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Genucel

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Genucel

Overall Rating

1.7

57 Customer Reviews

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Summary

Genucel’s skincare products promise to remove the wrinkles around your eyes and chin, using its proprietary technology and innovative ingredients. Our review will help you understand whether this brand delivers on its promises.

Pros

  • Products contain ingredients that are shown to be clinically effective
  • Transparent ingredients lists
  • Worked as described for some users

Cons

  • Products must be purchased in sets
  • All purchases automatically enroll you in an auto-ship program
  • Key ingredients might not work as promised to reduce wrinkles

Genucel Review: What You Should Know Before You Buy

By Lydia Noyes

Updated on: Apr 10, 2020

Genucel is a brand of anti-aging skincare products that will purportedly target wrinkles near the eyes and jawline. These products are sold in sets that are designed to target multiple problems at once to give you your best-looking skin, regardless of age.

The line is owned by Chamonix, an anti-aging skincare brand that bases its products on the power of antioxidants for helping your skin stand up to damage due to environmental factors.

The company claims that each product is free of mineral oil, petroleum, and preservatives or coloring agents that could harm your skin.

Will Genucel help you improve your complexion, or are these products a waste of time and money? Our analysis will help you determine the right choice is for you.

What Are the Benefits of Eyeseryl?

Eyeseryl is one of the key ingredients in Genucel products. It is a compound made by Lipotec that is also known as acetyl tetrapeptide-5 that purportedly helps with undereye puffiness and dark circles by preventing a loss of elasticity in the thin skin around the eyes.

Genucel claims to combine a 2% concentration of this compound with ‘natural plant extracts’ to improve skin health and reduce visible wrinkles.

We couldn’t find any clinical evidence that shows its effectiveness. However, a self-reported study from Genucel shows that 95% of users saw improvements in their skin within 15 days of use.

Genucel Product Line

Genucel sells a range of anti-aging products designed to reduce the signs of wrinkles around your eyes and jaw. Here’s a summary of what’s available:

Genucel Jawline Treatment

Promotes toning in the jaw and neck area to visibly plump the skin and tighten and define it to smooth out fine lines and visibly improve a double chin.

Key ingredients: Aloe Barbadensis Leaf Juice, Glycerin, Caprylic/Capric Triglyceride, Stearic Acid, Glyceryl Stearate.

Genucel Immediate Effects 2

Hydrates the skin to fill in wrinkles and smooth out the skin. The results should last for 15–24 hours.

Key ingredients: Cyclopentasiloxane, Dimethicone, Aminobutyric Acid, Gynostemma Pentaphyllum, Sodium Hyaluronate.

Genucel XV

This facial moisturizer gives your skin peptides to boost collagen production and increase circulation.

Ingredients are not listed.

Genucel Eyelid Treatment

A concentrated treatment designed to deliver peptides directly to your eyelids to fight sag and fine lines.

Key ingredients: Aloe Barbadensis Leaf Juice, Glycerin, Caprylic/Capric Triglyceride, Stearic Acid, Glyceryl Stearate.

Gen90

This product contains a proprietary blend of “micro-fillers” of magnesium aluminum silicate that temporarily plump the skin to get rid of bags and fine lines.

Key ingredients: Butylene Glycol, Sodium Silicate, Magnesium Aluminum Silicate, Caprylyl Glycol, Cellulose Gum.

L’Essence Neck Treatment

Concentrated face cream with vitamin C and green tea designed to restore elasticity to your neck and fight hyperpigmentation that leads to dark patches.

Key ingredients: Glycerin, Cetearyl Alcohol, Carthamus Tinctorius (Safflower) Oil, Simmondsia Chinensis (Jojoba) Oil, Ceteareth-20.

Cristalles Microdermabrasion

This exfoliant treatment uses fine particles to cleanse your face of dirt, bacteria and dead skin cells to fight roughness and discoloration.

Key ingredients: Alumina, Cyclopentasiloxane, lsopropyl Palmitate, Glyceryl Stearate, PEG-100 Stearate.

Genucel Plant Stem Cell Therapy

This eye serum contains a 2% concentration of Eyeseryl to create visibly healthy, smoother skin. Expect to see improvements within 15 days of use.

Key ingredients: Glycerin, Aloe Barbadensis Leaf Juice, Caprylic/Capric Triglyceride, Dimethicone, Niacinamide.

Genucel Redness Repair

A restorative cream designed to reduce skin redness without the harsh effects of retinol. It’s best for blotchy, patchy areas around your face, neck, and chest.

Key ingredients: Propanediol, Caprylic/Capric Triglyceride, Simmondsla Chinensis (Jojoba) Seed Oil, Aloe Barbadensis Leaf Juice, Ceteary Alcohol.

Genucel Deep Firming Serum

This serum delivers a 7.5% concentration of vitamin C to your skin for a powerful antioxidant dose that will improve the appearance of fine lines and wrinkles

Key ingredients: Propylene Glycol, Ascorbic Acid, Malus Domestica Fruit Cell Culture Extract (Apple Stem Cell), Lecithin, Polyacrylamide.

Analysis of Key Ingredients

There are a lot of ingredients in Genucel products. Below is our analysis of the key ingredients:

Apple Stem Cell: Plant stem cells are becoming a common addition to skincare products because they will purported help with cell regeneration to restore aging skin. The research into their benefits is still ongoing, but it seems promising from an anti-aging perspective.

Aloe Barbadensis Leaf Juice: The juice from the aloe plant is common in both food and cosmetic products, as it nourishes the skin and is a natural supply of antioxidants. There are some toxicity concerns associated with consuming too much, but no risks are associated with its topical use.

Caprylic/Capric Triglyceride: Derived from coconut fat, this compound is added to cosmetics for its moisturizing properties and antioxidant content. It’s considered safe for topical use.

Gynostemma pentaphyllum: This Asian plant also goes by jiaogulan and is nicknamed “southern ginseng” for its healing properties. Though it’s often used as a medicine for lifestyle diseases like cholesterol, diabetes, and obesity, there’s little evidence that it offers any benefit in skincare products.

Sodium Hyaluronate: More commonly known as hyaluronic acid, this compound is often injected into the skin to stimulate collagen production and decrease wrinkles. However, the evidence is mixed whether it will work when applied topically, as the molecules are considered too large to penetrate the skin.

Overall, these compounds do show some clinical evidence for fighting wrinkles and keeping your skin healthy. However, the two most toted ingredients—apple stem cells and sodium hyaluronate—might not be the skin miracle you’d like them to be. Early evidence for plant stem cells looks promising, but too little is known right now to draw conclusions.

Likewise, sodium hyaluronate seems to work best when it’s injected into the skin. Paying for the ingredient in your cosmetics might be a waste, and any improvements you do notice will be temporary.

Packages, Pricing, and Subscription Program

All Genucel products are sold in multi-product collections based on whether you are looking to treat your eyes or jawline.

Jawline Treatment

  • Essentials Package: includes a two-month supply of Genucel Jawline Treatment (two 1-oz tubes) and Genucel Immediate Effects 2 (0.5-oz) for $127.

  • Promotional Package: includes a two-month supply of Genucel Jawline Treatment (two 1-oz tubes), Genucel Immediate Effects 2 (0.5-oz), Genucel XV (2-oz), and Genucel Eyelid Treatment (0.5oz) for $154.

  • Complete Package: includes a two-month supply of Jawline Treatment (two 1-oz tubes), Immediate Effects 2 (0.5-oz), Genucel XV (2-oz), and Genucel Eyelid Treatment (0.5oz), Gen90 (0.5-oz), L’Essence Neck Treatment (2-oz), and Cristalles Microdermabrasion for $220.

Each package includes two free gifts: Genucel Plant Stem Cell Therapy (0.5-oz) and Genucel Deep Firming Serum (1-oz).

Eye Bag Treatment

  • Essentials Package: includes a two-month supply of Genucel Plant Stem Cell Therapy (two 0.5-oz tubes) and Genucel Immediate Effects 2 (0.5-oz) for $127.

  • Promotional Package: includes a two-month supply of Genucel Plant Stem Cell Therapy (two 0.5-oz tubes), Genucel Immediate Effects 2 (0.5-oz), Genucel Redness Repair (2-oz), and Genucel Eyelid Treatment (0.5-oz) for $154.

  • Complete Package: includes a two-month supply of Genucel Plant Stem Cell Therapy (two 0.5-oz tubes), Genucel Immediate Effects 2 (0.5-oz), Genucel Redness Repair (2-oz), Genucel Eyelid Treatment (0.5-oz), Gen90 (0.5-oz), L’Essence Neck Treatment (2-oz), and Cristalles Microdermabrasion for $220.

The Eye Bag Promotional Package comes with your choice of free gifts – Genucel Jawline Treatment or Genucel Deep Firming Treatment. The Complete Package includes both. No free gifts are in the Essentials Package.

Subscription Program and Return Policy

Note that all Genucel purchases will automatically enroll you in a subscription program. This means that your order will repeat every two months at the listed purchase price.

You can cancel this auto-ship program at any time by contacting customer service. Your cancelation must take place at least a week before the next shipment to take effect for that billing period.

Only your first initial sign up order can be returned for reimbursement. All other packages are non-refundable and can only be exchanged for store credit.

To qualify, you’ll need to return all products that were included in your order, not just the ones you weren’t happy with.

Analysis of Customer Reviews

More than 50 customers have left reviews for Genucel on our site, and they average 1.7 stars. In addition, there are approximately 2,200 reviews on Trustpilot, for the combined average of 4 stars.

Here are key takeaways from these reviewers:

Common Compliments:

  • Beauty products lead to noticeable differences for many users
  • Some products worked better than others
  • Great customer service

Common Complaints:

  • Autoship program led to confusion and extra charges
  • Products lead to unpleasant side effects like facial twitching, burning eyes, and difficultly swallowing
  • Too expensive for minimal benefits
  • Difficult to receive refunds
  • Product regimen is difficult to follow
  • Challenging to order just one product instead of a package deal

The Bottom Line: Is Genucel Worth It?

Genucel products claim to remove your wrinkles so that your skin looks years younger. There’s a good chance that these cosmetics will succeed in moisturizing your skin, but there’s little reason to believe that they will improve it beyond what other products can deliver.

One significant negative for this company is its purchasing plan and auto-ship program. You can’t purchase products individually and instead must commit to tailored kits.

Likewise, each purchase will automatically sign you up for an auto-ship program that will continue to bill you monthly until you choose to cancel.

This was a primary complaint of many Genucel customers and something you need to be aware of.

Overall, Genucel doesn’t seem to offer much to differentiate itself from other anti-aging brands. Buy these products if they appeal to you, but keep in mind that there are plenty of alternatives available.

Customer Reviews

1.7 Stars out of 57 Reviews
5 Star:12% 4 Star:3% 3 Star:1% 2 Star:5% 1 Star:77%
16% Recommend This Company
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Posted on Sep 28, 2015

Genucel/Chamonix

By Gwen Reinarz , McKinney, TX

This product does NOT work as advertised and Company/customer service will NOT give you a refund! Nor will they return your calls, which should tell you something about the company.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 191 People Have Voted

Posted on Sep 1, 2015

Fraud

By Gary , Chicago

Completely bogus. Zero effect after 6 weeks of use. Run, don't walk, away. Though says one star it's really zero stars (wouldn't let me post without picking a star).

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 170 People Have Voted

Posted on Nov 6, 2015

Scam

By Laurie Latham, Brea, CA, Verified Reviewer

I tried Chamonix Genucel and it didn't work. I was told it had a money back guarantee. I did not bother to return the products but then 60 days later I received a new box of their worthless product. I called to see how to return the product and was told I am suck with it. Just another scam! Once you purchase their product you are stuck with it. There is no satisfaction guarantee and they will continue to send the stuff.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 165 People Have Voted

Posted on Feb 20, 2016

Absolute junk

By YJR, Toms River, NJ, Verified Reviewer

Genucel does not work at all, and company will not stop calling you, day and night, yet they do not answer.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 161 People Have Voted

Posted on Aug 19, 2015

Tested worst side of face vs. best, no appreciable results

By JR Rhea , San Diego County, CA

First of all, Chamonix is playing a game of not letting people easily get a refund if the product does not work well. For someone like me, the product should have worked well, getting my very slightly worse right side of my face/eyes caught up with the slightly better and UNTREATED left side.

Despite using regularly their skin cocktail did nothing to virtually nothing and I have the photos to prove my right side is still not in line with my left. By the way, I do cardio exercise regularly, eat a semi-vegetarian diet with lots of raw food, sleep a lot each day and do everything else right such as use the appropriate amount of sunshine daily. Thus how could I not get some results to speak of? I don't know and per Chamonix it does NOT MATTER to them, they have a complicated or better yet, NO refund policy. But I will prevail and will share how once it is done.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 158 People Have Voted

Posted on Jun 5, 2018

Nope

By Lorraine G., Pennsylvania, Verified Reviewer

I purchased this product because it came highly recommended and it did work a bit, although the regimen is ridiculous. My complaint lies in the subscription program. I'm sure I didn't see this anywhere when I ordered the product, and if I did, I would NOT have signed on to a subscription - I never opt for these things. I called and canceled the program and found out that the products I received (that I don't even use) are non-refundable. Even though the product is ok, it's expensive, and I likely wouldn't have purchased it again because of the expense. However, it's this kind of sneaky BS (forcing people into a non-refundable subscription program) that will stop me from recommending it to anyone. In fact, I will now tell everyone I know NOT to order it.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 157 People Have Voted

Posted on Jun 11, 2014

How to get rid of eye bags

By Knilja , Vancouver Washington

Eye bags are caused by deposits of fat and water under the skin. Eating salty and processed food can make them swell up. Lack of sleep too. Sleeping on your face. And being over weight. Thin people have them too. They can be hereditary. You can have them surgically removed but the fatty deposits will return over time.

In other words there's no quick fix including this over priced product

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 155 People Have Voted

Posted on Jul 14, 2015

EVIL PEOPLE

By Julie Nelson, Excelsior, MN, Verified Reviewer

Tried to cancel, but they sent me a third shipment anyway and I returned to sender. NOW, they won't refund my money. Disputing with credit card company and it is my word against theirs so card company won't do anything either.

WORST product ever used – did NOTHING for me. I have a bunch here if anyone wants it.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 130 People Have Voted

Posted on Apr 19, 2016

Genucel

By Linda, Dallas, Texas, Verified Reviewer

This product dries your skin out. Garbage.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 123 People Have Voted

Posted on Jul 29, 2016

No working email

By Vickie, Ellisville, MO, Verified Reviewer

This is the message you receive when emailing to cancel your shipments: "Recipient domain does not exist." Do not buy this product because when you attempt to email them, your email is rejected.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 121 People Have Voted

Posted on Jun 8, 2016

Do not buy!

By J. Kim, Dublin, OH, Verified Reviewer

This Genucel product does not work as advertised. I used it for two months and I don't see any difference under my eyes or my skin. I believe it is a big scam because after your initial order they put you in an auto ship program and there is no way to cancel except to call them directly or emailing them. Seems fishy that you can order through the website but you cannot cancel your future shipments the same way. I have e-mailed them and hoping the cancelation process will go smoothly.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 118 People Have Voted
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