Summary
HiSmile offers a peroxide-free alternative to at-home whitening products and promises to give you the same quality of results with less risk of sensitivity and enamel erosion. Most users liked their results, but some still experienced tooth pain and damage.
Pros
Cons
Posted on Aug 30, 2018
Very disturbing when you place an order and it never arrives. You contact the website and nobody responds to your request. You respond to the initial email of someone who is supposedly your contact, and they never respond. I want my money back. Worst customer service ever.
Bottom Line: No, I would not recommend this to a friend
Company Response from HiSmile
Sep 2, 2018
Hi Cheri,
This is very unusual as we respond to every email within 48 hours. I can see there is an email matching your name with a response on the 23rd of August, that states the initial email was blank. We would be more than happy to assist you if you would like continue the chain or please send us a new email. We aim to go above and beyond for all of our customers and assist to the best of our ability. We look forward to speaking with you.
Posted on Sep 15, 2018
I have just received my HiSmile, and I am very unsure what to do. Although syringes are provided, the only information is a small cardboard paper with very little instructions. It says to apply 1/4 syringe to the top and also the bottom. Unsure whether this is an additional 1/4 or the same? The instructions don’t state anywhere how many uses the syringes will provide or how many days they should be used for. I also received a little card with progression images of teeth, however, they are labeled from day 1 (whitest images) to day 13 (darkest yellow image), so I am also confused with this?
Bottom Line: No, I would not recommend this to a friend
Company Response from HiSmile
Sep 16, 2018
Hi Ally,
We're so happy to hear you have received your Kit and are ready to start your HiSmile journey.
When it comes to using the Kit, simply apply 1/4 of the gel syringe to the top the mouth tray and a 1/4 of the gel syringe to the bottom of the mouth tray. Using a total of half a gel syringe.
With this information in mind, the kit provides you with six days worth of applications that are best if used consecutively. You can record your progress from day one and day six, which is printed on our shade guide.
When it comes to our handy shade guide, the numbered one through to thirteen teeth shades is just to it make it a little easier to see what shade you start on and finish on, as this isn't a 13-day process.
If you are ever unsure on anything to do with our Kit or product, please feel free to reach out to us on LiveChat or via our email help@hismileteeth.com
Welcome to the HiSmile family Ally, we can't wait to see your results!
Posted on Feb 25, 2019
The videos and reviews show that it makes your teeth shade lighter, and after multiple uses as directed, with the day and night toothpaste, I did not notice any difference at all.
Crest white strips did way more for me than this.
Do not recommend - advertisements seem skewed.
Bottom Line: No, I would not recommend this to a friend
Company Response from HiSmile
Jun 16, 2019
Hey Lisa,
We're sorry to hear our Kit and Day & Night Toothpaste fell short from giving you the results you’d been hoping for. We would love to assist you further if you can email help@hismileteeth.com with your order number and reference this review.
We look forward to assisting you further!
Posted on Apr 26, 2019
I bought this with good expectations but after a full use of its six days, my teeth looked exactly the same. After each use, I did not notice even a slight change, which was disappointing.
I emailed customer service dept about two weeks ago explaining my dissatisfaction and I never heard back from them even though there is supposed to be money back guaranteed.
A certain scam and please don't be fooled. It doesnt work.
Bottom Line: No, I would not recommend this to a friend
Company Response from HiSmile
Jun 16, 2019
Hey David,
We're sorry to hear our Kit fell short from giving you the results you’d been hoping for. We can assure you we respond to every email we receive. Can you confirm you emailed help@hismileteeth.com as we'd like to help you with your money back guarantee as soon as possible.
We look forward to assisting you further!
Posted on May 28, 2019
It is not working at all! Stay away, it is a scam. No sensitivity - yes, but it's is not whitening your teeth. Total waste of money and time!
Stay away, stay away, stay away.
Scam!
Bottom Line: No, I would not recommend this to a friend
Company Response from HiSmile
Jun 16, 2019
Hey Vladimir,
I'm sorry to hear our Kit fell short from giving you the results you’d been hoping for. We would love to assist you further if you can email help@hismileteeth.com with your order number and reference this review.
We look forward to assisting you further!
Posted on Dec 30, 2019
I followed each step carefully and was sent a guide on how to use it by the company themselves. This did not work and in fact, made my teeth look more yellow than before. I thought this would work. I applied everything correctly and used this at night after brushing my teeth. I avoided bad foods yet despite this, it did not help.
Bottom Line: No, I would not recommend this to a friend
Posted on May 19, 2020
I ordered from this company who sent me out a faulty item. The batteries they sent did not work so was unable to use. I send them 3 emails to which I got no response so I sent the item back. I still had nothing from them and managed to contact on Twitter where they lied that they had replied to my email, told me that they can’t assist as I had opened the box? Makes no sense, so now I have wasted my money on a faulty product that I have now sent back and there is no word of any resolution of me receiving a refund due to the faulty item? I’m shocked by how bad this company has handled my situation. AVOID!
Bottom Line: No, I would not recommend this to a friend
Posted on Feb 26, 2021
Tried for 6 days, followed instructions, no change at all.
Save your money, it does not work, and it's expensive. Stick to regular whitening toothpastes, they work faster.
Length of Use: Less than 3 months
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
The advertising
It doesn't work like it says
Posted on Jan 23, 2022
I placed an order over a month ago and it still hasn’t even been shipped despite being told it would be a day or two. Now I’m not getting a response when I email them and had to email them again. I see some pretty good reviews for the product but it’s way too long to wait and dislike being ignored by customer service.
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
No “pros” were specified in this review
Shipping is way too slow
Posted on Nov 28, 2022
After purchasing and trying this crap, I emailed them. One of the first words in their sentences was "it is TEMPORARY." Nowhere when I purchased this product did it state "temporary." I didn't even get temporary results. No results at all! I emailed them with no help, they just apologize and say it's temporary. Ridiculous!
Length of Use: Less than 3 months
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
Shipping was okay
Does not work, not even temporary
Posted on Feb 27, 2023
Ordered this product on December 3rd. Never received it. Contacted the business a few weeks later and they said there was an issue at the shipping facility. They said they resent my package but I still haven’t received it. Now they’re saying they can’t give me a refund because there was an issue processing my refund. I asked for a check to be mailed to my address and haven’t heard back.
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
Never received
Won’t refund me
Scam operation
No “cons” were specified in this review
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