About GoFundMe

GoFundMe is a crowdfunding platform that allows users to raise money for a wide variety of personal causes, including medical bills, special events, and even for animals and pets. According to the company’s website, they’ve helped millions of people raise more than $5 billion over the past several years.

Founded in 2010 and based out of San Diego, CA, the company has been featured on CNN, Forbes, New York Times, and TIME, and held an A+ rating with the Better Business Bureau, based on 115 closed complaints (as of 4/10/18).

Combined with feedback from sites like BestCompany.com, it appears GoFundMe has a relatively positive online reputation, with common compliments citing ease of use, helpful support, and the platform’s ability to help people in need. What relatively few complaints there were referenced high fees and less-than-stellar customer service.

How GoFundMe Works

Similar to Kickstarter and Indiegogo, GoFundMe is an online crowdfunding destination that helps you raise money for something in which you strongly believe.

In fact, when compared to their competition, GoFundMe allows you to raise money for almost anything you want—including school tuition, medical bills, business ideas, travel expenses, even for animals and pets—as long as it’s not illegal and doesn’t contain inappropriate content.

The company states that getting your personal crowdfunding campaign underway takes less than a minute, and there are no required deadlines or time limits. Depending on the type of campaign you choose, you can even keep all of your donations, even if you don’t reach your ultimate goal.

From start to finish, the GoFundMe process entails four primary steps:

  • Create your GoFundMe site.
  • Share your site with friends and family, invite contacts, and post to social media sites to garner traffic.
  • Collect online donations.
  • Track results.

GoFundMe Pricing & Support

GoFundMe recently removed their five percent fee for all US, UK, and Canadian personal campaigns, although this fee still exists for certified charity campaigns.

Keep in mind that according to their Pricing and Fees page, though, even free personal campaigns will still be charged a 2.9 percent payment processing fee, along with a $0.30 fee that is assessed per donation.

As perhaps an overly simplistic example, if your campaign raised $1,000 among 20 contributions, you’d pay $29 in processing fees, and another $6 in donation fees, allowing you to keep a total of $965. Remember that this figure will vary depending on the total number of donations and their size.

The GoFundMe Guarantee “ensures that donations are protected if campaign funds are not delivered to the intended beneficiary or donors are misled by a campaign organizer or beneficiary.” If not, they could reimburse donors up to $1,000, each.

In addition, refund requests are honored if the campaign’s funds are available (i.e., the user hasn’t withdrawn them). If they have been withdrawn, a company representative advised they’re still often honored, “but [the] process is longer and requires us working with the user who withdrew” them.

When you’re ready to withdraw your money, simply provide your bank account information, and your money will be deposited within 2-5 business days. Alternately, GoFundMe can send U.S. users a paper check, though this will typically take 7-10 business days.

If necessary, you can reach customer service by filling out a contact form on their website, to which the company promises to deliver "24/7 rapid response" (in most cases, within 15-30 minutes).

Pros:

  • Has helped individuals raise more than $5 billion in funding.
  • Completely free to start and run a campaign.
  • Campaign topics are completely open, as long as they’re not promoting anything illegal, or contain inappropriate content.
  • You get to keep your donations, even if you don’t reach your monetary goal. Also, withdraw funds from your campaign whenever you wish.
  • Customer support appears to be very active.
  • Mostly positive online customer feedback.

Cons:

  • Technically free for personal campaigns in the US, UK, and Canada, although a payment processing fee applies, along with an additional $0.30 fee for each donation made.

Sign Up for HighYa Newsletter

Sign up for HighYa newsletter and get our best content delivered in your inbox as well as 3 free eBooks to help you save money and shop smarter. Enter your email below to get started!

382 Consumer Reviews for GoFundMe

Average Consumer Rating: 3.8
Rating Snapshot:
5 star: 246 4 star: 25 3 star: 2 2 star: 15 1 star:  94
Bottom Line: 70% would recommend it to a friend
Showing 1-11 of 382
Sort reviews by:

  • Editor’s Note: It is our understanding that this company has been asking its customers to leave feedback on HighYa. We assure you that each of these reviews has still been subjected to the same verification & vetting process that all submitted reviews go through. Learn More Here
  • Great customer service

    GoFundMe has always offered me immediate and excellent customer service. GoFundMe has solutions/fix for any type of problem a customer may experience. They are always available 24/7 for immediate professional assistance. Thanks.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 1 out 1 people found this review helpful

    Helped me in my time of need

    • Sequim, WA,
    • Jun 17, 2018
    • Verified Reviewer

    I was so reluctant to reach out and ask for help. Finally, when I decided I really needed the help, I followed the instructions and logged into GoFundMe. It was so easy and I was so supported by their team of experts. I have serious medical issues and needed extra funds to get by. Thank you, GoFundMe, for helping me in my time of need. My family and friends rallied around me and donated more than my intended goal. Thanks to all.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • Problem solved with no fuss

    • Leigh-on-Sea, Essex, England,
    • Jun 15, 2018
    • Verified Reviewer

    Our committee used GoFundMe to raise funds for our pre-school. I was having trouble uploading my photos showing the ID documents needed. I was helped by Niall who was polite, friendly, and knowledgeable. He emailed me back when he said he would and sorted my problem out so that I didn't have to worry. It is not often that a customer service department for a big company actually do as they say they are going to do so I was very impressed.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (1)
    View all 1 commentsHide comments
    • Jun 16, 2018

      Teanna Redmon, Customer Happiness Lead

      We're so glad to hear Niall was able to help you, Kim! We're always here if you need any more help.

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • Fantastic customer service

    • South Florida,
    • Jun 15, 2018
    • Verified Reviewer

    I volunteer with a small dog rescue and last year I raised money for a special dog that was on death's doorstep. Well, to make a long story short, the director of the rescue didn’t remember getting the money raised, but Abby from GoFundMe was able to look up the deposit and provided us with the account number and date of deposit.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (1)
    View all 1 commentsHide comments
    • Jun 16, 2018

      Teanna Redmon, Customer Happiness Lead

      That's awesome, Ed. We're so glad Abby was able to track down those funds for you!

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • Where have you been my whole life?!

    • Newport, NH,
    • Jun 15, 2018
    • Verified Reviewer

    GoFundMe provides the perfect and much-needed platform to bring communities, families, and people together. It allows individuals to join toward a shared goal, exemplifying love, life, and giving. The most heartwarming mentions of GoFundMe are in the news, unfortunately after tragedy, when peoples across the country band together to make dreams come true.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (1)
    View all 1 commentsHide comments
    • Jun 16, 2018

      Teanna Redmon, Customer Happiness Lead

      Your kind words really mean a lot here, Chuck. This is precisely the mission of our platform! If you need any more help going forward, you know we'd be happy to hear from you.

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • Best crowdfunding site ever!

    • Ontario, Canada,
    • Jun 14, 2018
    • Verified Reviewer

    This has been a really amazing experience. I first started using GoFundMe to help raise funds for a friend who was having trouble with the fees associated with having cancer, much of his medications, travel wasn't covered. I would like to say they saved his life and for that I am thankful, but as for the customer service I received through that campaign was nothing but top notch.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • Excellent customer help

    • Vancouver, British Columbia, Canada,
    • Jun 14, 2018
    • Verified Reviewer

    I have some concerns and questions about setting up a GoFundMe account. I was concerned that my GoFundMe would not be right, seeing as most GoFundMe's are for help in regards to medical expenses. Mine was looking for startup costs to get a trekking adventure off the ground, with the goal of eventually giving back to aspiring adventures.

    I made an inquiry to the crew at GoFundMe, and literally within 10 minutes, I had a very helpful and detailed reply.

    Great customer service.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • Help with a problem

    • High Point, NC,
    • Jun 13, 2018
    • Verified Reviewer

    We were having problems getting into the withdrawal of the money. We couldn't find a way to get into the withdrawal. We got upset, and we emailed the happiness team, and Omar answered our email and he was so nice and accommodating, even when we were getting very upset. He helped us and calmed us down and fix the problem all on his own. And he did this a professional, courteous Manor. It sounded like that he was very happy to help us, and if anything else comes up, I would sure like to have Omar help us again.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (1)
    View all 1 commentsHide comments
    • Jun 16, 2018

      Teanna Redmon, Customer Happiness Lead

      Wonderful, Tracy. So glad to hear that you had such a great rapport with Omar. We'll make sure to pass your kind words along to him!

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • Excellent customer service

    • Northern Ireland,
    • Jun 13, 2018
    • Verified Reviewer

    I couldn’t find the answer to my question on help pages so I used the “contact us” option, got a response within 30 mins and able to talk via email with customer service team until I got my issue resolved, fantastic service!

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • What 2 character code!

    This is my first time ever having to do a fundraiser of this sort. I was having a very hard time raising the money. Then I got a GoFundMe page! It was going well and I had to get a withdrawal set up. When I tried to set it up it asked for my name, address, City, County, and Country. It wanted to characters for my County. I thought about how to put my county in here because it is a very long word for my county and you're only going to get 2 characters!

    I was confused and sent an email to GoFundMe about it. About five minutes later I thought I wonder if it really is supposed to be my state because there's nowhere on there that it asks for my state. So I tried putting in the two characters for my state and it worked!

    Right after, I received the return email which is very fast, only about 10 to 15 minutes. I replied and I already figured it out this is what it was and explained in the email. Thank you GoFundMe, so much for getting back with me so fast!

    Then I got another email that said, “I'm so glad you figured it out and thank you so much for letting us know that instead of state it says County.”

    I've had nothing but good experience since I got my GoFundMe page going. Thank you GoFundMe.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (1)
    View all 1 commentsHide comments
    • Jun 16, 2018

      Teanna Redmon, Customer Happiness Lead

      Awesome, Hazel! Even though you were able to figure out the issue before we got back to you, we'll always be here to help out if you run into any more issues.

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • Very helpful

    • Minnesota,
    • Jun 13, 2018
    • Verified Reviewer

    GoFundMe was very helpful in raising awareness and funds, it was very easy to use and when I made an error on my account which caused the funds not to go directly into my account as it should have, their team was wonderful in assisting me to resolve the problem.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


Showing 1-11 of 382

Write a Review for GoFundMe!

Share your experience to help others shop smarter & discover great products.

Write a Review