• 2 Customer Reviews
  • 0% Recommend This Company
1.0 out of 5
5 star: 0% 4 star: 0% 3 star: 0% 2 star: 0% 1 star: 100%

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  • Avoid this company

    • By Kwang K.,
    • Tucson, AZ,
    • Jul 2, 2020
    • Verified Reviewer
    • Length of Use: 3–6 months
    Overall Experience:

    After all the trouble of applying and sending in all the documents and being approved overall, they rejected the application for 1 missing document from prior loan company Capital One inability to provide prior loan modification documents. Current company that approved my loan did not even request this document. I feel they will take you for a ride and then if the loan is not to their advantage at the time they will come up with an excuse to turn it down. Would avoid working with Cosmin, appears he is vice president but I think this is mostly a scam. Avoid this company at all costs.

    Pros and Cons:

    • Online process
    • Their philosophy
    • Cosmin their vice president
    • Not there to serve people

    Bottom Line: No, I would not recommend this to a friend

  • Lousy agent, poor customer service

    • By Dave G.,
    • Boston, MA,
    • Jan 24, 2019
    • Verified Reviewer
    Overall Experience:

    We had a pretty awful experience at Guaranteed Rate. Their agent, Andrew Marquis, was lousy. He was not straightforward from the very beginning, was not helpful and failed to deliver in a timely manner. We told him that we did not want points and he arbitrarily added a point (over $2,000) charge to our estimate and didn't even bother telling us about it. We then went through a few weeks of back and forth emails and phone calls and he kept promising to fix his mistake but never did. Finally, we had to get his manager Shaunt involved to resolve this issue. Andrew then promised us it was fixed. At this point, we already realized he's not the sharpest tool in the shed and emailed his co-worker to confirm only to find out it wasn't. Our lawyer also reported a similar experience of this guy being unresponsive and failing to deliver on time. Overall, dealing with Andrew and having to fix the problems he created was a frustrating experience. We will give credit to his manager, Shaunt, who was apologetic when we spoke to him and helped clean up Andrew's mess.

    Bottom Line: No, I would not recommend this to a friend

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