• 4 Customer Reviews
  • 0% Recommend This Service
1.0 out of 5
5 star: 0% 4 star: 0% 3 star: 0% 2 star: 0% 1 star: 100%

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  • Avoid Grubhub

    • By Michelle H.,
    • Frisco, TX,
    • Dec 27, 2019
    • Verified Reviewer
    Overall Experience:

    With all the delivery app choices out there, AVOID Grubhub and thank me later. We placed an order through the app for a local restaurant at 4:38 this evening. At 5:08, the restaurant called and asked if I had received the order. I had not. My app still showed the order had not been picked up. Apparently, a driver had shown up and picked up my order and shortly after, a second driver showed up to pick up my same order. I could hear the driver in the background. I told her we still wanted our order. Within 2 minutes I got a call from Grubhub customer service, explaining the same thing. They apologized for the inconvenience and asked If I was willing to wait for the order to be remade which I was.

    I watched the app show my order as picked up and on the way and then at 6:30 it showed the order had been delivered at 6:15 which it had not been. I called customer service and they explained the restaurant "refused" to remake the order. I asked to speak to a manager and while on hold with Grubhub, I called the restaurant and spoke to the same girl who had called me initially. She said they had remade the order and given it to the second driver who came back in shortly after leaving and said I had canceled my order.

    Once the supervisor got on the phone he proceeded to read a script taking zero accountability, blaming the restaurant, and saying the order had been refunded. I understand mistakes can happen but what I have zero patience for is LYING. Grubhub lied to me and the restaurant. I called the supervisor, Mark, out on the lies and explained I wanted to know what happened. The restaurant had not refused to remake the order. He promised to research and call me back which he did within the hour. Only to tell me that they had recorded calls with the restaurant and had spoken to Christian and HE refused to remake the order. When I said Christian was a woman and not a man, Mark got quiet and said thank you and the call was over. This is not an ethical company and certainly not a company I will EVER do business with again. This isn't how you earn or retain customers especially with so many options out there.

    Pro tip - Don’t lie to your customers when you screw up - especially not while they are hangry.

    By the way Grubhub - it’s 5 days before Christmas and I have a lot of things to do, however, as a matter of principle, I have nothing better to do with my time other than leave a negative review in every single social media and review website there is letting people know what a shady company you really are.

    Bottom Line: No, I would not recommend this to a friend


  • Grubhub doesn't deserve one star!

    • By Dianna K.,
    • New York,
    • Nov 13, 2019
    • Verified Reviewer
    Overall Experience:

    Grubhub doesn't even deserve one star. I placed an order from McDonald's for my cousin. He was hospitalized so the food would go there. I added very detailed information about the hospital's location (including cross street). I also added the room number and his name. I received a call from the driver but I couldn't understand a word he was saying because he could not speak English. The driver harassed me with over three phones calls. Each time I could not understand a word he was saying. I called Grubhub and the customer service gentleman had broken English so it made it very hard to communicate with him as well. I finally found out that the driver had left the food in the hospital lobby. It took over an hour to get this situation settled. The food was cold and inedible by the time my cousin received it. I have filed a complaint with the Better Business Bureau.

    Bottom Line: No, I would not recommend this to a friend


  • Why offer timed delivery if you are going to deliver early and drive off when nobody is home yet?

    • By Michael P.,
    • St. Clair Shores, MI,
    • May 16, 2019
    • Verified Reviewer
    Overall Experience:

    I would give them ZERO stars if that was possible. I went online and placed a dinner order and put down that I wanted it delivered at 6:30 pm. The order showed it would be delivered between 6:30 and 6:40 pm. I got home at 6:25 and my neighbor told me that driver just left. They showed my food delivered at 6:24 pm, which was a flat out lie. Now, why would you ask what time to deliver the food if you are going to try to deliver it earlier and then NOT call or wait for me to get home?

    I called customer service and was told that they tried to deliver and nobody was home so I could NOT get the food and I could NOT have a refund. I yelled and yelled and they could care less. I hung up and went online and spoke with the customer service and they said the same thing. I was not home and they would not bring me the food I paid for and I could NOT have my money back. After much arguing, I was told they would send me a voucher for the $30 I just spent and I could use that voucher to just order the food again. Well, that also turned out to be a big fat lie! They sent me 2 vouchers with one for $25 and one for $5. The fine print on the voucher said they could not be combined and that I could not pay for the delivery charge, the taxes or the tip with the voucher. Now I already paid all those things one the order I did not get and now I could not get the order replaced using the vouchers they sent. Talk about 100 percent rip-off!

    So I got no food. I got charged $30 that they will not refund and I have 2 vouchers that I can not use to pay for the order I never got. Honestly, how do you think I feel about Grubhub?

    NEVER AGAIN! Not even for FREE!

    Bottom Line: No, I would not recommend this to a friend


  • Horrible customer service, doesn’t deliver product

    • By Cori B.,
    • Wisconsin,
    • Feb 20, 2019
    • Verified Reviewer
    Overall Experience:

    Doesn't even deserve one star! Two hours I waited only for them to text me the notification that they canceled my order. DON'T WASTE YOUR TIME, use DoorDash or Postmates app.

    Contacted CS twice and they said the order was on the way only to get the text saying sorry order has been canceled.

    Bottom Line: No, I would not recommend this to a friend


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