About HomeAdvisor

Used by 30+ million homeowners, HomeAdvisor can help you find and connect with home improvement professionals across dozens of categories; everything from appliances and siding, to carpentry and lawncare.

But HomeAdvisor understands that choosing a contractor is never an easy task, so they’ve implemented one of the industry's most comprehensive screening processes in order to help give you peace of mind. And when combined with more than 5 million submitted reviews on HomeAdvisor.com, they can help you find a professional you can trust.

On top of this, HomeAdvisor’s Resource Center features articles and advice, project guides, design and video galleries, and more, and their iDevice and Android apps make finding the right professional in the go a breeze.

Remember the old days of searching through the Yellow Pages, blindly calling around to find your next contractor? Modern technology sure has changed the process for the better, but does this mean that HomeAdvisor is your best choice? We’ll explore several different angles in this review, starting with HomeAdvisor’s features.

How Can HomeAdvisor Help You?

Overall, HomeAdvisor provides those looking for professional contractors with three core services.

HomeAdvisor’s ProFinder

This is the name for HomeAdvisor’s search engine, which “makes it easy to find local pros who specialize in exactly the type of work you need done.”

To do this, just type or select the service your need from the category list on HomeAdvisor.com’s home page (such as carpentry), choose the project type (e.g. cabinets and countertops), and indicate what you need done (installation, refacing, refinishing, etc.).

Next, you’ll enter your zip code and based on your choices, you may be asked for additional information (e.g. cabinet material, any problems you’re having, etc.).

Then, you’ll need to indicate if you’re actively hiring or just looking for quotes, approximately when you need the work completed, as well as a short description of the project. Finally, to see HomeAdvisor’s list of professionals, you’ll need to enter your name, address, and contact information.

After doing all of this, you’ll “receive information for up to four pre-screened, local home improvement pros” who are available right now and who will contact you to discuss your project.

HomeAdvisor.com’s LiveDirectory

Not quite ready to use ProFinder and hand over your information? If so, you can manually search HomeAdvisor’s database; just enter the type of service you’re interested in and your zip code.

From there, you’ll receive a list of professionals that match your criteria, which can be sorted by best match, ratings, those offering a deal, and more. On the list, you’ll see each business’s name, their rating and number of verified reviews, contact information, and brief details. If you click on the name, you’ll be able to view the business’s achievement, services, service areas, credentials, website, photos, customer ratings, and more.

HomeAdvisor True Cost Guides

By taking information from over 1 million home projects across the country (members shared who they hired, how long it took, and exactly how much it cost) and compiling it into one database, HomeAdvisor’s True Cost Guides can provide local and national cost data for 500+ types of jobs—from routine maintenance to major remodels. In fact, the company calls it the nation’s largest database of real project cost information.

What for? This way, you’ll be able to find out what other people in your area paid for their projects, which can help give you an idea what you should pay for yours.

Given all these features, how much will you pay to use HomeAdvisor?

Is HomeAdvisor’s Guidance Expensive?

As a homeowner, HomeAdvisor’s basic services are completely free to use. The company also offers HomeAdvisor Premium, which assigns you a dedicated home expert who will manage all the details of your project. This includes finding a professional, fielding bids, negotiating price, scheduling appointments, and more. Unfortunately, no costs were listed at the time of our research.

On the other hand, if you’re a contractor, each lead you receive from HomeAdvisor can vary in cost, based on the type and the location of the request. However, we did find one Google Play review that mentioned each lead costs $30, although we weren’t able to verify the accuracy of this statement.

Considering the fact that it’s free (for the most part), what’s everyone saying about HomeAdvisor?

HomeAdvisor’s Client Feedback

Overall, it seems that HomeAdvisor comes with mostly positive online customer feedback.

Based on nearly 3,000 individual reviews, HomeAdvisor had an average rating of 4.7 stars on Consumer Affairs. Most seemed to appreciate the fact that it’s free (unlike some of the competition—more in a second), easy to use, and puts you in contact with quality professionals.

Although HomeAdvisor’s reviews weren’t nearly as positive on ComplaintsList.com (by its very nature), the company did try to reach out to some of those who complained in order to find a resolution. It’s also important to note that many of the complaints there referenced contractors hired through HomeAdvisor, and not the company itself.

HomeAdvisor’s mobile apps seem to fare equally well with customers. iTunes users gave it 4 stars based on 443 reviews, and nearly 900 Google Play reviewers gave it a similar 4.1-star rating. Most claimed it’s simple to use and that it gives you access to quality contractors (many claimed they found one within minutes).

From a company perspective, HomeAdvisor is based out of Lakewood, CO and has been in business since 1999. They had an A+ rating with the Better Business Bureau, based on nearly 800 closed complaints (as of 3/15/16). These appeared to reference a wide range of concerns, from billing problems and poor quality work performed by professionals listed on the site.

Speaking of the company, exactly how does HomeAdvisor screen their contractors, and how much protection will they provide if something goes wrong?

How HomeAdvisor Protects Customers

What exactly does HomeAdvisor mean when claiming to utilize “one of the industry's most comprehensive screening processes”? According to their Terms & Conditions, their professional screening process involves verifying licensing and checking state business filings, criminal records, sex offender registrations, searching for civil judgments, and verifying their identity (social security number).

There’s are two important caveats, though:

First, after their original application, these professionals aren’t screened again, regardless of how long they’re listed on HomeAdvisor.com. What’s this mean? Outside of the negative feedback poor business practices like these would generate, if something occurs after the professional is accepted as a member (such as a civil judgment), it won’t be reflected on their profile.

Second, although the company seems to have a mostly positive online reputation, after HomeAdvisor connects you with a contractor, they basically wash their hands of the transaction. In other words, if something goes wrong in your project, it’s between you and the contractor. Should this situation occur, HomeAdvisor claims that they might offer dispute resolution services, although there’s zero obligation on their part.

Taking both of these into consideration, there’s been some criticism of HomeAdvisor in the past, based on loopholes that could allow unscrupulous contractors to sneak through the screening process:

“For example, one case in Austin involved a HomeAdvisor trusted contractor that left unfinished home improvement work after taking a deposit in 2014. It was later found the contractor had been sued 17 times since 2002. A company spokesperson said the website only screens for lawsuits from the day contractors sign up for its service. The screening only goes back one year for civil judgments and it never re-screens contractors again.”

So, should you use HomeAdvisor?

What’s the Advice for HomeAdvisor?

While there’s a ton of great information out there that can help you learn how to choose a contractor, the pickings are slim if you’re looking to locate one in the first place. In fact, the big (or only) three in this space are HomeAdvisor, Angie’s List, and Houzz.

Like any other business, each of these comes with their own unique specializations, as well as their own pros and cons. For example, Angie’s List seems to focus more on protecting clients with their Complaint Resolution Team, although you’ll have to pay a membership fee. Like HomeAdvisor, Houzz is completely free (and you can gather design ideas and purchase items, too), but they don’t seem to place a lot of emphasis (at least on their website) about the vetting process.

Which of these is right for you? Ultimately, that’s a decision only you can make. But when it comes to HomeAdvisor, it’s hard to beat free, so you might as well try signing up for an account, browsing contractors in your area, and using their ProFinder when you’re ready. Then, after you’re finished, be sure to come back here and tell us about your HomeAdvisor experience!

Sign Up for HighYa Newsletter

Sign up for HighYa newsletter and get our best content delivered in your inbox as well as 3 free eBooks to help you save money and shop smarter. Enter your email below to get started!


Read 49 HomeAdvisor Customer Reviews and Complaints

Write a Review
Average Consumer Rating: 1.3
Rating Snapshot:
5 star: 3 4 star: 0 3 star: 0 2 star: 1 1 star:  45
Bottom Line: 8% would recommend it to a friend
Showing 1-11 of 49
Sort reviews by:

  • 9 out 12 people found this review helpful

    Caveat emptor!

    • Missouri,
    • Sep 1, 2017
    • Verified Reviewer

    I paid HomeAdvisor, then never heard from them on the customer service promises that lured my partner into signing up, including the website they were supposed to help us build. I successfully won a refund, but then HomeAdvisor maliciously posted that amount against my fledgling business credit. Avoid this service unless you need help failing.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • 7 out 7 people found this review helpful

    Many bad contractors!

    I am not sure the process that HomeAdvisor qualifies the contractor but my experiences is less than half satisfied. The last two times were really bad. The electrician stopped by to provide a free estimate and gave me a cost of $60 higher for a Broan 688 replacement with a Nutone Sone 2.5 versus a much better Amazon Sone 1. Then the installation cost is $70 higher than Amazon guarantee contracted electrician. When I told them that I will get back, they threatened me with a $69 service charge. The bad part is this contractor has 5-star reviews. Most of them are 1-liners. I am not sure if the reviews are legit or not. Does look legit to me.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • 6 out 6 people found this review helpful

    More fees than actual useful leads!

    • Philadelphia, PA,
    • Nov 30, 2018
    • Verified Reviewer

    We signed our company up and started getting leads. The leads almost all of the time were not accurate and we ended up asking for our fees credited back almost 100% of the time. I think in one year the actual leads provided us one client, not even covering the annual fee. As a business owner, this was more of an inconvenience than a business opportunity. I am still currently fighting with them to get credited for fees and to have fees removed after asking them to cancel our account numerous times and them not doing so.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • 5 out 8 people found this review helpful

    HomeAdvisor - don't trust them

    I used HomeAdvisor to find a contractor. What a mistake. I signed a contract with one of the there suggested contractors, and then the problems began. When I contacted HomeAdvisor, they were supposed to call me back. They didn't, so I called them again. I was able to terminate my contract with the "flake" of a contractor that they recommended.

    When I wrote a critical but factual review, they wouldn't post it. They called me to tell me they would edit out the facts that were negative. For example, the contractor had been in business under several names and went out of business due to poor business practices. The contractor was fined $5000.00 for during business without a license. BBB now gives this contractor an "F" grade, but HomeAdvisor still has him at 4.7 stars. All verifiable facts that HomeAdvisor wouldn't allow me to include.

    I also said I thought HomeAdvisor should do better background checks on its contractors and they told me I wasn't allowed to say anything negative about HomeAdvisor.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • 5 out 8 people found this review helpful

    Contracting

    Don’t trust them. I sign up for HomeAdvisor and some guy called me and talked so much crap for 35 minutes, just saying that he will make me rich and he will send me so many leads and he will kip me busy. But he didn’t say that they send 1 lead to 3 or 4 contractors and everyone has to pay. So they send me 5 or 6 leads in one week, then a few more the next week and I end up WASTING $1200 with them.

    WORSE company ever. I will never use them again and never recommend them to anyone that I know.

    The biggest mistake I ever made!

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • 5 out 6 people found this review helpful

    What a joke

    • Augusta, KS,
    • Feb 17, 2018
    • Verified Reviewer

    No way to address issues directly with HomeAdvisor, that is, if you can't call and talk. Unable to talk from ALS, I used the site seeking qualified contractors to do a remodel of a home I purchased to let me use my wheelchair. This was AFTER I read their advertised screening process used to meet their qualifications.

    I had one person respond to a job close to roughly $80K.

    The problem I have is that after spending several hours walking through and providing a drawing of desired floor plan, I find out that he isn't even licensed, bonded, or insured?

    False advertisement is against the law!

    Beware of what you are exposing yourself to while letting unapproved, unknown strangers into your home.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • 5 out 5 people found this review helpful

    It’s a scam

    • Florida,
    • Mar 16, 2018
    • Verified Reviewer

    I signed up for HomeAdviser reluctantly; they were so pushy and relentlessly try to upgrade your account to the point they will do it for you whether you want it or not, then charge your card at will for fake and/or leads for things you don’t even do.

    When I finally got them to cancel me, they said they would give me five free bids to gain back my business. I said no because the leads never work and it was wasting my time, and that was that. Three months later they charged my card over $500 in random amounts. When I called, they said I was never canceled. I asked then why I had no bids for three months, and then he said no bids came for me and my five free ones expired after 30 days.

    I disputed it on my card, and so HomeAdviser just put the charges on my credits as a collection. Just use AdWords; you get the same customers for a lot less money, and HomeAdviser's employees won’t steal your identity!

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • 5 out 6 people found this review helpful

    Do NOT join HomeAdvisor as an advertiser!

    • Jacksonville, NC,
    • Jul 5, 2018
    • Verified Reviewer

    I joined only two weeks ago. They took my $348 for membership, and after another week, they started sending me "leads." In five days time, I received six leads at an average of $80 per lead. Only one of those leads was I actually able to contact and estimate a job. Of the remaining five, three of them I could not make any contact at all (did not answer phones or emails and did not return calls). One of them was given to me completely outside the scope of work I do, and one could not do the job at all due to an electrical junction box location. I used their request credit link and was given a credit for two of them. Great! Right? I gave it a few days to see if any of the other three would call back, they never did. One of these "customers" had an address less than 2 miles from me, so I drove over there to find it was a dilapidated trailer park and the lot number the "customer" listed was a vacant lot!

    I called my rep at HomeAdivsor to be told that the gist of it is if the phone number for the "customer" is real then they charge for the lead. That is NOT a lead! It is not a lead if you NEVER EVER get to communicate with the customer at all. Further, I looked at my directory listing, the only thing you get for your $348 per year, and they had a phone number listed, which isn't even my number! I called the number to see that the call goes to HomeAdvisor (in care of my company). They do this so that when I am lucky enough to get someone to look me up and find me directly, they still get ran through the HomeAdvisor system so that I can be charged for a lead fee! You got that? You get to pay twice for those customers! Of course, as soon as I sent my HomeAdvisor "rep" an email about this, they immediately put my real phone number there.

    When you call them and complain they let you know that it clearly states in their umpteen pages of terms and conditions that I agreed to pay for any garbage they throw at me. Here's the real question though - how many other contractors received those same garbage leads that I did? Just exactly how much did HomeAdvisor make from these jobs that were never going to materialize for anyone? Their business model is awful and predatory, and they don't care one bit. On to the next poor contractor to pilfer his advertising budget. Shame on these chiselers!

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • 4 out 4 people found this review helpful

    Ridiculous

    This place had an associate call us and literally beg us to sign up. When my secretary told the guy we weren't interested, that wasn't the end of it; he calls back, and I talk to him a couple more times the next week telling them no interest in them here. Then, some other person there calls and I keep trying to tell him no, and he gets somewhat belligerent before I hang up on him.

    I emailed them and instructed not to contact us again. Finally, a "supervisor" calls and begins to pitch their service, and somehow I think I got through to him. Fact of it is, I have been in business in the green industry for 32 years and check to see who they are signing up from my general area. Whoa! There is the problem. I know who those guys are and wouldn't hire them to take my trash out. That explains a lot of it.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • 4 out 4 people found this review helpful

    Yep, a big time scam!

    All the other reviews here pretty much explain what happened to me with this service. Do NOT use this if you are a service provider of any kind as they are a complete scam and need to be shut down. I am going to do everything I can to expose them for what they are!

    I had to cancel my debit card and get a new one to stop the charges. This was a major inconvenience as all my auto pay accounts had to be set up again. They wouldn't refund my money from this misleading service, so I have filed a dispute with my bank for fraud.

    I work on computers and provide other tech services for a living and see tech support scams ALL THE TIME! This company reeks of the same thing and is no different from these leaches.

    Simply avoid these scammers!

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • 4 out 4 people found this review helpful

    False leads

    • Stamford, CT,
    • Jun 13, 2018
    • Verified Reviewer

    I have been in the constructions business for over 20 years. I signed up as a pro on home advisors. Unfortunately, 85% of the leads are false or just inquiries. Customers are not interested in doing the construction of renovation. Most of the customers don't even pick up the phone or return your call or email. Why am I being charged for a lead I didn't even talk to? I feel home advisor creates fake prospects. They not only charged me a fee for the false lead, but charged multiple contractors for the same false lead.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

Showing 1-11 of 49

Write a Review for HomeAdvisor!

Share your experience to help others shop smarter & discover great products.

Write a Review