purchased on April 27th, 2018. And it also isn't telling me my things have been shipped yet. Why is this company still in business? It does NOT follow through with what they have printed on their site. They can't apologize enough, but don't do anything to resolve the matter. It sucks because I was so excited about getting the product. I thought it would be a site I could frequently use, but it doesn't seem that way. Their intentions are probably good, but they need to figure out a better plan in order to satisfy their customers.

Bottom Line: No, I would not recommend this to a friend

I placed an order on May 3rd and it is now June 20th and still nothing. I emailed this company a few times and they kept saying your orders are being processed. I ask for a refund, but they claim they cannot do that. Do not waste your money ordering their products! You may never get it in the mail.

Bottom Line: No, I would not recommend this to a friend

I ordered a product in the beginning of May! It still has yet to arrive. Customer service is awful! They barely answer any of your questions! They go in circles around your question, and they refuse to refund or discount.

Bottom Line: No, I would not recommend this to a friend

I purchased the eyebrow pencil on May 19th and they immediately charged my credit card. It is over one month later and I have still not received my product. I contacted them through their site and was told that they would be shipping it out immediately. Two weeks later, still nothing.

I contacted them again, and this time, I told them that I don't want the product anymore and would like a refund. The next morning, I get a response via email asking me to please be patient and that my item would be shipped out within the next couple of days. By this point, I'm done with this company. Who asks their customer to please be patient after ordering a product over 30 days ago? I responded by stating that I wanted to cancel my order and get a refund. Two more emails later after going back and forth and the company completely ignoring my request, I was sent an email that said that their policy states that cancellations can only be done within 48 hours of the order being placed. I cannot even believe the audacity of these people to send me a response like that after everything that has happened.

Needless to say, I have filed a complaint with the BBB and the FTC. I have still not received a refund but suffice it to say that I will be contacting my credit card company to dispute the charge.

I've had some pretty bad experiences with customer service, but this is tantamount to stealing. This company should be shut down. They even stole someone else's video to advertise their product on Instagram!

Bottom Line: No, I would not recommend this to a friend

I ordered the eyebrow micro blading pens in April. No news whatsoever about the shipping status after two weeks, so I enquired about it and was told it would take a while, so they offered me a 10% refund, which I took. Fast forward another month and still no news, so I requested a refund and the lady on the live chat just IGNORED my request and said it would get shipped the following Monday. Fast forward ANOTHER MONTH and STILL no news. By this time I had given up and just thought I'd been scammed and left it. I received an email in July saying my order had been shipped out but now haven't received it even a month later. Not sure what's going on with the shipping and DHL but now I'm being told to contact the merchant company, but I'm done with this terrible company. Judging by the other reviews, the products aren't great and arrives in a terrible condition anyway.

Bottom Line: No, I would not recommend this to a friend

I purchased a beauty blender at the beginning of August. As of September 15th, this product has still not arrived. I have reached out to customer service many times, and all they state is that they will "try to ship the item as soon as possible" or say they will ship it the next week and have not. I have requested a refund multiple times, and they refuse to refund my $14.95 stating they can only offer store credit as I did not cancel within 48 hours. However, their shipping policy is 2-7 business days, and I still have not received my order. I am still fighting with customer service to get this resolved.

This company is a scam! Please do not purchase from them and take your hard earned money elsewhere.

Bottom Line: No, I would not recommend this to a friend

This is a SCAM. They took my money and never sent me anything. I am currently in the process of disputing with my credit card provider. They only respond by email and keep saying they are sending the product and never did.

Bottom Line: No, I would not recommend this to a friend