H2O Mop 5 is advertising that they are selling 1,000s during COVID-19. They still have service reps but they do not have a return policy on your money if their product does not work. For instance, I sent them back the Mop with RMA information. Now because of COVID-19, they cannot return my money. It cost me $61.00 to send the H2O Mop back. I have done everything they wanted me to do to get my money returned, about $500.00 plus because they have a horrible return policy. I have a warranty, hopefully I can sue them in small claims court before my extra warranty expires. Should I do a class action lawsuit? I am thinking about it. Sorry their business has been hit hard during COVID-19 but when you don't honor your return policy what are you supposed to do? Help me, somebody.
Length of Use: Less than 3 months
Bottom Line: No, I would not recommend this to a friend