About Freelancer.com

By HighYa Research Team
Published on: Sep 30, 2013

Based in Pyrmont, NSW, Australia, Freelancer.com is an online marketplace specifically designed for freelancers looking for work, and for outsourcers and crowdsourcers looking to have work completed.

In business since 2004, the company claims to be the world’s largest outsourcing marketplace, with 4.5 million projects posted, and nearly 8 million verified users.

Freelancer.com focuses on a wide variety of fields, including web and software development, design, writing, marketing, data entry, and according to the company, “anything else you could think of, all for the fraction of the cost.”

Freelancer.com Features

If you’re using Freelancer.com as an employer or small business, you simply sign up and post a project to begin. You’ll need to enter the project title, project details, skills you require for all applicants, in addition to pricing options (e.g. fixed budget or hourly). You will also be able to attach files relevant to your project at this time.

Once you’re ready to post your project, you’ll be given the option to further promote your listing by attaching additional classifications, such as Featured Project, Urgent Project, Private Project, NDA Required, and more. Keep in mind that these additional classifications will entail fees ranging anywhere from $9-$200, which Freelancer.com claims can increase your project’s visibility and attract up to 80% more bids.

Employers on the site can also be proactive and browse through freelancers, which can be filtered by hourly rate, location, skills, and work categories, after which they can be contacted directly and invited to place a bid.

After your project has been submitted, you’ll begin receiving bids from freelancers who would like to work on your project. At this point you can review their qualifications by analyzing their portfolio and work history, overall rating, skill sets, and test scores. The hiring process is very personalized and is completely based on your judgment and discretion.

Once your chosen freelancer has been hired, work will begin. If your project is based on a fixed price, you will generally pay the freelancer only after work has been completed. If your project will be billed on an hourly basis, Freelancer.com now offers a “Freelancer Time Track,” which ensures that every hour logged by the contractor is actually worked, by tracking their time via a software program that captures frequent screenshots.

Once the project has been completed to your satisfaction, you’ll be able to provide feedback to the contractor, as well as to rate their performance.

If you are looking for work as a freelancer, you can browse projects based on type (e.g. featured projects, projects with low bids, projects that are ending soon, etc.), and/or based on category (e.g. graphic design, web development, 3D animation, online marketing, etc.). You’ll then only place bids on projects that are relevant to your skillset.

Freelancer.com Membership Plans and Pricing

For those looking for work, Freelancer.com offers four different membership options, which range from no cost to $49.95 per month:

  • Free
  • Basic
  • Standard
  • Premium

The primary differences between these packages are the number of bids you’re allowed, the percentage of the associated freelancer fee, as well as the number of portfolio items and skill sets you’re able to display to prospective employers. This means that if you’re just starting out, you may be able to get by just fine with a lower package.

However, once your portfolio and skill sets grow, you’ll likely need to move up to a more robust package. It’s also important to note that these packages are tailored more toward freelancers since employers will rarely need to showcase work or place bids on projects. For an informative chart displaying all Membership options and pricing, please click here.

Once your account is set up, you can easily switch between the packages and make payment via MasterCard, AMEX, Visa, Paypal, and Skrill Moneybookers.

Is Freelancer.com a Scam?

Freelancer.com is a globally acclaimed company that is backed by substantially large investors and is staffed by legitimate management and leadership teams. As such, there are no indications that the company is a scam.

Having said this, since Freelancer.com has been in business for several years and has accumulated a wide variety of user reviews, the most common complaint is that many freelancers (as well as some employers) have claimed that they’ve experienced payment delays after a transaction has been completed, or that payments have not been processed altogether. They state their accounts are frequently frozen and undergo some sort of “investigation,” at which point Freelancer.com’s customer service is of little to no assistance.

As can be imagined, when freelancers have worked for days or weeks on a project, completed them to their employers’ satisfaction, but then find that they’re unable to withdraw their funds, they become angry and immediately begin throwing around the “scam” word. To the company’s credit, when responding to these complaints, they have acknowledged that this is an ongoing problem and that they are actively attempting an internal restructuring to address the issue.

Should You Avoid Freelancer.com?

Overall, Freelancer.com seems to have a great vision for the freelancing community and is not necessarily a site that you should avoid. However, as a suggestion, if you do decide to sign up, be sure to contact the company directly and undergo one of their “investigations” before you begin hiring freelancers or bidding on any projects.

By addressing the issue upfront, you can proactively provide them with any additional information they may need, which will help to substantially reduce the risk of running into any future problems.

Another suggestion is to be careful who you hire to work on your projects—use your discretion to judge a freelancer’s character and work experience as best you can.

Freelancer.com provides employers with some of the necessary tools to help discern the difference between low and high-quality work, though they do not have the resources to guarantee that all work completed will match your needs. Caveat emptor.

Pros:

  • Large online marketplace for freelancers looking for work, as well as employers looking for work to be completed.
  • In business since 2004, and backed by substantial investors and legitimate management and leadership teams.
  • Wide variety of project types in fields such as web and software development, design, writing, marketing, data entry, and more.
  • Easy to set up an account and bid on/post a job.
  • A good selection of payment options.

Cons:

  • Numerous users have complained of lengthy payment delays as their accounts undergo “investigation.”
  • Customer service has a reputation for being slow to offer assistance.
  • If you're a Freelancer, you are required to pay monthly payments for membership packages just to be able to place more bids on projects and increase your skill-sets

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Read 256 Freelancer.com Customer Reviews and Complaints

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Average Consumer Rating: 1.4
Rating Snapshot:
5 star: 20 4 star: 1 3 star: 3 2 star: 8 1 star:  224
Bottom Line: 11% would recommend it to a friend
Showing 1-11 of 256
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  • 1 out 1 people found this review helpful

    No customer service

    • London, England,
    • Aug 7, 2019
    • Verified Reviewer

    I chose a freelancer and now wanted some advice on them, the payment security, etc. from the website customer services, as offered by them. An agent, with her name, appeared in the chat and asked me how she could help me. I wrote down the questions and she never replied, yet saw it. It was shocking. I had never experienced a company this unprofessional.

    A few days later, I tried again - another person asked how she could help me. I wrote the questions, she never replied. A week on, it has been impossible to validate anything or engage in conversation with a Freelancer agent/customer worker.

    Freelancers pay a lot of money to them each month yet many clients will not engage with them with larger sums of money if there is no Freelancer validation and customer services. It is disgusting behavior.

    Crooks flourish because Freelancer is not doing its job properly, otherwise, it would be a great website. It is a shame that genuine freelancers are affected by this as employers will not take huge risks if there is no validation by the website.

    Bottom Line: No, I would not recommend this to a friend

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  • Poor service

    • Kansas City, KS,
    • Jul 30, 2019
    • Verified Reviewer

    I hired a project manager, which was a joke. He was just picking random guys that have done several jobs but none in my category. You get several people that are under bidding and incompetent. My most recent project I hired someone on June 3rd and he quoted 7 days, then 14 days, then needed another 14 and doubled the budget. Still not done and it's July 22nd. He just wanted to raise the budget again! I'm going to try Upwork, using Freelancer is money and time wasted.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Is this company even legal?

    • Istanbul, Turkey,
    • Jul 29, 2019
    • Verified Reviewer

    What an absolutely horrible experience! I own an e-commerce company based in Istanbul, Turkey. We needed some changes in our Shopify website so I hired a freelancer on Freelancer.com, I deposited some funds for a milestone payment and within 24 hours it got canceled by itself and I had to create the milestone again which means I paid the commission TWICE!

    I let it go since it was only a few bucks, when I deposited the funds again since the project took a little longer than expected, Freelancer.com wants me to authenticate my credit card for a "small charge" (what the...?). I seriously could not get my head around this total scam so I skipped and lo and behold, I must now verify my account by keeping a number given by Freelancer.com next to my ID card or the freelancer I hired won't get paid! Absolutely pathetic.

    I have been making online payments for over 10 years and this is the first time I have been asked to put my freaking ID card next to my face, right next to the number given by stupid website. Unbelievable.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    This company is dishonest

    • Illinois,
    • Jun 20, 2019
    • Verified Reviewer

    Communicating with potential freelancers on this website is very awkward due to horrible interface design. Anyway, I contracted a freelancer on Freelancer.com to make my site audit and deposited the requested amount of money. Instead of the audit, the freelancer gave me a recommendation totally unrelated to my job description - to use social media ads. I requested to cancel my contract and refund me. Approximately 10 days later I received an email from freelancer requesting more funds to continue reviewing the dispute.

    My advice - stay away from this company. This is a scam. Use their competition, like Upwork.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 2 people found this review helpful

    Beware, projects looking for cheap not good solutions and SCAMs

    • New York,
    • Jun 19, 2019
    • Verified Reviewer

    I created a profile and looked through the projects, bid on one that was one of the few that had decent rates. There are MANY SCAM projects listed, such as people wanting someone to submit 200 Facebook posts per week from different accounts. Another wanted 100 inbound SEO referrals to his site.

    I was immediately contacted by the poster of the project, turned out he wanted custom development of an Agile solution for $800 US which is a joke, rather than what was listed as setting up/configuring a cloud-based agile platform to match client's workflow. Even QA time for a custom app at low prices would be $400+ US.

    To reiterate the vast majority of projects are looking for CHEAP solution providers, ridiculous expectations, and SCAM projects.

    Bottom Line: No, I would not recommend this to a friend

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  • 0 out 2 people found this review helpful

    Good freelancers

    • New York,
    • Jun 10, 2019
    • Verified Reviewer

    I had a good experience hiring an art freelancer. The site is very easy to use and helpful and I would recommend it to others. The only issue was that freelancer's background did not meet my qualifications.

    Bottom Line: Yes, I would recommend this to a friend

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  • 2 out 3 people found this review helpful

    Waste of time and money

    • Germany,
    • Jun 5, 2019
    • Verified Reviewer

    I had an account on Freelancer and even applied to some of their contests as a freelancer. When I started to try to do the verification of my identity and address with the exact required documents for this purpose I start to receive emails to do the verification again.

    After several attempts and complaints, I was asked in one of their responses to my complaints why I was getting access to my account from different places.

    I am a digital nomad, a term established in the digital market should know. I travel a lot but with official residency in Germany.

    I feel treated like a criminal but I'm the one who was robbed since I paid monthly fees for a couple of times.

    This is nothing but a waste of time and money.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Freelancer

    • New South Wales, Australia,
    • Apr 26, 2019
    • Verified Reviewer

    I was told I had one day to choose a winner, that's ok - there was NO PHYSICAL WAY to choose a winner, so I contacted them (no phone just email). They got back to me after the event (two days) and said it had been closed and I had lost my money - that's it. Never ever use these people.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Horrible

    • New York,
    • Apr 24, 2019
    • Verified Reviewer

    Horrible company. I will never use again after too many horrible experiences. It is impossible to confirm the account. Use other platforms. Their customer service is just outrageously bad. They treat you like a criminal. It is completely absurd to have to go through so many hoops to confirm an account.

    Bottom Line: No, I would not recommend this to a friend

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  • 10 out 10 people found this review helpful

    Lots of garbage and scams, not worth it

    • Rochester, NY,
    • Apr 3, 2019
    • Verified Reviewer

    I tried this as a freelancer and have a history of good work on other sites.

    I had four people respond to bids, two were clear scams, and one was a condescending jerk who wanted the world for a few dollars and lectured me until I blocked him on loyalty (for $5.00) and how he knew how to weed out bad freelancers.

    The one bid that I actually did work for seemed legit, a few minutes of work a day for a modest sum after a month. Ten days in, he says I am doing a good job and wants to give me two more projects. Sounds good, but it actually ends up that he expects me to do three times the work, longer than expected for the same price on the same bid. This was of course bait and switch and I did not do this.

    At that point, I closed my account out. There are better sites than this scam factory out there if you need help getting freelance work.

    Bottom Line: No, I would not recommend this to a friend

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  • 6 out 6 people found this review helpful

    Illegally refusing to allow withdrawals

    • Singapore,
    • Mar 24, 2019
    • Verified Reviewer

    Do not deposit or wire funds with Freelancer. When projects are undelivered, they do not care and do not respond to feedback. When you try to withdraw your remaining funds that are left unused (because the project needs to be forfeited), they will find ways to stop you from withdrawing your money. They will wait for weeks before asking you for obsolete details such as a bank statement from a few years ago even though you have proof of other or more recent deposits wired using the same account. They simply have no intention of paying your money back. It’s a scam.

    Bottom Line: No, I would not recommend this to a friend

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