About Hexa Premium Briefs

By Derek Lakin
HighYa Staff Published on: Jul 3, 2018

Compared to the competition, Hexa Premium Briefs promises to deliver the high-quality construction, eco-friendly materials, and optimum fit you need, but at a fraction of the cost.

All you have to do is answer a few questions on their website to help them tailor your choices, and enter your billing details. Then, they’ll start shipping you as many adult briefs as needed to your door each month, which will arrive in discreet packaging.

And because this high-absorbency, odor-neutralizing, ultra-soft briefs come directly from the manufacturer, Hexa says they're able to cut out the middlemen and pass the savings along to their customers.

Not having to regularly remember to buy adult briefs when you’re running errands could save a meaningful amount of time each month—not to mention significant savings and avoiding potentially uncomfortable interactions at the store.

But, are customers reporting that it’s easy to do business with Hexa (premium briefs or otherwise)? Are there competitors that might provide equal or greater value for your money?

We’ll quickly cover it all, starting with signing up for an account.

A Quick Overview of Hexa’s Premium Briefs Subscription

We found Hexa’s website easy to navigate, and that it only took a few minutes to sign up for their subscription service, from start to finish.

First, you’ll choose whether you’re shopping for women or men, followed by the level of absorbency needed: Low (minor drips), Moderate (a good place to start if you’re unsure), or Maximum (for heavier streams).

You’ll then select if you need products for daytime or nighttime (or both), and which one best fits your needs (guards or underwear). If you select underwear, you’ll also choose a size based on waist range (S/M 28-40”, L 40-50”, XL 50-60”).

After choosing the number of pieces you usually use per day (1, 2, 3, or 4—if you’re unsure, they recommend selecting two, since you can always change it later), Hexa’s website will display a recommended product, followed by a detailed description and pricing.

Hexa Premium Brief ReccomendationIn just a few minutes, Hexa’s website can help you decide if their premium briefs or pads might work best, and which model. Credit: Hexa & Co.

If you’re ready to proceed, click the orange Continue button and enter your name, address, and billing details. From there, the website indicates the process works over three steps:

  1. Get your samples delivered to your door discreetly.
  2. Test them out to find your perfect fit.
  3. Receive monthly refills. You’re in control and can change or cancel your subscription at any time.

With these high-level details in mind, let’s zoom in and take a closer look at the products you’ll receive with a Hexa subscription.

Which Adult Incontinence Products Does Hexa & Co. Offer?

After going through the above personalization questionnaire several times, we learned Hexa currently offers a four-product lineup (two briefs and two pads):

Hexa Victoria Premium Briefs for Women

Advertised by the company as the “most high-tech, driest underwear on the planet,” this maximum-absorbency lineup is exclusive to Hexa and was developed after working with Stanford Hospital’s Department of Urology.

Compared to most adult briefs sold in the U.S., which can slowly hold up to 1,000 ml, the website indicates Victoria’s single-layer design can absorb 1,240 ml of liquid in 19 seconds. This thin design approach also means that these briefs “look and feel invisible when worn,” whether under pants or dresses.

Additional unique features include an ultra-soft nonwoven exterior, triple-stitch leg leakage barrier, extra-dry inner layer, along with a built-in odor reducing system.

Together, Hexa indicates this makes their Victoria premium briefs excellent for indoor and outdoor use. When the time comes, removal is easy by tearing open the sides. Ingredients include:

  • Single-Layer Absorbent Core - Paper (for softness), Sodium polyacrylate (for ultra absorbency).
  • Invisible Technology Pant Section - Polypropylene (Non-Woven Fabric with Aloe Vera and Vitamin E), Polyethylene (for structure), Styrene, Butadiene, Styrene (Synthetic Handle), Ethylene Vinyl Acetate Copolymer (waistband).

Hexa Armada Premium Briefs for Men

Based on the details provided on their website, Hexa’s Armada premium briefs are simply a men’s-specific version of Victoria and offer the same maximum absorbency, the ability to hold 1,240 ml of liquid in 19 seconds, ultra-soft nonwoven exterior, single-layer construction, and built-in odor reducing system.

Armada’s listed ingredients are identical to Victoria’s as well.

Hexa AirWave Pads for Women

Like their Victoria brief, Hexa’s AirWave pad for women was developed in conjunction with Stanford Hospital’s Department of Urology, which they advertise as the “most high-tech, softest pad on the planet.”

Comparatively, their quick-drying top sheet can absorb 500 ml of liquid in 13 seconds, with the same nonwoven exterior and Invisible technology as their briefs. You’ll also find a built-in odor reducing system and hypoallergenic and latex-free construction.

Hexa Men’s Maximum Absorbency Guards

Hexa doesn’t advertise their men’s guards quite as grandiosely as their women’s version, simply indicating that they deliver maximum absorbency, precise engineering for an invisible fit, and anatomical cup-shaped protection that can be used with regular briefs or boxer briefs.

Together, they’re geared toward providing the “protection you need to get back into your running shoes or daily activities.”

How Much Do Hexa Premium Briefs Cost?

Hexa’s products are priced as follows:

  • Victoria: Starting at $0.67 each
  • Armada: Starting at $0.67 each
  • AirWave Pads for Women: Starting at $0.21 each
  • Men's Guards: Starting at $0.18 each

You can also add hypoallergenic wipes when checking out, which are initially free and will roll to $2.99 per month thereafter.

To begin your two-week trial of 10 pairs of underwear, you’ll only cover $2.49 shipping. Afterward, you’ll receive regular shipments of boxes of 20, 30, 60, or 80 briefs or pads/guards per month (including free shipping) and your credit card will be charged accordingly.

Hexa’s terms emphasize that “payments are nonrefundable and there are no refunds or credits for partially used months.” Also, while you can cancel your subscription at any time, you must do so at least five days before your ship date, or it will be canceled effective the following month.

A Hexa representative can be reached at (855) 231-4448 or support@hexanow.com.

What Can We Learn From Online Customer Reviews About Hexa’s Premium Briefs & Guards?

A total of 16 customers left reviews about Hexa’s subscription service on the Better Business Bureau website as of 7/3/18, 10 of which were positive, with the remainder negative. Compliments often revolved around convenience, reliable customer support, and quality products.

On the other hand, less-than-stellar reviews almost unanimously referenced customer support issues and repeated difficulty canceling subscriptions. In total, 15 customers had filed formal complaints as well (no details were available), three of which the company had yet to respond to.

Outside of these, the only other in-depth online Hexa feedback we encountered during our research was on Reddit, where the original poster indicated no issues with absorbency and good fit. Ultimately, they recommended at least trying a trial.

However, one other responder indicated they also had difficulty canceling their trial, and another experienced leakage.

Hexa Premium Briefs vs. the Competition

While we didn’t test any subscription services ourselves, if you're only looking to purchase adult briefs, pads, guards, and related incontinence products, and then have them shipped directly to your door at competitive prices, marketplaces like Amazon have hundreds of popular options available. Plus, Prime members also receive free shipping and even more significant discounts for signing up for subscriptions.

Dozens of other online retailers offered similar services, including iDiaper, Walmart, Sam’s Club, and CVS, to name just a few.

For the most part, though, we found during our research that Hexa’s products seem to be meaningfully less expensive than popular national brands in most instances, even when factoring in any subscription discounts.

For example, the next most competitive option (from a strict price perspective) was Amazon, which offered Prevail’s Extra Protective Underwear (80 ct) for less than $0.58, compared to Hexa’s $0.67.

However, at $.0.21 each, Amazon sold Prevail’s Maximum Absorbency Pads (192 ct) for the same per-pad price as Hexa's AirWave Pads. Hexa's men's guards came in lower at $0.18 each.

Does this price break necessarily mean that Hexa Premium Briefs (or any of their other incontinence products) are your best option?

Are Hexa Premium Briefs & Other Incontinence Supplies Right for You?

When choosing an ideal incontinence product, iDiaper recommends that you begin by discerning your level of incontinence, followed by whether you want reusable or disposable options. They indicate the former is less expensive initially, while the latter could save money in the long run.

Because these products are meant to contain, you’ll also want to ensure you’re getting a proper fit, which you can accomplish by carefully measuring waist and hip circumference.

From there, we're told it's mostly going to come down to style and design preferences, as well as intended use.

Together, we can see that you won’t be able to accomplish most of this until you’ve paid for your briefs or other incontinence products, which could involve a fair amount of trial of error.

From this perspective, Hexa seems to stand behind their premium briefs and pads with a two-week trial. This will only cost you minimal shipping and handling charges and should be more than enough time to figure out if they're your best option.

If you're not fully satisfied, though, just remember to cancel your trial before it rolls over to a full subscription, since Hexa's terms indicate that no refunds are available and multiple online customers have complained about difficulty canceling.

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6 Consumer Reviews for Hexa Premium Briefs

Average Consumer Rating: 1.7
Rating Snapshot:
5 star: 1 4 star: 0 3 star: 0 2 star: 0 1 star:  5
Bottom Line: 17% would recommend it to a friend
Showing 1-6 of 6
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  • Product being sent and charged when not ordered

    • Tacoma, WA,
    • Nov 13, 2018
    • Verified Reviewer

    My mother tried this as a sample product but decided not to order any. However, an order of items she didn't want was sent and she was charged for them. When I called I was told we could not send it back and she did not get a refund.

    Three months later she got an email that her order was being processed and I called and was able to cancel it. I told them not to contact her, and she did not want any of their products.

    Another 3 months and the same thing happened. This time I was told I would be contacted within about 2 hours, but I am still waiting for that call. I also sent an email that the order needed to be canceled, if it arrived it would be considered a FREE gift and I contacted the credit card company to tell them not to accept the charges.

    We are still waiting to see if the product arrives.

    If this is the way a company does business and takes advantage of the elderly not able to process what is happening, they need to be shut down.

    Bottom Line: No, I would not recommend this to a friend

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  • They lie, cheat, and steal!

    • Colorado,
    • Nov 13, 2018
    • Verified Reviewer

    My experience has been exactly the same as Pam B and Glenda S., preceding. "Because" sent samples as requested, requesting feedback so they could match me to the "exact product" that was perfect for me.

    Not having time to try the product, I did not respond with an order. A short time later I got an order I did not want, and a bill (not authorized). I called and they were very apologetic, but since they had been shipped already, I would have to be billed, while assuring any further shipments had been canceled.

    Since then, shipments (and bills) kept coming. I have got 7 shipments, I been charged in the order of $80.00. I have:

    1. Emailed them.

    2. Chatted with their customer support rep.

    3. Spoken to a supervisor.

    In each case, they lied to me. I have been promised 3 email replies, a $30 rebate, a $40 rebate, and instant cancellation.

    Nice people, polite and sincere as could be. Just one problem: THEY ALL LIED. Not one thing they said was honest. They must have training seminars on what lies to tell while sounding sympathetic and sincere.

    Use this company at your own risk. The produce MAY be okay, but the company is (beyond) despicable!

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Fed up!

    • Overton, TX,
    • Nov 1, 2018
    • Verified Reviewer

    Not a bad product. I have enough to last me years. I called twice to cancel. They are very nice and tell me it has been canceled then keep sending and charging me. What does it take? NEVER order from them!

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Beware, free samples are a scam!

    • Iowa,
    • Oct 12, 2018
    • Verified Reviewer

    The free samples are a trick to get your get your credit card number.

    9/7 – Requested "free" samples to give this product a try. Completed a survey so they could recommend what products would be right for me and gave them a credit card number to cover the $1.49 shipping fee.

    9/7 – Received a "Thank you for your order" email.

    9/7 – (This is where I messed up) Because Subscription email. I thought this was a promotion. I did not read thoroughly. Did not realize that by requesting the free sample I was signing up for monthly deliveries.

    9/10 – Sample order shipped email.

    9/17 – Sample order received.

    9/25, 5 pm – Thank you for your order email. Invoice charged to my credit card = $92.42

    9/26 – Phone call to Angela in Customer Service. Unable to cancel order because it had already shipped. Instructed not to worry. I would receive a full refund. I inquired about refusing or returning and was told they did want the product back. Suggested if I could not use I should donate to a nursing home or adult day care. She was referring me to the cancellation department for a full refund. I could expect to hear from them in 5 business days.

    10/9 – Having not heard from the refund department or received a refund, talked to Lavina in Customer Service. She again assured me I would receive a full refund. She "escalated" my concern to "refund department."

    10/9 - Email from Anne M in Support. Because I did not cancel order 5 days before the order shipped, I could not get a refund. NOTE: Since the subscription order shipped just 9 days after the sample order was received and I am a light user, it would not have been possible for me to really test the sample in 5 days - and nowhere did they make it clear this would be necessary.

    Bottom Line: No, I would not recommend this to a friend

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    • Nov 5, 2018

      Ada R.

      The same thing happened to me, I've been trying to call so many times and never get a response from them. The time I've been able to get through to an automated service, they put me on hold forcing me to hang up because the wait is ridiculous. They have charged my card $91.45 and $42.83, and I can't seem to do anything about it unless I cancel my card and get a new one. Can someone do something about these companies scamming people. I am sick and tired of people doing all these scams and getting away with it. Do we have any way of getting our money back from this company?

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  • 7 out 8 people found this review helpful

    Hexa and company

    • Oregon,
    • Sep 19, 2018
    • Verified Reviewer

    I purchased a FREE TRIAL with $1.49 shipping charge each for me and my husband on 8/16/2018.

    On THEIR email it states that AFTER the trial, you can sign up for your full-sized, monthly shipment. "We'll work with you to find the perfect solution."

    I never signed up or agreed to any monthly shipment and found the perfect solution for this company!

    The credit card I used for the free trial, this company used AGAIN to charge me on 9/3/2018 for $47.58 and $63.78 just for me. This company pulled this on me before a month!

    I called on 9/12/2018 and was told by a foreign person she would check with her higher up and I would receive a call back in 24-48 hours.

    I received a call from Tom on 9/14/2018 from a BOILER ROOM apologizing for their mistake and that they would CREDIT my credit card for $63.78, but Tom said he could not find in his papers the $47.58 charge! He told me to email him the information from my credit card company. How is a person from a BOILER ROOM supposed to take care of my charges?! Tom also asked me if I wanted to buy other merchandise! It was a sales call, not a call to issue a refund!

    I find that this company is unethical, dishonest and unscrupulous and refuses to refund any customers' money that they ripped off!

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Best product I've used for this need!

    • Spokane Valley, WA,
    • Sep 16, 2018
    • Verified Reviewer

    I have tried several products for incontinence problems. Hexa is the best product I have used. These briefs keep me clean and dry like none of the others have done. I have recommended it to others, as well as some of the medical people I work with. Thanks for a great product!

    Bottom Line: Yes, I would recommend this to a friend

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