About HomeAdvisor

Used by 30+ million homeowners, HomeAdvisor can help you find and connect with home improvement professionals across dozens of categories; everything from appliances and siding, to carpentry and lawncare.

But HomeAdvisor understands that choosing a contractor is never an easy task, so they’ve implemented one of the industry's most comprehensive screening processes in order to help give you peace of mind. And when combined with more than 5 million submitted reviews on HomeAdvisor.com, they can help you find a professional you can trust.

On top of this, HomeAdvisor’s Resource Center features articles and advice, project guides, design and video galleries, and more, and their iDevice and Android apps make finding the right professional in the go a breeze.

Remember the old days of searching through the Yellow Pages, blindly calling around to find your next contractor? Modern technology sure has changed the process for the better, but does this mean that HomeAdvisor is your best choice? We’ll explore several different angles in this review, starting with HomeAdvisor’s features.

How Can HomeAdvisor Help You?

Overall, HomeAdvisor provides those looking for professional contractors with three core services.

HomeAdvisor’s ProFinder

This is the name for HomeAdvisor’s search engine, which “makes it easy to find local pros who specialize in exactly the type of work you need done.”

To do this, just type or select the service your need from the category list on HomeAdvisor.com’s home page (such as carpentry), choose the project type (e.g. cabinets and countertops), and indicate what you need done (installation, refacing, refinishing, etc.).

Next, you’ll enter your zip code and based on your choices, you may be asked for additional information (e.g. cabinet material, any problems you’re having, etc.).

Then, you’ll need to indicate if you’re actively hiring or just looking for quotes, approximately when you need the work completed, as well as a short description of the project. Finally, to see HomeAdvisor’s list of professionals, you’ll need to enter your name, address, and contact information.

After doing all of this, you’ll “receive information for up to four pre-screened, local home improvement pros” who are available right now and who will contact you to discuss your project.

HomeAdvisor.com’s LiveDirectory

Not quite ready to use ProFinder and hand over your information? If so, you can manually search HomeAdvisor’s database; just enter the type of service you’re interested in and your zip code.

From there, you’ll receive a list of professionals that match your criteria, which can be sorted by best match, ratings, those offering a deal, and more. On the list, you’ll see each business’s name, their rating and number of verified reviews, contact information, and brief details. If you click on the name, you’ll be able to view the business’s achievement, services, service areas, credentials, website, photos, customer ratings, and more.

HomeAdvisor True Cost Guides

By taking information from over 1 million home projects across the country (members shared who they hired, how long it took, and exactly how much it cost) and compiling it into one database, HomeAdvisor’s True Cost Guides can provide local and national cost data for 500+ types of jobs—from routine maintenance to major remodels. In fact, the company calls it the nation’s largest database of real project cost information.

What for? This way, you’ll be able to find out what other people in your area paid for their projects, which can help give you an idea what you should pay for yours.

Given all these features, how much will you pay to use HomeAdvisor?

Is HomeAdvisor’s Guidance Expensive?

As a homeowner, HomeAdvisor’s basic services are completely free to use. The company also offers HomeAdvisor Premium, which assigns you a dedicated home expert who will manage all the details of your project. This includes finding a professional, fielding bids, negotiating price, scheduling appointments, and more. Unfortunately, no costs were listed at the time of our research.

On the other hand, if you’re a contractor, each lead you receive from HomeAdvisor can vary in cost, based on the type and the location of the request. However, we did find one Google Play review that mentioned each lead costs $30, although we weren’t able to verify the accuracy of this statement.

Considering the fact that it’s free (for the most part), what’s everyone saying about HomeAdvisor?

HomeAdvisor’s Client Feedback

Overall, it seems that HomeAdvisor comes with mostly positive online customer feedback.

Based on nearly 3,000 individual reviews, HomeAdvisor had an average rating of 4.7 stars on Consumer Affairs. Most seemed to appreciate the fact that it’s free (unlike some of the competition—more in a second), easy to use, and puts you in contact with quality professionals.

Although HomeAdvisor’s reviews weren’t nearly as positive on ComplaintsList.com (by its very nature), the company did try to reach out to some of those who complained in order to find a resolution. It’s also important to note that many of the complaints there referenced contractors hired through HomeAdvisor, and not the company itself.

HomeAdvisor’s mobile apps seem to fare equally well with customers. iTunes users gave it 4 stars based on 443 reviews, and nearly 900 Google Play reviewers gave it a similar 4.1-star rating. Most claimed it’s simple to use and that it gives you access to quality contractors (many claimed they found one within minutes).

From a company perspective, HomeAdvisor is based out of Lakewood, CO and has been in business since 1999. They had an A+ rating with the Better Business Bureau, based on nearly 800 closed complaints (as of 3/15/16). These appeared to reference a wide range of concerns, from billing problems and poor quality work performed by professionals listed on the site.

Speaking of the company, exactly how does HomeAdvisor screen their contractors, and how much protection will they provide if something goes wrong?

How HomeAdvisor Protects Customers

What exactly does HomeAdvisor mean when claiming to utilize “one of the industry's most comprehensive screening processes”? According to their Terms & Conditions, their professional screening process involves verifying licensing and checking state business filings, criminal records, sex offender registrations, searching for civil judgments, and verifying their identity (social security number).

There’s are two important caveats, though:

First, after their original application, these professionals aren’t screened again, regardless of how long they’re listed on HomeAdvisor.com. What’s this mean? Outside of the negative feedback poor business practices like these would generate, if something occurs after the professional is accepted as a member (such as a civil judgment), it won’t be reflected on their profile.

Second, although the company seems to have a mostly positive online reputation, after HomeAdvisor connects you with a contractor, they basically wash their hands of the transaction. In other words, if something goes wrong in your project, it’s between you and the contractor. Should this situation occur, HomeAdvisor claims that they might offer dispute resolution services, although there’s zero obligation on their part.

Taking both of these into consideration, there’s been some criticism of HomeAdvisor in the past, based on loopholes that could allow unscrupulous contractors to sneak through the screening process:

“For example, one case in Austin involved a HomeAdvisor trusted contractor that left unfinished home improvement work after taking a deposit in 2014. It was later found the contractor had been sued 17 times since 2002. A company spokesperson said the website only screens for lawsuits from the day contractors sign up for its service. The screening only goes back one year for civil judgments and it never re-screens contractors again.”

So, should you use HomeAdvisor?

What’s the Advice for HomeAdvisor?

While there’s a ton of great information out there that can help you learn how to choose a contractor, the pickings are slim if you’re looking to locate one in the first place. In fact, the big (or only) three in this space are HomeAdvisor, Angie’s List, and Houzz.

Like any other business, each of these comes with their own unique specializations, as well as their own pros and cons. For example, Angie’s List seems to focus more on protecting clients with their Complaint Resolution Team, although you’ll have to pay a membership fee. Like HomeAdvisor, Houzz is completely free (and you can gather design ideas and purchase items, too), but they don’t seem to place a lot of emphasis (at least on their website) about the vetting process.

Which of these is right for you? Ultimately, that’s a decision only you can make. But when it comes to HomeAdvisor, it’s hard to beat free, so you might as well try signing up for an account, browsing contractors in your area, and using their ProFinder when you’re ready. Then, after you’re finished, be sure to come back here and tell us about your HomeAdvisor experience!


Read 57 HomeAdvisor Customer Reviews and Complaints

Write a Review
Average Consumer Rating: 1.4
Rating Snapshot:
5 star: 4 4 star: 0 3 star: 1 2 star: 2 1 star:  50
Bottom Line: 9% would recommend it to a friend
Showing 1-11 of 57
Sort reviews by:

  • 0 out 1 people found this review helpful

    Flooring installation

    Lexi Flooring LLC installed flooring throughout our entire house and it is beautiful. Our home is a ranch (3 bedrooms/2 baths). We explained our needs (pet issues) and they addressed each and everyone and answered all our questions, but took care to fix them. They are efficient, professional, knowledgeable and very nice. We absolutely love our new floors! Highly recommended!

    Each and every time I called, the phone was answered right away or I got a callback within a few minutes.

    It took less than a day to complete.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • 1 out 1 people found this review helpful

    J&W Brown Contracting LLC

    • Maryland,
    • May 10, 2019
    • Verified Reviewer

    Mr. Jerome Brown is a great human being, does professional and beautiful work. He truly takes pride in his work. He stayed with the job until it was finished. He kept the area safe and clean. He is really concerned about pleasing the customer. In all the years we have had contractors, he truly is an exception. I am very pleased as well as my wife. We are trying to see if we can clone him! His work speaks for itself. GREAT WORK.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • 2 out 2 people found this review helpful

    Dakota Red Cloud, Certified Arborist and Progression Tree Care

    • Redmond, WA,
    • May 31, 2019
    • Verified Reviewer

    During the windstorm (no rain) early in the evening of December 14, 2018, three 30-foot sections of a large cedar tree broke off with two of the large branches (8-10 inch diameter) landing on my dining room roof and the third landing nearly horizontally across my deck smashing a large circular safety-plate glass topped table and breaking several bulbs on lightbulb string on the deck. I went online to find a Certified Arborist and tree company to deal with three other hazardous large trees. I read a lot of comments and I am exceedingly pleased that I found and hired ISA Certified Arborist Dakota Red Cloud and his company Progression Tree Care. All three had decay problems and were hazardous. During the tree removal process, two of Dakota’s crew discovered an even more hazardous tree problem, a seven-foot-long crack below the notch in this double-headed 135-year-old cedar. After again getting city approval, Dakota’s team safely brought down this hazard and once again did a truly superb cleaning up all the debris, evening cleaning sawdust off the roof of my garden greenhouse. I give my highest positive endorsement to Dakota and Progression Tree Care!

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • 1 out 1 people found this review helpful

    Recent plumbing job

    • Illinois,
    • Jul 30, 2019
    • Verified Reviewer

    InSink recently completed a bathroom remodel for us and we are so elated at the superb job that Gary Larsen did for us. We could not have asked for more.

    Gary was very professional from start to finish. We were immediately impressed on our first visit of InSink assessing the job and demonstrating his knowledge and understanding of our needs.

    We had met with other contractors prior to InSink and there was no comparison. InSink was honest, reasonable, and only did what we asked.

    We highly recommend InSink to anyone who needs plumbing and remodeling.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • 3 out 3 people found this review helpful

    HomeAdvisor in general

    • Louisiana,
    • Aug 6, 2019
    • Verified Reviewer

    This place is a scam if you are a contractor working for them. Terrible experience. Wouldn’t recommend it to anyone. There are a bunch of hidden expenses they do not tell you about. They are just salesman out to get you.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • 6 out 6 people found this review helpful

    More fees than actual useful leads!

    • Philadelphia, PA,
    • Nov 30, 2018
    • Verified Reviewer

    We signed our company up and started getting leads. The leads almost all of the time were not accurate and we ended up asking for our fees credited back almost 100% of the time. I think in one year the actual leads provided us one client, not even covering the annual fee. As a business owner, this was more of an inconvenience than a business opportunity. I am still currently fighting with them to get credited for fees and to have fees removed after asking them to cancel our account numerous times and them not doing so.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • 4 out 4 people found this review helpful

    Not very impressed with HomeAdvisor.

    • Long Beach Island, NJ,
    • Aug 9, 2019
    • Verified Reviewer

    Not very impressed with HomeAdvisor. Had a deck problem where the fiberglass fascia was corroding and needed replacing and would consider additionally re-gel coating the whole deck.

    If memory serves, I only received 2 contacts. One didn't return my email when I asked if he was experienced in that kind of fiberglass deck repair. The other quoted a price that was way too high.

    I had a similar experience when I tried HomeAdvisor for a small kitchen grout repair/replace job.

    Re: the deck job, I got a call from a HomeAdvisor customer service person who wanted to know how my project was going and I told her what I'm saying in this review. She then sent me a bunch of names to contact, but many were over a hundred miles away and, anyway, isn't it the contractors who should be contacting me? Not complaining about the customer service call but I had already found a contractor for the job by getting recommendations from my Long Beach Island painter pro, Bob LeFevre.

    I'm writing this because I've been seeing a lot of tv ads for HomeAdvisor and it's my opinion that the ads are misleading in terms of HomeAdvisors' value to folks needing contractors.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • 9 out 12 people found this review helpful

    Caveat emptor!

    • Missouri,
    • Sep 1, 2017
    • Verified Reviewer

    I paid HomeAdvisor, then never heard from them on the customer service promises that lured my partner into signing up, including the website they were supposed to help us build. I successfully won a refund, but then HomeAdvisor maliciously posted that amount against my fledgling business credit. Avoid this service unless you need help failing.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • 5 out 8 people found this review helpful

    HomeAdvisor - don't trust them

    I used HomeAdvisor to find a contractor. What a mistake. I signed a contract with one of the there suggested contractors, and then the problems began. When I contacted HomeAdvisor, they were supposed to call me back. They didn't, so I called them again. I was able to terminate my contract with the "flake" of a contractor that they recommended.

    When I wrote a critical but factual review, they wouldn't post it. They called me to tell me they would edit out the facts that were negative. For example, the contractor had been in business under several names and went out of business due to poor business practices. The contractor was fined $5000.00 for during business without a license. BBB now gives this contractor an "F" grade, but HomeAdvisor still has him at 4.7 stars. All verifiable facts that HomeAdvisor wouldn't allow me to include.

    I also said I thought HomeAdvisor should do better background checks on its contractors and they told me I wasn't allowed to say anything negative about HomeAdvisor.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • 5 out 8 people found this review helpful

    Contracting

    Don’t trust them. I sign up for HomeAdvisor and some guy called me and talked so much crap for 35 minutes, just saying that he will make me rich and he will send me so many leads and he will kip me busy. But he didn’t say that they send 1 lead to 3 or 4 contractors and everyone has to pay. So they send me 5 or 6 leads in one week, then a few more the next week and I end up WASTING $1200 with them.

    WORSE company ever. I will never use them again and never recommend them to anyone that I know.

    The biggest mistake I ever made!

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • 5 out 6 people found this review helpful

    What a joke

    • Augusta, KS,
    • Feb 17, 2018
    • Verified Reviewer

    No way to address issues directly with HomeAdvisor, that is, if you can't call and talk. Unable to talk from ALS, I used the site seeking qualified contractors to do a remodel of a home I purchased to let me use my wheelchair. This was AFTER I read their advertised screening process used to meet their qualifications.

    I had one person respond to a job close to roughly $80K.

    The problem I have is that after spending several hours walking through and providing a drawing of desired floor plan, I find out that he isn't even licensed, bonded, or insured?

    False advertisement is against the law!

    Beware of what you are exposing yourself to while letting unapproved, unknown strangers into your home.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

Showing 1-11 of 57

Write a Review for HomeAdvisor!

Share your experience to help others shop smarter & discover great products.

Write a Review