About Freelancer.com

Based in Pyrmont, NSW, Australia, Freelancer.com is an online marketplace specifically designed for freelancers looking for work, and for outsourcers and crowdsourcers looking to have work completed. In business since 2004, the company claims to be the world’s largest outsourcing marketplace, with 4.5 million projects posted, and nearly 8 million verified users. Freelancer.com focuses on a wide variety of fields, including web and software development, design, writing, marketing, data entry, and according to the company, “anything else you could think of, all for the fraction of the cost.”

Freelancer.com Features

If you’re using Freelancer.com as an employer or small business, you simply sign up and post a project to begin. You’ll need to enter the project title, project details, skills you require for all applicants, in addition to pricing options (e.g. fixed budget or hourly). You will also be able to attach files relevant to your project at this time.

Once you’re ready to post your project, you’ll be given the option to further promote your listing by attaching additional classifications, such as Featured Project, Urgent Project, Private Project, NDA Required, and more. Keep in mind that these additional classifications will entail fees ranging anywhere from $9-$200, which Freelancer.com claims can increase your project’s visibility and attract up to 80% more bids. Employers on the site can also be proactive and browse through freelancers, which can be filtered by hourly rate, location, skills, and work categories, after which they can be contacted directly and invited to place a bid.

After your project has been submitted, you’ll begin receiving bids from freelancers who would like to work on your project. At this point you can review their qualifications by analyzing their portfolio and work history, overall rating, skill sets, and test scores. The hiring process is very personalized, and is completely based on your judgement and discretion.

Once your chosen freelancer has been hired, work will begin. If your project is based on a fixed price, you will generally pay the freelancer only after work has been completed. If your project will be billed on an hourly basis, Freelancer.com now offers a “Freelancer Time Track,” which ensures that every hour logged by the contractor is actually worked, by tracking their time via a software program that captures frequent screenshots.

Once the project has been completed to your satisfaction, you’ll be able to provide feedback to the contractor, as well as to rate their performance.

If you are looking for work as a freelancer, you can browse projects based on type (e.g. featured projects, projects with low bids, projects that are ending soon, etc.), and/or based on category (e.g. graphic design, web development, 3D animation, online marketing, etc.). You’ll then only place bids on projects that are relevant to your skill set.

Freelancer.com Membership Plans and Pricing

For those looking for work, Freelancer.com offers four different membership options, which range from no cost, to $49.95 per month:

  • Free
  • Basic
  • Standard
  • Premium

The primary differences between these packages are the number of bids you’re allowed, the percentage of the associated freelancer fee, as well as the number of portfolio items and skill sets you’re able to display to prospective employers. This means that if you’re just starting out, you may be able to get by just fine with a lower package. However, once your portfolio and skill sets grow, you’ll likely need to move up to a more robust package. It’s also important to note that these packages are tailored more toward freelancers, since employers will rarely need to showcase work or place bids on projects. For an informative chart displaying all Membership options and pricing, please click here.

Once your account is setup, you can easily switch between the packages and make payment via MasterCard, AMEX, Visa, Paypal, and Skrill Moneybookers.

Is Freelancer.com a Scam?

Freelancer.com is a globally acclaimed company that is backed by substantially large investors, and is staffed by legitimate management and leadership teams. As such, there are no indications that the company is a scam.

Having said this, since Freelancer.com has been in business for several years and has accumulated a wide variety of user reviews, the most common complaint is that many freelancers (as well as some employers) have claimed that they’ve experienced payment delays after a transaction has been completed, or that payments have not been processed altogether. They state their accounts are frequently frozen and undergo some sort of “investigation,” at which point Freelancer.com’s customer service is of little to no assistance. As can be imagined, when freelancers have worked for days or weeks on a project, completed them to their employers’ satisfaction, but then find that they’re unable to withdraw their funds, they become angry and immediately begin throwing around the “scam” word. To the company’s credit, when responding to these complaints, they have acknowledged that this is an ongoing problem, and that they are actively attempting an internal restructuring to address the issue.

Should You Avoid Freelancer.com?

Overall, Freelancer.com seems to have a great vision for the freelancing community, and is not necessarily a site that you should avoid. However, as a suggestion, if you do decide to sign up, be sure to contact the company directly and undergo one of their “investigations” before you begin hiring freelancers or bidding on any projects. By addressing the issue upfront, you can proactively provide them with any additional information they may need, which will help to substantially reduce the risk of running into any future problems. Another suggestion is to be careful who you hire to work on your projects—use your discretion to judge a freelancer’s character and work experience as best you can. Freelancer.com provides employers with some of the necessary tools to help discern the difference between low and high quality work, though they do not have the resources to guarantee that all work completed will match your needs. Caveat emptor.

Pros:

  • Large online marketplace for freelancers looking for work, as well as employers looking for work to be completed.
  • In business since 2004, and backed by substantial investors and legitimate management and leadership teams.
  • Wide variety of project types in field such as web and software development, design, writing, marketing, data entry, and more.
  • Easy to set up an account and bid on/post a job.
  • A good selection of payment options.

Cons:

  • Numerous users have complained of lengthy payment delays as their accounts undergo “investigation.”
  • Customer service has a reputation of being slow to offer assistance.
  • If you're a Freelancer, you are required to pay monthly payments for membership packages just to be able place more bids on projects and increase your skill-sets

Now read: An Introduction to Working Remotely

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248 Consumer Reviews for Freelancer.com

Average Consumer Rating: 1.4
Rating Snapshot:
5 star: 17 4 star: 1 3 star: 6 2 star: 8 1 star:  216
Bottom Line: 11% would recommend it to a friend
Showing 1-11 of 248
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  • 1 out 1 people found this review helpful

    Closed my account

    Freelancer closed my 3-year-old account without any notice.

    When I contacted the support team, they said that I did not violate any policy with my account, but I violated a policy with my old account in 2015. The reason my old account was closed in 2015 was that I logged in from my brother's computer and he also had an account on Freelancer. They can't punish me twice for a policy that I never violated.

    Once Freelancer also double-charged my client and caused issues between me and my client.

    Bottom Line: No, I would not recommend this to a friend

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  • I have come to the conclusion that Freelancer.com is a scam.

    I have had several projects utilizing Freelancer.com. All but two have resulted in online spats, fights and near loss of my money. I have come to the conclusion that Freelancer.com is a scam. It is where the scammers hang out as freelancers. They bid on a project they cannot produce. Then they try to extort the money in escrow through lies if you file a dispute. They are the misfits of programmers. They believe they know something but end up only enough to cause a whole lot of problem. From performing WP work on a working live site and not a backup to providing design work only 10% complete and wanting to be paid for it under a milestone. They will try to get you to authorize the release of a milestone just to get keep feeding you enough BS to try to get more.

    Who am I? I am an IT Manager of 25 years but need help once in awhile with my business websites. I simply can't know everything nor do I have the time, so I have reached out to Freelancer.com over the years.

    AVOID the site. It is a scam. If you end up needing support, you get nothing but a run around if you can get through to anyone at all. Freelancer.com is toxic and filled with foreign scammers. Oh, and if a freelancer doesn't get your project be ready for hack attacks, phone calls and spam emails to the tune of hundreds daily.

    Bottom Line: No, I would not recommend this to a friend

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  • Worst site to work on

    • USA,
    • Jan 30, 2018
    • Verified Reviewer

    It's time to move on from Freelancer.com and look for better platforms like Upwork or Guru to hunt projects. Freelancer is getting worse day by day. They are employer-centric and are biased towards them.

    Clients be aware, they only bother to get fees and no support after that.

    Bottom Line: No, I would not recommend this to a friend

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  • Freelancer discourages more experienced talent

    • Miami, FL,
    • Jan 25, 2018
    • Verified Reviewer

    Freelancer.com is a site more for entry-level freelancers and employers seeking bargains, than for experienced freelancers. I say that for 2 reasons:

    First, this is because an experienced person is barred from bidding on anything over $1000; and bids for many jobs are priced absurdly low. The system for more serious jobs (i.e., jobs where the employer is looking for appropriately priced talent, not just a cheap bargain), requires bidders to have done a certain minimum of jobs, but to have done that, the bidder must compete with people bidding $50 or $100 for a job that should be thousands. And these are not just people from countries where you'd anticipate low bids.

    Second, in even tests such as for English proficiency, this site's focus is on their own money-making opps (understandable, but still offensive) by requiring, for example, a university professor to take levels 1, 2, 3 and so on - at increasingly higher dollar costs for each - instead of just jumping to the highest level and being done with it. PLUS, after taking levels 1 and 2, I saw there were errors in some questions!

    Those are the 2 reasons I feel Freelancer is not as serious a site as Upwork.

    Bottom Line: No, I would not recommend this to a friend

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  • Take up your complaint with OAIC

    Freelancer.com is a slave trade. There is no standard for pricing. They never stand up for their writers. I got a 2-star review from an idiot client. They restricted my account for two weeks because of this. While my account is being restricted they withdrew from my account for my membership. Why the heck would you do that? While an account is restricted, you cannot bid. So what's the purpose of stealing my money?

    I was in a dispute with a client who milestoned for 100 articles (just $100) because he said "and" and "with" were plagiarised (the level of illiteracy and stupidity writers have to deal with on this site). After submitting 100 articles. Do you know Freelancer awarded the client the dispute?

    I think they are dying for another lawsuit because apparently, they love being sued.

    I will be contacting this complaints authority (https://www.oaic.gov.au). I suggest you do the same.

    Bottom Line: No, I would not recommend this to a friend

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  • Freelancer.com is not a scam

    • Telangana, India,
    • Jan 15, 2018
    • Verified Reviewer

    This is one of the hottest questions searched these days on the web. As a freelancer that has a completed 570 projects in a span of 5 years, I will provide my own first-hand experience of having used Freelancer.com without any bias or favoritism.

    Freelancer.com is a global marketplace that connects freelancers and clients under different categories and skills to do business. Their website offers an in-depth knowledge base and has a lot of useful information, but the pity is that both sides (and I say this without any hesitation) don’t bother adhering to the laid terms and guidelines and invite trouble and start blaming the management and support team.

    Bottom Line: Yes, I would recommend this to a friend

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  • 4 out 4 people found this review helpful

    OK, if you want to be paid peanuts

    After two weeks of slugging it out with other designers for a chance to win some work through bids, I've come to realize it's near impossible to win a job if I want to be paid a fair wage. I have heaps of experience and a good portfolio, but since I'm not willing to design a logo for 20 bucks or lay out a brochure for 80, my bids are usually 5 to 10 times higher, so there's no chance of getting work through Freelancer.com.

    Freelancer.com have created a very clever ecosystem that benefits themselves and employers who are too frugal to pay what is fair. I'm talking to the guy who has just bought a new boat in Florida and wants a logo designed for it, and his prize for the winner? Yes! A generous $80.

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 5 people found this review helpful

    No refund. Refusing to give refund.

    • India,
    • Dec 29, 2017
    • Verified Reviewer

    I hosted a contest (ID 1193921) where I wanted a 3D model, but nobody is submitting an entry to my contest. NOT A SINGLE LEGIT ENTRY. The reward is $10K, plus $1K Freelancer.com fee, plus currency conversion fees. Now when I don't have a single entry, why should pay $10K for nonsense entries?

    Now, when I ask for a refund, they say "we will upgrade your contest." Every single time they say the same thing. They are not giving my money back. $10K is not a small amount. I am disgusted by Freelancer very much. Please don't use Freelancer.

    Bottom Line: No, I would not recommend this to a friend

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  • 9 out 9 people found this review helpful

    Fake freelancer stole my money and Freelancer.com helped him and also took share of it

    • Pakistan,
    • Dec 28, 2017
    • Verified Reviewer

    Friends, I am here to tell a true story. If you want proof I will provide you with it.

    First, my mistake is I post a project on Freelancer.com. They send some bidders, and one of them provided me a complete copy/paste work from the internet. I inform Freelancer.com, and they said I should only work with a person who has a green logo on his profile. I have no idea which logo.

    My budget was US $750 and the freelancer stole it and never returned it. Now my job is I will start an anti-Freelancer.com campaign, which will help people save their money.

    Never, never work or post on Freelancer.com. I will post a video on YouTube and Facebook and will start a campaign against Freelancer.com to tell the world a truth about Freelancer.com.

    Bottom Line: No, I would not recommend this to a friend

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  • 12 out 12 people found this review helpful

    Full of scammers

    I had tried Freelancer a few years ago and had not gone too far with it because they charge upfront for every project that you get awarded. I didn't get any projects then, so I decided to try Elance, which I was very successful with.

    Elance shut down a couple of years ago, so I decided to try Freelancer again. I still don't have any jobs awarded, although I keep getting jobs awarded by scammers every day. I get at least 2 or 3 messages per day saying I have been awarded a $600 job and that once I accept it, I will be charged $60 by Freelancer. The "client" who has awarded the jobs tell me to contact them via email or hangouts. Anybody who has ever worked as a freelancer knows this is the oldest scam.

    I keep on reporting them, and they continue posting the same job and awarding the same job on a daily basis. I am beginning to think that maybe someone or some people at Freelancer may be in cahoots with these scammers. The reason I say this, is that Freelancer charges the freelancer a 10% fee as soon as they accept the awarded job, and these scammers only target newbies?

    How and why are they allowed to continue posting the same job although it is clear that this is a scammer? I cannot answer, but I have decided I am not paying Freelancer anything and will delete my account.

    You also have to pay for their "tests." Every test (some of which you cannot even submit a bid without) costs $5.00. Why would I want to pay for an English test, and I passed with a 77% while someone with no English skills at all, gets a 90%?

    Something smells real fishy at Freelancer!

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 7 people found this review helpful

    Do not use Freelancer.com!

    • New York City, NY,
    • Dec 8, 2017
    • Verified Reviewer

    I went to them to have a drawing done. I chose an illustrator. He told me I needed to pay half the money upfront and deposit and second payment into Freelancer.com as a reserve.

    The work was horrendous and took 24-hour turnarounds for one hour work. I spent a week looking at bad designs. I learned the "illustrator" was just someone who was subcontracting out the job.

    I complained to their support team and to the illustrator. Support did NOTHING. The illustrator said he would refund the money but I first needed to give him the second payment, which makes NO sense.

    I refused.

    I am in the process of getting my money back via PayPal. I received the first half back and am waiting for them to pull out the second half currently.

    Bottom Line: No, I would not recommend this to a friend

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