My grandmother has a policy with Good2Go, but after this, I will make sure she takes her business elsewhere.
Since she’s elderly, I was handling a claim on her behalf. Today I contacted her adjuster. I called three times before I got an answer (which that was definitely not a problem). The adjuster picked up the phone, and her exact words were “This is Ashley, you have called this phone four times. I have a customer, do you want me to transfer you to the voicemail or hold!” Caught by complete shock, I decided to hold. Once she returned to the phone I politely told her that was very rude of her to answer the phone in that manner, then she said to me “it was rude of me to keep calling.”
At this point, I could not believe what I was hearing. She was beyond rude and unprofessional. After I got the information I needed, which was her email address. I ended the call saying "Thank you," even after all of the rudeness. I said, "Thank you" and her response was "Umm huh." Okay so now I’m saying to myself this insurance company is a JOKE and could not be real in no possible way.
I realized that I had to report this to a manager, so I called back and followed the prompts to speak with someone in claims. After waiting for 20 minutes, a lady comes on the line and stated she was an operator and was NOT claims. In the middle of me trying to tell her what it was that I needed, the lady transferred me right back in the queue. I was highly upset. Now my thought process is the managers may act just like the representatives.
I have never experienced anything like this before. This company should seriously be called "Good2Go Somewhere Else." Such a horrible experience.
Bottom Line: No, I would not recommend this to a friend