Focallure Reviews

I made my purchase online on October 8th with my HARD EARNED money. I had given them the allotted 2-7 business days. By October 17th, I emailed them requesting a refund because the item was never delivered, and according to tracking, the item was never processed. After requesting a refund, I'm told I have to cancel an order within 48 hours of placing the order. Had I known my order would not be delivered, I would have canceled, but I gave the merchant time to ship the product that never came. The merchant tells me about their 48-hour policy, which is bogus because by the time you realize you've been ripped off, the 48 hours have expired. They only offer me a store credit, essentially forcing me to continue to shop with them and spend my money on their product. I refused because store credit was not used to buy the product, my HARD EARNED money was used. Therefore, it makes total sense for me to want a refund. The merchant has refused to refund and only gives store credit. The BBB has already been notified about their unethical practices. Stay away!

Bottom Line: No, I would not recommend this to a friend

I placed an order two months ago, never received the product, and when I contacted the company, was told that the warehouse was behind. When I asked for a refund, I was told it was not possible. I would not recommend this company to anyone.

Bottom Line: No, I would not recommend this to a friend

I ordered a product in early September and the funds were taken from my credit card on the 10th of September. I still haven't received the product. When l contacted them by email I was told the warehouse was behind getting orders out, due to high demand. It is now December and I still haven't received the goods. I have asked for my money back in full, including postage paid, but was told that isn't their police and they would give me a credit. I will never use the credit as I will never shop through them again. I would advise people to not shop with them and for people to let their friends know, as they appear to be a non-trustworthy company.

Bottom Line: No, I would not recommend this to a friend

I ordered a curling iron directly from Focallure and it was to be a Christmas present for my daughter. This company immediately took the money from my account and said to expect my package 2-7 days (yeah!). Then I came across this page on complaints against the company, and I instantly knew I wasn’t getting that in time for Christmas. I went into action and started emailing the company to let them know I no longer wanted any subscription to their "Babebox," and I will not be charged for anything in the future. This company, scam artist they are, had the nerve to tell me that I was under contractual obligation to pay for one more "Babebox" and THEN I could cancel. You get that?! I’m under obligation with the company that refuses to send me the item I ordered in the TIMEFRAME that I was promised to receive, but I’m to keep my end of the made-up contractual obligation that I never agreed to. Also, they’ve also promised that you can cancel at ANYTIME, well, anytime they see fit.

Do buy from this company, I assure you there is no product on this earth that is worth the BS you’ll have to go through trying to get the stuff you PAY for. Not to mention they are going to have your credit card information and WILL charge you for future product. This company should be shut down, and the person who replies to this complaint should hang their head way low for working for a company you know rips off unsuspecting consumers, and then reply to emails as if you’re going to resolve their complaint but only to lie and lie more. SHAME ON YOU!

Bottom Line: No, I would not recommend this to a friend

On October 26th, 2018, I decided to try out the "Free First BabeBox" (just pay S&H). I said, "Okay, this is cool. I'll just buy it, try it out, and see if I like it." Now, perhaps I just didn't notice, and I read right over it, but this is a subscription service. I should've known!

Anyways, it says the order will be shipped in 2-7 business days. Okay, I can deal with that. I go on with my life. About two weeks later, I realize that I still haven't received anything from them. Huh. Weird. I go into my email, and I realize not only have I never received a shipment confirmation email, but I never received an order confirmation email either, so I can't even look up my order number since I have no clue what it is. So I contact them. "Here's my information. I never received an email. What's going on?" It took quite a while to receive a response (definitely longer than most other places I've contacted). After approximately three days, I receive the response that most others have received: "We have a lot of orders, so it's taking a while. We'll get it shipped soon." Okay...? I'm alright with that, but maybe you guys should hire more people.

Well, I finally get the shipment confirmation the day after that. Cool! It should show up by the end of November. And it does! It shows up around the end of the month, around November 28th or 29th (I should've kept the emails telling me about this order...). I never even got to use anything in this box, however, as I'm hardly home and have time for beauty care stuff while I'm in school.

And then, on December 3rd, I get an email: "Your order from Focallure Beauty is confirmed!" I've been charged $31.95. Wait, what? I literally just got my box a week ago. I email customer service. "Hey, I really don't want this new order. I'd like to cancel my subscription and cancel this recent order and receive a refund." This email works with all other places. It should work for this store, too, right?

I wait. And wait. And wait. About three days go by, and no email. Maybe they missed my email and it got lost? I send them another, letting them know I emailed them earlier. I wait some more. And finally, a few days over a week later, I receive an email back on December 11th. The customer service representative addresses me with "Let me explain a few things first." Okay, whoa. No need to be so blunt and rude. I know the mistake was on my end. I just want you to complete my request. I let them know this, and they email back the next day with "Your request has been received. Please wait for our notification." Okay... I'll do some more waiting then.

Four days pass before I look at my account again. My most recent order says "Unfulfilled." Cool! Does that mean I'll be getting my refund? I email them. I don't get a response until December 20th. Basically, they say: "We will do our best for you to receive your package as fast as possible." Um...That's not what I asked for at all. I let them know this, and they tell me that they've escalated my request for manager approval. Uh...Okay...

December 21st, I receive an email: "A shipment from your order is on the way!" Great. Nothing got done. But I'm still waiting for my confirmation. I get an email from them the next day. "We can't refund you because the box has been shipped." Really?!

Okay, now I'm really upset.

I send them a lengthy email that tells them the timeframe I gave them to fix the issues, and how nothing got done. I'm angry, but I try to be civilized. I ask if, when I receive my package, I can mark it "Return To Sender" and send it back to them, and then when they confirm they receive it, I can get my refund.

A week goes by before I receive another email. It's an exact copy/paste from the previous email they sent me. Excuse me?! Please stop being robots and fix my problem that I made you guys aware of a month ago! I ignore what they say and ask for a manager or superior to contact me immediately. Five days go by before they email me a copy/paste of their "Let me explain a few things first" email. Great. Now they won't even talk to me. I email them again, once again asking them to fulfill one last request to either connect me with a superior or give me a phone number to contact them on my own time. The last email I received was at 8:30 AM CST, from Kate, a "Happiness Engineer," telling me that my subscription has been canceled and to have a nice day.

I am beyond anger and displeased. I am not even close to happy with the service I've received from this company. I received the box about a week ago, and I still have it sitting on my desk, untouched and unopened, as I am hoping to have this issue resolved for me to send it back. I highly doubt it'll happen, though. In the end, I'll probably throw away the products because I want nothing to do with them, and I don't want to burden my friends with products from such a terrible, inconsistent company.

Bottom Line: No, I would not recommend this to a friend

I’ve recently ordered three fibre mascaras from Focallure and somehow got signed up for a free BabeBox that turns out to not be free. As soon as I realised that I’ve inadvertently signed up for the BabeBox that I didn’t want, I followed instructions on their website to cancel my subscription. Like so many others on this page, Kate replied with: Let me explain a few things first...blah blah blah. I immediately replied that I still wanted to cancel the subscription. When I didn’t get a response, I emailed again asking them to confirm my canceled subscription. Still waiting for a response. Surprise surprise...today my account was charged $36.95 for the "free" BabeBox. This is fraudulent and downright robbery. Please avoid this company at all costs!

By the way, the link to unsubscribe from their constant harassing marketing emails doesn’t work either.

Bottom Line: No, I would not recommend this to a friend

I was signed up for the "BabeBox" through shopfocallure.com, not only did every one of the subscription boxes come late (I am still waiting for the shipping information for the last box I had coming that was meant to be sent by the 10th of January), when I asked to cancel my subscription, they downright went against what is written on their website, stating if you wished to cancel your subscription you would be charged for the free box. If you canceled after that one, or pay for the second box and receive the second box and then be able to cancel, they turned around and said that I had to pay for another box before I could cancel, otherwise I would still be charged for the free box. I ended up having to screen shot their website as well as my orders to prove I was following the instructions that they had put into place.

When I contact them about why I have not received the last box that I had paid for, they tell me that there are so many orders and my box will be shipped within 2-3 days. I have had the same reply three times now, and each time I wait 5 days to reply back to find out where my shipping information is only to be told it will be sent in 2-3 days. I have asked for a refund and for them to keep the item and they ignore that part of the email and say be patient as it is being shipped soon. They also state that you are receiving over $150.00 worth of product, but you are not. I have not received anything in my boxes that brings the total anywhere near that price.

DO NOT shop through this website, they are not even the official Focallure website!

THE OFFICIAL WEBSITE IS https://focallure.com/.

The people from the official website are lovely and they are more than willing to help.

The people on the shopfocallure.com website are just there to scam people out of their money.

Bottom Line: No, I would not recommend this to a friend

It's frustrating that they don't tell you that you have to pay full price for the second box. Also, it took 12 days for them to process my order instead of 4, and I got no notice it was delayed. I emailed support to see what was going on (I didn't know if there was a product that was back-ordered) and I was told I was just going to have to wait. The only decent response was when I asked them if I could cancel all of my boxes (including the first month which hadn't shipped yet) to which they basically said no. We'll see if it's worth the hassle when it gets here.

Bottom Line: No, I would not recommend this to a friend

I am speechless. I received below 5 products:

- Flawless Facial Hair Remover - $19.99 (Ulta).

-Kiss Beauty Perfect Highlight Liquid -$1.60 (Aliexpress).

-PHOERA DEW ME rose water priming & setting mist -$5 (eBay).

-Pudaier Dewy Finish - $3.80 (Aliexpress).

-Crystal Collagen Gold Powder Eye Mask(1 pair) -$0.40 (Amazon).

I don't understand, the box doesn't include a single product from the Focallure. That shocks me and I feel the box is not worth the money.

Bottom Line: No, I would not recommend this to a friend

I honestly loved a lipstick I bought from here, but their new subscription service BabeBox and their sub-par cancellation policy are driving me up the walls. I've had to pay for 3 boxes now because I stupidly gave them my debit card details and they won't answer my emails or keep pushing back on their cancellation policy advertising a free box but you can't cancel until after 2nd paid for (which I was okay to do until I got my first box and it was all cheap stuff you can get on AliExpress), then when I tried to cancel after paying for box two, they advised me of their other policy of you not able to cancel after the 20th of month, and now they won't respond to my emails. Would give 0 stars if I could.

Bottom Line: No, I would not recommend this to a friend

On first glance after opening my box, it seems pretty unassuming - not in a negative way of course. Just simple packaging for the products, no need for all the pizzazz. The lip crayon glided on smoothly, but did start to feather after about an hours wear. The brush is super cute and seems to be of good quality bristles. The mascara works well. No clumping. The eyeshadow palette is nice, though two of the colors pretty much disappear on my skin, haha.

That all being said, I ordered the "free" box, then before I even got it, I got charged full price for the next box before I can even decide if I want to continue. So we shall see what the next box holds before I decide to cancel or not.

Bottom Line: No, I would not recommend this to a friend

This site is stealing another brand's name. They are selling products from Ali Express that are not worth more than $20, when users are paying $29 + shipping. Also, some of the products are previously opened when the arrive. They won't let you cancel either.

Bottom Line: No, I would not recommend this to a friend

I have had a HORRIBLE experience with their customer service. Hated the products. Didn’t receive things after being charged, etc. It wasn’t until I threatened FTC and BBB complaints that I finally got my issues resolved. If you’re having trouble with them please call them here: (855) 322-0193.

They claim to be very open to listening to customer complaints. Would love to hear if anyone else gets their issues resolved. I am supposed to receive a refund.

Bottom Line: No, I would not recommend this to a friend

I am a high-end makeup purchaser. Makeup, not necessarily facial regime. I go to MD QUALITY. I expect what is advertised. However, just like any online purchase, you gamble. So I purchased three colors.

This is the worst lip color, gloss, and lipstick I have encountered. It is sticky, then dry and cotton-like. The sparkles float onto your face. SERIOUSLY! If I had not opened the package and ripped it, and tried one, I'd be returning them. I tried all three. Color is off. For sure the texture is awful. It's bad, bad, bad. If you want a cotton ball on your lips, and that what you're getting. Gritty and horrible.

I love Chanel lip gloss, always have. I thought this would be similar. Oh my goodness, pay for one tube of Chanel before even wasting your time. Sorry, but I'm just super disappointed and waited a long time for the product. So then when it completely sucked, I decided to write this review.

Bottom Line: No, I would not recommend this to a friend

I purchased four lipsticks from Focallure, and they were simply perfect. The quality was nice, and indeed the color was long lasting. I think one shot should be given to Focallure for sure!

Bottom Line: Yes, I would recommend this to a friend

I'm still waiting for my package, but this isn't really my issue. My issue is the badly trained customer service staff with a massive planet sized chip on their shoulder. I connected to the company via the chat facility. The person on the other end, Sophia was her name, didn't even start with a "hello." I gave her my order number and without answering my question sent me a generic company statement about how they have so many orders to fulfill and they have a big back log and thanks for understanding. Cry me a river!

I challenged her on why she'd just sent me the generic statement rather than taking the time respond to me in a conversational way, the way a human does. No apology, just another random statement about how many customers they attend to and that she was trained in such a manner.

Eventually, I got out of her that the item hadn't even been processed yet. That's all I wanted, a straight answer. I'd be more understanding about this delay if I felt like "Sophia" cared.

Sort out your poor logistical and internal management processes and stop making them the customers problem. And finally, train your staff to be more friendly, rather than the "I don't care, box ticking robots" you currently have, and maybe your reviews will be better.

Sheesh!

Bottom Line: No, I would not recommend this to a friend

I wish I could give a negative rating! The order came in a decent time, but it was not what I ordered at all. I have left six messages and have not talked to anyone! There is no number to call, and all you can keep doing is keep messaging their so-called customer service.

Bottom Line: No, I would not recommend this to a friend

I ordered two bras from Focallure. When they arrived, I tried them on. They did not fit. I wanted to return them. Their response was that they were used and I could not return them.

My suggestion is keep your 43 dollars, go to Walmart and try on something just like them. Don't buy anything from them!

Bottom Line: No, I would not recommend this to a friend

I ordered from Focallure. They took my money. Weeks later they sent me a tracking number and said the item has just been posted (?). Still, I have no item, and the tracking number no longer exists. No response from emails I have sent.

Do not buy anything from Focallure. I would like to know if anyone has ever received anything from this company.

Bottom Line: No, I would not recommend this to a friend

I ordered the Focallure magnetic eyelashes and waited over a month to receive them. My issues:

1. I had to reach out to them to find out they were out of stock instead of hearing from them proactively.

2. I asked for them to cancel my order, they said they did, and then 24 hours later I received a shipment notice of the product. When I reached out to them, they told me it was too late and there was nothing I could do about it.

3. I am NOT paying to ship these back. Apparently, I should have read their crappy return policy before touching their site.

Won't return, don't recommend.

Bottom Line: No, I would not recommend this to a friend

I ordered the magnetic lashes in early August and still have nothing. I have had several emails apologizing for lack of inventory. But then I get emails every day from them marketing the lashes! I got one offer of a 7% refund, which they gave me, but where are my lashes? Now I have read that they suck anyway and should just ask for a refund. Terrible company! Real rating is -5 stars!

Bottom Line: No, I would not recommend this to a friend

I ordered the eyelash extensions on August 5th, 2017 and paid in full. The amount appeared on my Visa almost immediately. I contacted the company through email the week of August 20th and heard back that they were on back order. Regular emails promoting the side and these lashes were coming through, with no mention of a delay. I was surprised for the continuing promotion of this product given mine had not arrived, and they were on back order.

In early September, I contacted the company again and received an email stating that they were shipped. Well, it is September 24th, and I still have no lashes. I am watching the tracking but it is not moving very fast.

I ordered from another US company and received it at my door in 5 days. I am still waiting for the set I paid in full for from Focallure! I would not recommend ordering from there.

Bottom Line: No, I would not recommend this to a friend

I bought one of those backless, strapless bras from them a few months ago. I've worn it twice since my purchase, and the bra is already falling apart.

The silicone on the bra is already peeling off in the corners which made it more difficult to stick to my skin. With the bra lifting off my skin, my shirt kept sticking to it, and now there's lint stuck all over the bra.

I've emailed them to complain, and their response was "We don't do returns or exchanges on undergarments." For a $50 bra, you would think they would send me a new one even after receiving the pictures I've sent.

Don't waste your time with this site; their product is garbage anyway.

Bottom Line: No, I would not recommend this to a friend

I ordered the eyeliner stamp kit on 9/17 and never received it and it is now November. I had sent the Focallure two emails and never received a reply. I'm pissed off and would not recommend. You can't even track my order on their site because it doesn't even search.

Bottom Line: No, I would not recommend this to a friend

I placed an order worth $50 on Focallure's website for a couple of items.

After a couple of weeks of not receiving any shipping confirmation, I reached out to the company and they said the items were on backorder and they did not know when they would be able to ship them. I asked for the order to be canceled, and they agreed and said they were sending it off to their billing/account department.

After multiple follow up attempts on the status of my refund (they kept saying to check with my bank on the status of the refund) after about 3 weeks, they said they would not be able to issue me a refund, as the warehouse was already fulfilling the order. I re-stated the fact that I would like the order to be canceled, but they refused and said there was nothing they could do.

Over two months after I initially placed the order the package finally arrived at my door. They didn't even ship me what I ordered! The items were two sizes smaller than what I ordered, and a different color altogether! I can't even use this product.

I reached back out to them, and they said they could not give me a full refund, because of hygiene reasons with these items. I stated that the items were not even used or open yet because they are the wrong size, but they would not change their stance. They are offering to give me a 50% refund, which I still find unacceptable because this is THEIR mistake, they shipped the wrong items, and I cannot even use them.

I have opened up multiple cases with the Better Business Bureau, and they have had no success with this company either.

This is by far the worst customer service experience I have received in my lifetime. The company does not have a phone number you can call for customer service, so you are left with live chat and email, which they avoid replying to.

I wish I would have done more research up front on this company. Hopefully reviews like this help people not make the same mistake.

Bottom Line: No, I would not recommend this to a friend

I bought online on the 25th of October and waited patiently. Now there is still no package, they can't even trace it, and they won't give me back my money. I have emailed them hundreds of times, and this falls on deaf ears or completely incompetent staff.

Never, ever, ever use them. Such a scam. I'm going to all social media to rat them out. I hope you are caught for your lack of concern and total disinterest in your client. Disgusting that you claim to run a business like this.

I want my money back!

Bottom Line: No, I would not recommend this to a friend

I placed an order with Focallure on December 30th. As of yet, my order has not shipped, yet they charged my credit card immediately. When I ordered they said items would be shipped within 2-3 days and delivered within 5-7 days. When I contact them, I get the same "we will get it shipped as soon as possible." Every reply is the same and seems to be automated. Today I tried the online chat and again get the same feedback. This company has the worst customer service I have ever seen.

Bottom Line: No, I would not recommend this to a friend