Greenlight Debit Card Review - Should Your Kids Use It?

By J.R. Duren
HighYa Staff
Updated on: Feb 10, 2020

Greenlight teaches kids how to manage their money via a debit card and app that their parents fund and set limits for.

The beauty of Greenlight is that you can unify all the aspects of your child’s financial life—spending, saving, giving, chores, and allowance—in one platform. So, instead of hoping that your child picks up good financial habits, you can take control of their learning with one easy-to-use system.

Use our review to understand how Greenlight works and the ways that you can leverage it to teach your child the basics of financial literacy.

Pros: Cons:
  • Provides child a parent-controlled debit card
  • Low monthly fee
  • Has allowance and chore features
  • Android app isn’t as good as the iPhone app
  • Bank transfers take 3 to 5 days
  • Can’t deposit cash via ATM’s

How It Works

Download the Greenlight app and set up a new account that includes you and up to five of your children.

Within the app, your child will have three accounts where they can store money: Spend, Save, and Give.

During the set-up process, you’ll provide Greenlight with a debit card or checking account you’ll use to fund your accounts.

When it’s time to send money to your child’s account, you initiate a transfer that sends money from your connected account to your Greenlight wallet.

From there, you can transfer money to your child’s Spend, Save or Give account. Your child then uses their debit card to spend the money they accumulate in their accounts.

Greenlight does not allow parents or children to put money to the card via an ATM cash deposit.

Features

Three Accounts for Kids

Your child gets a Spend, Save, and Give accounts they access through the app. Your child's debit card is linked to the Spend and Give accounts.

Purchases they make at non-charitable organizations come from the Spend account. Purchases they make with charitable organizations automatically come from your child’s Give account.

To get the most out of this feature, use the three-account system in Greenlight to help your child understand the principles of spending, saving, and giving.

A good technique would be to talk with your child about how they should divide up the money they earn from allowances and chores.

Show them how much you or you and your partner dedicate to spending and saving. Challenge them to adopt the same techniques you do.

If they agree to it, you can go into the app together and set savings goals as well as deposit money into your child’s spend and give accounts.

Spending Control

You can regulate how much your child spends at specific stores (Walmart, Target, etc.) and certain types of businesses (gas, theater, groceries, clothes).

For example, you can limit the amount your child spends at AMC theaters to $20 a month. The transaction will be declined if they spend more than that.

In addition to limiting spending, you can ban purchases at businesses and categories of companies you choose.

Also, you can set the app to send you notifications when your child makes purchases with their Greenlight debit card.

Additional control options you have as a parent and through Greenlight’s default settings include:

  • Choosing to allow/disallow ATM withdrawals
  • Turn off the card in the case of a lost card or suspicious spending
  • Wire transfers, money orders, and gambling deposits aren’t allowed
  • No cash back during purchases

The control you have over your child’s spending should be part of your overall strategy for teaching them about money.

Rather than using the app like a watchdog, pair it with weekly discussions about smart spending and budgeting.

Your child will learn why specific categories have spending limits. They will also learn how to build a budget, which is a great financial foundation for their future.

Allowances

Greenlight allows you to set up an allowance for your child. Payment frequencies include:

  • Weekly
  • Every two weeks
  • Monthly
  • One-time

You set the frequency and amount, and you can tell the app where to send the money (Spend, Save, or Give).

Also, you can automate the allowances to withdraw from your Greenlight parent account without asking you for permission.

Chores

You can set up an unlimited number of chores in your child’s Greenlight account. Choose the chore, the dollar amount, and the date by which the task should be completed.

When your child finishes the chore, he or she can mark it completed. Greenlight will send you a notification and ask you if you want to fund the payment now or later.

One of the key financial principles your child needs to understand is the concept of income versus spending.

Allowances and chores are your child’s primary income source aside from any jobs they have. Your child’s Spend, Save, and Give accounts are where they spend/save their money.

Talk with them about how their spending and saving compares. Look over the past few months of their transactions and show them how much they spend, per month, and how much they earn.

If their past spending will exceed what they earn this month in allowances and chores, work with them to come up with a realistic spending plan.

Savings Interest

Greenlight lets parents set up interest payouts on their child’s savings account. You can choose a rate that you’d like to pay and then automate the interest payments.

This simple feature is an excellent tool for showing your kids how interest works and why it’s essential to save.

Fees and Limits

Fees

Greenlight is $4.99 per month per family with no additional fees. If your child loses his or her Greenlight card, you won’t pay for the first replacement. However, all subsequent replacement cards will cost $3.50.

Limits

Greenlight has a series of limits on how much money you can have in your wallet, how much your child can have in his or her account and other restrictions:

  • Max balance in parent’s account: $10,000
  • Max balance in child’s accounts: $5,000
  • First deposit into parent account: At least $20
  • Max monthly debit card deposits to the parent’s account: $2,500
  • Max daily ACH transfer amount to parent’s account: $100
  • Max monthly direct deposit amount for the family: $5,000
  • Max purchases per day: $1,000
  • Max purchases per month: $5,000

Analysis of Customer Reviews

We read through reviews in the iTunes and Google Play stores to discover trends that are important to your experience as a Greenlight user:

Makes Spending Easier

  • Parents and children commented that the Greenlight debit card makes spending much more comfortable than if kids had to carry around cash.
  • Multiple parents noted that the debit card eliminates the possibility of kids losing money they get from birthdays and holidays.

Kids Love It

  • Many kids say they like the convenience the card offers.
  • They expressed excitement about receiving the card.

Bank transfers are slow

  • Parents complained that it takes too long for checking account transfers to make it into their Greenlight wallet.
  • While it takes 3 to 5 days to do an ACH transfer, you can skip the wait by connecting a debit card. Then, you can make instant transfers.

Multiple issues for Android users

  • Greenlight’s average Google Play review is nearly a full star lower than its iTunes average.
  • Many of the problems Android users complained about focused on laggy performance, random crashing, and login issues.

Review Takeaways

Reviews are clear that the iOS experience is a much better one than the Android experience. So, if you’re an iPhone user, there’s a good chance you’ll have a pleasant experience.

Aside from your operating system, there’s a consensus among parents and kids that the app and debit card are excellent. This mutual appreciation for the app means Greenlight is meeting the needs of those who download it.

If you choose to use Greenlight, leverage its useful function with an overall financial literacy strategy for your child. Teach them about the importance of budgeting, spending wisely, saving, and charitable giving.

The Bottom Line

Greenlight’s popularity among parents and kids is an excellent indication that it can be a fun, manageable way you can teach your children about how to be smart with their money.

The ability to assign chores, provide allowances, and regulate where and how much your kids can spend their money creates a positive environment for financial understanding.

To get the most out of Greenlight, come up with a financial plan for your child before you sign up. Make Greenlight the focal point of that plan. Incorporate the app’s features into your explanations of budgeting, spending, saving, and giving.


Read 43 Greenlight Debit Card Customer Reviews and Complaints

Write a Review
Average Customer Rating: 3.0
Rating Snapshot:
5 star: 20 4 star: 1 3 star: 1 2 star: 0 1 star:  21
Bottom Line: 47% would recommend it to a friend
Showing 1-11 of 43
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  • This is a scam

    • By Andrea R.,
    • Reno, NV,
    • Mar 29, 2019
    • Verified Reviewer

    This card is a total scam, and I’m concerned for the victims this company is scamming. I loaded money onto the card for my teenager and set it to the setting allowing him to spend the money anywhere. He went to an ATM and tried withdrawing funds and the card was declined. He came home and tried making purchases online. Again the card declined. I went to the app and Greenlight without my consent turned off his card.

    I called customer service and could barely understand what the lady was saying. I finally cracked the language barrier and understood "call morning 8 am, closed," so I called this morning and when they answered it sounded like pure chaos. It literally sounded as if I called someone during a raging concert and could barely communicate with the whatever foreigner on the other end. I wish I could have recorded the ridiculous background noise blaring in the background. After being transferred THREE times, I was told I had to fax them my bank statements and personal information to turn the card back on! GIANT RED FLAG. I informed the agent that this is highly illegal. I didn’t turn the card off and now they want my personal bank info? Super shady.

    After refusing to do so, she finally offered to transfer the funds back to my bank account and close the card. I’m filing a claim with consumer reports so people are aware of this shady business.

    Bottom Line: No, I would not recommend this to a friend


  • Negative psychological effect on kids

    My daughter recently used the card in Glossier, LA. She's out with her friends for her friend’s bday celeb. To my daughter’s dismay, the card was declined! Not once but TWICE! My daughter was embarrassed by this and called me right away. Told me about the embarrassing situation THIS card has put her in. I immediately called Greenlight. An agent named Min answered. Min the agent said that the card is expired. I told Min that I just opened the account not too long ago how can it be expired? I 3-way call my daughter so she can tell Min of the expiration date of the card (the expiration is not until JULY 2023). Since I am not satisfied with the reasons of Min, I asked to be transferred to a supervisor. Hailey the supervisor answered the call. On Hailey's end, she said that my daughter put in an incorrect passcode number. My daughter on the other line said they run at as credit (not the first time it happened and it worked just fine in seat in restaurants BEFORE), and now the supervisor Hailey said because it is a "prepaid" card that it should not be run as credit. I said it was done numerous times before and it worked. Hailey said that she sees in her computer the wrong pin was entered. My daughter said to Hailey the store did not ask for a pin. I asked Hailey what is she seeing in her monitor?

    Is my money safe with Greenlight? Now I am not sure! The supervisor definitely cannot give me the answers I'm looking for! There's money in the account so how can it be declined. Greenlight should think and know that there is a psychological effect when kids get embarrassed! They should be held liable for the product they are selling because as a customer, I have funds in my kids’ account but I trusted them that the money of my kids will be safe, but they brought my daughter embarrassment and do not do anything about this! Shame on you.

    Bottom Line: No, I would not recommend this to a friend


  • Beware, money can be taken straight from your bank account

    • By Natasha T.,
    • Bronx, NY,
    • Dec 1, 2018
    • Verified Reviewer

    I've been using Greenlight, and long story short, it was awesome, until one of the kids tried to make a purchase. They didn't have enough funds, so Greenlight took money straight from my bank account, not the parent wallet, but my bank account, and put it into the child's card. So yes, it's very possible your child will try to make a purchase and even if there isn't enough money, Greenlight will snatch money out your bank account without you authorizing it! They say it's in their "cardholder agreement." Totally unacceptable! It defeats the purpose of having a parent funding wallet!

    Bottom Line: No, I would not recommend this to a friend


  • Worst experience ever!

    • By Michele F.,
    • Spokane, WA,
    • Feb 20, 2019
    • Verified Reviewer

    Don’t get this card! No security at all. Fraudulent charges made on my child’s account and blamed him from making online purchases. I called literally 2 minutes after the charge was made and they would not decline the charge so now who knows how long the dispute process will take. Get a normal bank account for your child! I will be reporting to the Better Business Bureau as well. Horrible customer service as well. Not helpful at all besides saying "thank you" over and over again.

    Bottom Line: No, I would not recommend this to a friend


  • They don't care about you.

    • By Resh S.,
    • Kentucky,
    • Jun 6, 2018
    • Verified Reviewer

    I signed up for Greenlight through my company as it was a promotion on our employee's website. Well, they keep turning my kid's card. Earlier this year my 16-year-old was on a school trip in Washington, and they turned his card off without any notification all because I added a few hundred dollars to my parent account then transferred to his card. My son couldn't use his card, and it was a panic mode for me as his mother who was 1200 miles away, and I had to asked his teacher to pay for his food and i paid her back once they arrived home.

    I requested to have my account deactivated and refund me any credit, and it has been three months and no credit from Greenlight. This company does not care about you and your kids, they will takes days to respond to your request, and you can hardly get anyone on the phone. My fellow parents, do NOT use this company. There are other companies out there that offer the same and better service.

    Bottom Line: No, I would not recommend this to a friend


  • HORRIBLE! Do not use this service! Zero stars!

    • By Camdy L.,
    • Houston, TX,
    • Jan 18, 2019
    • Verified Reviewer

    This service sounded great in theory. However, the card was ordered and linked to my personal bank account, but the app was never linked to my phone. I spoke to Greenlight support on numerous occasions to link the app to no avail. I asked in July 2018 for the accounts to be closed/canceled. They continued to charge my account the monthly service fee. I contacted them on December 9th and they assured my refund of all the charges and to cancel the cards. It never happened. They charged my account AGAIN on the 23rd! I spoke to another rep on the 28th. She apologized and stated that the request was never completed and that she would complete the request. It never happened. I spoke to another rep on January 15th. He stated that the best they could do is refund me $5. This company is a SCAM. Protect your money and account from this predator!

    Bottom Line: No, I would not recommend this to a friend


  • Fees are high, poor customer service

    • By Jennifer R.,
    • Pennsylvania,
    • Nov 22, 2018
    • Verified Reviewer

    $5.99 per month fee on to of startup charges. That's more than most credit cards. There are no in-network ATM's, so you must pay a fee to the ATM operators, too. They do not inform customers of the $100/day withdrawal limit. I had my kids save their allowance for a PlayStation 4. In order for the two of them to get $150 each to give me to make the purchase, they paid a total of $20 just in ATM fees. Customer service was useless, just repeating the same line over and over on how that was the way it is and there were no remedies available. I'm switching to Busykid!

    Bottom Line: No, I would not recommend this to a friend


  • Not happy so far

    • By Dave Dionne,
    • Gorham, ME,
    • Feb 4, 2018
    • Verified Reviewer

    I called 888-483-2645 to check on an incorrect charge on my daughter's debit card through Greenlight. I was distressed to find out that I was calling a representative in the Philippines to discuss my account (including security-based personal information, date of birth, last four digits of social security number, etc.).

    My daughter's card had to be shut off due to a mysterious $99 attempted charge for Amazon Prime (twice) that neither my daughter or I authorized. There were two charges for $3.50 that appeared on my account for shutting off the card. This happened just a few days after the card was activated and used for 3 small purchases at The Maine Mall in South Portland, Maine. I know another cardholder who encountered the exact same mysterious charge ($99 Amazon Prime).

    Is Greenlight based in the United States? Can I speak to someone in the United States about this weird $99 attempted charge?

    Bottom Line: No, I would not recommend this to a friend


  • Great idea, terrible service!

    • By Beatrix B.,
    • Dallas, TX,
    • Jun 30, 2018
    • Verified Reviewer

    I signed up, gave a lot of information and the app did not work, and I attempted to reach customer service multiple times with no help. Just a nice person in the Philippines saying sorry without solutions. No one picks up at the next line of service. Do not sign up for it. I feel unsafe now because they have a lot of my information and I can't communicate with anyone there.

    Bottom Line: No, I would not recommend this to a friend


  • Wonderful!

    • By Aimee S.,
    • Arkansas,
    • Mar 29, 2019
    • Verified Reviewer

    I have been using this app and cards for a couple of years now. I have NEVER had a problem! I started out with two cards, and recently added two more (I have 6 kids). This app is so easy to operate from the dashboard weather you're a parent or a child! I have NEVER had any unsafe issues having it connected to the bank account. I can verify after using it for years it is safe! Very safe and super handy!

    Bottom Line: Yes, I would recommend this to a friend

    • Apr 10, 2019

      Company Response from Greenlight

      Hi Aimee! We are so excited to hear that you and your kids are enjoying Greenlight. Thank you for taking the time to share your personal experience and kind words. Your input very much appreciated. Happy to have you with us!


  • I would not recommend anyone use this service!

    • By William R.,
    • Texas,
    • Nov 13, 2018
    • Verified Reviewer

    I saw this on a pop-up on Instagram, and since I have a minor child that resides in a different state than I do, it sounded like a good idea. I attempted to sign up for the free trial period, and when doing so, I realized I had made an error in my entry of my information. I tried to correct it, but the system would not allow me to go back to that screen. I stopped and called. The customer service agent said I had to send in all of these documents to fix it. I hadn’t even finished the set up of my account, why do I have to send in any documents? It was just 10 minutes after trying to set up the free account. I did get to the entering of my credit card information but didn’t approve the deposit amount yet.

    I decided at that point that this wasn’t for me. I told the agent to cancel everything and I didn’t want to try this service anymore. Two days later there is a charge on my card for $19.74. Why did they charge me when (1) it was supposed to be a free 30-day trial, (2) I didn’t complete the whole set up process, and (3) I canceled it 20 minutes after trying to set it up. Not even one day, and no, I didn’t even approve to get a card mailed out.

    Bottom Line: No, I would not recommend this to a friend


Showing 1-11 of 43

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