About Freelancer.com

Based in Pyrmont, NSW, Australia, Freelancer.com is an online marketplace specifically designed for freelancers looking for work, and for outsourcers and crowdsourcers looking to have work completed. In business since 2004, the company claims to be the world’s largest outsourcing marketplace, with 4.5 million projects posted, and nearly 8 million verified users. Freelancer.com focuses on a wide variety of fields, including web and software development, design, writing, marketing, data entry, and according to the company, “anything else you could think of, all for the fraction of the cost.”

Freelancer.com Features

If you’re using Freelancer.com as an employer or small business, you simply sign up and post a project to begin. You’ll need to enter the project title, project details, skills you require for all applicants, in addition to pricing options (e.g. fixed budget or hourly). You will also be able to attach files relevant to your project at this time.

Once you’re ready to post your project, you’ll be given the option to further promote your listing by attaching additional classifications, such as Featured Project, Urgent Project, Private Project, NDA Required, and more. Keep in mind that these additional classifications will entail fees ranging anywhere from $9-$200, which Freelancer.com claims can increase your project’s visibility and attract up to 80% more bids. Employers on the site can also be proactive and browse through freelancers, which can be filtered by hourly rate, location, skills, and work categories, after which they can be contacted directly and invited to place a bid.

After your project has been submitted, you’ll begin receiving bids from freelancers who would like to work on your project. At this point you can review their qualifications by analyzing their portfolio and work history, overall rating, skill sets, and test scores. The hiring process is very personalized, and is completely based on your judgement and discretion.

Once your chosen freelancer has been hired, work will begin. If your project is based on a fixed price, you will generally pay the freelancer only after work has been completed. If your project will be billed on an hourly basis, Freelancer.com now offers a “Freelancer Time Track,” which ensures that every hour logged by the contractor is actually worked, by tracking their time via a software program that captures frequent screenshots.

Once the project has been completed to your satisfaction, you’ll be able to provide feedback to the contractor, as well as to rate their performance.

If you are looking for work as a freelancer, you can browse projects based on type (e.g. featured projects, projects with low bids, projects that are ending soon, etc.), and/or based on category (e.g. graphic design, web development, 3D animation, online marketing, etc.). You’ll then only place bids on projects that are relevant to your skill set.

Freelancer.com Membership Plans and Pricing

For those looking for work, Freelancer.com offers four different membership options, which range from no cost, to $49.95 per month:

  • Free
  • Basic
  • Standard
  • Premium

The primary differences between these packages are the number of bids you’re allowed, the percentage of the associated freelancer fee, as well as the number of portfolio items and skill sets you’re able to display to prospective employers. This means that if you’re just starting out, you may be able to get by just fine with a lower package. However, once your portfolio and skill sets grow, you’ll likely need to move up to a more robust package. It’s also important to note that these packages are tailored more toward freelancers, since employers will rarely need to showcase work or place bids on projects. For an informative chart displaying all Membership options and pricing, please click here.

Once your account is setup, you can easily switch between the packages and make payment via MasterCard, AMEX, Visa, Paypal, and Skrill Moneybookers.

Is Freelancer.com a Scam?

Freelancer.com is a globally acclaimed company that is backed by substantially large investors, and is staffed by legitimate management and leadership teams. As such, there are no indications that the company is a scam.

Having said this, since Freelancer.com has been in business for several years and has accumulated a wide variety of user reviews, the most common complaint is that many freelancers (as well as some employers) have claimed that they’ve experienced payment delays after a transaction has been completed, or that payments have not been processed altogether. They state their accounts are frequently frozen and undergo some sort of “investigation,” at which point Freelancer.com’s customer service is of little to no assistance. As can be imagined, when freelancers have worked for days or weeks on a project, completed them to their employers’ satisfaction, but then find that they’re unable to withdraw their funds, they become angry and immediately begin throwing around the “scam” word. To the company’s credit, when responding to these complaints, they have acknowledged that this is an ongoing problem, and that they are actively attempting an internal restructuring to address the issue.

Should You Avoid Freelancer.com?

Overall, Freelancer.com seems to have a great vision for the freelancing community, and is not necessarily a site that you should avoid. However, as a suggestion, if you do decide to sign up, be sure to contact the company directly and undergo one of their “investigations” before you begin hiring freelancers or bidding on any projects. By addressing the issue upfront, you can proactively provide them with any additional information they may need, which will help to substantially reduce the risk of running into any future problems. Another suggestion is to be careful who you hire to work on your projects—use your discretion to judge a freelancer’s character and work experience as best you can. Freelancer.com provides employers with some of the necessary tools to help discern the difference between low and high quality work, though they do not have the resources to guarantee that all work completed will match your needs. Caveat emptor.

Pros:

  • Large online marketplace for freelancers looking for work, as well as employers looking for work to be completed.
  • In business since 2004, and backed by substantial investors and legitimate management and leadership teams.
  • Wide variety of project types in field such as web and software development, design, writing, marketing, data entry, and more.
  • Easy to set up an account and bid on/post a job.
  • A good selection of payment options.

Cons:

  • Numerous users have complained of lengthy payment delays as their accounts undergo “investigation.”
  • Customer service has a reputation of being slow to offer assistance.
  • If you're a Freelancer, you are required to pay monthly payments for membership packages just to be able place more bids on projects and increase your skill-sets

Now read: An Introduction to Working Remotely

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280 Consumer Reviews for Freelancer.com

Average Consumer Rating: 1.4
Rating Snapshot:
5 star: 21 4 star: 1 3 star: 6 2 star: 8 1 star:  244
Bottom Line: 11% would recommend it to a friend
Showing 1-11 of 280
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  • 1 out 1 people found this review helpful

    Account blocked

    • Germany,
    • Nov 3, 2018
    • Verified Reviewer

    Yesterday on Freelancer.com after a long brainstorming, I hired a programmer and created a milestone for $150. Today morning I had an email saying thank you, here is "receipt for deposits on freelancer," and after 3 hours, I wanted to log in to say hello to my programmer, but it was not possible. I was blocked. I couldn't believe it. I wanted to know what the problem is. After 3-4 hours, they answered, "you violated the rules." I am shocked because I am not aware of violating rules. I don't know, maybe it's a misunderstanding or maybe they confused me with somebody...suddenly in the middle of the project, you get blocked.

    1. I don't know what the programmer is doing, I can't log in to write to him to stop.

    2. I don't know what's gonna happen with $150.

    3. I don't know when I get an answer that I wanted to know which rules I violated..."thank you for your message, it can take 48 hours." Now I am in the middle of nowhere.

    An unreliable way of working. I learned something new...thank you for teaching me this.

    Bottom Line: No, I would not recommend this to a friend

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  • 0 out 1 people found this review helpful

    BEWARE - website is a scam with poor quality freelancers

    • Australia,
    • Nov 1, 2018
    • Verified Reviewer

    Do not post your jobs here, you are better of using UpWork or some other freelancer website. All the bids freelancer posts are fake. After posting a project, so many of the freelancers were unable to actually complete the job despite accepting the job in the first place.

    A massive waste of time. The freelancer I finally awarded the job to wasted two months and delivered nothing. After constantly chasing and giving pointers on what to do, they were still unable to deliver.

    Upon trying to cancel the project to get a refund. Freelancer.com prevents you from doing this. It's virtually impossible to get your money back, so if you sink thousands in a project, you could be left with absolutely nothing.

    Never EVER use them!

    Bottom Line: No, I would not recommend this to a friend

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  • Too many scams and cam girl offers!

    • New Hampshire,
    • Oct 31, 2018
    • Verified Reviewer

    I found what I had thought to be was a freelance position working as the operator of an online art gallery and turned out to be an online scam that cost me $2500 out of pocket. I am a struggling college student who doesn't have that kind of money, but it was taken out of my bank account. I did not share the bank information, but a returned check from this company has destroyed me. Freelancer.com does nothing to vet businesses, protect freelancers, or create an acceptable exchange for business ventures. I would absolutely not recommend this site, at all. It is horrible and should be shut down. Most of this site is also cam girl offers, which is not a freelance position. There are no vetting or community managers at all and reporting someone does nothing.

    Bottom Line: No, I would not recommend this to a friend

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  • Very helpful

    • Istanbul, Turkey,
    • Oct 22, 2018
    • Verified Reviewer

    "Kayla B." was very helpful and fast. I want to thank you again. So have a nice day you guys. See you again. Thanks, Freelancer and thanks, Kayla B.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    Refund request

    • Ohio,
    • Oct 22, 2018
    • Verified Reviewer

    After sharing with Kayla B. my dissatisfaction with the results I received, she was very nice and professional, offered solutions to give me additional services and went above my expectations by her response and escalations. Although I did not get my work as I wished, people like her makes you want to give it a second try.

    Thank you.

    Bottom Line: Yes, I would recommend this to a friend

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  • Issue resolved

    I had contact with Kayla B who was very helpful to resolve my issue. I was fully satisfied. Thank you so much Kayla B. Very fast and very good response to my concern on project fees. Kayla B also provided guidance on project and client cross check.

    Bottom Line: Yes, I would recommend this to a friend

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  • Great support!

    • Sydney, Australia,
    • Oct 17, 2018
    • Verified Reviewer

    Kayla was a great help! I made a mistake with posting a contest instead of a project, and she assisted in swiftly refunding and crediting my Freelancer account for me to post a project.

    Thank you!

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    Freelancer will not pay me

    • Illinois,
    • Oct 14, 2018
    • Verified Reviewer

    I bid on a project to review a site on my own blog. I originally bid at $188, but agreed with the project owner to do it for $40. I completed the posts, and the project owner was happy and paid $40. In my Freelancer account, only $21.20 appeared. Without any notice I could find, Freelancer took $18.80 of my $40 fee.

    When I tried to withdraw the $21.20, I got a message saying the minimum I could withdraw was $30.

    After numerous attempts to reach Customer Service, the answers I received were useless. They merely ended up stating to me that I had to have a minimum of $30 in the account, and that I could bid for more jobs, to get to $30, so I could withdraw the paltry $20.

    No explanation for why they took out so much.

    As I told them, I will not bid for any more jobs. Many are only $1-3. It would take me months, if I won the bids, to work up a $30 minimum.

    Against Federal law, they won't give me my money. I also believe they exploit people from other countries, especially those trying to bid from Africa and the Middle East. Taking almost half of the writer's fee is ridiculous

    Stay away from them and live and learn.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    I got hacked by a Freelancer from India

    • Los Angeles, CA,
    • Sep 21, 2018
    • Verified Reviewer

    My Freelancer got a hold of my account, logged in, paid himself and closed my user. Then he tried hacking into my email and Facebook account. I created a new account with Freelancer to report this fraud. They did nothing. They didn't care, communication was horrible, i.e., no number to call, chat take so much time to get an agent and you can go hours and hours without anyone responding to your support ticket. Eventually, I called my bank and disputed the charges. Never again I will use this platform.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Freelancer.com difficulty canceling project

    • Atlanta, GA,
    • Sep 8, 2018
    • Verified Reviewer

    Be aware of the bids you receive and demand quality of work before awarding any project! If I could give this website zero stars, I would. Freelancers would bid on a job I posted and then when I would communicate with them, they told me they were unable to do the job. My question is, then why bid the job? Many were unqualified.

    The freelancer I finally awarded the job to was not able to deliver a quality, professional looking magazine that I was looking for, even after me giving them the original source file that I was looking for. The design looked like a beginner did it. They basically took my word document and imported it into whatever program they were using and made a few simple, basic additions to it. They did not follow the look and feel of the previous edition and did not even match our brand. I did pay one milestone in good faith, and the freelancer harassed me continuously.

    I would avoid them. I have had better luck with Upwork and Fiverr, which I use all the time.

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 7 people found this review helpful

    No one sticks to their bid!

    I wanted to offload some work and I put a VERY SMALL task, not complicated and straight to the point. I go a few dozens "bids" as they like to call them. I call them flat lies! Basically EVERY person I talked to immediately raised their prices by 3 to 6 times the bid WITHOUT adding or modifying the job description!

    Basically, the "bid" means nothing! It is a just a way for many of these independent contractors to get your attention to start a chat. Then you find out their real price, and you have just wasted your time. I get it may change, and that the person asking for the job may not understand the full work required! In this case, there is no doubt the people bidding new what it would take and is basically LYING to get you to chat with them first!

    Bottom Line: No, I would not recommend this to a friend

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