Read 42 Greenlight Customer Reviews and Complaints (Page 4)

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Average Consumer Rating: 3.0
Rating Snapshot:
5 star: 20 4 star: 1 3 star: 1 2 star: 0 1 star:  20
Bottom Line: 48% would recommend it to a friend
Showing 34-42 of 42
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  • Great tool - got us out of several jams

    • Atlanta, GA,
    • May 7, 2018
    • Verified Reviewer

    We were never comfortable just handing out cash to our kids, and giving them a credit card when they were young seemed very inappropriate and inconsistent with the kind of parents we want to be. Greenlight's control gives the kids the ability to spend without cash and gives us the oversight that we want.

    On three occasions, we had a child stuck without cash and Greenlight saved the day. Transferring funds for specific purposes was simple and instant. We recommend this service without hesitation.

    Bottom Line: Yes, I would recommend this to a friend

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  • Amazing solution for your kids!

    Anyone with kids and trying to teach them both how to be responsible and financial knowledge MUST get this! Not only do every parent I know get this after hearing about it, they all rave.

    Bottom Line: Yes, I would recommend this to a friend

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  • Great way to teach teens about credit card responsibility!

    I remember being a teen and finding myself frustrated at my inability to manage my own money. With only an ATM card and a couple of places to use it freely it felt like my money was always trapped. These days there are places that straight up don’t take cash for a multitude of reasons, electronic payments are more and more common and convenient and teens shouldn’t have to wait until they’re of legal age to practice using and maintaining debit cards. My niece and nephew are already excited to have more than gift cards in their wallets!

    Bottom Line: Yes, I would recommend this to a friend

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  • Would recommend

    I enjoyed this service, and my kid does too. Thanks for providing it to your customers! An awesome way to teach your child responsibly, especially in the digital age. I would recommend to any parent out there.

    Bottom Line: Yes, I would recommend this to a friend

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  • 7 out 7 people found this review helpful

    Great product for tweens

    My 12-year-old daughter has had this card for about a month, and so far we are thrilled! Children under 13 can’t get a standard debit card from our bank, but this card allows us to auto deposit her allowance and tracks her spending and money through the online app. It completely meets our needs and is helping teach our daughter about managing her finances.

    Bottom Line: Yes, I would recommend this to a friend

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  • 6 out 6 people found this review helpful

    Great card for my son.

    • Florida,
    • Mar 19, 2018
    • Verified Reviewer

    We had some issues getting started, however, it was an issue on our end. A rep by the name of Maxy Cordova helped me via email, and she was able to fix the issue. The rep was very prompt in responding. I recommend the card.

    Bottom Line: Yes, I would recommend this to a friend

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  • 4 out 11 people found this review helpful

    Horrible customer service! Do not work with this company!

    • Detroit, MI,
    • Mar 12, 2018
    • Verified Reviewer

    After a few months of having cards for both of my daughters, I found that we just weren't using it as we thought.

    I called the customer service number to cancel the account, and the woman whom I was speaking with was so unbelievably rude! She had me answer questions to 'verify' my account, but wouldn't cancel my account until I verified the exact time and day my last deposit was and how the deposit was made. Then, she informed me that I would need to be transferred to someone else to close the account and I could leave a VM with my phone number for someone to call me back. Obviously, I began to get irritated at this point, and she told me that I had to be quiet before she would try to transfer me. I was on the phone nearly 30 minutes before someone picked up and asked me for all the same info the previous person already received. Unbelievable. This was the worst customer service I have ever seen!

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 14 people found this review helpful

    Horrible

    • Ruston, LA,
    • Mar 5, 2018
    • Verified Reviewer

    The limit to add to the card is $1000, and after adding $500 my account was sent to fraud protection. Ok, fine. I sent them all the info requested, and none of the info was good enough. They needed proof of address. I sent a utility bill and my lease. What more could they possibly need along with my ID? I canceled the electronic cards, and instead of reimbursing me my funds to my card, they stated they would send a check. LIKE seriously, you electronically took my payment, but sending me a paper check? No way. I, against my better judgment, sent my daughter with this card on a trip and she was unable to use it, and I had to wire her money.

    If I could pick zero stars, I would!

    Bottom Line: No, I would not recommend this to a friend

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  • 11 out 17 people found this review helpful

    Not happy so far

    • Gorham, ME,
    • Feb 4, 2018
    • Verified Reviewer

    I called 888-483-2645 to check on an incorrect charge on my daughter's debit card through Greenlight. I was distressed to find out that I was calling a representative in the Philippines to discuss my account (including security-based personal information, date of birth, last four digits of social security number, etc.).

    My daughter's card had to be shut off due to a mysterious $99 attempted charge for Amazon Prime (twice) that neither my daughter or I authorized. There were two charges for $3.50 that appeared on my account for shutting off the card. This happened just a few days after the card was activated and used for 3 small purchases at The Maine Mall in South Portland, Maine. I know another cardholder who encountered the exact same mysterious charge ($99 Amazon Prime).

    Is Greenlight based in the United States? Can I speak to someone in the United States about this weird $99 attempted charge?

    Bottom Line: No, I would not recommend this to a friend

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Showing 34-42 of 42

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