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Genucel

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Genucel

Overall Rating

1.7

57 Customer Reviews

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Summary

Genucel’s skincare products promise to remove the wrinkles around your eyes and chin, using its proprietary technology and innovative ingredients. Our review will help you understand whether this brand delivers on its promises.

Pros

  • Products contain ingredients that are shown to be clinically effective
  • Transparent ingredients lists
  • Worked as described for some users

Cons

  • Products must be purchased in sets
  • All purchases automatically enroll you in an auto-ship program
  • Key ingredients might not work as promised to reduce wrinkles

Genucel Review: What You Should Know Before You Buy

By Lydia Noyes

Updated on: Apr 10, 2020

Genucel is a brand of anti-aging skincare products that will purportedly target wrinkles near the eyes and jawline. These products are sold in sets that are designed to target multiple problems at once to give you your best-looking skin, regardless of age.

The line is owned by Chamonix, an anti-aging skincare brand that bases its products on the power of antioxidants for helping your skin stand up to damage due to environmental factors.

The company claims that each product is free of mineral oil, petroleum, and preservatives or coloring agents that could harm your skin.

Will Genucel help you improve your complexion, or are these products a waste of time and money? Our analysis will help you determine the right choice is for you.

What Are the Benefits of Eyeseryl?

Eyeseryl is one of the key ingredients in Genucel products. It is a compound made by Lipotec that is also known as acetyl tetrapeptide-5 that purportedly helps with undereye puffiness and dark circles by preventing a loss of elasticity in the thin skin around the eyes.

Genucel claims to combine a 2% concentration of this compound with ‘natural plant extracts’ to improve skin health and reduce visible wrinkles.

We couldn’t find any clinical evidence that shows its effectiveness. However, a self-reported study from Genucel shows that 95% of users saw improvements in their skin within 15 days of use.

Genucel Product Line

Genucel sells a range of anti-aging products designed to reduce the signs of wrinkles around your eyes and jaw. Here’s a summary of what’s available:

Genucel Jawline Treatment

Promotes toning in the jaw and neck area to visibly plump the skin and tighten and define it to smooth out fine lines and visibly improve a double chin.

Key ingredients: Aloe Barbadensis Leaf Juice, Glycerin, Caprylic/Capric Triglyceride, Stearic Acid, Glyceryl Stearate.

Genucel Immediate Effects 2

Hydrates the skin to fill in wrinkles and smooth out the skin. The results should last for 15–24 hours.

Key ingredients: Cyclopentasiloxane, Dimethicone, Aminobutyric Acid, Gynostemma Pentaphyllum, Sodium Hyaluronate.

Genucel XV

This facial moisturizer gives your skin peptides to boost collagen production and increase circulation.

Ingredients are not listed.

Genucel Eyelid Treatment

A concentrated treatment designed to deliver peptides directly to your eyelids to fight sag and fine lines.

Key ingredients: Aloe Barbadensis Leaf Juice, Glycerin, Caprylic/Capric Triglyceride, Stearic Acid, Glyceryl Stearate.

Gen90

This product contains a proprietary blend of “micro-fillers” of magnesium aluminum silicate that temporarily plump the skin to get rid of bags and fine lines.

Key ingredients: Butylene Glycol, Sodium Silicate, Magnesium Aluminum Silicate, Caprylyl Glycol, Cellulose Gum.

L’Essence Neck Treatment

Concentrated face cream with vitamin C and green tea designed to restore elasticity to your neck and fight hyperpigmentation that leads to dark patches.

Key ingredients: Glycerin, Cetearyl Alcohol, Carthamus Tinctorius (Safflower) Oil, Simmondsia Chinensis (Jojoba) Oil, Ceteareth-20.

Cristalles Microdermabrasion

This exfoliant treatment uses fine particles to cleanse your face of dirt, bacteria and dead skin cells to fight roughness and discoloration.

Key ingredients: Alumina, Cyclopentasiloxane, lsopropyl Palmitate, Glyceryl Stearate, PEG-100 Stearate.

Genucel Plant Stem Cell Therapy

This eye serum contains a 2% concentration of Eyeseryl to create visibly healthy, smoother skin. Expect to see improvements within 15 days of use.

Key ingredients: Glycerin, Aloe Barbadensis Leaf Juice, Caprylic/Capric Triglyceride, Dimethicone, Niacinamide.

Genucel Redness Repair

A restorative cream designed to reduce skin redness without the harsh effects of retinol. It’s best for blotchy, patchy areas around your face, neck, and chest.

Key ingredients: Propanediol, Caprylic/Capric Triglyceride, Simmondsla Chinensis (Jojoba) Seed Oil, Aloe Barbadensis Leaf Juice, Ceteary Alcohol.

Genucel Deep Firming Serum

This serum delivers a 7.5% concentration of vitamin C to your skin for a powerful antioxidant dose that will improve the appearance of fine lines and wrinkles

Key ingredients: Propylene Glycol, Ascorbic Acid, Malus Domestica Fruit Cell Culture Extract (Apple Stem Cell), Lecithin, Polyacrylamide.

Analysis of Key Ingredients

There are a lot of ingredients in Genucel products. Below is our analysis of the key ingredients:

Apple Stem Cell: Plant stem cells are becoming a common addition to skincare products because they will purported help with cell regeneration to restore aging skin. The research into their benefits is still ongoing, but it seems promising from an anti-aging perspective.

Aloe Barbadensis Leaf Juice: The juice from the aloe plant is common in both food and cosmetic products, as it nourishes the skin and is a natural supply of antioxidants. There are some toxicity concerns associated with consuming too much, but no risks are associated with its topical use.

Caprylic/Capric Triglyceride: Derived from coconut fat, this compound is added to cosmetics for its moisturizing properties and antioxidant content. It’s considered safe for topical use.

Gynostemma pentaphyllum: This Asian plant also goes by jiaogulan and is nicknamed “southern ginseng” for its healing properties. Though it’s often used as a medicine for lifestyle diseases like cholesterol, diabetes, and obesity, there’s little evidence that it offers any benefit in skincare products.

Sodium Hyaluronate: More commonly known as hyaluronic acid, this compound is often injected into the skin to stimulate collagen production and decrease wrinkles. However, the evidence is mixed whether it will work when applied topically, as the molecules are considered too large to penetrate the skin.

Overall, these compounds do show some clinical evidence for fighting wrinkles and keeping your skin healthy. However, the two most toted ingredients—apple stem cells and sodium hyaluronate—might not be the skin miracle you’d like them to be. Early evidence for plant stem cells looks promising, but too little is known right now to draw conclusions.

Likewise, sodium hyaluronate seems to work best when it’s injected into the skin. Paying for the ingredient in your cosmetics might be a waste, and any improvements you do notice will be temporary.

Packages, Pricing, and Subscription Program

All Genucel products are sold in multi-product collections based on whether you are looking to treat your eyes or jawline.

Jawline Treatment

  • Essentials Package: includes a two-month supply of Genucel Jawline Treatment (two 1-oz tubes) and Genucel Immediate Effects 2 (0.5-oz) for $127.

  • Promotional Package: includes a two-month supply of Genucel Jawline Treatment (two 1-oz tubes), Genucel Immediate Effects 2 (0.5-oz), Genucel XV (2-oz), and Genucel Eyelid Treatment (0.5oz) for $154.

  • Complete Package: includes a two-month supply of Jawline Treatment (two 1-oz tubes), Immediate Effects 2 (0.5-oz), Genucel XV (2-oz), and Genucel Eyelid Treatment (0.5oz), Gen90 (0.5-oz), L’Essence Neck Treatment (2-oz), and Cristalles Microdermabrasion for $220.

Each package includes two free gifts: Genucel Plant Stem Cell Therapy (0.5-oz) and Genucel Deep Firming Serum (1-oz).

Eye Bag Treatment

  • Essentials Package: includes a two-month supply of Genucel Plant Stem Cell Therapy (two 0.5-oz tubes) and Genucel Immediate Effects 2 (0.5-oz) for $127.

  • Promotional Package: includes a two-month supply of Genucel Plant Stem Cell Therapy (two 0.5-oz tubes), Genucel Immediate Effects 2 (0.5-oz), Genucel Redness Repair (2-oz), and Genucel Eyelid Treatment (0.5-oz) for $154.

  • Complete Package: includes a two-month supply of Genucel Plant Stem Cell Therapy (two 0.5-oz tubes), Genucel Immediate Effects 2 (0.5-oz), Genucel Redness Repair (2-oz), Genucel Eyelid Treatment (0.5-oz), Gen90 (0.5-oz), L’Essence Neck Treatment (2-oz), and Cristalles Microdermabrasion for $220.

The Eye Bag Promotional Package comes with your choice of free gifts – Genucel Jawline Treatment or Genucel Deep Firming Treatment. The Complete Package includes both. No free gifts are in the Essentials Package.

Subscription Program and Return Policy

Note that all Genucel purchases will automatically enroll you in a subscription program. This means that your order will repeat every two months at the listed purchase price.

You can cancel this auto-ship program at any time by contacting customer service. Your cancelation must take place at least a week before the next shipment to take effect for that billing period.

Only your first initial sign up order can be returned for reimbursement. All other packages are non-refundable and can only be exchanged for store credit.

To qualify, you’ll need to return all products that were included in your order, not just the ones you weren’t happy with.

Analysis of Customer Reviews

More than 50 customers have left reviews for Genucel on our site, and they average 1.7 stars. In addition, there are approximately 2,200 reviews on Trustpilot, for the combined average of 4 stars.

Here are key takeaways from these reviewers:

Common Compliments:

  • Beauty products lead to noticeable differences for many users
  • Some products worked better than others
  • Great customer service

Common Complaints:

  • Autoship program led to confusion and extra charges
  • Products lead to unpleasant side effects like facial twitching, burning eyes, and difficultly swallowing
  • Too expensive for minimal benefits
  • Difficult to receive refunds
  • Product regimen is difficult to follow
  • Challenging to order just one product instead of a package deal

The Bottom Line: Is Genucel Worth It?

Genucel products claim to remove your wrinkles so that your skin looks years younger. There’s a good chance that these cosmetics will succeed in moisturizing your skin, but there’s little reason to believe that they will improve it beyond what other products can deliver.

One significant negative for this company is its purchasing plan and auto-ship program. You can’t purchase products individually and instead must commit to tailored kits.

Likewise, each purchase will automatically sign you up for an auto-ship program that will continue to bill you monthly until you choose to cancel.

This was a primary complaint of many Genucel customers and something you need to be aware of.

Overall, Genucel doesn’t seem to offer much to differentiate itself from other anti-aging brands. Buy these products if they appeal to you, but keep in mind that there are plenty of alternatives available.

Customer Reviews

1.7 Stars out of 57 Reviews
5 Star:12% 4 Star:3% 3 Star:1% 2 Star:5% 1 Star:77%
16% Recommend This Company
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Posted on Jul 18, 2015

It works.

By Cher , Portland, OR

People ask if I changed makeup. No, I haven't changed my makeup. Thanks, for thinking that, but it's got to be Genucel. Incredible product. Fine lines are fading away and the puffiness dissipating quickly. It really works.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 19 People Have Voted

Posted on Feb 7, 2016

Worked for me.

By Bob Richter , Chicago

All I can say is that it worked for me.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 35 People Have Voted

Posted on Apr 6, 2017

Works great for me!

By Ricardo Jones, Newark, NJ, Verified Reviewer

I ordered Genucel after seeing their TV commercial. I have had under eye bags for a long time now. I see a big difference after using for about two weeks.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 17 People Have Voted

Posted on Apr 13, 2017

Love Genucel!

By Clarissa, Newark, NJ, Verified Reviewer

I have been using Genucel for years now, and it has worked wonders for me. After trying so many other products, I finally found one that works!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 11 People Have Voted

Posted on Oct 3, 2017

Genucel works well for me

By Debby Nerney, Denver, CO, Verified Reviewer

I'm not sure about long-term, but I've been using Genucel for four months now, and it is doing a great job. I've been out and about and feeling good and my skin looks much firmer.

My personal rating - a 10!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 19 People Have Voted

Posted on Mar 7, 2018

Works for me

By D Fitts, Cheyenne, WY, Verified Reviewer

Even though I used Genucel products for a few years, I canceled, without a problem, just because I thought I'd try something different from a local high-end department store. I recently went back to Genucel because Genucel worked better for me than the high-priced skin care products I was buying from the department store. I like Genucel.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 23 People Have Voted

Posted on Feb 22, 2020

Neck cream worked for me!! Really well!

By Dahn Z., Colorado, Verified Reviewer

I tried a special through a podcast ad, I honestly don’t know if the other products in the package work that well BUT the neck cream really worked for me!

There was a noticeable difference with my "turkey neck" before the tube was even empty, it was awesome. I’d love to purchase just the jaw product but you really can’t and they seem ridiculously overpriced by themselves.

If they changed that, and the prices for one product weren’t so much, I’d be on that bandwagon in a heartbeat! I’ll keep checking to see if they change how you order though, just in case. The thing I didn’t like was the auto-ship and payment that was in the fine print, but I was able to cancel with no problem.

I’ve tried other neck creams that were highly rated from Allure and other sites, but none of those has made the difference that neck cream did for me.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 8 People Have Voted

Posted on Dec 11, 2014

Seemed to work for me.

By Lynda , NY

Two of the reviews don't explain how long they used the product for or if they followed the directions. In my case however, after following the directions and trying it for about a month I noticed improvements. Do I look like I'm 20 again? No, but the wrinkles around my eyes are not nearly as noticeable as before. If you have the money to try it, I say go for it.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 34 People Have Voted

Posted on Aug 23, 2019

Works for me!

By Kathy N., California, Verified Reviewer

I've been using various Chamonix products for several years now, and overall it works very well for me. Some products are great - instant effects, eyelid treatment, genucel XV with Matrixyl, gen90, new jawline treatment, body lotion, hand lotion, toner. Others not so good - l'essence neck, night repair face cream, eye creme with renovage. Lots more products work than those that don't, you just have to try them to see which work for you. Yes, they have an auto-ship program that provides a great discount. After your initial order, call the company and YOU can set the interval and the products you receive. After my first order, I changed my auto-ship to one toner every three months. You can push this out as many times as you want. I do this when I buy products at sale prices. Auto-ship membership gets you access to great sales like buy 3 at 35% off and get 2 free, which is a great deal! Read and follow the directions, and no problems!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 20 People Have Voted

Posted on May 16, 2015

Worked quickly, but watch out for skin reaction!

By Steven, New Jersey, Verified Reviewer

I was amazed when my pretty prominent under-eye bags smoothed out after only the second application of Genucel, less than a week ago. However, a few days and a few additional applications later, the skin under my eyes feels extremely dry with an uncomfortable burning sensation, although there is no real redness as described in another review posted here where there were also complaints of a reaction. I have read enough about fruit-acid skin peels to suspect that I am currently having a reaction similar to that procedure and that the apparent "smoothness" is attributable to a slight swelling of the entire under-eye area. I might use this again on the day before an important event (and yes, a high school reunion probably would count if I went to them!), but not in any long-term way. I've put the stuff on the shelf, slathered myself with heavy-duty moisturizer, and will count this as another lesson learned.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 57 People Have Voted

Posted on Feb 17, 2019

Read the fine print

By Steven M., Colorado, Verified Reviewer

I thought I was taking advantage of a one-time holiday special advertised on the radio. And ordered a package special for $164.00.

Low and behold...two months later my credit card was charged another $164.00 for a box of little tubes and jars of creams that are supposed to make you look younger.

Save your money. If you do order this stuff, don't forget to cancel in a week or you'll keep paying.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 88 People Have Voted
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