HiSmile Reviews

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HiSmile

Overall Rating

3.5

166 Customer Reviews

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Summary

HiSmile offers a peroxide-free alternative to at-home whitening products and promises to give you the same quality of results with less risk of sensitivity and enamel erosion. Most users liked their results, but some still experienced tooth pain and damage.

Pros

  • No peroxide ingredients (less risk of enamel problems)
  • Active ingredients show clinical evidence for whitening

Cons

  • More expensive than other brands
  • Not all users experience results
  • Still led to enamel damage for some customers

Customer Reviews

3.5 Stars out of 166 Reviews
5 Star:56% 4 Star:5% 3 Star:1% 2 Star:6% 1 Star:30%
60% Recommend This Product
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Posted on Mar 21, 2018

It’s as good as it looks!

By Alicia Cutting, Calgary, Alberta, Canada, Verified Reviewer

Overall, amazing experience with the HiSmile! I love the promotions they have. I was skeptical of spending money on another teeth whitening kit, but it was convincing after you check out the reviews and Instagram page. As soon as you order it, their service team is great for helping you track it, and they get it mailed out quick. The product itself was awesome. Only 10 minutes a day for 6 days and you get a whiter smile. I liked how it didn’t leave your teeth all sensitive after too. It actually left a good taste (not that I ate it, but it is in your mouth). The whitening pen is great too. Quick touch ups to maintain it.

Now I am going to try the toothpaste. Loving this though. Highly recommend.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Apr 8, 2018

5-star service

By Lyndsey Maitland , Scotland, United Kingdom, Verified Reviewer

Great service from the beginning. These products did not make my teeth feel sensitive, which I was worried would happen. I would recommend using HiSmile as the service I received was first class.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Apr 19, 2018

Great service

By Jessie Christensen, Denmark, Verified Reviewer

This was my first time ordering from HiSmile, and unfortunately, my order never arrived. I contacted customer service and after a few hours, they responded.

After a few emails, and no order had arrived at my place, they were so kind to send me a new one. It only took a few days, and I had already received my order.

Not often that I have had that great of a service! Thank you HiSmile!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on May 9, 2018

Wonderful support

By Sue Burton, United Kingdom, Verified Reviewer

I did say previously a negative result on this product but I just needed to say I have had wonderful support from Erin in Customer Service, and it looks like I might not have been applying the product correctly.

I will definitely continue with HiSmile.

Thank you guys.

Bottom Line: Yes, I would recommend this to a friend

Company Response from HiSmile

May 28, 2018

Hi Sue! Thanks for taking the time to review our product and services. I am so pleased that you were able to continue your HiSmile experience!

Helpful Review? 3 People Have Voted

Posted on May 13, 2018

Amazing

By Molly Annabella Jackson, Feilding, New Zealand, Verified Reviewer

AMAZING - it's all I can say! I thought I would try HiSmile out for myself to see if it would live up to the hype it gets. And it sure did! I started off with "tingy-coloured" teeth, and now they are white as anything! And as a bonus, the shipping was on time and customer service was also AMAZING.

Bottom Line: Yes, I would recommend this to a friend

Company Response from HiSmile

May 28, 2018

Hey Molly! I am so pleased that you have loved your results with our Teeth Whitening Kit. We appreciate all feedback and to hear you have had such an amazing experience, makes it all worthwhile! Have a lovely day.

Helpful Review? 1 Person Has Voted

Posted on May 16, 2018

Love

By Stefani Kay, New York, Verified Reviewer

I really love this product. I was so impressed with the original results, that I signed up for the subscription. When my LED went haywire, I contacted customer s service and I really anticipated a runaround. The rep was very helpful and got a replacement LED out to me super quick. I highly recommend HiSmile. Affordable and effective!

Bottom Line: Yes, I would recommend this to a friend

Company Response from HiSmile

May 28, 2018

Hi Stefani, our subscription service is perfect to keep your teeth white all year round! I am pleased you have subscribed and become part of the HiSmile family! Keep HiSmiling!

Helpful Review? 1 Person Has Voted

Posted on May 16, 2018

Fabulous!

By Lena, Verified Reviewer

This product is fabulous! I have very sensitive teeth, so it's not easy to get a teeth whitener that won't make them hurt really bad. I mean I do also drink a lot of coffee and do enjoy my red wine too. If I hadn't taken a before and after picture, I probably wouldn't have noticed a difference just by going off the sheet, however, there was a huge difference, I mean really noticeable in a side by side photo comparison! So yeah, I totally believe it's worth the money, and I've told a few people so already.

Bottom Line: Yes, I would recommend this to a friend

Company Response from HiSmile

May 28, 2018

Hi Lena! Thanks for your amazing feedback, I am so happy to hear you are enjoying your Teeth Whitening Kit! Nothing is better than being able to enjoy your daily coffee whilst still being able to maintain your white smile!

Helpful Review? 3 People Have Voted

Posted on May 16, 2018

Every product works a miracle

By Serena Provenzano, Surrey, England, Verified Reviewer

Okay so, we are all skeptical when there are lots of products on the market that are promoted on Social Media for teeth enhancement and beauty. However, I am being completely honest with this review, and I am not doing it because I am a boaster or anything, but in true honesty. I first ordered the two toothpaste set, and the results started to show up immediately after 3-4 days. My teeth were pretty yellow, kinda grim, but after using it for a few months along with the pen and the teeth gels of which I use twice a month for a boost, my teeth are literally the whitest they have ever been.

I am always receiving compliments on how much they glow and stand out, especially with a tan!

The customer service staff have always been a delight to deal with and reply max the following day and are always supportive too. Many thanks, HiSmile, you have given me so much confidence.

Bottom Line: Yes, I would recommend this to a friend

Company Response from HiSmile

May 28, 2018

Hi Serena, I have passed this onto the rest of the customer experience staff and we are delighted to hear your honest review! By using all our products, you have been able to achieve amazing results, and I am so pleased that HiSmile was able to contribute to boosting your confidence that little bit more. I am sure you have a glowing personality as well! Thanks for being part of the family.

Helpful Review? 3 People Have Voted

Posted on May 16, 2018

Amazing product

By Angelica Aguilar, Ontario, Canada, Verified Reviewer

I have been using this product for few years, and it works perfectly for my teeth. Since I smoke I found this product very helpful to maintain the whiteness of my teeth. This product makes your teeth white, healthy, and fresh. It is affordable.

Bottom Line: Yes, I would recommend this to a friend

Company Response from HiSmile

May 28, 2018

Hey Angelica, thank you for your honest feedback. I am glad to hear you have been able to achieve and maintain your desired results whilst still being able to enjoy your lifestyle habits! I am happy to have you apart of the HiSmile family!

Helpful Review? 2 People Have Voted

Posted on May 19, 2018

Amazing products, definitely worth trying

By Tiffany Rawlings, New South Wales, Australia, Verified Reviewer

I was at first skeptical as to just how good the results would be, however, upon trying both the whitening kit and the whitening pen, I am extremely happy. The results are amazing, and I have not encountered any discomfort after using the products. The whitening kit is simple to use and I found that after just three uses my teeth were significantly whiter. As for the whitening pen, it comes in handy when trying to get places that can be missed by the whitening kit, however, there are very few spots that were missed even with my crooked teeth. I definitely recommend giving these products a try as they are definitely worth the hype that surrounds them. I will be reordering these again once I have run out.

Bottom Line: Yes, I would recommend this to a friend

Company Response from HiSmile

May 28, 2018

Hi Tiffany, thanks for your amazing feedback. I loved reading your thoughts on our products! All our products were designed to be used for all shapes and sizes of teeth, so I am pleased to hear you are loving your HiSmile experience so far!

Helpful Review? 2 People Have Voted

Posted on May 19, 2018

HiSmile excellence

By Bradley Mintram, Adelaide, Australia, Verified Reviewer

So I was told about products that HiSmile has from a friend. She has used their products for a while and never had any issues. So I ordered the Teeth Whiting Pen. This product arrived quickly, and since I've been using it, I have been very happy with it. I'm about to try to Day Night Toothpaste. Which I'm sure will be a brilliant product too. The staff have been very helpful and responds quickly to emails and deliveries. I honestly will continue to buy my teeth products through them.

Bottom Line: Yes, I would recommend this to a friend

Company Response from HiSmile

May 28, 2018

Hey Bradley, so glad your friend referred you to our site, and you were able to have such a positive whitening experience with us! I am sure you will fall in love with our day and night toothpaste as much as you did with our Kit!

Helpful Review? 2 People Have Voted
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