We felt the whole process to be not personable at all. We applied for our pre-approval and there were no issues. Our mortgage team rarely got back to us within the 24 hours they said. We closed this past Friday. Contacted our mortgage rep, Jim J. from the Downers Grove, IL location. The whole experience was HORRIBLE. Never returned our calls in a timely manner. And didn't call. He emailed or texted. Not everyone uses their emails and/or text message features all the time. The week of closing we didn't receive a response from a Monday call until Thursday afternoon. We wanted him to know we could not use a notary link they sent us. On Friday, right before closing - 45 minutes before, we called him again and told him that. He said I am so sorry I haven't been in touch with you but I have been fighting COVID. Did his assistant and other team members also have it that NO ONE could contact us? We were sent fees, numbers, etc., but no one EVER explained anything to us. Very uneasy feeling. And he sent an email stating that he would touch base with us before closing. NEVER EVER did he or his associates attempt to reach us. Lack of communication on a timely basis was not used.
The clincher was after we closed, a few hours later he sent a voicemail saying he received a call from us and was returning it. It was from days ago. The clincher, however, was after we closed, he sent an email saying please refer him if we knew of anyone who needed a mortgage. NEVER! We do and will never ever refer him. He was horrible, very condescending and we felt he didn't work for us but for himself. Not happy, horrible experience, and feel we paid for nothing.
We have moved 10 times. This was the WORST experience in our moves ever.
Length of Use: 3–6 months
Bottom Line: No, I would not recommend this to a friend