HiSmile Reviews

My delivery hadn't progressed for a week, so I emailed them. They told me I should call Australia Post. Australia Post tells me that HiSmile has only issued a manifest but didn't actually give them a physical parcel to send. So I email HiSmile asking them to follow up. They tell me to wait.

So I wait. The delivery progressed as soon as I mentioned the issue to them. Then I email them asking for a resolution to my complaint, and why should I pay for delivery when they haven't delivered it on time, and I've had to spend time resolving their issue?

They responded to tell me that I should visit nearby post offices to find my parcel. The delivery details clearly say it's in transit so why tell me to visit the post office? I have chronic health issues which make it difficult for me to leave the house and their treatment of me is plain cruel. They've not once offered to follow up on the whereabouts of my parcel or offered to treat me with any respect. It's one big cruel joke to them.

I've paid for an item I haven't received, I've had to follow-up on the delivery that has never arrived, and they clearly get a rise out of torturing those with chronic health problems. Apparently, that's fun.

I would be happy to share their email correspondence with the media. Not a good look.

Bottom Line: No, I would not recommend this to a friend

I have placed an order to HiSmile on the 16th of October 2017 and paid for next day delivery. It has been two whole weeks, and the customer team kept on saying that there has been a delay every single time I asked them. This is the worst experience I have had with any online purchase. The customer care replied as if they did not care about their customers. I am still waiting for my parcel.

Bottom Line: No, I would not recommend this to a friend

I ordered the HiSmile during the Black Friday sale on the 26th of November and my order was not dispatched on the 30th, which was bizarre since I PAID for express shipping. And when I complained the sales associate on live chat named Ashton did not answer my question or help me and as a result, I return to my emails just to find that HiSmile had resent my confirmation and delayed the delivery by 4 days!

This is unreasonable. I paid to have my product ASAP. I feel scammed and definitely would not recommend to anyone as I am waiting for my order. And I mentioned to the sales associate that I am unable to receive it after the 5th of December as I would be overseas, but I was willing to pay more, but instead she just returned with an automated response and resent my confirmation. This is unfair as I ordered based on the guarantee that I would have my order by the 5th the latest, not SHIPPED on the 5th.

They use Black Friday as an excuse yet I order off websites in America on the same day, and my order is scheduled to arrive this week, and I didn't even have to to pay for express shipping!

Bottom Line: No, I would not recommend this to a friend

They steal your money and don't have enough courage to even talk to you about their mistakes. They take advantage of innocent people that come to their site to put money in their pockets and instead they rip it from your hands and give nothing in return.

Bottom Line: No, I would not recommend this to a friend

I placed my order 13 days ago and it is still not dispatched! After numerous emails, I have asked for a refund as I fear that my item, which is a Christmas gift, will not be here on time!! I was told 7 days for a refund! This means I cannot replace the gift for another 7 days. They are quick to take your money but not give it back! I have pleaded with them in email and on Facebook and no one cares! I'm quite upset and feel like this is a scam.

Bottom Line: No, I would not recommend this to a friend

Absolutely appalling!

No answer via email and no product received when paid for express shipping. HOWEVER, you have taken my money! If I do not hear back from this company, I will be reporting to Trading Standards and my bank.

Bottom Line: No, I would not recommend this to a friend

Their service is awful! I ordered my parcel the 21st of November and today, 15th of December, I am still without it! Seeing that the product is not arriving on time for having my teeth white for Christmas (and looks like forever???), I asked for a solution and they do not give any, only to let them know if I will want to return the product IF it arrives (and obviously, customer is liable for all returning shipping costs). It is not my responsibility! They specify on their website that the product arrives in 6-8 business days and the period is more than over, so I shouldn’t have to spend money over a product that I do not have!

Please, DO NOT waste your TIME and MONEY with this company!

Bottom Line: No, I would not recommend this to a friend

I placed my order on November 26, and paid for express shipping. The confirmation email said it would be shipped on December 1. Last week I sent an email and was told it was being shipped in a day or two. It has still not been shipped! If the product exists, I hope it’s better than the company’s customer service!

Bottom Line: No, I would not recommend this to a friend

So I placed an order with them on the 24th of November with the intention of it to be a Christmas gift. I was given a tracking number 10 days after I placed my order, on which it was stated that the parcel is in the courier on the 8th of December. Their “policy” is that the delivery should be between 5-8 business days.

To this day there is still no product, and now I tried to track my order and there is no order found on the website of the delivering company. So they charged me really quickly, but they were waiting 10 days to send my order. I’m still waiting for them to respond to my emails because there is no contact number that you can call.

Don’t order if you are not ready to wait to receive it around March!

Bottom Line: No, I would not recommend this to a friend

This company is a hoax. I ordered weeks ago and received an update saying my order has shipped but has not arrived. I️ clicked on the link to track my order and it says my order is getting ready. It has been under the same status for weeks now. DO NOT ORDER from the website or company.

Bottom Line: No, I would not recommend this to a friend

Hi. I bought this kit as I was told their products are outstanding. I have done the 6-day gel, and my teeth are no whiter to what they were. They have all these 5-star reviews on the website, and it’s a farce, as everyone has really white teeth anyway. Where are the real reviews with people that have noticeable stains actually going to white? Exactly, there are NONE to be seen. It’s a shame as I was going to actually buy the other products and use them, but I’m going to use the proper dentist kit as they know best.

Disappointed, and I want a refund.

Bottom Line: No, I would not recommend this to a friend