Function of Beauty

Function of Beauty

Overall Rating

2.0

55 Customer Reviews

Summary

Function of Beauty formulates custom haircare products made from healthy ingredients to help you address your personal hair care needs.

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Customer Reviews

2.0 Stars out of 55 Reviews
5 Star:16% 4 Star:3% 3 Star:3% 2 Star:14% 1 Star:61%
20% Recommend This Brand
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Posted on Feb 24, 2018

I want to leave more stars, but...

By Lisa Challes, Canada, Verified Reviewer

Similar to the other reviewer from Canada, I have both positive and negative feelings about this product. I'll list them for easy reading:

Positive:

- I chose a combination for thin hair that also requires moisture, and after using the shampoo and conditioner for a couple days, they seem to be working great. My hair is shiny and not weighed down (which happens with most moisturizing combos).

- The fact that you can customize your order for your own hair needs is fun and original, and most importantly, so far the formula is working as promised.

- The packaging is fun and cute, and it's easy to order.

Negatives:

- They state they have 2-day guaranteed shipping, however, they don't state clearly that this ONLY applies to American residents. My order took well over a month to arrive to Canada, and I had to ask when the order was being shipped. They answered my question promptly, but they need to get their order fulfillment/shipping issues fixed as I've received orders from Turkey much faster.

- The 8 oz bottles cost around $60 CAD for both, which was quite steep in my experience.

- I picked purple for my shampoo and green for my conditioner. The shampoo was lovely, however, the conditioner turned out to be a seasick, off-green color. It looked nothing like the picture on their website or my order confirmation. Yuck.

- I also picked the medium fragrance level (Pineapple) for both, and I'm finding the scent a bit overpowering, even when my hair is dry.

If Function of Beauty can get their shipping woes sorted out, I might consider ordering again. But for now, I wouldn't recommend to Canadian residents.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 6 People Have Voted

Posted on May 31, 2018

Not bad, just not as good as promised

By Katie J., Nebraska, Verified Reviewer

Positives:

- Smells great.

- Not horribly priced.

- Cleans well enough.

Negatives:

- Formula keeps separating, so I have to shake it really well to remix it prior to use. Kind of annoying.

- The product is really watery and runny.

- Hair feels dry and brittle rather than smooth and shiny as promised.

Overall, it's not terrible stuff; it's just not the product quality I'd hoped for. I could get the same results from a $4 bottle of Dove from the drugstore. I'll use the product up, but I won't purchase it again.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 10 People Have Voted

Posted on Dec 13, 2017

Function of disappointment

By Liz Graham, Alberta, Canada, Verified Reviewer

To say I'm disappointed in Function of Beauty would be an understatement.

I'm disheartened to know that I spent $50 CAD on a product I wanted to believe in and wanted to tell all my friends about after I placed my order on November 6. However, as of December 8, I have yet to receive my purchase (order #3245325 - according to Landmark Global because none of their emails actually provided me with one).

I understand with the Christmas season a lot of orders are probably flooding their process and are causing delays, but I received one email explaining my order would be delayed by 3-4 days due to such reasons and my account would be credited a measly $5 on November 13. I was fine with this because 3-4 days is reasonable.

But then I waited. And waited. And on November 30 I finally received the email I was waiting for - my order had finally shipped. I checked the tracking link provided and noticed that my shipment wasn't processed until December 4. I don't fault Function of Beauty for this (I would assume it is Landmark's issue), however, that is almost a full month since I placed the order.

Like I stated before, I understand with the holiday season not everything goes according to plan, and the fact that I live in Canada is probably another factor, but I was kept in the dark almost the entire time. I'm upset because their website states: "It takes us 5 to 7 days to formulate and fill your unique order. From there we offer free priority two-day shipping." This was not the case for me, and if this for US residents only, I think their website should address this. I feel as though one month to wait for an order is unacceptable. Especially considering the email I received on November 13 stated it would be an additional 3-4 days.

In the interest of being transparent, I am not happy, and I will not place another order once I do actually receive my purchase - no matter how much I enjoy my custom product.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 5 People Have Voted

Posted on Dec 29, 2017

Nice product but they can't get it delivered.

By Amy Hecht, New York, Verified Reviewer

I'm conflicted. I like (not love) the product, but for the second time, my order has taken over a month to arrive. And unlike the Canadian reviewer, I am in the U.S., and a big city besides, so there's no excuse. I have just spent 30 minutes trying to find a competitor, but it seems Function of Beauty has the market locked up. I don't want to reward them with my business because this delivery situation is really inexcusable. I honestly don't know what to do, back to drugstore shampoo? Maybe, that's how bad they're shipping is.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 9 People Have Voted

Posted on Oct 29, 2018

Not as advertised.

By Meaghan C., Franklin, TN, Verified Reviewer

Not at all as advertised. When I ordered, I went through a whole process and picked out what I wanted it called, the scent and the color. It is advertised that your name will be on the bottle. The color will be what you chose, and the scent will also be what was chosen.

Well, today I received my order and was so so so excited to open it! That excitement was bursted really quickly! It was two tiny bottles that are squeezed into a box that is meant for one larger bottle. Horrible presentation. And, that isn’t even the problem. I ordered the pink and pineapple smell. Well, it is green and has no smell. It also has no name on it, just a big F on each bottle, for "Function" I am guessing. Not my name! Not my chosen color and not my scent! And I AM NOT HAPPY!

What a total waste of time creating all of it and a waste of money for something that isn’t what was advertised. I am very disappointed to say the least. This customer is gone!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 11 People Have Voted

Posted on Dec 21, 2018

Nothing that I expected

By Mackenzie P., Oklahoma, Verified Reviewer

I was SUPER excited to get this. I’m usually pretty stingy, I’m willing to spend a little more for good shampoo, but I thought this was such a great idea and I splurged. And it is a great idea, just poor execution. The shampoo I had formulated was for repair and growth and it dried my hair out worse than before. I couldn’t pronounce any of the ingredients listed. Not that I was expecting an exclusively natural shampoo, but I’m not kidding, the only thing I could pronounce was water. Even the scent is artificial. After a month, my shampoo has begun separating, and now three months later (after I stopped using it), my shampoo is completely separated in half. Research what your hair needs and just buy a quality shampoo from Ulta or your hairstylist instead.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 24 People Have Voted

Posted on Mar 11, 2019

Not worth the money

By Katelynn H., Orange County, CA, Verified Reviewer

I am all about spending money on a hair product that works great and I love. So, I figured I would try this. This product completely dried out my hair and left it damaged. I know my hair really well and I am confident that I chose the right formula that they were asking. Great scent and it was nice knowing it was pure; However, the damage was not worth the money. It is definitely noticeable if a shampoo and conditioner are working with your hair, and this definitely did not work for mine. My sister also feels the same way. Almost got to the halfway point if our separate bottles and had to throw them out. Don’t get it and don’t listen to the people who do it for an ad so they get money!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 15 People Have Voted

Posted on Feb 29, 2020

Shampoo/Conditioner does not work

By Sherry W., Ickesburg, PA, Verified Reviewer

I thought I would try something new for my hair. I received the product, tried it several times, and my scalp broke out and became very itchy, plus my hair became dry and brittle. I cannot use this product because of an allergic reaction. I've called and emailed Function of Beauty and have not received any return call and/or email from them. I did not receive any packing slip within the box I received. I'm beginning to think this is a total scam. I will be contacting my credit card company to file a complaint or file a complaint with the BBB.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 5 People Have Voted

Posted on May 27, 2020

Face allergy

By Francisca D., Lisbon, Portugal, Verified Reviewer

I ordered a shampoo and conditioner pack and it actually arrived on time, that was the only positive thing...After two weeks of using these products, I started getting face allergies on my skin and they wouldn't go away! I started using a face wash that I bought in the pharmacy and it was doing absolutely nothing. I stopped using it for 2 days and the redness on my face just started disappearing. Then I started using it again and all the allergies came back right after using it. I used it for almost a month and my hair was just the same as it was when I used other products, it didn't get any worse, but it didn't get any better either.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 5 People Have Voted

Posted on Oct 19, 2021

Not good for my hair type

By Meagan M., Minnesota, Verified Reviewer

I have extremely thick wavy/curly hair and I hoped using this would help make my hair softer and healthier. For the first few months I used it, it made my hair really dry and frizzy (I chose moisture and anti-frizz). I was hoping it would get better but it just got drier after each wash (I wash my hair probably twice a week max).

Since my hair was dry I decided to try using just conditioner and now my hair feels waxy. I can’t win.

In positive news, if you have average straight hair this probably will work well for you. To be honest, though, most of you do just fine on cheap shampoo so I wouldn’t pay $25 for a shampoo bottle. But you do you.

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

Fragrance

Customization

Price

Made my hair dry

Posted on Jul 6, 2017

Hair started falling out

By Chantelle Ogden, South Carolina, Verified Reviewer

I bought this for my daughter, personalized for her thick head of hair. Although at first, she did like the way it made her hair feel (but it did not control the frizz as she had hoped). Within a few weeks, her hair was falling out in clumps.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 25 People Have Voted
Showing 12-22 of 55

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