HearTech CIC Review: Does It Really Work or Is It Just Hype?

By HighYa Research Team
Published on: Sep 23, 2019

HearTech CIC sound amplifiers are an online-only product that claims to work 85% to 90% as well as hearing aids that cost thousands of dollars.

The company who sells the devices, HearTech Labs, claims that what makes their sound amplifiers unique is that they have a discreet design and “no-hassle” volume control that allows you to adjust the volume without taking the amplifiers out.

In our review of these sound amplifiers, we’ll provide an analysis of how they work, what HearTech CIC's cost, their return policy is, as well as look at how sound amplifiers are different from hearing aids.

We’ll also feature a section in which we provide buying advice and tips from two hearing experts: Wisconsin-based audiologist Deirdre Worrell and Jason Power, owner of Ontario-based The Hearing Clinic.

How HearTech CIC Works

When you receive your sound amplifiers, you’ll get two devices along with a variety of earbud sizes to fit your ear. Each sound amplifier contains premium zinc batteries, according to HearTech.

The “CIC” in HearTech CIC refers to the fact that these sound amplifiers fit “completely in canal.” You can place them into your ear canal and keep them hidden, unlike many amplifiers that hook around the back of your ear.

“CICs are perfect for those who would like to improve their hearing aid without ‘feeling’ like they are wearing a large, bulky hearing aid,” their website says.

Perhaps the most important feature is the ability to change the volume levels. We were not able to reach a customer service rep to ask how volume control works. However, we researched similar amplifiers and found that, most likely, there’s a dial on the device you can rotate with your fingertip.

Underlying all of these features is a key distinction: the HearTech CIC is a sound amplifier, which is an important thing to consider as you’re making your purchase.

Sound Amplifiers Versus Hearing Aids

While HearTech compares their CIC amplifiers to hearing aids and even refers to their product as hearing aid, you need to keep in mind that this product is a sound amplifier.

This, Worrell told us, is a key distinction because it affects the quality of your hearing experience.

“The difference is that hearing aids are set up for your specific hearing loss while amplifiers lift all sound at an equal amount,” she told us. “This can sound funny to someone who has good low frequencies and are getting amplification in those frequencies.”

To put it another way, sound amplifiers raise the volume of everything you hear whereas hearing aids are bespoke products that an audiologist tunes specifically to your hearing loss.

Because hearing aids are a tailored product, they tend to cost far more than sound amplifiers. That being said, it's common to use “sound amplifiers” and “hearing aids” interchangeably.

Power said another drawback of amplifiers is that they don’t do a good job of separating sounds in a loud room. If you’re trying to hear a conversation at a loud party, all the sounds may get jumbled together.

“On a one on one conversation in a quiet room, there might not be that big of a difference, but once outside or when noise starts to fill the room, a cheaper sound amplifier might not make a difference," he told us.

Based on these insights, you should expect HearTech’s CIC amplifiers to raise all sounds and not focus on specific frequencies. This isn’t all that bad, though, if you’re looking for an amplifier and not a bespoke hearing solution, Worrell said.

“There is some research to suggest that people are just as happy with lower-end technology of hearing aids vs higher-end hearing aids,” she said. “The research suggests that consumers are willing to trade off small benefits gained through improved technology for substantial reductions in price.”

» Recommended Reading: Personal Sound Amplification Products (PSAPs): A Comprehensive Buying Guide

HearTech CIC Pricing and Return Policy

At the time of publishing, you could buy a pair of HearTech CIC sound amplifiers for $249. You had the option of adding a $49 protection plan, too (more on that in a minute). The amplifiers ship for free.

Your purchase comes with a 45-day, money-back guarantee through which you can return your amplifiers if you aren’t satisfied with them.

If you want to make a return, HearTech says you’ll need to email them at sales@heartechlabs.com to resolve the issue. They will offer an exchange or refund. However, the company says that less than 1% of their customers experience issues.

The HearTech CIC Warranty

You have the option of paying $49 for a five-year “elite unlimited warranty protection plan.”

This plan covers lost, damaged, defective or stolen amplifiers. It also covers “all other reasons,” the website says.

“This includes no-B.S. coverage,” the site says. “If you got a unique problem, we’ll fix it and get you a new pair of hearing aids right away.”

We bring up this warranty partly because it’s important for you to understand what you’re getting for $49 but also because online-only companies like this present an issue when it comes to quality control, Worrell said.

Ideally, you’d be able to buy a device from a company that has audiologists you can consult and work with to adjust and fine-tune your devices.

“Consumers should look for a source that will be in business to help them with their hearing aid repairs,” she said. “They will need someone to help them with the yearly check-ups and maintenance of hearing aids as manufacturers only let account holders send hearing aids in for repairs, not consumers.”

It’s important to understand that you won’t get this type of support with HearTech not only because they’re online-only, but because you’re buying an amplifier and not a tailored hearing aid adjusted to the levels specific to your ears.

The Bottom Line: Are HearTech CIC Sound Amplifiers Worth the $249 Price Tag?

Our research indicates that there are certain pros and cons to buying these types of hearing amplifiers.

First, you don’t get the benefit of getting audiologist support to fix or fine-tune your amplifiers. Second, the devices are amplifiers instead of hearing aids, which means they will raise the volume of all sounds and not single out specific sounds like human voices.

Third, the price tag on these hearing aids is high for what they offer. A simple search on Amazon reveals dozens of amplifiers that are cheaper than HearTech CIC’s. For example, we found CIC hearing amplifiers that look nearly identical to HearTech’s for about $50 less per pair on Amazon.

In one case, we found CIC hearing amplifiers with noise-cancelling technology for around $120 per pair.

Several of the hearing amplifiers that looked similar to HearTech’ had excellent reviews, too, with a couple of products exceeding average ratings of 4 stars.

In summary, we believe that even though amplifiers don’t provide a tailored solution to hearing loss, they can be helpful to those who are looking for a low-cost alternative to expensive hearing aids.

With that in mind, remember that HearTech CIC’s aren’t the only CIC amplifiers on the market and that it may benefit you to shop around on Amazon to find a highly-rated product at a lower price.

The HearTech CIC website doesn’t mention any features or advancements that indicate their product is any better or worse than you can find on Amazon. Therefore, we think it would benefit you to shop around a bit and read customer reviews before finalizing your purchase.


Read 17 HearTech CIC Customer Reviews and Complaints

Write a Review
Average Customer Rating: 1.1
Rating Snapshot:
5 star: 0 4 star: 0 3 star: 0 2 star: 2 1 star:  15
Bottom Line: 0% would recommend it to a friend
Showing 1-11 of 17
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  • No customer support

    • By Harry B.,
    • Florence, SC,
    • Mar 19, 2020
    • Verified Reviewer

    I ordered a set of hearing aids from HearTech. Found I could not use them. Sent in a complaint. Asked for an RMA to return. Was offered a $100.00 upgrade to be paid by me.

    Asked a third time for RMA. Now they won't contact me. Been three weeks. I will be sending them back without an RMA. This is junk.

    Bottom Line: No, I would not recommend this to a friend


  • NO RETURNS

    • By Rick M.,
    • Honolulu, HI,
    • Mar 2, 2020
    • Verified Reviewer

    Company does not give refunds for any reason. You buy them and you're out the cost whether you like them or not. The CIC are too big to fit properly in your ear. Also, the volume control is extremely difficult to use even with the little screwdriver they supply.

    Bottom Line: No, I would not recommend this to a friend


  • Stay clear of this company

    • By Thomas M.,
    • Seeley Lake, MT,
    • Feb 24, 2020
    • Verified Reviewer

    I ordered a pair of these hearing aids, received them, and very quickly discovered they did nothing to help in my hearing. I requested a return authorization number and refund, after three weeks of declining offers of upgrades received the following message: "Please understand that we don't accept returns due to satisfaction issues. All product details are posted on the website: product description, usage, and purchase inclusion."

    So their web page guarantee total satisfaction or refund is simply deceptive advertising, if you order these you're stuck with them. I have filed a complaint with the BBB as of this morning.

    Bottom Line: No, I would not recommend this to a friend


  • Fraud

    • By Marshall W.,
    • Georgia,
    • Feb 15, 2020
    • Verified Reviewer

    I returned the hearing aids to them by certified mail on 1/24/20. One month later no refund of my $250.

    Stay away from this company. HearTech (no lab) is a different company, have not tried them.

    Stay away from these crooks.

    Bottom Line: No, I would not recommend this to a friend


  • Bad product

    • By Charles C.,
    • Danielsville, GA,
    • Feb 14, 2020
    • Verified Reviewer

    Purchased the two on a basis of buy one get one free. A warranty card with a number came with the product. One of the units for the left ear quit working about 60 days after they were received. The agent said it was after the 45-day time where it could be returned if not satisfied. She wanted me to purchase the extended warranty that it appeared I already have. No way will ever purchase anything from that company again!

    Bottom Line: No, I would not recommend this to a friend


  • Junk

    • By Ian D.,
    • Abingdon, VA,
    • Feb 11, 2020
    • Verified Reviewer

    Don't waste you money on these. I was never successful in eliminating the whistle. The earpieces did not work for me. The volume control didn't work either. Quality was not there. Read their return policy carefully...you have 45 days from the date of your purchase, not the delivery date, to return. You can lose a significant part of your trial period while waiting on delivery.

    Bottom Line: No, I would not recommend this to a friend


  • Bad product, worse company.

    • By Richard B.,
    • Arizona,
    • Jan 24, 2020
    • Verified Reviewer

    DO NOT BUY FROM THESE PEOPLE! Their advertising is dishonest. The hearing aids do not work well. On a windy day, I could not hear outdoors because of wind noise. I could not carry on a conversation while eating due to the interference from the feedback noise of my chewing. Terrible product. When I tried to return them I got a continuous runaround. Their return policy is a lie and their money-back guarantee is worthless.

    Bottom Line: No, I would not recommend this to a friend


  • Poor product, poor return policy and horrible customer service and attitude.

    • By Gordon C.,
    • Apex, NC,
    • Dec 30, 2019
    • Verified Reviewer

    Wish I had seen these reviews before purchasing, sad that such a company is not shut down. Poorly constructed product, requested info to return and was told the return must be approved before a refund is issued. Contacted our credit card company to dispute the charge and return the product to the address it was received from. DO NOT BUY from these folks, very expensive lesson.

    Bottom Line: No, I would not recommend this to a friend


  • Just crooks

    • By Chriss M.,
    • Tamarac, FL,
    • Dec 30, 2019
    • Verified Reviewer

    Couldn't even put them in my ear because the shrill whistle would not stop. Asked for a refund. They wanted a picture? Did that. Then they wanted an RMA number. Had to call them. Then they wanted a tracking number. Now they claim the tracking number is incorrect.

    I have the UPS receipt in front of me. This order was placed on November 16, 2019. It is now December 23, 2019. Still no refund and I guess they are yanking me around until the 45-day return limit has expired.

    I wish I had seen these other reviews before I ordered. Their ads are all over the place!

    Bottom Line: No, I would not recommend this to a friend


  • Don't purchase from this company

    • By Gerald S.,
    • Hillsboro, OR,
    • Dec 17, 2019
    • Verified Reviewer

    In November of 2019 I placed an order with this company. After reading further reviews I realized I was working with a company that had a very poor record. Twenty minutes after placing the original order I email a cancellation. For 2 weeks I played email tag (the only method of communication) and placed a dispute complaint with my credit card company. I did make a formal complaint with the AG's office at their company location in Wyoming (this seems to shift from place to place) and I eventually got them to cancel my order. They are not the company with the same name in Colorado, that company appears to be legit.

    Bottom Line: No, I would not recommend this to a friend


  • It sucks

    • By Maria C.,
    • New York,
    • Dec 17, 2019
    • Verified Reviewer

    Don't waste your money - the hearing aids are made of cheap plastic so parts break off in your hand. When you finally figure out how to get the battery in, how to keep it from making a whistling sound that will continue to destroy your hearing, and how to sort of adjust the volume - you still can't hear. I guess I can never get over how much ripping off there is in this world. You'd do a lot better to make something that a) you can see without a microscope and b) actually works.

    Bottom Line: No, I would not recommend this to a friend


Showing 1-11 of 17

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