The experience from a social standpoint was okay in that I was treated nicely and respectfully. Prior to the Hear.com aids, I had been wearing all-in-the-ear hearing aids (Nuear) for a few years and one of them fell out of my ear and I never could find it. I didn't go back to the APlus store to buy a new one because the hearing aid tech was very rude on a recent visit to the store.
About this time I saw an ad for Hear.com and visited the store by Valley General Hospital. I purchased aids that wrap around over the top of the ear because the tech, Gary Wathrop (spelling?), said that they were better than the all-in-the-ear aids.
As it turns out, I think the Nuear aids from APlus are a little better, and the all-in-the-ear aids are much more convenient. Those that I purchased at Hear.com are like taking a step back in time.
I suppose setting the volume and adjusting the sound to suit the environment with my cell phone is a nice feature, but it doesn't make up for the inconvenience of having to take them off, take the batteries out (stops the ringing) and then place the aids in a safe and secure place when I get a hair cut, followed by doing it all in reverse after the haircut. I have gotten to the point that I just leave the aids in the car when I visit the barbershop.
Also, there are times when I am busy doing tasks like driving, talking with a customer, playing in a band, etc. that it is more convenient to make adjustments manually at the aid rather than getting my cell phone out. Therefore, cell phone not utilized very often.
Sorry, but I find no order number in my paperwork, but I have a purchase date of 6/10/2019 on the paperwork.
Bottom Line: No, I would not recommend this to a friend
Company Response from hear.com
Dec 12, 2019
Hi James! My name is Lesly. Thank you for taking the time to share your experience with us. I'm sorry to hear that you like your in-the-ear devices better, but I would love to get you on the right track. First, I would like to add that the reason for being recommended a behind-the-ear device versus an in-the-ear device is based on your hearing loss. I realize that it may be easier to take out your in-the-ear devices, but on the other hand, you may be sacrificing sound quality by wearing one. Behind-the-ear devices are powerful, and have superb sound quality!
However, if you are having issues with sound, I would suggest you visit the provider for another follow-up. We do recommend that our customers check-in every after 6 months of having their new devices for some fine-tuning. This visit is included in your servicing provided by hear.com.
If you have any questions, please let me know. I would be more than happy to help!
Customer Success Manager