About Hear.com

Hear.com is a hearing aid specialist that offers competitive pricing and a wide selection from leading manufacturers, including Oticon, Phonak, Siemens, and more.

Hear.com also offers free phone consultations with audiologists, local hearing tests and hearing aid fittings, as well as a 100% satisfaction guarantee on every hearing aid they sell.  Why? Because Hear.com wants to address your hearing loss and improve your quality of life.

According to the company, the process works over 3 steps:

  1. A free phone consultation with one of Hear.com’s audiologists.
  2. Afterward, you’ll attend a fitting at one of Hear.com’s local partner providers. There, you’ll also be able to receive a hearing test based on “strict medical criteria.”
  3. Once you’ve received your hearing aids, Hear.com will adjust them to meet your needs until you’re 100% satisfied.

Have you ever heard of Hear.com? Probably not. But their prices seem great, so you’re here to find out if Hear.com is the real deal, or just another scam.

First, let’s take a look at exactly what kinds of prices you can expect.

Hear.com’s Hearing Aid Pricing, Quality, & Guarantee

Hear.com offers 3 different levels of hearing aids, depending on your needs and budget:

Basic: $700 - $1,600

Ideal for optimal speech comprehension in a home environment, and for those with mild to moderate hearing loss. Includes digital sound processing, feedback cancellation, and up to 4 hearing programs.

Mid-Range - $1,600 - $2,200

In contrast, mid-range hearing can be used for helping you hear in a variety of daily living situations, and might be better for individuals with moderate hearing loss. This includes wireless TV and phone connections, adjustable speech recognition, speech enhancement, directional hearing, and enhanced acoustic orientation.

Premium - $2,200 - $3,000

Regardless of your level of hearing loss, premium hearing aids will provide you with the best hearing in the highest number of situations. These will also come with the widest range of styles and colors, 360-degree hearing, automatic adjustments, and more.

Depending on the price category you choose, Hear.com offers up to 3 years of warranty coverage, along with up to 5 free service appointments.

You’ll also have 45 days to get your deposit back if you change your mind.

In order to request a refund on your deposit, speak with an audiologist, or find a local partner, you can call Hear.com’s customer service at 786-574-5820

Reading through the differences between hearing aids might have caused your eyes to glaze over. But in real-world terms, what’s the difference between these levels?

Differences Between Hearing Aid Levels

You probably noticed that Hear.com calls modern hearing aids “small, high-performance computers with intuitive controls,” instead of the bulky models of yesteryear. And like any other electronic device, the more you pay for your hearing aid, the more features it will come with and the smaller it’ll be.

Whether you pick a behind-the-ear (BTE) or in-the-ear (ITE) hearing aid (the Mayo Clinic website provides an excellent article on how to decide which is right for you), the goal is to help you hear your best.

However, you have to remember that your ears are complex structures, which pull in a variety of different sounds, including voices, background noises, intermediate sounds, and more.

Then, these sound signals are quickly processed by your brain to provide real-time feedback. Among other things, this whole process provides spatial awareness. Without it, we wouldn’t be able to know where different sounds are coming from or how close they are to us.

To provide this spatial awareness, hearing aids have to do a lot of different things at the same time, including:

  • Processing all incoming sound
  • Differentiating between voices and background sounds (while reducing feedback/reverberation and wind noise)
  • Immediately recognizing different voices to “tune in” better
  • Automatically adjusting when moving from one environment to another (e.g. a noisy restaurant to a quiet cab). Some lower end hearing aids include settings, but you must manually change them when going from one environment to another.
  • Recognizing sharp, sudden sounds and reducing their level (known as impulse sound reduction)
  • Many modern premium hearing aids also feature smartphone connectivity to make discreet adjustments, save settings, and even connect to other electronic devices!

And in general, the more features a hearing aid has, the more expensive it’ll be. Can you get by with a basic hearing aid? Sure, but you’ll also have to deal with its limitations.

Regardless of your budget, the best thing to do before ordering a hearing aid is discuss your hearing loss with your physician. Sure, Hear.com’s consultation might help, but you’ll always want to get your medical provider’s opinion first.

A Note about Your Brain & Hearing

As we mentioned above, your ears collect sound, but it’s your brain that processes them into something you can recognize. So in a very real way, we actually hear with our brains.

As our hearing deteriorates, our brain makes up for this deficiency as well as it can. And the longer you suffer from hearing loss, the more your brain compensates.

But when you get a hearing aid (whether from Hear.com or elsewhere) and are able to hear appropriately again, your brain might have difficulty adjusting. In many instances, readjusting your brain might take therapy sessions through an audiologist (not one through Hear.com, obviously), which can involve patience on your part.

The short story? A hearing aid might help you hear better, but until your brain becomes reaccustomed to hearing well, you might not hear very comfortably.

What about Hear.com’s reputation? Are they a good company to do business with?

How Long Has Hear.com Been in Business?

According to a September 10, 2015 press release, Hear.com was recently founded by a company named Sivantos, who has been in business for more than 100 years and is one of the world’s top manufacturers of hearing aids. In fact, Sivantos claims to “develop and manufacture one out of every four hearing aids being used worldwide.”

Before launching Hear.com, Sivantos strategically purchased audibene.de, who is currently the number one hearing aid retailer in Europe. Now, Sivantos plans to create this same success in the US with Hear.com, by targeting a younger, first-time hearing aid user.

What’s the Bottom Line with Hear.com?

Hear.com is a very new company, so there wasn’t a lot of information available about them at the time of our research. They are backed by the merger of two very successful companies though, who is trying to recreate their European success here in the US.

When it comes down to it, Hear.com almost certainly can help you find a brand name hearing aid that provides all the features you need, within your budget. They also seem to stand behind their services with free, local consultations, and behind their products with a 45-day refund window on deposits.

Only time will tell if Hear.com is as successful as its European sister company, but they seem to be starting out on the right foot.

Have you purchased a hearing aid through Hear.com? Tell us about your experience by writing a review below!

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Read 16 Hear.com Customer Reviews and Complaints

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Average Consumer Rating: 2.8
Rating Snapshot:
5 star: 6 4 star: 1 3 star: 1 2 star: 0 1 star:  8
Bottom Line: 44% would recommend it to a friend
Showing 1-11 of 16
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  • 3 out 3 people found this review helpful

    They won's stop calling!

    • Harrisburg, PA,
    • Apr 25, 2019
    • Verified Reviewer

    I asked to be contacted by the company, and after talking with a rep (who was very nice), I determined that I wasn't interested. I asked to be taken off of their call list.

    The calls kept coming. I asked again to be taken off of their call list; no luck, the calls keep coming.

    Bottom Line: No, I would not recommend this to a friend

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  • 10 out 10 people found this review helpful

    Terrible service, bad, bad company

    • Colorado,
    • Apr 2, 2019
    • Verified Reviewer

    I got a hearing aid through this company. It was STATE of the Art...no batteries, totally rechargeable. Well after a month I was told that the rechargeable issue was working to be resolved. Purchased the aid due to the fact I would not need batteries. Well after two months I was told that it would get fixed. On month three, I returned the product because I would have to purchase batteries until the item was fixed...whenever that would be. They did offer me a refund and I assumed (wrongly) the insurance company would also get a refund. NO, even after a year. I emailed James, the person I first worked with, and he said he was surprised that the refund had not been completed. I have now emailed James nine times with no resolve to the problem, which means I cannot attempt to get help for another year and a half from my insurance company. I understand the reviews below, as this company will just give you lip service and fail to follow up on what they say they will.

    I recommend that anyone considering purchasing through the company move to someone else that is trustworthy. So much for offering great service and they first tell you! Please don't get ripped off!

    Bottom Line: No, I would not recommend this to a friend

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  • 8 out 8 people found this review helpful


    • Canton, MA,
    • Dec 11, 2018
    • Verified Reviewer

    I had purchased a pair of ReSound Linx 3D 9 Hear Com hearing aids approximately a year ago with significant problems for the first six months. After the Audiologist went through a series of corrections and unit(s) repairs, it was decided to try, with continuance use for an additional six months. The results, after the second six month period, remains problematic. The problems continue with the hearing aids falling out of the ears and, in some cases, off the head and/or position, battery usage is for only three days and recently, the battery chamber sometimes requires force pressing to make contact for operation. Some of these problems were upon receipt, some are more recent.

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 10 people found this review helpful

    Cheerfully refunded when things didn't work out.

    • New York, NY,
    • Jun 8, 2018
    • Verified Reviewer

    I had a great experience working with their sales rep Denise. She helped me appointments, through the trial period, and through the return and refund process.

    Unfortunately, things did not work out, and I returned the devices. Still, Denise was a great advocate for me during the refund process. She said she was more interested in me being satisfied with hearing aids than just selling me hearing aids.

    Hear.com’s customer service is terrific, and Denise was one of the best.

    Bottom Line: Yes, I would recommend this to a friend

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  • 44 out 45 people found this review helpful

    No communication

    • Pennsylvania,
    • Jun 1, 2018
    • Verified Reviewer

    With warranty replacement, I can't get them to call me back.

    I put in a claim for a lost hearing aid on 3/19/2018. I spoke to Steve on 4/6/18 and he said I should receive it by 4/13/18.

    They claimed I received the package on 4/20/18, but I notified them on 4/26/18 that I had not received it.

    On 4/30/18 they said they were putting in a claim with FedEx.

    On 5/10/18 I contacted Luke and he said I should have the hearing aid in the week of 5/13/18.

    On 5/21/18 I called them again and spoke to Terry, and she said she would check and call me back.

    On 5/22/18 no call back, so I called the company and spoke to Adam, and he advised me he would have Luke call me back.

    On 5/23/18 no call back, so I spoke to Terry again and she said Luke was not in and she would have him call me back today or on 5/24/18.

    On 5/25/18 still no call back, so I spoke to Will, and he said he didn't know what the problem was but would have Luke call me back.

    On 5/29/2018 I still have not heard from Luke or anyone else from the company.

    Bottom Line: No, I would not recommend this to a friend

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  • 24 out 28 people found this review helpful

    Exceeded my expectations

    Let me tell you something, the company is the real deal! The quality of their service was through the roof! I was so tired of having to deal with devices that never work and salespeople who just wanna make a quick buck, which is why Hear.com was like a breath fresh air when I found out about them.

    Here's why.

    Hear.com eliminated the need to spend hours looking for a hearing aid I thought was right for me (what do I know about hearing aids??), then find a doctor who knows what they're doing. This company took care of me from start to finish. They answered all my questions, scheduled my fitting appointment, and followed up with me periodically to make sure I was satisfied with my devices.

    I needed to adjust the setting on my hearing aids, and they even took care of that for me, with no hassles.

    Can't thank Hear.com enough!

    Bottom Line: Yes, I would recommend this to a friend

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  • 75 out 76 people found this review helpful

    False presentation

    • Shallowater, TX,
    • Jan 6, 2018
    • Verified Reviewer

    I dealt with a Hear.com rep over the phone for a few weeks before being scheduled with an area hearing specialist. I was fitted with hearing aids after the rep from Hear.com informed me that he had applied with my insurance company they were going to pay half of the cost of the devices and I would pay the remaining amount which was $2700.00. I paid my part with the understanding that my part was paid in full.

    This was in February. The following August I received a letter from Hear.com that my insurance company would not pay their full amount and that I owed another $1062.00, which was due immediately.

    I called twice and left voice mail messages for this person and sent one email. He never responded to any messages.

    I received another letter this January saying they had tried several times to contact me and I had not responded to any messages and that the amount owed was due.

    I have since called twice more, and neither call was returned. I will not mail them a check for anything until I am assured that I will receive in writing assurances that this is paid in full and no other monies will be claimed due.

    I feel that they misrepresented that my insurance company would pay and they never even sent in a claim for money owed because I never received any copy from my insurance company.

    Bottom Line: No, I would not recommend this to a friend

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  • 72 out 73 people found this review helpful

    Abusive sales tactics

    • Milwaukee, WI,
    • Dec 20, 2017
    • Verified Reviewer

    I had no problems until it came time to tell me the pricing of the units they felt was needed. Given that aides are not inexpensive, I wanted to talk this over with my spouse.

    In that process, I did some comparison shopping and found the same aides significantly cheap than their best price (like hundreds of dollars less).

    I spoke to Adam, my rep at Hear.com and that's where things went south. I want to have a conversation regarding the differences in price, instead, he wanted to treat me in a poor fashion because I looked for a price elsewhere. He was very condensing and basically treated me as if I was an idiot.

    I finally got a chance to speak after his 10-minute diatribe, where he started immediately to speak over me. I tried again and he again spoke over me. I terminated the call.

    He actually called, emailed and texted me again wanting to finish the conversation. I replied via email that it was unnecessary because I will not buy through them because of how I was treated. He has actually emailed me again wanting to work things out.

    If he had listened to the customer and discussed the concerns, it is possible he may have retained me as a customer, but with the way I was treated, there is not a chance, and if they were to give me the aides for free I would decline them because of him.

    Bottom Line: No, I would not recommend this to a friend

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  • 77 out 80 people found this review helpful

    Frustrated customer feeling conned

    • Columbia, IL,
    • Sep 7, 2017
    • Verified Reviewer

    Here's my story that you won't want to hear but I need some sort of action taken. I have hearing aids that I was conned into buying for $5,000.00 from this company. I tried to return them prior to my "45-day trial" and was talked out of it by the doctor. She told me on my last visit to give it a little longer and come back at the end of August to adjust them "yet again" which is now past my "45-day trial." It's almost like they have done this before as to "Not let it get away" and to make the deal no matter what it takes. I usually don't fall prey to cons, but the doctor was very convincing.

    It's been just three months, and I have now been told I CANNOT return them, so I am now FORCED to pay $5000.00 for something that I don't use. I am so very unhappy with the hearing aids, and I NEVER wear them. I tried talking to the Hear.com rep, and she keeps saying "sorry, you've gone past the "45-day trial."

    This all reminds me of a cheesy salesman bait and switch con. I cannot tell you how frustrating this is and embarrassed I am for getting taken like this. I will shout my story from the rooftops until I get action and will take this to court if I have too. All I want is to return their items I don't use and move on. I don't even want the money back that I have already paid. Just take these back and we will both move on.

    Bottom Line: No, I would not recommend this to a friend

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    • Sep 12, 2017

      Company Response from Hear.com, LLC

      Hello Mr. Graff,

      We offer a 45-day money-back guarantee to anyone who gets hearing devices from us. This 45-day period is meant for anyone to try out the device risk-free. After adjusting the devices, and you’re not completely satisfied, we will find you a new device or refund you entirely without question. We empathize with your situation, Mr. Graff, but your request for the return occurred well after the 45-day period as you stated. We encourage anyone not completely satisfied with their hearing solution, at or before the 45-day mark to contact us so that we may help find an optimal solution.

      Kind regards,


  • 12 out 20 people found this review helpful

    Friendly, understanding, and professional

    My friend told me about Hear.com after she bought her hearing aids through them. Her experience was a positive one, so I decided to check them out for myself. Their website had a lot of good info that helped me get a better idea of the kind of hearing aids I would probably need. I filled out their online form and received an analysis of my hearing quality, which was quite impressive. Almost immediately a consultant followed up with me to see how they could help. They were very caring and supportive through the whole process.

    I eventually went to get my hearing tested, but I ended up not buying the hearing aids their audiologist recommended. I had a family emergency I needed to worry about at the time, so I postponed my hearing aid search. Hear.com and their provider were super understanding about my decision and didn’t try to force me to buy anything. When I’m ready again, I will definitely give them another call and get my hearing aids!

    Bottom Line: Yes, I would recommend this to a friend

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  • 12 out 15 people found this review helpful

    Absolutely love my hearing aids!

    • New Hartford, Connecticut,
    • Jun 13, 2017
    • Verified Reviewer

    I saw an ad online about the "invisible hearing aid" and was curious about it. So I clicked on it and was directed to their website, which had more information about their products and services. I liked what I saw, so I decided to give them a shot. I've had such bad experiences with my last two hearing aids, but I was hopeful that their invisible product would be the answer.

    I got a consultation for free but decided not to move forward until a week later, when I had more time to think about making this kind of investment again. They understood my situation and were not pushy (big plus for me!).

    Once I was ready, I emailed them and got a reply back within minutes. Long story short, they scheduled my fitting appointment, and I tested their hearing aids for 45 days. They reassured me that if I didn't like the devices, I can return them and get a full refund. Thankfully, the devices worked out, and I couldn't be happier! I would highly recommend Hear.com to anyone who's tired of living with hearing loss and need a one-stop shop for hearing aids.

    Bottom Line: Yes, I would recommend this to a friend

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