HomeFinder.com Reviews

I don’t believe our house was ever on the website. I paid for one month and did not authorize ongoing payments. I could never find it. No one else could ever find it. I never got a call on it. They continued to charge me for 5 additional months that I did not authorize. Check out the D- Better Business Bureau rating. It speaks volumes and you can also read how others have been scammed by this company. Also, the customer service department responded to an email, with a phone call to me that was loud, threatening, and scary. I was unable to speak. I think the goal is to scare you out of trying to recoup your money! I was scared and couldn't get a word in, but I'm not going away! I wanted to give zero stars, but they make you give at least one.

Editor's Note: Employee information has been redacted

The website cannot be worse. I found the perfect house but I cannot view any pictures without paying for it. So I take out my credit card and pay for it and now through the "full prescription package" I get a whole new list of results not including the house I want. I go back to my listing and it says "to view please pay or sign in" and so I sign in and the house is just gone. Tried so for twenty minutes. Just a terrible website and not worth it if they paid me to use it!

HomeFinder is a complete scam. They use a secondary company called USRealtyRecords.com to bill you for services that you canceled through HomeFinder. The customer support manager Rob Lawler refused to admit to me through email that HomeFinder was affiliated with USRealtyRecords.com which by the way has four other names attached it. In short, USRealtyrRecordsus.com was very quick to say they would refund me the four months of fraudulent charges, but of course, the refund never came. They also refuse to send me any proof through email that "said" refund was given. I contacted HomeFinder about a refund and was told by Rob that they aren't responsible because my bank statements say USRealtyRecords, not HomeFinder. In short, they have a lovely shell game front going on.

I placed a home for sale by owner on HomeFinder.com ($39/mo) and Zillow (free) simultaneously. I received numerous emails and called right away. I asked the prospective buyers which website was used to find my listing. All used Zillow.

HomeFinder forces sellers to subscribe with a monthly fee that automatically renews. Auto-renewal policies produce revenue from some percentage of users that forget to cancel promptly. It is an inconvenience and a trick used by many online businesses.

After the house sold, I visited HomeFinder.com and found it impossible (after ten minutes of navigating) to find the webpage to cancel the auto-renewal subscription. I checked the confirmation email for a link to the page to unsubscribe, but there was none. I navigated to "contact" and in frustration, emailed a nastygram. The auto-renewal subscription was canceled within minutes via email.

The inconvenient navigation through the website to cancel combined with the unscrupulous nature of the auto-renewal terms are business practices that seem deliberate and thus, not trustworthy. Furthermore, you do not get what you pay for with HomeFinder.com, meaning they cannot compete with the free Zillow service. I was fair and unbiased at the onset of the experiment. I strongly recommend not using HomeFinder.com, instead, use Zillow.

Sales pitch is too good to be true, definitely do not attach your bank account to pay for leads. They are horrible at following instructions, and when they say your profile is mentioned in major magazines, or websites, it's a total scam they just Photoshop your profile to a non existing webpage. They are a fraud and I had to cancel my profile within the first week. They lied, cheated, and scammed me out of my money.