Problem: an employer awarded me a project. I started the conversation so we could talk about it. The client never answered my messages. I kept on sending him chats, but he was very unresponsive from the beginning.
My first thought was that maybe the employer awarded me the project by mistake, and he didn't know how to cancel it. However, it's been 2 days, and I've seen him online through the weekend.
I was also worried about the freelancer.com fee that I had to pay when being awarded. But, if the client was unresponsive, no work nor payment would be released for me.
Customer Support Kayla B. was very eager to help, and said she contacted the client on my behalf, stating to contact her again if he wouldn't answer within the next 48 hours.
Also, she said that, as a one-time-only event, the fee would be refunded to me if the employer decided to cancel the project, which for me if the fair thing to do.
In general, Kayla B. helped right away, was very quick and understanding. I am completely satisfied with her help.
Also, as a suggestion for freelancer.com's agreement, awarded projects that have to be canceled because of employers' misbehaviors should always be refunded to freelancers.
If we are not going to get any work discussion done, nor get paid, why would we pay Freelancer.com? Also, employers should be punished for this kind of behavior – it is an offense for freelancers' intellectual work and time.
Bottom Line: Yes, I would recommend this to a friend