About Freelancer.com

By HighYa Research Team
Published on: Sep 30, 2013

Based in Pyrmont, NSW, Australia, Freelancer.com is an online marketplace specifically designed for freelancers looking for work, and for outsourcers and crowdsourcers looking to have work completed.

In business since 2004, the company claims to be the world’s largest outsourcing marketplace, with 4.5 million projects posted, and nearly 8 million verified users.

Freelancer.com focuses on a wide variety of fields, including web and software development, design, writing, marketing, data entry, and according to the company, “anything else you could think of, all for the fraction of the cost.”

Freelancer.com Features

If you’re using Freelancer.com as an employer or small business, you simply sign up and post a project to begin. You’ll need to enter the project title, project details, skills you require for all applicants, in addition to pricing options (e.g. fixed budget or hourly). You will also be able to attach files relevant to your project at this time.

Once you’re ready to post your project, you’ll be given the option to further promote your listing by attaching additional classifications, such as Featured Project, Urgent Project, Private Project, NDA Required, and more. Keep in mind that these additional classifications will entail fees ranging anywhere from $9-$200, which Freelancer.com claims can increase your project’s visibility and attract up to 80% more bids.

Employers on the site can also be proactive and browse through freelancers, which can be filtered by hourly rate, location, skills, and work categories, after which they can be contacted directly and invited to place a bid.

After your project has been submitted, you’ll begin receiving bids from freelancers who would like to work on your project. At this point you can review their qualifications by analyzing their portfolio and work history, overall rating, skill sets, and test scores. The hiring process is very personalized and is completely based on your judgment and discretion.

Once your chosen freelancer has been hired, work will begin. If your project is based on a fixed price, you will generally pay the freelancer only after work has been completed. If your project will be billed on an hourly basis, Freelancer.com now offers a “Freelancer Time Track,” which ensures that every hour logged by the contractor is actually worked, by tracking their time via a software program that captures frequent screenshots.

Once the project has been completed to your satisfaction, you’ll be able to provide feedback to the contractor, as well as to rate their performance.

If you are looking for work as a freelancer, you can browse projects based on type (e.g. featured projects, projects with low bids, projects that are ending soon, etc.), and/or based on category (e.g. graphic design, web development, 3D animation, online marketing, etc.). You’ll then only place bids on projects that are relevant to your skillset.

Freelancer.com Membership Plans and Pricing

For those looking for work, Freelancer.com offers four different membership options, which range from no cost to $49.95 per month:

  • Free
  • Basic
  • Standard
  • Premium

The primary differences between these packages are the number of bids you’re allowed, the percentage of the associated freelancer fee, as well as the number of portfolio items and skill sets you’re able to display to prospective employers. This means that if you’re just starting out, you may be able to get by just fine with a lower package.

However, once your portfolio and skill sets grow, you’ll likely need to move up to a more robust package. It’s also important to note that these packages are tailored more toward freelancers since employers will rarely need to showcase work or place bids on projects. For an informative chart displaying all Membership options and pricing, please click here.

Once your account is set up, you can easily switch between the packages and make payment via MasterCard, AMEX, Visa, Paypal, and Skrill Moneybookers.

Is Freelancer.com a Scam?

Freelancer.com is a globally acclaimed company that is backed by substantially large investors and is staffed by legitimate management and leadership teams. As such, there are no indications that the company is a scam.

Having said this, since Freelancer.com has been in business for several years and has accumulated a wide variety of user reviews, the most common complaint is that many freelancers (as well as some employers) have claimed that they’ve experienced payment delays after a transaction has been completed, or that payments have not been processed altogether. They state their accounts are frequently frozen and undergo some sort of “investigation,” at which point Freelancer.com’s customer service is of little to no assistance.

As can be imagined, when freelancers have worked for days or weeks on a project, completed them to their employers’ satisfaction, but then find that they’re unable to withdraw their funds, they become angry and immediately begin throwing around the “scam” word. To the company’s credit, when responding to these complaints, they have acknowledged that this is an ongoing problem and that they are actively attempting an internal restructuring to address the issue.

Should You Avoid Freelancer.com?

Overall, Freelancer.com seems to have a great vision for the freelancing community and is not necessarily a site that you should avoid. However, as a suggestion, if you do decide to sign up, be sure to contact the company directly and undergo one of their “investigations” before you begin hiring freelancers or bidding on any projects.

By addressing the issue upfront, you can proactively provide them with any additional information they may need, which will help to substantially reduce the risk of running into any future problems.

Another suggestion is to be careful who you hire to work on your projects—use your discretion to judge a freelancer’s character and work experience as best you can.

Freelancer.com provides employers with some of the necessary tools to help discern the difference between low and high-quality work, though they do not have the resources to guarantee that all work completed will match your needs. Caveat emptor.

Pros:

  • Large online marketplace for freelancers looking for work, as well as employers looking for work to be completed.
  • In business since 2004, and backed by substantial investors and legitimate management and leadership teams.
  • Wide variety of project types in fields such as web and software development, design, writing, marketing, data entry, and more.
  • Easy to set up an account and bid on/post a job.
  • A good selection of payment options.

Cons:

  • Numerous users have complained of lengthy payment delays as their accounts undergo “investigation.”
  • Customer service has a reputation for being slow to offer assistance.
  • If you're a Freelancer, you are required to pay monthly payments for membership packages just to be able to place more bids on projects and increase your skill-sets

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Read 253 Freelancer.com Customer Reviews and Complaints

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Average Consumer Rating: 1.4
Rating Snapshot:
5 star: 20 4 star: 1 3 star: 3 2 star: 7 1 star:  222
Bottom Line: 11% would recommend it to a friend
Showing 1-11 of 253
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  • 15 out 16 people found this review helpful

    Just stay away...

    • EU,
    • May 23, 2013

    No care for security within marketplace, extorting sensitive private data and disseminating them if they just don't like you. Want to see tons of complaints? Google those: freelancer.com scam

    Bottom Line: No, I would not recommend this to a friend

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  • 6 out 6 people found this review helpful

    Bad practices and scam.

    • Spain,
    • Jun 24, 2013

    If you're not careful, they will change the subscription plan without asking for it and without warning just to take you all your money.

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 7 people found this review helpful

    Both Sides of Freelancer

    • Houston, TX,
    • Jun 11, 2015

    Personally having been scammed a number of times, I'm glad that you give both sides of this website, so that people are aware. SEOClerks.com is better than Freelancer, that's my honest opinion.

    Bottom Line: No, I would not recommend this to a friend

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  • 9 out 9 people found this review helpful

    Freelancer.com is nothing but a scam site!

    • Europe,
    • Jul 5, 2013

    This started 3 weeks ago when a programmer couldn't do the job and gave me the money back - Freelancer.com just took the advantage and kept holding my money!

    Tried to talk with Chat, Phone and Email support but all they said: "Can't help you". That's where I had no chance and I had to turn to PayPal for a dispute.

    1 hour later, they set my account to -$210 just because I claimed that I want my money back and even when the programmer paid me back, they set my account to $0 so I won't have a choice to take the money back.

    I'm willing to go anywhere needed and invest as much money as needed to make this issue completed and stop that online scam.

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 5 people found this review helpful

    Never trust freelancer.com. Guaranteed contest are not guaranteed at all

    • Philippines,
    • Jul 14, 2013

    I have joined a guaranteed contest on freelancer.com. I have won a contest for $269. When I was about to withdraw my funds I was shocked to know that they deleted the withdrawal. I asked for support and said that the employer is having account issues with them so they are holding the money.

    After a week my employer had already worked with freelancer.com to resolve the issue. It has been 2 weeks now and still no progress. They also suspended the account of my employer. He can't access his account. I don't know what's wrong with freelancer.com but I don't trust this site anymore.

    Bottom Line: No, I would not recommend this to a friend

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  • 8 out 8 people found this review helpful

    All employers should stay away from Freelancer.com

    • Houston Texas,
    • Aug 7, 2013

    Back when we used Vworker.com (Rent a Coder before that) we never had a single problem, and as an Employer and we found many talented freelance workers. However, then Freelancer.com took over last year and we suddenly had major issues. They add on hidden charges (which we discovered over a month later when our bank statement didn't match our payment invoice).

    They misinform both workers and employers, refuse to refund your money after THEY make a mistake and instead only offer future "credit" (which they claim is a refund).

    I'm very disappointed with this company and sadly would never trust them again at this point.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 5 people found this review helpful

    Poor very poor

    • Sydney, Australia,
    • Oct 7, 2013

    I completed four jobs successfully as a freelancer and then had one client completely vanish after paying the first milestone. I did everything as directed by Freelancer but could not get back in touch with client. Freelancer still insisted on taken full commission on job, even though I only received payment for a quarter. So they made more money than me out of the job, even though I put in many man hours.

    I won't be using them again, very dodgy.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 4 people found this review helpful

    SCAM & THIEVES

    • California,
    • Oct 9, 2013

    I just received a call from my bank regarding an attempt to withdraw $102.66 from Freelancer.com of whom I have never done any business with and have no idea how they got my bank card number.

    Be AWARE this is a scam and they are thieves as far as I am concerned. Lucky for me my bank declined the transaction and contacted me immediately.

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 5 people found this review helpful

    Scam and fraud Site

    • India,
    • Oct 28, 2013

    I have used this site, my experience was very bad in terms of financial policies. I am waiting my fund into my account.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    AVOID freelancer.com because they just take your money

    • Nov 12, 2013

    My review for freelancer.com Is a BIG Negative. AVOID this SCAM site if you value your TIME and your MONEY.

    They are NOTHING more than thieves sitting behind their desk and scam innocent people.

    My account is suspended for a funny excuse they blame. One of my employers had some issues with them because they took money out of his account on an monthly basis without his authorization and he had no choice just file a reversal with his PayPal account because they refused to refund him the money.

    Funny thing is that freelancer.com suspended my account and does not let me to withdraw my money out of my freelancer account because of the issue my employer has with them.

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 7 people found this review helpful

    They limited my account with no reason

    • Jan 3, 2014

    I have done really hard work, even on new year holiday and I have more than $700 in my account. Suddenly they limited my account and asked for my driver license, ID, a picture of mine holding verification code in 1 hand and my ID in another hand, they also keep asking me how I interacted with employers. I have sent them all to freelancer.com. Until now, my account is still limited. The support didn't help at all, they just tell you that the proper department will take care of these stuff and there is no time frame when my account's limitation will be lifted. Does anyone face this problem like me? I need some advices.

     

    Bottom Line: No, I would not recommend this to a friend

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Showing 1-11 of 253

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