• 3 Customer Reviews
  • 0% Recommend This Company
1.0 out of 5
5 star: 0% 4 star: 0% 3 star: 0% 2 star: 0% 1 star: 100%

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  • Would never use them again!

    • By Nancy P.,
    • Illinois,
    • Nov 4, 2020
    • Verified Reviewer
    • Length of Use: 3–6 months
    Overall Experience:

    We felt the whole process to be not personable at all. We applied for our pre-approval and there were no issues. Our mortgage team rarely got back to us within the 24 hours they said. We closed this past Friday. Contacted our mortgage rep, Jim J. from the Downers Grove, IL location. The whole experience was HORRIBLE. Never returned our calls in a timely manner. And didn't call. He emailed or texted. Not everyone uses their emails and/or text message features all the time. The week of closing we didn't receive a response from a Monday call until Thursday afternoon. We wanted him to know we could not use a notary link they sent us. On Friday, right before closing - 45 minutes before, we called him again and told him that. He said I am so sorry I haven't been in touch with you but I have been fighting COVID. Did his assistant and other team members also have it that NO ONE could contact us? We were sent fees, numbers, etc., but no one EVER explained anything to us. Very uneasy feeling. And he sent an email stating that he would touch base with us before closing. NEVER EVER did he or his associates attempt to reach us. Lack of communication on a timely basis was not used.

    The clincher was after we closed, a few hours later he sent a voicemail saying he received a call from us and was returning it. It was from days ago. The clincher, however, was after we closed, he sent an email saying please refer him if we knew of anyone who needed a mortgage. NEVER! We do and will never ever refer him. He was horrible, very condescending and we felt he didn't work for us but for himself. Not happy, horrible experience, and feel we paid for nothing.

    We have moved 10 times. This was the WORST experience in our moves ever.

    Pros and Cons:

    • No “pros” were specified in this review
    • Lack of communication
    • Not very personable towards clients
    • Time management with our mortgage team could be worked on

    Bottom Line: No, I would not recommend this to a friend


  • Avoid this company

    • By Kwang K.,
    • Tucson, AZ,
    • Jul 2, 2020
    • Verified Reviewer
    • Length of Use: 3–6 months
    Overall Experience:

    After all the trouble of applying and sending in all the documents and being approved overall, they rejected the application for 1 missing document from prior loan company Capital One inability to provide prior loan modification documents. Current company that approved my loan did not even request this document. I feel they will take you for a ride and then if the loan is not to their advantage at the time they will come up with an excuse to turn it down. Would avoid working with Cosmin, appears he is vice president but I think this is mostly a scam. Avoid this company at all costs.

    Pros and Cons:

    • Online process
    • Their philosophy
    • Cosmin their vice president
    • Not there to serve people

    Bottom Line: No, I would not recommend this to a friend


  • Lousy agent, poor customer service

    • By Dave G.,
    • Boston, MA,
    • Jan 24, 2019
    • Verified Reviewer
    Overall Experience:

    We had a pretty awful experience at Guaranteed Rate. Their agent, Andrew Marquis, was lousy. He was not straightforward from the very beginning, was not helpful and failed to deliver in a timely manner. We told him that we did not want points and he arbitrarily added a point (over $2,000) charge to our estimate and didn't even bother telling us about it. We then went through a few weeks of back and forth emails and phone calls and he kept promising to fix his mistake but never did. Finally, we had to get his manager Shaunt involved to resolve this issue. Andrew then promised us it was fixed. At this point, we already realized he's not the sharpest tool in the shed and emailed his co-worker to confirm only to find out it wasn't. Our lawyer also reported a similar experience of this guy being unresponsive and failing to deliver on time. Overall, dealing with Andrew and having to fix the problems he created was a frustrating experience. We will give credit to his manager, Shaunt, who was apologetic when we spoke to him and helped clean up Andrew's mess.

    Bottom Line: No, I would not recommend this to a friend


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