Summary
HiSmile offers a peroxide-free alternative to at-home whitening products and promises to give you the same quality of results with less risk of sensitivity and enamel erosion. Most users liked their results, but some still experienced tooth pain and damage.
Pros
Cons
Posted on Jul 17, 2017
This is the third application, and there is no difference. Should I worry about that? So many people are saying they noticed the difference from the first use, but actually, I didn't.
I'm worried about that.
Bottom Line: No, I would not recommend this to a friend
Posted on Apr 4, 2016
Based on my experience, the product is crap and doesn't work
When I posted on Instagram that it was crap and it didn't work on myself and five other people agreed, we were tagged in a comment from HiSmiles to contact them to help us get the results. They were not interested in helping at all, they just told me how to use it (which I was doing correctly) and that was the end of that. Save your money!
I hear charcoal whitens teeth and there is a new company out there who sells it in a little tub. Give that or anything else a go!
Bottom Line: No, I would not recommend this to a friend
Company Response from HiSmile
Apr 5, 2016
Hi Alexandra,
We're sorry to hear that you weren't satisfied with your results.
Results will vary greatly from person to person, depending on the type of teeth or conditions of teeth/stains the user has. It may take a number of months to completely rid your teeth of touch stains.
Feel free to email us at info@hismileteeth.com and we can definitely assist you further and provide you with great tips on how to use HiSmile.
We look forward to hearing from you soon.
Posted on Feb 1, 2017
I've only completed my second ten minutes of HiSmile, but I made my second try last 20 minutes by pushing the button again to get better results. HOWEVER, I took before and after photos from the first try and after, and I took another picture after I had finished with my 20 minutes, and my teeth haven't even moved a shade.
I'm going to continue with it, but I'm dissatisfied right now as a lot of other people moved a shade up after one try! Things like this make me think that the reviews are fake.
Bottom Line: No, I would not recommend this to a friend
Company Response from HiSmile
Feb 2, 2017
Hi Sinead,
Thank you for your feedback. For optimum results, we recommend using your HiSmile kit for six days consecutively to start your initial whitening process. I'm sure you can understand everyone's teeth are different, and some do see results quicker than others.
If you have any other concerns feel free to email us at info@hismileteeth.com and one of our lovely customer care member's will be more than happy to assist you further.
Posted on Jan 2, 2018
This company is a hoax. I ordered weeks ago and received an update saying my order has shipped but has not arrived. I️ clicked on the link to track my order and it says my order is getting ready. It has been under the same status for weeks now. DO NOT ORDER from the website or company.
Bottom Line: No, I would not recommend this to a friend
Company Response from HiSmile
Jan 2, 2018
Hi Yazil,
I am so sorry to hear that you have not received your parcel yet. I can see are ordering from the United States, our orders are shipped from our Australian warehouse which means the tracking link starts in the origin country. However, when the order is accepted into the destination country, the tracking number transfers over to the destination countries courier, which in your case is USPS. In these instances, the tracking link in the original email may have fewer updates once it has changed over to the destination countries tracking service.
I can see your order has been delivered in December to your designated address, and we have been in touch with you via email with the tracking information to assist you as much as possible.
One of our customer care team members just sent you a further follow up, and hope that we can locate the delivered parcel for you!
Looking forward to hearing from you.
Posted on Jan 25, 2018
I ordered my package in late November and was disappointed it didn't arrive by January. After contacting HiSmile a second time on the 19th, and they promptly refunded my original shipping, gave me a new shipping code (that actually worked this time), and sent my package express with a free day and night toothpaste set. My package arrived today (25th)! I'm really looking forward to giving this product a go and will update my review with results.
Bottom Line: No, I would not recommend this to a friend
Company Response from HiSmile
Jan 28, 2018
Hi Skye,
Thank you so much for your update! We were glad to be able to get your parcel to finally reach you, and we apologize again for any delays. Please reach out to our customer experience team if you need any assistance with achieving your desired results, as we have a lot of tips and tricks we can provide you.
Can't wait to see your results!
Posted on Feb 10, 2016
I was really excited to get this product as I had been unhappy with the colour of my teeth forever. It came in a really nice box and I was really looking forward to my whiter teeth. I used it once a day, just like it's recommended and waited.
And yes, it actually did something. After like 4 uses, strange white spots appeared on my teeth. I thought they might go away and went on using the gels until they were empty.
My conclusion: All that happened to me was that I got white spots on my teeth and they now look worse than before. I went to the HiSmile's website to check if they offer a refund or anything like that - but they don't. So I'm certainly not buying this stuff again.
Bottom Line: No, I would not recommend this to a friend
Company Response from HiSmile
Feb 24, 2016
Hi Katalin,
We're sorry to hear that you weren't satisfied with your results. This type of feedback is rare for us to hear, but we are always happy to help.
Please email us at info@hismileteeth.com and we can definitely assist you further.
We look forward to hearing from you soon.
Posted on Nov 26, 2016
I was super excited to get my product to try!
I have seen the YouTube and social media posts and couldn't wait to get my box! I bought everything and even did express delivery but it never showed up.
The company tried to palm me off onto their delivery service and told me they won't send me out a new box or refund my shipping costs when it is them who has to do this!
No one wants to help whatsoever. What a bad company!
They just wanted to get rid of me and not help.
It is not worth your time.
Bottom Line: No, I would not recommend this to a friend
Company Response from HiSmile
Dec 1, 2016
Hi Faye,
We do appreciate all customer's feedback.
I do apologize if you feel you have not received the absolute best experience with HiSmile as we do not wish to provide our customers with any less.
In your case, unfortunately DHL did deem your parcel as 'lost' although I can confirm this is a very rare situation, as I am sure you can understand. I have since then refunded the cost of your shipping, resent your parcel and sent you multiple emails to ensure you have received your replacement parcel.
We would love to hear from you. Feel free to email us at info@hismileteeth.com for any future enquiries.
Posted on Nov 3, 2016
I'm not usually one to posts reviews, so let's just get that out of the way first.
I saw this on Kylies Instagram and wanted to try it. Product came and packaging looked really nice but honestly after using it for 2 weeks I had no changes at all. I'm not a smoker or anything and my teeth are probably yellowed a bit only from coffee.
I tried emailing and got no response, I contacted their Instagram and again got no response. I originally just wanted to let them know I was disappointed but with no replies, I now want my money back.
Definitely disappointing and results weren't what I was led to believe. These light tray things seem like a bit of a gimmick.
Bottom Line: No, I would not recommend this to a friend
Company Response from HiSmile
Dec 1, 2016
Hi Steven,
Very sorry to hear your recent experience with HiSmile. I can assure you, we make it our number one priority to respond to each and every customer inquiry.
I have just checked our email system and cannot locate an email from you. Please ensure you have the correct email address info@hismileteeth.com. If you wouldn't mind sending through one more email, one of our lovely customer care team members would be more than happy to further assist you with this issue.
We look forward to hearing from you.
Posted on Jan 14, 2017
I just, and I do mean JUST, completed my first 10 minutes of HiSmile teeth whitening. I took before and after photos as well, and I shared them on Instagram.
I see videos everywhere of people doing their first before and after, and they get 1-2 shades lighter their first time.
I do know everyone's teeth are different. My teeth are sensitive, and I was between a 3 and 4 on their color scale that comes in the kit. After doing my first time, I was not in pain, which was AWESOME for someone with sensitive teeth.
BUT, my teeth afterward not only did not move shades (they claim it'll do a shade a usage in their "6 shades in 6 days") but now my teeth also have SPLOTCHES of whiter color, and they look horrible! I'm willing to give it time, but I'm not happy yet.
I was given this kit for Christmas and hope my mom didn't waste money on this kit for me (if it doesn't work).
Bottom Line: No, I would not recommend this to a friend
Company Response from HiSmile
Feb 2, 2017
We can assure you that this is nothing to be concerned about. A possible cause of these spots can be due to fluorosis. If you have fluorosis, using our kit will exaggerate the calcium deposits in your teeth making these parts extremely white. It is not permanent, and you should notice that the spots subside within a couple of days of completing the applications.
Posted on Apr 30, 2018
This is an internet craze I fell for. I had zero results. I left a one-star review which can't be found on their website. Come to think of it, NO low star ratings can be found anywhere. I left a comment on their Instagram saying it was a “scam,” and they deleted it. I'm pretty sure they pay people to leave good ratings and delete the bad ones. Don't fall for this. I've used Crest 3D strips and those work GREAT. I’ll just go back to those.
Bottom Line: No, I would not recommend this to a friend
Company Response from HiSmile
Apr 30, 2018
Hi Lisa Marie,
Thank you for your review, we appreciate all feedback and can assure you that we do not alter our reviews to obtain a higher rating, they are from real HiSmile customers.
Constructive criticism is essential to benefit our products and all are passed along to our product developers. I would love to hear more from you in regards to your experience with HiSmile. Unfortunately, I am having trouble finding you in our system.
Could you please send an email to help@hismileteeth.com and reference this review and we will be in touch shortly to assist you!
Posted on May 4, 2018
Total rip off. Absolute waste of money, not a dot of difference to my teeth and no money back despite sending dated/time stamped photos as requested. Total scam. Do NOT buy! Don’t waste your money. The email I received when I asked about the money back guarantee suggested it must be something I did wrong. I followed instructions exactly and no change whatsoever.
Bottom Line: No, I would not recommend this to a friend
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