Hear.com Reviews

I had a great experience working with their sales rep Denise. She helped me appointments, through the trial period, and through the return and refund process.

Unfortunately, things did not work out, and I returned the devices. Still, Denise was a great advocate for me during the refund process. She said she was more interested in me being satisfied with hearing aids than just selling me hearing aids.

Hear.com’s customer service is terrific, and Denise was one of the best.

With warranty replacement, I can't get them to call me back.

I put in a claim for a lost hearing aid on 3/19/2018. I spoke to Steve on 4/6/18 and he said I should receive it by 4/13/18.

They claimed I received the package on 4/20/18, but I notified them on 4/26/18 that I had not received it.

On 4/30/18 they said they were putting in a claim with FedEx.

On 5/10/18 I contacted Luke and he said I should have the hearing aid in the week of 5/13/18.

On 5/21/18 I called them again and spoke to Terry, and she said she would check and call me back.

On 5/22/18 no call back, so I called the company and spoke to Adam, and he advised me he would have Luke call me back.

On 5/23/18 no call back, so I spoke to Terry again and she said Luke was not in and she would have him call me back today or on 5/24/18.

On 5/25/18 still no call back, so I spoke to Will, and he said he didn't know what the problem was but would have Luke call me back.

On 5/29/2018 I still have not heard from Luke or anyone else from the company.

Let me tell you something, the company is the real deal! The quality of their service was through the roof! I was so tired of having to deal with devices that never work and salespeople who just wanna make a quick buck, which is why Hear.com was like a breath fresh air when I found out about them.

Here's why.

Hear.com eliminated the need to spend hours looking for a hearing aid I thought was right for me (what do I know about hearing aids??), then find a doctor who knows what they're doing. This company took care of me from start to finish. They answered all my questions, scheduled my fitting appointment, and followed up with me periodically to make sure I was satisfied with my devices.

I needed to adjust the setting on my hearing aids, and they even took care of that for me, with no hassles.

Can't thank Hear.com enough!

I dealt with a Hear.com rep over the phone for a few weeks before being scheduled with an area hearing specialist. I was fitted with hearing aids after the rep from Hear.com informed me that he had applied with my insurance company they were going to pay half of the cost of the devices and I would pay the remaining amount which was $2700.00. I paid my part with the understanding that my part was paid in full.

This was in February. The following August I received a letter from Hear.com that my insurance company would not pay their full amount and that I owed another $1062.00, which was due immediately.

I called twice and left voice mail messages for this person and sent one email. He never responded to any messages.

I received another letter this January saying they had tried several times to contact me and I had not responded to any messages and that the amount owed was due.

I have since called twice more, and neither call was returned. I will not mail them a check for anything until I am assured that I will receive in writing assurances that this is paid in full and no other monies will be claimed due.

I feel that they misrepresented that my insurance company would pay and they never even sent in a claim for money owed because I never received any copy from my insurance company.

I had no problems until it came time to tell me the pricing of the units they felt was needed. Given that aides are not inexpensive, I wanted to talk this over with my spouse.

In that process, I did some comparison shopping and found the same aides significantly cheap than their best price (like hundreds of dollars less).

I spoke to Adam, my rep at Hear.com and that's where things went south. I want to have a conversation regarding the differences in price, instead, he wanted to treat me in a poor fashion because I looked for a price elsewhere. He was very condensing and basically treated me as if I was an idiot.

I finally got a chance to speak after his 10-minute diatribe, where he started immediately to speak over me. I tried again and he again spoke over me. I terminated the call.

He actually called, emailed and texted me again wanting to finish the conversation. I replied via email that it was unnecessary because I will not buy through them because of how I was treated. He has actually emailed me again wanting to work things out.

If he had listened to the customer and discussed the concerns, it is possible he may have retained me as a customer, but with the way I was treated, there is not a chance, and if they were to give me the aides for free I would decline them because of him.

Here's my story that you won't want to hear but I need some sort of action taken. I have hearing aids that I was conned into buying for $5,000.00 from this company. I tried to return them prior to my "45-day trial" and was talked out of it by the doctor. She told me on my last visit to give it a little longer and come back at the end of August to adjust them "yet again" which is now past my "45-day trial." It's almost like they have done this before as to "Not let it get away" and to make the deal no matter what it takes. I usually don't fall prey to cons, but the doctor was very convincing.

It's been just three months, and I have now been told I CANNOT return them, so I am now FORCED to pay $5000.00 for something that I don't use. I am so very unhappy with the hearing aids, and I NEVER wear them. I tried talking to the Hear.com rep, and she keeps saying "sorry, you've gone past the "45-day trial."

This all reminds me of a cheesy salesman bait and switch con. I cannot tell you how frustrating this is and embarrassed I am for getting taken like this. I will shout my story from the rooftops until I get action and will take this to court if I have too. All I want is to return their items I don't use and move on. I don't even want the money back that I have already paid. Just take these back and we will both move on.

My friend told me about Hear.com after she bought her hearing aids through them. Her experience was a positive one, so I decided to check them out for myself. Their website had a lot of good info that helped me get a better idea of the kind of hearing aids I would probably need. I filled out their online form and received an analysis of my hearing quality, which was quite impressive. Almost immediately a consultant followed up with me to see how they could help. They were very caring and supportive through the whole process.

I eventually went to get my hearing tested, but I ended up not buying the hearing aids their audiologist recommended. I had a family emergency I needed to worry about at the time, so I postponed my hearing aid search. Hear.com and their provider were super understanding about my decision and didn’t try to force me to buy anything. When I’m ready again, I will definitely give them another call and get my hearing aids!

I saw an ad online about the "invisible hearing aid" and was curious about it. So I clicked on it and was directed to their website, which had more information about their products and services. I liked what I saw, so I decided to give them a shot. I've had such bad experiences with my last two hearing aids, but I was hopeful that their invisible product would be the answer.

I got a consultation for free but decided not to move forward until a week later, when I had more time to think about making this kind of investment again. They understood my situation and were not pushy (big plus for me!).

Once I was ready, I emailed them and got a reply back within minutes. Long story short, they scheduled my fitting appointment, and I tested their hearing aids for 45 days. They reassured me that if I didn't like the devices, I can return them and get a full refund. Thankfully, the devices worked out, and I couldn't be happier! I would highly recommend Hear.com to anyone who's tired of living with hearing loss and need a one-stop shop for hearing aids.

My experience with Hear.com was positive, for the most part. I filled out their online form and got a call soon after that. The person that helped me was very nice. I got a lot of great info about hearing aids. I especially liked that their audiologist's office was just two blocks from my house, so it was very easy to get my hearing tested. I tried their hearing aids for 45 days but ended up returning them because I just couldn't afford them at the moment. I wish their hearing aids were cheaper, but at least Hear.com did the best they could to try to help me. Overall, I can't complain. Good service all around.

I am from New York, and I saw their ad on Facebook, did some research about the company, and decided to call them. They answered my questions and were very friendly! They told me about a trial and I was skeptical about it.

Two weeks after that call I made the decision to try the trial they have offered me. I gave a deposit before starting the trial, which I was going get back if I didn't like the hearing aid.

They helped me with the appointment, and the doctor was friendly, did some fitting, tests, etc.

After the trial, I returned the hearing aid, got my money back (was happy about that!), but then decided to go with another style that they have, which I think is perfect for me. It is not invisible, but it works, and that is the most important thing, at least for me!

According to what I read of the research of Hear.Com, it doesn't line up with what actually happens.

My 86-year-old mom signed up for one of their free offers. After we filled in the information, we received a call from one of their sales technicians. My mother and I both spoke with her. First of all, the cost of the hearing aids doesn't line up with what was reported, unless what's being reported is for one hearing aid instead of a pair.

The cost for a Basic Pair ranges from $1,500 -$3,000, for the Mid-Range it's $3,000 - $4,500, and for Premium it's $4,500.00 - $6,000. So the prices are significantly higher than what was stated in the product description by Highya. Also, they do offer a free trial which includes a free hearing test with an ENT partner in your area, there is, however, a catch which is not mentioned on their website nor in the Highya product description.

After collecting all your information (personal and otherwise) they tell you that they require a credit card number for the appointment to be secured so that if you should be a no-show, they'll be able to charge a $50.00 fee for a no show. There is no way with all the "scams" and identity theft that's going on that I'm going to provide a credit card to anyone. This is not a way to do business. They also lost a prospective customer, and perhaps this is their policy, but I'm not impressed by the reason they gave.

The sales representative said, "I'm sorry but we've had the experience where people set appointments, and they don't show up, and the ENT is setting aside an hour for this appointment". Well, so is the prospective client. The only way my mother would miss an appointment is if she were ill or dead.

I told her to expect a review, and they should have a way to override this. Not only did they lose a customer but they reneged on their offer for a free hearing test to my mom. I think this is awful and they are wrong to punish new potential customers for those who failed to keep their promises. We should not be held accountable and punished for the poor behavior of other people.

Hear.com, even if they call back, will most likely not be able to convince my mom to come in for a free appointment, event if they beg her to do so because they insulted her integrity. We were unable to secure the appointment because a credit card was required to complete the free trial. This was not acceptable to my mom and I don't blame her, a free trail should not require a credit card to secure the appointment time (for a free audiologist test or visit to an ENT), when no charges will be incurred.