I am not someone who likes to post reviews around, but freelancer.com did something that really upset me.
I signed up with freelancer.com long ago, back when they were still getafreelancer.com. For years things had been great, I am an employer who used the website to connect with freelancers. I had a 5-star profile, that is, all freelancers who worked with me in the past gave high remarks. I never leave anyone unpaid, whether the projects turned out to be good or bad.
It all started few months ago when I uploaded some funds to my account (via credit card), freelancer.com payment system charged me several times for that one deposit. I contacted their support and they kept escalating the issues without giving me a proper response. It seems like they are just not interested to solve it. After a while I got fed up with them and went to my bank to reverse the transactions.
I thought it all worked out. It is common sense that if I made a deposit of $30, and you ridiculously charged me several times up to $150, I would had to reverse the $120 transaction. But freelancer.com doesn't think so. Once the bank made the charge-backs, they limit my account and asked me for verification (i.e. sending personal documents).
I told them it wasn't my fault that they made several unauthorized charges on my card and the bank reversed the transactions for me. With an experience like that, can I still trust them with my personal info? Their accountants or finance staff should've liaised with me when I first contacted them, but no, I didn't receive any helpful response. I suggest they run through their accounting statement, by which they would find they had charged me for the same thing multiple times. But no, they refused to hear what I have to say, and they soon suspended my account, that means taking all the remaining money in it.
It doesn't matter that you took my money, I will forget it in a while. But I will post reviews on here and other websites so everyone can read it for a long time. If your company's credibility is affected, it is karma for what you did. I had been a good customer and never caused any problems for you all these years but then you brought this on me. Today you lost me forever, keep doing such business practices and tomorrow you may lose everyone else.
To everyone reading this, I do not recommend you use freelancer.com, they used to be good but this is no longer the case. Nowadays there are so many issues of financial dishonesty towards their users. Yes they may be a public listed company, but that doesn't matter if on the ground they treat people like you and me badly, and that somehow our money in their system may 'disappear'. Stay away, there are many better alternatives to go for.
Bottom Line: No, I would not recommend this to a friend