HelloFresh

They didn't deliver all the meals I requested. I have a student discount link but they won't apply it. Customer service put me on hold for half an hour. I had high hopes at first and thought it was a great concept. It's clear that customer satisfaction isn't a priority for them. I would try Meals On Wheels instead. They would be much more accommodating.

Bottom Line: No, I would not recommend this to a friend

A friend submitted my information for a "free" coupon for HelloFresh. I was super busy and HelloFresh was not a priority, so I didn't act on the offer. HelloFresh sent me emails and correspondence constantly until I gave in to check it out.

I went to their website and started the process, to evaluate whether or not it was for me. When I got to the point of choosing my food, everything I wanted was going to cost an additional $10. This seemed deceptive, since everything prior to that point had indicated a set price without extra charges. Since the company had broken my trust (in my opinion), and the choices that were included without extra charge were not what I would choose, I decided it was not for me, and never submitted my order.

SURPRISE! I opened my front door to find a HelloFresh box! It has been 90+ degrees, the inside of the box was not cool, one of the cooling gel packs had leaked all over, and since I didn't know what day it came, I had to throw it away. Last night, I happened to look at my PayPal account to find that HelloFresh charged me $59.94 yesterday!

Confused, I called today, and was told that they couldn't do anything for me because the deadline had past days ago! (even though the charge just went through yesterday). So, by the time I was charged, it was too late to do anything about it! I asked to speak to a supervisor, and was told the same - no refund. No partial refund. They won't do anything for me. I asked to escalate to that person's supervisor and was told that they don't take calls.

I was also informed that my account was ACTIVE, so I logged in and canceled it. But they will do nothing to make this right. In the end, I have wasted food and a charge for a service, even though I never completed a request for food. I was also charged an additional $1 for some random reason.

Bottom Line: No, I would not recommend this to a friend

I signed up for the service with a coupon given by my employer. I didn't realize it was a weekly subscription that I was signing up for. Customer service wouldn't even consider canceling my subscription even though my next delivery was not scheduled for four days. Meals take hours to prepare. Don't even think about wasting your money with these guys.

Bottom Line: No, I would not recommend this to a friend

The first and only box I received confirmed why I was skeptical. I ordered a shrimp, beef, and pork dish. I decided to cook the shrimp dish first. It was not fresh. It smelled strong and despite that, I cooked it anyway. It had a strong taste. The green beans were wilted but useable. The green beans were also not fresh. We had to cut those parts off.

My husband cooked the pork dish. It was fine. I cooked the beef dish. It also had green beans. I couldn't use it. We received the box on Wednesday and I cooked it 3 days later.

I was hoping this would work for us because we are busy folks. Unfortunately, the quality isn't there. I canceled future orders.

Bottom Line: No, I would not recommend this to a friend

I was a HelloFresh customer until today.

I was sent an offer to share with three friends. My friends were to receive “3 free meals for 2 people with delivery included." When one of my friends attempted to utilize the offer, he was prompted to use his credit card to pay $16 for delivery. He did not finalize the transaction and contacted me. I, in turn, contacted HelloFresh and was told: “yes, we are attempting a ‘trial’ on charging for shipping." I replied, “but the offer I received stated “delivery included."

I further stated there is nothing wrong with charging for delivery as long as you are upfront about it and disclose the amount. Instead, they choose to be dishonest and use a “bait and switch” tactic. Sadly for them, they not only did not gain three new customers but they also lost a current customer.

Buyer beware!

Bottom Line: No, I would not recommend this to a friend

I reached out to HelloFresh as soon as I received an email stating my first box was on the way. I never chose a meal or start date.

I emailed customer service right away, stating there must be a mistake. I received responses from their customer service that was beyond rude!

One person even canceled my account without speaking to me, and I asked for a supervisor to reach out to me so we can correct the mistake and this same representative told me that I didn't need to speak with a supervisor and that my card would stay charged. Unbelievable that they would say that to me.

I do NOT recommend HelloFresh as they are reputable and their customer service needs an extreme makeover.

I gave them four chances to rectify this problem and they have chosen not to correct it. So I will let the world know how awful they are as a company.

Choose another company for your meals.

Bottom Line: No, I would not recommend this to a friend

If you are as dumb as I and you enter your credit card information and don't see anything you like, too bad, they will take your money and send whatever they want. They will take the money no matter what you want. It is theft. THEFT. Run away.

Bottom Line: No, I would not recommend this to a friend

Diabolical and absolutely criminal!

16 months ago I had a very pushy door to door salesperson push me into signing up for this service. I had one box, it was delivered to my front door in the middle of the street and sat there all day as I was at work, despite instructions to deliver to the rear of the property. I made a complaint and got a mere sorry in a message for this. As I don't want to spend £40 ($51.72) per week on food to be left in the street and could not trust this wouldn't happen again, so I haven't used the service.

Come to today, 16 months later, and £39 ($50.42) has been charged to my bank account. I've received no email or phone call that this would happen despite my account being inactive for 16 months! You would think this is odd, wouldn't you? And surely flag up and possibly try to call the customer in question to see if this is an actual order or just an oversight on such a long time inactive account? Well, they don't do that. I have a box of majorly overpriced food (meals that I have not and would not have selected) being delivered on Tuesday, even after pleading with two very patronizing ladies on the phone, the highest being a team leader (apparently you can't contact anyone above her).

Bottom Line: No, I would not recommend this to a friend

First of all, my husband and I loved the food but wanted to try before we subscribed to their program. We were gifted a trial by a friend and received three meals free. However, due to the process of giving your card on the front end, it automatically signs you up for a subscription.

There was no clear warning or description on the front end ordering process that you were locked into a multiple order subscription. I found that to be a sneaky way to get your business and unethical.

They should give you a clear message on the key factors of the terms up-front and with clear visibility so that the customer is making an informed decision.

Bottom Line: No, I would not recommend this to a friend

I went to the HelloFresh site and saw that their price per meal was $4.99, and I thought that was reasonable, so I entered my credit card number, and what comes next? Menus with the price of $9.99! I canceled right then! A couple days later, I see where they've charged my card with $29.94!

I called them and told them to cancel right away and return my money. They said "unfortunately" they cannot do this because they're preparing a box to be sent to me. "A box of what?" I asked because I didn't choose anything. "A box of food." I guess anything will do, right?

Well, these people are rip off artists, don't do business with them! The food? I don't know, it's going into the garbage as soon as it arrives.

Bottom Line: No, I would not recommend this to a friend

I ordered the HelloFresh service for my daughter as a Christmas gift and have been extremely embarrassed by the comedy of errors that this experience with HelloFresh has been. The first delivery was supposed to arrive on Wednesday but was not delivered until Thursday after sitting on a food truck for four days. Then when it was delivered, my daughter finds there is no meat in the order when it is received.

When I called customer service (Ashanti, then Hector) about these problems, I was not offered any compensation for the embarrassment I endured by ordering such a substandard gift for my daughter so I am canceling my service after only one incomplete order and one very unsatisfactory experience. I am going with Blue Apron.

Bottom Line: No, I would not recommend this to a friend