About Freelancer.com

Based in Pyrmont, NSW, Australia, Freelancer.com is an online marketplace specifically designed for freelancers looking for work, and for outsourcers and crowdsourcers looking to have work completed. In business since 2004, the company claims to be the world’s largest outsourcing marketplace, with 4.5 million projects posted, and nearly 8 million verified users. Freelancer.com focuses on a wide variety of fields, including web and software development, design, writing, marketing, data entry, and according to the company, “anything else you could think of, all for the fraction of the cost.”

Freelancer.com Features

If you’re using Freelancer.com as an employer or small business, you simply sign up and post a project to begin. You’ll need to enter the project title, project details, skills you require for all applicants, in addition to pricing options (e.g. fixed budget or hourly). You will also be able to attach files relevant to your project at this time.

Once you’re ready to post your project, you’ll be given the option to further promote your listing by attaching additional classifications, such as Featured Project, Urgent Project, Private Project, NDA Required, and more. Keep in mind that these additional classifications will entail fees ranging anywhere from $9-$200, which Freelancer.com claims can increase your project’s visibility and attract up to 80% more bids. Employers on the site can also be proactive and browse through freelancers, which can be filtered by hourly rate, location, skills, and work categories, after which they can be contacted directly and invited to place a bid.

After your project has been submitted, you’ll begin receiving bids from freelancers who would like to work on your project. At this point you can review their qualifications by analyzing their portfolio and work history, overall rating, skill sets, and test scores. The hiring process is very personalized, and is completely based on your judgement and discretion.

Once your chosen freelancer has been hired, work will begin. If your project is based on a fixed price, you will generally pay the freelancer only after work has been completed. If your project will be billed on an hourly basis, Freelancer.com now offers a “Freelancer Time Track,” which ensures that every hour logged by the contractor is actually worked, by tracking their time via a software program that captures frequent screenshots.

Once the project has been completed to your satisfaction, you’ll be able to provide feedback to the contractor, as well as to rate their performance.

If you are looking for work as a freelancer, you can browse projects based on type (e.g. featured projects, projects with low bids, projects that are ending soon, etc.), and/or based on category (e.g. graphic design, web development, 3D animation, online marketing, etc.). You’ll then only place bids on projects that are relevant to your skill set.

Freelancer.com Membership Plans and Pricing

For those looking for work, Freelancer.com offers four different membership options, which range from no cost, to $49.95 per month:

  • Free
  • Basic
  • Standard
  • Premium

The primary differences between these packages are the number of bids you’re allowed, the percentage of the associated freelancer fee, as well as the number of portfolio items and skill sets you’re able to display to prospective employers. This means that if you’re just starting out, you may be able to get by just fine with a lower package. However, once your portfolio and skill sets grow, you’ll likely need to move up to a more robust package. It’s also important to note that these packages are tailored more toward freelancers, since employers will rarely need to showcase work or place bids on projects. For an informative chart displaying all Membership options and pricing, please click here.

Once your account is setup, you can easily switch between the packages and make payment via MasterCard, AMEX, Visa, Paypal, and Skrill Moneybookers.

Is Freelancer.com a Scam?

Freelancer.com is a globally acclaimed company that is backed by substantially large investors, and is staffed by legitimate management and leadership teams. As such, there are no indications that the company is a scam.

Having said this, since Freelancer.com has been in business for several years and has accumulated a wide variety of user reviews, the most common complaint is that many freelancers (as well as some employers) have claimed that they’ve experienced payment delays after a transaction has been completed, or that payments have not been processed altogether. They state their accounts are frequently frozen and undergo some sort of “investigation,” at which point Freelancer.com’s customer service is of little to no assistance. As can be imagined, when freelancers have worked for days or weeks on a project, completed them to their employers’ satisfaction, but then find that they’re unable to withdraw their funds, they become angry and immediately begin throwing around the “scam” word. To the company’s credit, when responding to these complaints, they have acknowledged that this is an ongoing problem, and that they are actively attempting an internal restructuring to address the issue.

Should You Avoid Freelancer.com?

Overall, Freelancer.com seems to have a great vision for the freelancing community, and is not necessarily a site that you should avoid. However, as a suggestion, if you do decide to sign up, be sure to contact the company directly and undergo one of their “investigations” before you begin hiring freelancers or bidding on any projects. By addressing the issue upfront, you can proactively provide them with any additional information they may need, which will help to substantially reduce the risk of running into any future problems. Another suggestion is to be careful who you hire to work on your projects—use your discretion to judge a freelancer’s character and work experience as best you can. Freelancer.com provides employers with some of the necessary tools to help discern the difference between low and high quality work, though they do not have the resources to guarantee that all work completed will match your needs. Caveat emptor.

Pros:

  • Large online marketplace for freelancers looking for work, as well as employers looking for work to be completed.
  • In business since 2004, and backed by substantial investors and legitimate management and leadership teams.
  • Wide variety of project types in field such as web and software development, design, writing, marketing, data entry, and more.
  • Easy to set up an account and bid on/post a job.
  • A good selection of payment options.

Cons:

  • Numerous users have complained of lengthy payment delays as their accounts undergo “investigation.”
  • Customer service has a reputation of being slow to offer assistance.
  • If you're a Freelancer, you are required to pay monthly payments for membership packages just to be able place more bids on projects and increase your skill-sets

Now read: An Introduction to Working Remotely

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226 Consumer Reviews for Freelancer.com

Average Consumer Rating: 1.4
Rating Snapshot:
5 star: 16 4 star: 1 3 star: 5 2 star: 6 1 star:  198
Bottom Line: 12% would recommend it to a friend
Showing 1-11 of 226
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  • 0 out 1 people found this review helpful

    Freelancer support prompt and professional

    • Romania,
    • Oct 11, 2017
    • Verified Reviewer

    Very fast and trouble solved without much effort from me. I recommend Freelancer.com support, especially Josie G, who solved my problem promptly and professionally. Thanks Freelancer.com.

    Bottom Line: Yes, I would recommend this to a friend

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  • 0 out 1 people found this review helpful

    My profile was not showing on Freelancer directory

    • Islamabad, Pakistan,
    • Oct 11, 2017
    • Verified Reviewer

    Kayla B. (CX Specialist - Live Chat) is really rapid responsive, intelligent, problem-solving customer support agent, she assisted me well, generate a ticket regarding my issue and emailed me for my satisfaction that my complaint has been sent to the relevant department within 5 minutes.

    Thanks Kayla B.

    Bottom Line: Yes, I would recommend this to a friend

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  • 0 out 1 people found this review helpful

    Superb

    • Meghalaya, India,
    • Oct 10, 2017
    • Verified Reviewer

    I got all my answers, and they cleared all my confusion. I was chatting with Kimberly, and she was very nice and friendly. I am fully satisfied with this conversation and am fully satisfied with Freelancer. I will tell all my friends who want to do part-time work.

    Bottom Line: Yes, I would recommend this to a friend

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  • 0 out 1 people found this review helpful

    Very good support team

    • Bandung, Indonesia,
    • Oct 10, 2017
    • Verified Reviewer

    I have loss 50 Euros because of the fraudsters employer, but Barry N from Freelancer support help me so much. Good job! This site is highly recommended for you to work.

    Bottom Line: Yes, I would recommend this to a friend

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  • 0 out 1 people found this review helpful

    Logo withdrawn post contest closed date

    • Essex, England,
    • Oct 9, 2017
    • Verified Reviewer

    Brenda A was patient and excellent in determining was happened to the entry I was considering awarding the contest to. She was also kind enough to help me with how I could best move forward.

    Thank you.

    Bottom Line: Yes, I would recommend this to a friend

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  • 0 out 1 people found this review helpful

    I want to say good things about their staff's Kayla B

    • Dalian, China,
    • Oct 8, 2017
    • Verified Reviewer

    She had kindness for my many questions and was very fast to respond to customers. I want to say I am proud of the staff in the Freelancer team.

    Customers are coming to them to staff for their problems in general, and they answered their customers kindly and on time. In fact, I was surprised that she is very kind.

    Thank you Kayla.

    Bottom Line: Yes, I would recommend this to a friend

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  • 0 out 1 people found this review helpful

    Chat assistance with review issue

    • Johannesburg, South Africa,
    • Oct 8, 2017
    • Verified Reviewer

    Freelancer.com's Brenda A. solved my query/issue quickly and efficiently. She clarified my complaint, checked up via project ID's and solved my issue effectively. It is great when online issues can be so easily sorted out.

    Bottom Line: Yes, I would recommend this to a friend

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  • 0 out 1 people found this review helpful

    Chat with Josie

    I've been chatting with Josie in order to get some additional info on how to proceed as a newbie. Josie has been extremely kind and competent and did solve my problems very efficiently. Thank you!

    Bottom Line: Yes, I would recommend this to a friend

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  • 0 out 1 people found this review helpful

    Great assistance

    • Tifelt, Morocco,
    • Oct 5, 2017
    • Verified Reviewer

    I'm so happy to be a part of this platform. The assistance gets better day after day; no delay for a response, just contact the support department and your issue will be resolved. Just be honest and work hard, and your place is here.

    Thank you Freelancer.com.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    Project fee problem

    I got a project and the employer agreed to pay me $15. But then in the project budget, it was written $320, so I got a $32 fee, which of course cost me more damage. He said it was a mistake and was trying to call support, and so am I. So the support suggested for me to request a bid change to $15 and wait for the employer to approve it. But when the bid change was approved by the employer, he released $15 milestone and ended the project. I still get cost damages from this, and the $32 fee still won't be affected.

    I contacted the support again and explained the situation (his name is Joshua G). He helped me by adjusting the project fee. He told me to check my Transaction History, and he is right, I got my $32 back and got a $5 fee. He is really helpful and knows what to do.

    Bottom Line: Yes, I would recommend this to a friend

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  • 0 out 1 people found this review helpful

    It's nice speaking with Erwin C

    • India,
    • Oct 4, 2017
    • Verified Reviewer

    He is very fast with the inquiries, and I got the appropriate answer of my question. He explained me everything what I have to do and how they resolve the issue. I hope that with his suggestion, I will get the solution.

    Thank You

    Bottom Line: Yes, I would recommend this to a friend

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Showing 1-11 of 226

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