About HomeAdvisor

Used by 30+ million homeowners, HomeAdvisor can help you find and connect with home improvement professionals across dozens of categories; everything from appliances and siding, to carpentry and lawncare.

But HomeAdvisor understands that choosing a contractor is never an easy task, so they’ve implemented one of the industry's most comprehensive screening processes in order to help give you peace of mind. And when combined with more than 5 million submitted reviews on HomeAdvisor.com, they can help you find a professional you can trust.

On top of this, HomeAdvisor’s Resource Center features articles and advice, project guides, design and video galleries, and more, and their iDevice and Android apps make finding the right professional in the go a breeze.

Remember the old days of searching through the Yellow Pages, blindly calling around to find your next contractor? Modern technology sure has changed the process for the better, but does this mean that HomeAdvisor is your best choice? We’ll explore several different angles in this review, starting with HomeAdvisor’s features.

How Can HomeAdvisor Help You?

Overall, HomeAdvisor provides those looking for professional contractors with three core services.

HomeAdvisor’s ProFinder

This is the name for HomeAdvisor’s search engine, which “makes it easy to find local pros who specialize in exactly the type of work you need done.”

To do this, just type or select the service your need from the category list on HomeAdvisor.com’s home page (such as carpentry), choose the project type (e.g. cabinets and countertops), and indicate what you need done (installation, refacing, refinishing, etc.).

Next, you’ll enter your zip code and based on your choices, you may be asked for additional information (e.g. cabinet material, any problems you’re having, etc.).

Then, you’ll need to indicate if you’re actively hiring or just looking for quotes, approximately when you need the work completed, as well as a short description of the project. Finally, to see HomeAdvisor’s list of professionals, you’ll need to enter your name, address, and contact information.

After doing all of this, you’ll “receive information for up to four pre-screened, local home improvement pros” who are available right now and who will contact you to discuss your project.

HomeAdvisor.com’s LiveDirectory

Not quite ready to use ProFinder and hand over your information? If so, you can manually search HomeAdvisor’s database; just enter the type of service you’re interested in and your zip code.

From there, you’ll receive a list of professionals that match your criteria, which can be sorted by best match, ratings, those offering a deal, and more. On the list, you’ll see each business’s name, their rating and number of verified reviews, contact information, and brief details. If you click on the name, you’ll be able to view the business’s achievement, services, service areas, credentials, website, photos, customer ratings, and more.

HomeAdvisor True Cost Guides

By taking information from over 1 million home projects across the country (members shared who they hired, how long it took, and exactly how much it cost) and compiling it into one database, HomeAdvisor’s True Cost Guides can provide local and national cost data for 500+ types of jobs—from routine maintenance to major remodels. In fact, the company calls it the nation’s largest database of real project cost information.

What for? This way, you’ll be able to find out what other people in your area paid for their projects, which can help give you an idea what you should pay for yours.

Given all these features, how much will you pay to use HomeAdvisor?

Is HomeAdvisor’s Guidance Expensive?

As a homeowner, HomeAdvisor’s basic services are completely free to use. The company also offers HomeAdvisor Premium, which assigns you a dedicated home expert who will manage all the details of your project. This includes finding a professional, fielding bids, negotiating price, scheduling appointments, and more. Unfortunately, no costs were listed at the time of our research.

On the other hand, if you’re a contractor, each lead you receive from HomeAdvisor can vary in cost, based on the type and the location of the request. However, we did find one Google Play review that mentioned each lead costs $30, although we weren’t able to verify the accuracy of this statement.

Considering the fact that it’s free (for the most part), what’s everyone saying about HomeAdvisor?

HomeAdvisor’s Client Feedback

Overall, it seems that HomeAdvisor comes with mostly positive online customer feedback.

Based on nearly 3,000 individual reviews, HomeAdvisor had an average rating of 4.7 stars on Consumer Affairs. Most seemed to appreciate the fact that it’s free (unlike some of the competition—more in a second), easy to use, and puts you in contact with quality professionals.

Although HomeAdvisor’s reviews weren’t nearly as positive on ComplaintsList.com (by its very nature), the company did try to reach out to some of those who complained in order to find a resolution. It’s also important to note that many of the complaints there referenced contractors hired through HomeAdvisor, and not the company itself.

HomeAdvisor’s mobile apps seem to fare equally well with customers. iTunes users gave it 4 stars based on 443 reviews, and nearly 900 Google Play reviewers gave it a similar 4.1-star rating. Most claimed it’s simple to use and that it gives you access to quality contractors (many claimed they found one within minutes).

From a company perspective, HomeAdvisor is based out of Lakewood, CO and has been in business since 1999. They had an A+ rating with the Better Business Bureau, based on nearly 800 closed complaints (as of 3/15/16). These appeared to reference a wide range of concerns, from billing problems and poor quality work performed by professionals listed on the site.

Speaking of the company, exactly how does HomeAdvisor screen their contractors, and how much protection will they provide if something goes wrong?

How HomeAdvisor Protects Customers

What exactly does HomeAdvisor mean when claiming to utilize “one of the industry's most comprehensive screening processes”? According to their Terms & Conditions, their professional screening process involves verifying licensing and checking state business filings, criminal records, sex offender registrations, searching for civil judgments, and verifying their identity (social security number).

There’s are two important caveats, though:

First, after their original application, these professionals aren’t screened again, regardless of how long they’re listed on HomeAdvisor.com. What’s this mean? Outside of the negative feedback poor business practices like these would generate, if something occurs after the professional is accepted as a member (such as a civil judgment), it won’t be reflected on their profile.

Second, although the company seems to have a mostly positive online reputation, after HomeAdvisor connects you with a contractor, they basically wash their hands of the transaction. In other words, if something goes wrong in your project, it’s between you and the contractor. Should this situation occur, HomeAdvisor claims that they might offer dispute resolution services, although there’s zero obligation on their part.

Taking both of these into consideration, there’s been some criticism of HomeAdvisor in the past, based on loopholes that could allow unscrupulous contractors to sneak through the screening process:

“For example, one case in Austin involved a HomeAdvisor trusted contractor that left unfinished home improvement work after taking a deposit in 2014. It was later found the contractor had been sued 17 times since 2002. A company spokesperson said the website only screens for lawsuits from the day contractors sign up for its service. The screening only goes back one year for civil judgments and it never re-screens contractors again.”

So, should you use HomeAdvisor?

What’s the Advice for HomeAdvisor?

While there’s a ton of great information out there that can help you learn how to choose a contractor, the pickings are slim if you’re looking to locate one in the first place. In fact, the big (or only) three in this space are HomeAdvisor, Angie’s List, and Houzz.

Like any other business, each of these comes with their own unique specializations, as well as their own pros and cons. For example, Angie’s List seems to focus more on protecting clients with their Complaint Resolution Team, although you’ll have to pay a membership fee. Like HomeAdvisor, Houzz is completely free (and you can gather design ideas and purchase items, too), but they don’t seem to place a lot of emphasis (at least on their website) about the vetting process.

Which of these is right for you? Ultimately, that’s a decision only you can make. But when it comes to HomeAdvisor, it’s hard to beat free, so you might as well try signing up for an account, browsing contractors in your area, and using their ProFinder when you’re ready. Then, after you’re finished, be sure to come back here and tell us about your HomeAdvisor experience!

Customer Reviews

Start your review of HomeAdvisor:
  • 77 Customer Reviews
  • 6% Recommend This Product
1.3 out of 5
5 star: 5% 4 star: 0% 3 star: 2% 2 star: 3% 1 star: 88%

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  • Caveat emptor!

    • By Karin Jones,
    • Missouri,
    • Sep 1, 2017
    • Verified Reviewer

    I paid HomeAdvisor, then never heard from them on the customer service promises that lured my partner into signing up, including the website they were supposed to help us build. I successfully won a refund, but then HomeAdvisor maliciously posted that amount against my fledgling business credit. Avoid this service unless you need help failing.

    Bottom Line: No, I would not recommend this to a friend

  • HomeAdvisor - don't trust them

    I used HomeAdvisor to find a contractor. What a mistake. I signed a contract with one of the there suggested contractors, and then the problems began. When I contacted HomeAdvisor, they were supposed to call me back. They didn't, so I called them again. I was able to terminate my contract with the "flake" of a contractor that they recommended.

    When I wrote a critical but factual review, they wouldn't post it. They called me to tell me they would edit out the facts that were negative. For example, the contractor had been in business under several names and went out of business due to poor business practices. The contractor was fined $5000.00 for during business without a license. BBB now gives this contractor an "F" grade, but HomeAdvisor still has him at 4.7 stars. All verifiable facts that HomeAdvisor wouldn't allow me to include.

    I also said I thought HomeAdvisor should do better background checks on its contractors and they told me I wasn't allowed to say anything negative about HomeAdvisor.

    Bottom Line: No, I would not recommend this to a friend

  • Contracting

    Don’t trust them. I sign up for HomeAdvisor and some guy called me and talked so much crap for 35 minutes, just saying that he will make me rich and he will send me so many leads and he will kip me busy. But he didn’t say that they send 1 lead to 3 or 4 contractors and everyone has to pay. So they send me 5 or 6 leads in one week, then a few more the next week and I end up WASTING $1200 with them.

    WORSE company ever. I will never use them again and never recommend them to anyone that I know.

    The biggest mistake I ever made!

    Bottom Line: No, I would not recommend this to a friend

  • What a joke

    • By Cliff Orr,
    • Augusta, KS,
    • Feb 17, 2018
    • Verified Reviewer

    No way to address issues directly with HomeAdvisor, that is, if you can't call and talk. Unable to talk from ALS, I used the site seeking qualified contractors to do a remodel of a home I purchased to let me use my wheelchair. This was AFTER I read their advertised screening process used to meet their qualifications.

    I had one person respond to a job close to roughly $80K.

    The problem I have is that after spending several hours walking through and providing a drawing of desired floor plan, I find out that he isn't even licensed, bonded, or insured?

    False advertisement is against the law!

    Beware of what you are exposing yourself to while letting unapproved, unknown strangers into your home.

    Bottom Line: No, I would not recommend this to a friend

  • Many bad contractors!

    I am not sure the process that HomeAdvisor qualifies the contractor but my experiences is less than half satisfied. The last two times were really bad. The electrician stopped by to provide a free estimate and gave me a cost of $60 higher for a Broan 688 replacement with a Nutone Sone 2.5 versus a much better Amazon Sone 1. Then the installation cost is $70 higher than Amazon guarantee contracted electrician. When I told them that I will get back, they threatened me with a $69 service charge. The bad part is this contractor has 5-star reviews. Most of them are 1-liners. I am not sure if the reviews are legit or not. Does look legit to me.

    Bottom Line: No, I would not recommend this to a friend

  • It’s a scam

    • By Rick Massey,
    • Florida,
    • Mar 16, 2018
    • Verified Reviewer

    I signed up for HomeAdviser reluctantly; they were so pushy and relentlessly try to upgrade your account to the point they will do it for you whether you want it or not, then charge your card at will for fake and/or leads for things you don’t even do.

    When I finally got them to cancel me, they said they would give me five free bids to gain back my business. I said no because the leads never work and it was wasting my time, and that was that. Three months later they charged my card over $500 in random amounts. When I called, they said I was never canceled. I asked then why I had no bids for three months, and then he said no bids came for me and my five free ones expired after 30 days.

    I disputed it on my card, and so HomeAdviser just put the charges on my credits as a collection. Just use AdWords; you get the same customers for a lot less money, and HomeAdviser's employees won’t steal your identity!

    Bottom Line: No, I would not recommend this to a friend

  • Ridiculous

    This place had an associate call us and literally beg us to sign up. When my secretary told the guy we weren't interested, that wasn't the end of it; he calls back, and I talk to him a couple more times the next week telling them no interest in them here. Then, some other person there calls and I keep trying to tell him no, and he gets somewhat belligerent before I hang up on him.

    I emailed them and instructed not to contact us again. Finally, a "supervisor" calls and begins to pitch their service, and somehow I think I got through to him. Fact of it is, I have been in business in the green industry for 32 years and check to see who they are signing up from my general area. Whoa! There is the problem. I know who those guys are and wouldn't hire them to take my trash out. That explains a lot of it.

    Bottom Line: No, I would not recommend this to a friend

  • Contractors beware

    • By Chris,
    • California,
    • Mar 29, 2018
    • Verified Reviewer

    As a business owner, I thought this may be a way to add to my client list. However, after signing up and using them for six months, I found that I was charged on average $300 a month for the leads. While this would be fine if we were to close maybe 25%; however, when we got calls from kids asking questions and students looking to interview to write a paper this did not help. Additionally, the number of calls that ended up being no answers were at least 50%. When processing a refund, we were told this was not covered. Another 10% of the calls were just bad information or non-homeowners without property owner permission.

    In short, HomeAdvisor has no vetting process for their clients, and we as contractors pay the price. Nice idea, poor implementation.

    I canceled my account and had to put charges in dispute with my credit card as HomeAdvisor would not credit to my credit card the credit balance I had on my account.

    Bottom Line: No, I would not recommend this to a friend

  • Unqualified and non verified leads - fraud alert

    I signed up for annual membership for only $347.98, I was charged an additional $904.52 without authorization. The account was closed due to fraud, and my membership was closed after discovering charges within one month. The scam involves setting up a profile and turning on "leads" (leads are unqualified and not verified, and you are charged regardless), and you are supposed to know how the systems and apps work from day one while they are charging you for the software where they have set up "spend targets." No transparency, and when you request help, "the system is down." The live helpline cannot see your account to help you understand how the scam/system works.

    Bottom Line: No, I would not recommend this to a friend

  • Complete fraud

    I set up an account and got two leads and both were close to 50 each and a total waste of time and gas. I went out of town on an emergency. I called and told them to stop leads. They did not but kept charging $800+ on my credit card. I tried to get refunds but only got another $900+charges. I am joining a class action suit on this American Greed candidate.

    Bottom Line: No, I would not recommend this to a friend

  • Bad leads

    • By Troy Gentry,
    • Tennessee,
    • May 3, 2018
    • Verified Reviewer

    I started using HomeAdvisor at the end of February 2018. It became obvious really fast that it was extremely hard to make contact with the leads. Overall, I haven't been able to reach most leads. I always call the leads back the same day, if not within the 10 minutes. There have been 2-3 leads in one day before, and I wasn't able to contact any of them. Despite leaving messages and emails, you never hear back from them.

    All in all, it is a small percentage of the leads that I am able to reach. They simply are not reachable at all, which means they weren't really a lead. Guess what? It doesn't stop there. Three different times when I got through to a lead, they told me they had never been on HomeAdvisor, they were on Angie's List. HomeAdvisor had placed my business on Angie's List, and I didn't know it. To add to it, they got my company info wrong on Angie's List. I want to believe this might work but I'm paying for so many bad leads I haven't broken even as far a HomeAdvisor goes. Almost every lead is a bad lead.

    Once, I went on HomeAdvisor as a customer just to see what the public sees. HomeAdvisor sent me myself as a lead even though I did not request anything. So I think that's it. People go on the website just to be playing around, and HomeAdvisor sends them to multiple businesses as a lead. Regrettably, I will probably stop using them.

    Bottom Line: No, I would not recommend this to a friend

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